Userpilot

OCTOBER 4, 2022

The Pirate Metrics Framework organizes the traditional funnel into five stages in the customer journey: Acquisition, Activation, Retention, Referral, and Revenue ( AARRR ). It’s a linear, top-down approach, whereas growth loops are closed-loop systems where the process generates new inputs by design. Pirate metrics framework.

Customer Experience 96

Customer Experience User Testing Onboarding KPIs Software Review 96

Usersnap

MARCH 16, 2023

Traditionally, we think about businesses being either B2B or B2C, however, there’s also a third model that combines the two. B2B companies that need help marketing their products or services can partner with B2C online shops. Other examples include a B2B product supplier buying leads from a B2C entity.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Usersnap

FEBRUARY 23, 2022

Every SaaS company, whether B2B or not, looks to get more intimately connected with their customers’ needs and pains to grow. How is SaaS Product Management the Central Nervous System to Product-Led Growth? Its framework gives sense to the often chaotic approaches and environments SaaS product management teams must face.

Feedback Software 59

Feedback Software Research Software User Testing Systems Review 59

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. It’s a B2B SaaS application, think of it as a CRM. “The customers and their needs are completely missing from the systems we use.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

The Product Coalition

OCTOBER 5, 2021

It is essential you consider and assess against great frameworks, use more than one as each may highlight different issues or areas for growth. To ensure you take a holistic approach, review these five key elements of your product development practice: Mindsets Organisation Practices Tools and Technologies Financials 1.

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Weak Development Team Reporting Tools Research Software Feedback Software 150

Product Talk

DECEMBER 7, 2022

In my continuous discovery framework, I argue teams need to discover opportunities and solutions. If you work on a B2B product, you have both customers and users. call center software used by internal customer representatives or inventory systems used by your colleagues), then your customers are your colleagues who use that software.

User Testing 196

User Testing Reporting Tools Customer Experience Research Software 196

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. So, SOC 2 is a framework. How does that feel?

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Reporting Tools Data Visualization Software Review Technical Review 211

The Product Coalition

MARCH 23, 2022

While this article focuses on startups in B2B markets, we can extend it to B2C and B2B2C, while some considerations might be different. External Considerations While the business might seem ripe for disruption, it might not be accessible due to political considerations, which, in turn, drive regulation.

Startups 126

Startups Fractional CTO Technical Review Software Review 126

Intercom, Inc.

NOVEMBER 20, 2018

The “ Jobs to be Done ” framework is a useful resource to help frame the context from their side of the fence. At the very least, it is worth reading up on SPIN selling and the Sandler sales system , as these are popular sales methodologies among software companies and will help you think about how you structure your approach.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Mironov Consulting

MARCH 26, 2022

At least in the B2B software product world, I haven't found that to be true. Things I frequently hear from B2B field/sales organizations: "Product doesn't understand how important this is.  They  They don't care about ticketing systems or sprint lengths or test harnesses or hiring challenges.

Analytic Tools 145

Analytic Tools Data Visualization Reporting Tools Customer Experience 145

Sachin Rekhi

FEBRUARY 16, 2020

In doing so I hope to help demystify what you actually do in the role, provide a framework for assessing what dimensions of the role you are already good at delivering against, and opportunities for improvement on each. For example, when we were building LinkedIn Sales Navigator, we knew that we wanted to target B2B sales professionals.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

The Product Guy

MAY 7, 2020

Often, this is due to resource constraints rather than a lack of understanding of a PM role. There are many frameworks available on building products and the approach varies individual to individual. This could be due to lack of product, domain, system understanding and action should be taken to address such instances soon.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

Userpilot

NOVEMBER 8, 2022

This article covers all you need to know to create a solid GTM strategy for your SaaS startup or B2B business model. A typical B2B GTM strategy details the business objectives, a unique value proposition, pricing details, marketing channels, and distribution channels. What are the main components of a B2B GTM strategy?

Feedback Software 84

Feedback Software User Testing Product Research Strategy 84

Mind the Product

DECEMBER 5, 2019

In B2B companies, value should ultimately generate profit (get new customers, upsell to current customers, or avoid churn), and it ends up in an equation like this. When I worked at Trustpilot, we had solid evidence that consumers wanted to read reviews about products. Currently, Trustpilot only shows company reviews).

User Testing 128

User Testing Product Research Customer Experience Weak Development Team 128

Indicative

MARCH 12, 2021

Due in large part to that misalignment, most companies waste between 50-80% of new signups. A Framework for Driving Product Adoption. Growing adoption rates for your product requires you to follow a clear, effective framework. Here’s the framework they suggest: Analyze your customer and product data to inform your hypothesis.

Analytic Tools 101

Analytic Tools Onboarding KPIs Product Research Customer Experience 101

Intercom, Inc.

FEBRUARY 18, 2019

Thankfully, all of these issues can be solved with a good product engagement scoring system. This is an essential step due to one simple fact: Not all activity is created equal. Of course, building this system yourself is NOT an easy task! In short, it’s important to specifically define ?what We’d love for you to check it out.

Research Software 178

Research Software Customer Experience User Testing Data Visualization 178

The Product Coalition

FEBRUARY 6, 2020

A/B tests, multichannel CJMs and customized content: everyone starts doing it Source: State of Digital Marketing 2019 (by Altimeter) This report provides an update on how companies use digital marketing to drive growth, what goals they set, what practices, metrics, platforms, frameworks they use, and what challenges they face.

Data Visualization 78

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Userpilot

MARCH 15, 2022

You can measure product growth using the pirate metrics framework , North Star Metric , and/or HEART framework. There has been a rising demand for self-served support among B2B and B2C customers. There are multiple frameworks for measuring product growth. Why is product growth important? Pirate metrics. North Star Metric.

Onboarding KPIs 88

Onboarding KPIs Customer Experience Data Visualization Customer Feedback 88

Userpilot

JULY 5, 2022

This makes the product loved by our users ( check G2 reviews ). This is the idea underpinning the Continuous Discovery Framework by Teresa Torres. B2B Incremental innovation example- Userpilot. B2B Incremental innovation example – Hubspot. And it does show in the reviews and the reputation that Hubspot has.

Feedback Software 93

Feedback Software Analytic Tools Research Software Product Research 93

Gainsight

APRIL 23, 2021

Sabina: Mavenlink is a Southern California-based B2B SaaS company with a global presence. It is the only solution that helps services firms establish an operational system of record that facilitates their business lifecycle, including key capabilities like resource management, project management, collaboration, project accounting, and BI.

Data Visualization 76

Data Visualization Analytic Tools Feedback Software User Testing 76

UX Studio: Product Management

NOVEMBER 8, 2021

It will take a lot of your time to review and assess every company’s website manually. The expertise and value we deliver to our clients have been recognized by the reputable B2B service rating platform, Clutch. Jives Media maintains an excellent rating of 5 out of 5, having over 93 happy clients reviews, according to Clutch.

Research Software 77

Research Software User Testing Technical Review Product Research 77

Userpilot

JULY 13, 2022

Startup product managers will learn a lot from the Review – blog from the First Round. Many product teams around the world use her Continuous Discovery Framework and tools like Opportunity Solution Trees to build products that better solve the problems of their users. First Round’s The Review. Product Manager HQ.

Blog 93

Blog Analytic Tools Research Software Feedback Software 93

Andrew Chen

NOVEMBER 1, 2021

In this essay, I’ll aim to answer this critical question — how do you hire a Head of Growth — using parts of framework from my upcoming first book, The Cold Start Problem. The framework for the book starts with an empirical insight: Most networks fail at the beginning. Let me start by spending time on each stage.

Customer Experience 82

Customer Experience User Testing Technical Review Onboarding KPIs 82

The Product Coalition

MAY 26, 2018

And companies across the globe have spent a lot of time and effort over the last few months interpreting privacy policies and legal documents, assessing product, processes and marketing strategies, and reviewing vendor relationships to make their products and businesses complaint to the new regulation. 4 Work Closely with Your Legal Team.

Research Software 60

Research Software User Testing Product Research Customer Experience 60

Intercom, Inc.

NOVEMBER 23, 2022

Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. It’s precisely the success of that integration that often dictates the success of the overall acquisition.

Research Software 118

Research Software Analytic Tools Feedback Software Software Review 118

The Product Coalition

FEBRUARY 4, 2020

You might also be interested in: How I Created A B2B Customer Lead Prioritization Model 2. RICE Scoring Another key prioritization methodology is the RICE scoring system, which again has four categories to help assess priority; Reach, Impact, Confidence , and Effort. To do this, think about the goal you’re trying to reach.

Customer Experience 78

Customer Experience Product Management Product Manager Technical Review 78

Intercom, Inc.

JANUARY 10, 2019

Bots are great at things that are suitable for computer calculations, like when your next bill is due. Up until quite recently, if you wanted to build an ML system, you needed to have a hardcore engineer who understood ML and used TensorFlow or one of these products that were very inaccessible to most product people. Apps everywhere.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Whether you are an e-commerce brand, B2B company, or another type of business, your website is likely to be the first impression many potential customers get of your company. Your website may be outdated, using old software, a non-mobile backend system, etc., Due to a rise in mobile searches, you must make your website mobile-friendly.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Feedback Software 52

Gainsight

NOVEMBER 18, 2019

According to a B2B Marketing survey, two-thirds of marketers are making CX a priority in the next twelve months. Of the B2B companies that are fine-tuning their CX strategy , they are said to have strong revenue growth and ROI, reporting more than a 2x return on their investment. B2B CX: Beyond customer surveys.

Feedback Software 12

Feedback Software Data Visualization Onboarding KPIs B2B 12

Intercom, Inc.

MAY 22, 2019

. “Every business everywhere needs to keep a pulse on all of their users, their buyers, their product users – and they need to do it at every point in the customer journey” I got very lucky in that an old friend of mine, Jessica Pfeiffer, whose background is in sales and B2B marketing, came aboard to be my co-founder.

Feedback Software 199

Feedback Software User Testing Analytic Tools Research Software 199

The Product Coalition

MARCH 21, 2019

Through these failures, I’ve come up with a framework for defining, layering, and communicating an effective product strategy that can close the gap between strategy and execution. How will different parts of the system inter-operate with one another? I’ve broken a Product Strategy down into four parts.

Analytic Tools 60

Analytic Tools Strategy Technical Review Customer Experience 60

Andrew Chen

NOVEMBER 13, 2018

Above: When you just look at the cross-section of companies in the industry, many of the newest and best B2B and consumer companies have all built growth teams. You need to collect these efforts within the larger framework of the company. In the same way, we can build growth teams as a system too.

User Testing 110

User Testing Customer Experience Reporting Tools Data Visualization 110

Intercom, Inc.

MARCH 8, 2018

Today with Empire Selling he’s helping B2B companies drive revenue and deepen customer relationships through digital and social selling training. We’re essentially helping B2B companies drive revenue and deepen customer relationships through digital and social selling training. The first one is communication.

Research Software 186

Research Software Feedback Software Reporting Tools User Testing 186

Roadmunk

AUGUST 10, 2017

The AARRR framework is always a solid starting point: acquisition , activation , retention , referral and revenue. I also closely monitor and respond to ratings/reviews from the App Store and Google Play Store. From my perspective—and I work mainly in B2B enterprise software—SaaS product management is now traditional.

Research Software 73

Research Software Product Management Product Manager Data Visualization 73

Andrew Chen

DECEMBER 10, 2018

How chain letters were invented and rethinking its effectiveness in the framework of viral growth. If the below deck is the macro view of how I’m looking at markets, industries, and technologies, then the metrics deck gives my POV on how to diligence each company. Again, here’s my investing framework – 1, 2, and 3.

User Testing 100

User Testing Startups Technical Review Customer Experience 100

Business of Software Conference

OCTOBER 11, 2023

Will getting the app be dangerous for you?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Intercom, Inc.

JANUARY 31, 2019

As part of the process, we’ve spent a lot of time reviewing who we should be selling to these days, and how we should be selling to these customers. They’ll say, “We’re going to build a better email system.” What are the first steps you’re taking to understand how to position it? I’m weak here.”

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Customer Experience Customer Feedback User Testing Weak Development Team 165