Remove Banking Remove Data Visualization Remove Messaging Remove Naming
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Product Engagement: What Is It And How to Increase It In SaaS

Userpilot

It also helps outline a data-driven roadmap to improve your product. Measuring product engagement involves several steps, such as selecting relevant metrics, generating product analytics reports, collecting user feedback through surveys, and improving the user experience based on these findings.

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12 KPIs to Measure and Improve Your Fintech App Onboarding

The Product Coalition

If you’re a financial services product manager, you’ll know that crafting an effective fintech app onboarding process is no small feat. There are challenges unique to financial services that become magnified when dealing with mobile devices. Chances are the ones you frequently use have a simple, intuitive app onboarding process.

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Automated customer service should be personal

Intercom, Inc.

Automated customer service isn’t a new concept. Here’s an inside look at how we’ve implemented personalized, automated customer service at Intercom, and ideas about how to successfully implement automation as part of your own support offerings in the future. What is automated customer service? Why automate your customer service?

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Dunning Emails: Complete Guide with Examples

Userpilot

Dunning emails should include the company name, reason behind the email, payment details, schedule for retrying the charge, a link to settle the balance manually, and contact information for the support or billing team handling the transaction. The dunning process helps resolve the billing error so the subscription isn’t terminated.

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What are Dormant Users and How to Manage Them?

Userpilot

You can re-engage these users using a targeted win-back email or push notification with personalized messaging. A dormant or inactive user is someone who has signed up for your product or service but hasn’t used it in a while. To do this, you’ll need to use analytics tools to track in-app user behavior.

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Why 36% is the magic number: Finding the right amount of text in mobile apps

Intercom, Inc.

“Beyond code, beyond visuals and interactions, what do all these apps have in common with each other? Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. Services: (Airbnb, Deliveroo, Uber) 40.5%. Every app contains at least some text.

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8 client collaboration tools for web development agencies

Usersnap

Why adopting a collaboration tool is so important? Second, a lot of client collaboration tools offer bank-grade security to ensure that all of your sensitive (and not so sensitive) data is completely safe. Long story short, let’s dive right in the list of top 8 client collaboration tools you should definitely test out!