Intercom, Inc.

JUNE 1, 2021

Managing this influx of customer conversations while still providing efficient, personalized customer experiences is a challenge – especially when 51% of support leaders say that their team has less bandwidth today than ever before. “As So how can you manage a larger volume of queries without needing to add headcount?

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

JUNE 29, 2023

HubSpot offers customer relationship management (CRM) software solutions for businesses. Salesforce, Zendesk, and ChatSpot are the best for customer relationship management. Slack, Unito, and Asana are the best for team collaboration and project management. Define lists for new leads who come from a particular webinar.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Experience 52

Userpilot

JULY 20, 2023

The undeniable advances in artificial intelligence have led to a plethora of new AI productivity tools across the globe. Best AI tools to analyze data: Microsoft Power BI: business intelligence tool using machine learning. MonkeyLearn: analyze your customer feedback using ML. Brand24: AI tool for social listening.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Intercom, Inc.

MAY 12, 2021

. “Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale” Meaningful insights fuel great experiences, but it can be challenging to draw them out when you’re constantly managing high volumes of inbound conversations. Want to see these features in action?

Data Visualization 118

Data Visualization Customer Communications Reporting Tools Customer Feedback 118

Intercom, Inc.

DECEMBER 12, 2018

Buffer allows you to manage your entire social media strategy from one place and collect reports from across your networks. Zoom – webinars. One-on-one meetings and conference calls are Zoom’s bread and butter, but it’s also a damn fine tool for hosting webinars that can drive people to your website.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

JUNE 23, 2020

I’ve got various product managers reporting into me and we focus primarily in the support space. What already exists either in our help center or webinars or helpful guides? I know, Kaitlin, we’ve talked about this previously on the podcast and in webinars, the effect that that has had directly on customer support teams.

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118

Userpilot

FEBRUARY 1, 2022

Customer success managers interact with users on a regular basis. Then to make sure the users interact and adopt the feature our success team also set up a webinar to help explain the changes and the added value the new feature brings. And of course, we announced the webinar in-app to users who’ve seen the modal.

Customer Experience 98

Customer Experience Data Visualization Analytic Tools Feedback Software 98