Userpilot

MARCH 14, 2023

With freemium , companies are able to increase their brand awareness and grow their customer base at a low cost. Benefits of using the freemium model Freemium models are an effective way to grow your brand awareness, which is essential for early-stage startups as it allows them to get a foothold in the market.

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Its goal is to build mutually beneficial relationships with everyone interacting with the brand. That's not entirely true. You can also track usage trends by segment.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

DECEMBER 3, 2022

With CLM, you gain customer insights into customer behavior, needs, and preferences to create better customer experiences , remove product friction to manage customer churn, and maximize customer lifetime value (CLV) by retaining customers and turning them into brand advocates. Managing the customer acquisition stage. Here’s how.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. Customers become brand advocates.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. Customers become brand advocates.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Revulytics

SEPTEMBER 18, 2019

In his webinar, experienced B2C and B2B product leader Tim Herbig , author of Lateral Leadership: A Practical Guide for Agile Product Management , shows how to be a data-informed product manager. But Netflix also ran qualitative interviews to look at brand perception and loyalty, and ultimately decided to roll out the email.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

Userpilot

APRIL 30, 2024

Userpilot is a leading B2B product growth tool that excels at in-app engagement , product analytics, customer feedback collection, customer support, and integrations. Mixpanel offers advanced user analytics , customizable reports, and an intuitive analytics dashboard. Display in-app notifications with Userpilot.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Reporting Tools 104

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. By the end of this post, you’ll know how to create an effective B2B survey, distribute it, analyze the results, and take action on what you’ve learned.

Product Research 98

Product Research Customer Satisfaction User Testing Customer Feedback 98

Userpilot

APRIL 26, 2024

The must-have features for customer tracking software in 2024 are: The ability to track customer data regarding their behaviors during events. Have built-in and custom analytics dashboards for easy data visualization. Dashboards for customer data analytics. Review user data on Userpilot’s main dashboard. Event tracking.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

Userpilot

MAY 17, 2024

TL;DR Google Analytics is a web analytics service offered by Google that tracks and reports website traffic and mobile app traffic and events, currently as a platform inside the Google Marketing Platform brand. It offers various features, including event segmentation, funnel analysis, user cohorts, and retention analysis.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52

Userpilot

APRIL 14, 2024

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic and mobile app traffic and events, currently as a platform inside the Google Marketing Platform brand. User profile with top event data. With such granular insights, you can go one step further with your personalization efforts.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

APRIL 14, 2024

This is in contrast to Heap, which limits segmentation to events and user properties (such as demographics). Here’s what you should look for: Event tracking : The chosen tool should come with the ability to set up events for monitoring in-app behavior. User profile with top event data.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software User Testing 52

Userpilot

NOVEMBER 25, 2023

It offers various features, including event segmentation, funnel analysis, user cohorts, and retention analysis. It’s particularly valuable for B2B companies and helps minimize churn. That means you don’t have to worry about setting up custom tracking for each event. Also, you can track events retroactively.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Reporting Tools 85

Userpilot

MARCH 14, 2024

Specifically, look for features like custom events, feature tagging, heat maps , and session recordings. It’s particularly valuable for B2B companies and helps minimize churn. Here’s how you can do that: Head to the Data section in your Heap dashboard and select Segments. It particularly helps with retention. Segmenting on Heap.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

NOVEMBER 29, 2023

Use feature-tagging and event-tracking to analyze user behavior and identify friction points. Userpilot’s features and event tracking. Customizable dashboard : To configure your dashboard in a way that aligns with your brand and your specific research goals. Userpilot ’s path analysis.

Data Visualization 104

Data Visualization Research Software Feedback Software Analytic Tools 104

Userpilot

FEBRUARY 25, 2024

Ability to customize each interactive guide to fit your brand and style. The ability to trigger the user guides when specific in-app events happen is nice to have and will help you build more contextual in-app experiences. You can also use them to inform users about the latest offers, events, and product updates.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

FEBRUARY 25, 2024

The WYSIWYG editor lets you customize the look and feel of the checklist so that it aligns with your product’s branding. Basic analytics – While the analytics feature offered by GainsightPX is powerful, it can get difficult to drill deeper into the data due to the numerous dashboards and widgets. Onboarding checklist editor.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for user behavior analysis and it comes with features such as in-app events, feature tags, user journey mapping, and user segmentation analysis. Here’s what to consider before opting for one: Event tracking – so you can track user behavior and activity. Create custom event.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for user engagement analysis and it comes with features such as feature tags, in-app events, behavioral analytics, and survey analytics. Monitoring and analyzing data from these events can help you assess product usage better. You can easily configure the initial settings of your custom event.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

FEBRUARY 25, 2024

Feature analytics dashboards like heat maps – to see how often users engage with different features. The WYSIWYG editor lets you customize the look and feel of the checklist so that it aligns with your product’s branding. You can then filter your analytics dashboards to see which segments struggle with onboarding.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

NOVEMBER 20, 2022

You should digitize the customer experience because today’s customers expect to have digital experiences when interacting with any brand. They want to be able to search for companies, find reviews, interact with the website, and reach out to the brand online. Digital transformation helps to better meet customer expectations.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

DECEMBER 15, 2022

The deliberately phrased survey question, “How likely are you to recommend [brand] to a [friend or colleague]?” Relationship NPS programs are ideal if you run a B2B or SaaS company because you can measure customer satisfaction once a relationship has been established, and your customers have had time to form an opinion of your organization.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

FEBRUARY 25, 2024

The WYSIWYG editor lets you customize the look and feel of the checklist so that it aligns with your product’s branding. Basic analytics – While the analytics feature offered by GainsightPX is powerful, it can get difficult to drill deeper into the data due to the numerous dashboards and widgets. Onboarding checklist editor.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 25, 2024

The WYSIWYG editor lets you customize the look and feel of the checklist so that it aligns with your product’s branding. Basic analytics – While the analytics feature offered by GainsightPX is powerful, it can get difficult to drill deeper into the data due to the numerous dashboards and widgets. Onboarding checklist editor.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

OCTOBER 30, 2023

It’s particularly valuable for B2B companies and helps minimize churn. That means you don’t have to worry about setting up custom tracking for each event. Also, you can track events retroactively. Real-time insights – With the Live data feed, you get a chronological and real time view of all Heap events (raw and labeled).

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

FEBRUARY 25, 2024

Customizable survey templates : These enable you to adjust the survey design using themes, helping it blend in with your brand and ensuring that the feedback forms integrate seamlessly into your user interface. It’s also possible to create custom dashboards for your product. GainsightPX offers 37 templates for creating your dashboard.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

The WYSIWYG editor lets you customize the look and feel of the checklist so that it aligns with your product’s branding. Basic analytics – While the analytics feature offered by GainsightPX is powerful, it can get difficult to drill deeper into the data due to the numerous dashboards and widgets. Onboarding checklist editor.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 52

Userpilot

SEPTEMBER 16, 2022

Customer Experience (CX) is the perception a customer has of your brand based on their interaction across all stages of the customer journey. Customer Experience (CX) is the perception a customer has of your brand based on their interaction across all stages of the customer’s journey. What is customer experience (CX)?

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

FEBRUARY 25, 2024

Basic analytics – While the analytics feature offered by GainsightPX is powerful, it can get difficult to drill deeper into the data due to the numerous dashboards and widgets. Like most B2B we have an over-reliance on email as a comms channel for both product adoption, training, and wider marketing comms.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

FEBRUARY 25, 2024

Analytics dashboard to collect customer experience insights — by tracking user data events, feature usage, survey statistics, etc. Basic analytics – While the analytics feature offered by GainsightPX is powerful, it can get difficult to drill deeper into the data due to the numerous dashboards and widgets.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52

Userpilot

FEBRUARY 25, 2024

The WYSIWYG editor lets you customize the look and feel of the checklist so that it aligns with your product’s branding. You can also use them to inform users about the latest offers, events, and product updates. It’s very simple to add all these resources to your knowledge center bots too. Onboarding checklist editor.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 25, 2024

The option to customize your self-serve portals to match your brand’s branding, i.e., color palette, style, and fonts. Trigger in-app messages based on specific events, in-app behaviors , and the user’s stage in the journey. It lacks predictive analytics features too.

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

The WYSIWYG editor provided by GainsightPX enables you to quickly customize the content, dimensions, color palette, and other aspects of the modal to make sure it aligns with your product’s branding. Like most B2B we have an over-reliance on email as a comms channel for both product adoption, training, and wider marketing comms.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

JULY 20, 2021

As we found out in our State of SaaS Onboarding 2020 research , 40% of SaaS brands don’t have a welcome screen. One of the brands that ensure their users reach their “Aha!” Many B2B SaaS users dislike product tours. Doing this will improve your user engagement because it shows that your brand listens to its customers. #8

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

MAY 26, 2021

Good customer engagement software lets you track user identification and engagement data via custom events specific to your product. Customer engagement software allows you to create automated engagements across the user journey – on brand, and without coding. This is all done through the Userpilot chrome extension.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

SEPTEMBER 23, 2022

Interestingly, the customer churn rate for B2B and B2C companies is almost the same. Whereas B2B companies have an average voluntary churn rate of 3.5%, B2C companies have a 4.04% churn rate for the same category. It allows you to collect data in multiple ways, including event and attribute-based analytics and in-app microsurveys.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Intercom, Inc.

JANUARY 20, 2022

But I think for the rest of us, building B2B or B2C SaaS tools, speed actually matters a whole bunch. Do you have a dashboard on the far side of all this that says, “Here’s how I know if we’re slowing down again?” ” Paul: I don’t have a dashboard, but Darragh and I will look at key things, for sure.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249