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Why customer engagement is the key to business growth in 2022 and beyond

Intercom, Inc.

Whether B2C or B2B, all businesses must now deliver digital experiences that are easy to use, delightful, and personal. Third, the lines between sales, marketing, product, and support are blurring. As a result, digital technologies are being seen as the critical differentiators they are. The answer is yes – it’s both.

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What to do if your product isn’t taking off

Lenny Rachitsky

And if they don’t find product-market fit, nothing else really matters. Cold inbound interest: You’re seeing cold inbound interest in your product. Why should your target market be so narrow? This is the mistake most people make. Strong emotion: You’re hearing hatred for the incumbents (i.e.

B2C 93
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How B2C companies are using live chat to drive sales and offer a personalized customer experience

Intercom, Inc.

Using Intercom, the teams at Elegant Themes can properly attribute which marketing campaigns and sales reps are driving the most conversions through live chat. What differentiates Intercom is how engaging the the Visitor Auto Messages are. From there, the team can progress to more in-depth pricing conversations through email.

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Do You Measure Up? Metrics for Enterprise SaaS Product Managers

Amplitude

The healthcare enterprise market, i.e., hospitals that employed many doctors and providers, who needed advanced technology for precision medical scribing—was hugely receptive and had the budget to purchase Google Glass enmasse. If you’ve ever seen a venture capitalist market map, you know there is substantial competition in each vertical.

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What 14 startup investors and advisors taught us about chasing (and finding) product-market fit

Mixpanel

Table of Contents The problem with defining product-market fit In search of quantitative indicators of product-market fit 6 things about measuring product-market fit 1. With that in mind, product-market fit is a spectrum 4. Once you find product-market fit, it’s not static 6. It makes sense intuitively.