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Collect’s founder Alex Delivet on automating data collection

Intercom, Inc.

Whether it’s customer onboarding or just gathering information for an event, we’re often trapped in endless follow-ups and back-and-forth emails until we finally get the assets and can move on with other, more meaningful tasks. today there are plenty of VC firms, startup incubators, and events for entrepreneurs. How did you sleep?

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New at Intercom uncut: Watch our entire virtual launch event

Intercom, Inc.

We’re fresh from our first virtual global event, New at Intercom. That’s just scratching the surface – watch the full recording or read through the event transcript to experience New at Intercom , and catch up on all the major announcements, industry insights, and customer stories that were shared at our first virtual event.

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15 Best NPS Feedback Software to Measure Customer Loyalty

Userpilot

Investing in the right NPS feedback software is crucial especially when net Promoter Score (NPS) is a top method for gathering user feedback and measuring customer loyalty. Typeform : A famous name in survey-builders, this tool has some of the best survey templates out there.

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How To Reduce Know Your Customer (KYC) Abandonment in 3 Steps

The Product Coalition

Know Your Customer (KYC) in mobile app banking is designed to protect financial businesses against crimes like fraud and money laundering. Based on a survey of mobile banking users, there are a few reasons why potential customers abandon this much-needed part of the application process on mobile: Too complicated. Short attention span.

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How to Develop an Effective User Adoption Strategy for SaaS Companies

Userpilot

Adoption goals describe events completed by the user that tell you they’ve adopted the product. Use event analytics and funnel analysis to track user progress through individual activation points, and milestone analysis to see if they’ve reached the key stages. Features & Events dashboard in Userpilot.

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Why 36% is the magic number: Finding the right amount of text in mobile apps

Intercom, Inc.

“Beyond code, beyond visuals and interactions, what do all these apps have in common with each other? Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. And beyond code, beyond visuals and interactions, what do they all have in common with each other?

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ONE THING on Health Metrics

Product Culture

Things like minimum cash in the bank? App Store average reviews? First Name. Event I'm speaking at the Business of Software conference, Boston in person, Sept 26-28, on the topic of Managing Stakeholders. So where do you track those important but not desperate issues? Support ticket resolution time? And of course.

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