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How to Prepare Banks for Digital Transformation

The Product Coalition

David Gledhill , DBS Bank Chief Information Officer. Bank customers’ requests are rapidly changing. Today, people want to be able to manage their finances entirely online, a feature not every bank is currently able to provide. Among them are N26 in Germany, Nubank in Brazil, Revolut in the UK and Tinkoff Bank in Russia.

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How to Create an App Like Uber: React Native App Development Costs

The Product Coalition

All you need is a company providing React Native services and an outstanding team of developers who know exactly what they’re doing. Before you start planning your budget, let’s see why Uber is so popular and discuss what you need to develop a React Native app like it. The required minimum is bank cards and cash.

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Automated customer service should be personal

Intercom, Inc.

As the head of our Support Ops team, I work daily with my teammates to develop automated solutions that don’t frustrate customers, but empower them. They can also route customer conversations to the team best equipped to handle their questions and can even provide answers to simple customer questions like, “How can I add more users?”.

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How to Write App Development Request For Proposals (RFP) Correctly

The Product Coalition

we got this request long before our MVP development agency was founded. Hey, my name is Kristina Spiridonova, I’m an account manager at Purrweb. Hey, my name is Kristina Spiridonova, I’m an account manager at Purrweb. Once we got such an app development RFP: HOW and even WHAT are clear. There were no other details.

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Why 36% is the magic number: Finding the right amount of text in mobile apps

Intercom, Inc.

Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. Text introduces us to each app, starting with its name, and text guides us to how apps work and what value they provide, from instructions and inputs to settings and disclaimers. Measuring the letters.

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Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support

Intercom, Inc.

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

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When Agile isn’t Agile

The Product Coalition

Agile in Name Only There was a cook who, whenever roasting lamb, cut the leg tip after having watched his mother do it, thinking it made a difference. Poor articulation gets misinterpreted as incompetence. Say the yacht is nearing a sand bank that could possibly ground the keel. A chef knows the Why of cooking?—?which

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