Alchemer Mobile

JANUARY 24, 2019

One of the most important tasks we’re faced with in business and in our personal lives is taking care of our finances, and mobile banking is already insanely popular across all demographics. According to Apptentive’s recent consumer survey , the majority of banks and credit unions offer mobile banking apps—and they are wildly popular.

Feedback Software 164

Feedback Software User Testing Customer Feedback Finance 164

Business of Software Conference

JANUARY 16, 2020

In this BoS Talk April shows you how important positioning is to your product and how you can be doing yourself a great injustice just by positioning incorrectly. April Dunford (Founder/CEO, Ambient Strategy) – Positioning for Growth: How To Make Complex Products Obviously Awesome from Business of Software Conference.

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108

Alchemer Mobile

MAY 7, 2020

Apptimize, An Airship Company, helps brands rapidly iterate to make amazing user experiences across all their digital channels through A/B Testing and Feature Release Management with a mobile-first lens. mParticle is the customer data platform for brands leading the CX revolution. Core mobile in-app feedback tools & solutions.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Modus Create

MARCH 14, 2023

Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line. It shifted its focus away from children to their parents, i.e., banking on nostalgia to drive sales. In this post, we share 10 digital transformation examples from 10 industries.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Alchemer Mobile

JULY 21, 2020

In the banking and financial industry , the best place to gather customer feedback is typically in the app stores. They had no way to direct happy people to leave positive reviews in the app stores or redirect unhappy people to one-on-one support.

Feedback Software 130

Feedback Software Product Research Roadmap Customer Feedback 130

Mind the Product

MARCH 14, 2019

Now imagine the same scenario but this time, rather than a machine, you’re inside the bank speaking to a human cashier. The Kano Model, developed by Noriak Kano in the 1980s, uses a simple grid that compares investment with customer satisfaction, helping us prioritise product development. I won’t judge you.).

Customer Satisfaction 172

Customer Satisfaction User Testing Banking Customer Experience 172

The Accidental Product Manager

OCTOBER 9, 2023

Interest in drive-through real estate had been growing even before the arrival of the Covid-19 pandemic, but it exploded when the pandemic arrived and total sales volume for restaurants, pharmacy and bank properties hit a record US$12 billion. Other companies, including Starbucks, are developing more drive-through properties.

Product Management 73

Product Management Product Manager Banking Management 73

Mind the Product

APRIL 16, 2020

Before moving to super app Gojek to lead its efforts on mass financial inclusion, Adam Darcy developed PayMe, a product that has helped to transform the way young people in Hong Kong think about HSBC. However, I quickly discovered that there’s too much brand risk for a trusted bank to take this type of lean startup approach.

Weak Development Team 136

Weak Development Team Banking Customer Experience User Friction 136

BrainMates

NOVEMBER 27, 2022

Case Study: How Pets.com Failed Product Development. Many of these are cases where products were developed with little or no understanding of the actual market demand for them. The vast majority of successful products are developed after undertaking a market analysis. Then you can go about developing a product.

Weak Development Team 52

Weak Development Team Development User Testing Product Research 52

Mind the Product

DECEMBER 12, 2017

Having spoken at conferences twice this year on the subject of design and emotion, I was spurred into writing this post by the number of people who gave me positive feedback. We tend to remember the peak of the experience (whether positive or negative) rather than the end-to-end experience. Social Media and Brand Reputation.

Data Visualization 130

Data Visualization Reporting Tools Analytic Tools User Testing 130

The Product Coalition

MAY 23, 2022

paves the way to develop unique Metaverse projects. It’s all about the experiences in the metaverse, which is why some famous brands have started collaborating with metaverse platforms like Roblox and Decentraland to provide immense engaging and interactive platforms. The fundamental elements of Web 3.0,

Customer Experience 122

Customer Experience Inbound Outbound User Testing 122

UX Planet

FEBRUARY 1, 2024

It will integrate live shopping updates, investment tracking, credit and debit card transactions from multiple banks, bill management, goals tracking, insurance and loan details, tax calculations, and insights on optimising savings. Developing applications that cater to this large market can have a widespread positive impact.

Analytic Tools 89

Analytic Tools Data Visualization Research Software Reporting Tools 89

Product Innovation Educators

APRIL 1, 2024

.” He is founder and CEO of CXFormula , which works with entrepreneurs to Fortune 100 companies including Nike, Universal Studios, Burger King, Bank of America, and others. The customer experience journey is the perception that a customer has after interacting with your product, service, brand, and team.

Customer Experience 92

Customer Experience User Friction User Testing Automotive 92

Intercom, Inc.

MARCH 31, 2020

To provide some positivity amidst the chaos, today we’d like to share the incredible work we’re hearing about. is offering hundreds of schools free access to their one-on-one learning companion and a vast bank of practice questions. E-learning companies are helping schools streamline virtual learning.

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

NextBigWhat

AUGUST 2, 2019

The 12 weeks course helps you develop foundational thinking around building the right product. Test product positioning and messaging. An extremely practical Customer Development Framework will be taught and practiced. Plus, expect real world examples on product positioning, messaging and GTM strategies.

User Testing 94

User Testing Branding Feedback Software Customer Experience 94

The Product Guy

DECEMBER 15, 2019

In this role, Gaudio drives the strategy behind roadmap management, agile product development, and cross-functional communication. Harpal now works as an independent consultant and interim Chief Product Officer (CPO) advising companies and teams globally on strategic product development and innovation. The Best Product Visionary.

Technical Advisors 148

Technical Advisors Analytic Tools Product Management Product Manager 148

Intercom, Inc.

JUNE 19, 2018

The first sign that the thieves were on the move came when Tristan, CEO of a startup accelerator, was contacted by his bank, Monzo , through their app. Unfortunately, Tristan still had to handle charges on cards from two other banks. 54% of consumers will try a new brand for a better service experience.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. Notable clients in our portfolio include Google, Netflix, Cisco, The United Nations World Food Programme (WFP), and other brands from around the world like from New York or San Francisco.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

Alchemer Mobile

APRIL 11, 2019

But despite these hurdles, Finance apps are uniquely positioned for incredible engagement opportunities, and app publishers are capitalizing on the opportunities that arise. With mobile banking, the branch experience has become secondary to the digital experience, largely thanks to mobile apps. Their frequency of use is lower (e.g.

Finance 203

Finance Feedback Software User Testing Data Visualization 203

freshtrax

APRIL 18, 2023

It’s true that many people generally think of “design” as creating visual beauty that can be seen by the naked eye, but I was reminded once again that design covers everything around us, including urban development, design of electronic devices, software, and items that we use every day.

Research Software 98

Research Software UX Banking Customer Experience 98

Usersnap

MARCH 19, 2019

Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle. Do you consider customer feedback?

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

UX Studio: Product Management

JULY 5, 2021

As a client, you invest your time, energy, and limited resources into your digital product development. As a design agency that works with NYC companies , we have developed an effective remote collaboration process that helps us stay in touch with our partners despite time zone differences. out of 5, according to Clutch. .

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

Valerian Tech

JUNE 26, 2023

Partnerships with Established Financial Institutions: Collaborating with traditional banks or financial institutions can help fintech startups gain credibility and access to a wider customer base. Partnering with trusted brands can accelerate customer adoption and foster confidence in the new fintech solution.

Feedback Software 52

Feedback Software User Testing User Friction Customer Feedback 52

Mixpanel

JANUARY 12, 2023

It’s a scientific study in human psychology and empathy, the science of knowing what words will help people understand and connect with your brand and product. If you know a thing or two about product development, you’ve heard of the “a-ha” moment. From 2015-17, Plaid was a modern API for banking data for developers.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

The Product Coalition

FEBRUARY 26, 2021

Apple is more than a brand, it is a whole world that is not available for everyone though. It is not just an indisputable innovation factory but a “ cash flow machine ” that has piled up more than 200 bln dollars on bank accounts and can run the business without selling a single iPhone for a year. Obviously, it is paid.

Customer Experience 101

Customer Experience Technical Review Systems Review Software Review 101

Intercom, Inc.

DECEMBER 9, 2021

The sounds you hear every day have been carefully curated not just to drive you towards a specific action but also to set a certain mood and encapsulate the brand that created them – just think about the Window’s 95 startup sound, a six-second-long chime composed by Brian Eno and one of the most recognizable sounds of all time.

User Testing 138

User Testing Transportation Customer Experience Research Software 138

Alchemer Mobile

MARCH 18, 2021

Brands shifted focus to improving long-term retention. Brands only lost an average of 4% of consumers in this group thanks to precise segmenting and proactive, personalized outreach. And at the beginning of the COVID lockdowns, a lot of different industries, a lot of different brands saw huge boons inside of their apps.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Userpilot

APRIL 17, 2024

Userpilot offers in-app surveys , user action tracking, and behavior analysis to provide granular insights and improve user experience and product development. Hotjar enhances user experience and product development with features like heatmaps and custom integrations, delving deep into user behavior. Mixpanel customer insights.

Data Visualization 76

Data Visualization Analytic Tools Feedback Software Reporting Tools 76

Product Talk

DECEMBER 7, 2022

Whether you are brand new to conducting customer interviews or have conducted hundreds of customer interviews, this guide will cover everything you need to know including: What are customer interviews? It’s all about how you position the ask. Collecting specific stories is a skill that will take time to develop. Tweet This.

User Testing 196

User Testing Reporting Tools Customer Experience Research Software 196

Userpilot

APRIL 11, 2023

Its CRR will be: ([200 – 40] / 180) x 100 = 160/180 x 100 ≈ 90% High retention rates signal that customers are happy with the business and are eager to do business with you again and recommend your brand to others. And finally, you need to develop customer retention strategies to raise your rates. Consider a few.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization User Testing 90

The Product Coalition

DECEMBER 11, 2020

Chatter online was cautiously positive, with many projecting a tough fight in a space already dominated by big name brands, but Quibi was armed with many reasons to be optimistic. When you’ve spent billions on development, to only have 1.3 YouTube has also lately been developing its own original content through YouTube Red.

Reporting Tools 145

Reporting Tools Download Certifications User Testing 145

Intercom, Inc.

MARCH 29, 2022

You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. Loyalty comes from a strong relationship, which itself comes from repeated positive experiences. Enjoy this time.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Userpilot

JUNE 28, 2021

As the user experience is becoming increasingly important (even more so than product and pricing for many brands), improving user engagement is crucial. SaaS companies have access to a plethora of data banks that can be essential to build an excellent CEM strategy. Best customer engagement software tools to use.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Intercom, Inc.

NOVEMBER 3, 2022

Despite having started her career in banking and finance, when Natasha moved to Bulb, a renewable energy supply company based in the UK, she encountered the challenges of scaling a support team firsthand. I think the name has worked out quite well for us in being able to build a brand. For Natasha, the answer is a resounding yes.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Intercom, Inc.

JULY 7, 2022

According to the World Bank Group, one billion people, or 15% of the world’s population, experience some form of disability. So why is it that accessibility is not a priority when developing software? Accessible products make it easier to increase market reach, brand value, and RoI. We increase brand value.

Research Software 118

Research Software Product Research User Testing Weak Development Team 118

Userpilot

NOVEMBER 17, 2022

Delightful products are also full of personality, so users develop human-like relationships with them. By adding an emotional layer to the UX and triggering positive feelings, you make your product more delightful. This creates a trigger-action-reward-investment loop known from the hook model developed by Nir Eyal.

User Testing 81

User Testing Customer Experience Feedback Software Customer Feedback 81

Userpilot

JANUARY 10, 2024

It’s a critical part of the product development process that helps inform design decisions and ensure the final product aligns with user expectations. Ultimately, addressing these gaps not only boosts user satisfaction but also cultivates customer loyalty and positive brand perception. What is user research?

User Testing 89

User Testing Research Software Analytic Tools Feedback Software 89