Andrew Chen

JANUARY 15, 2024

It aims to tell the story of why some products — YouTube, Instagram, Uber, Slack, Dropbox, and others — end up with hundreds of millions (and sometimes billions!) Another was “Product/market fit” or “MVP” and expanding those concepts much further. — then it got a little mushier.

Books 66

Books User Testing Research Software Customer Experience 66

Andrew Chen

MARCH 21, 2016

This was originally published on the Mixpanel blog , and I’m excited to re-publish it here too. After navigating a few winding hallways at Uber HQ to find a tucked away conference room, I’m chatting with Andrew Chen about one of his favorite topics: growth hacking. Growth does need a great product. He would know.

User Testing 56

User Testing Customer Experience Analytic Tools Reporting Tools 56

Amplitude

OCTOBER 4, 2017

Editor’s note: This is the first post in a series exploring what it takes for businesses to survive and thrive in the product-led era. This was one of many decisions that led to a 10x growth in Adidas’ market cap over his tenure. And what about the product team?? Today, however, websites and apps are the product.

User Testing 71

User Testing Research Software Data Visualization Analytic Tools 71

The Product Guy

APRIL 4, 2017

In a recent live stream from one of our mentors of The Product Mentor , Chris Butler, lead a conversation around “Business Development vs. Product Management”. We are always looking for more product mentors from all around the world. About The Product Mentor. Better Products. Better Product People.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

Userpilot

JANUARY 7, 2021

Have you ever used a product that you just couldn’t put down? Think of digital products. Making your first encounter with a product fun encourages you to return as well. SaaS products took note – and started using the same principles to encourage their users to adopt their tools. Ok, smartphones don’t count.

Onboarding KPIs 74

Onboarding KPIs Research Software Feedback Software User Testing 74

Hutwork

MARCH 9, 2018

Many entrepreneurs and product managers write about the skills they brought to the table and those they learned along the way. And as a product manager finding out how others made a strategy work, whether it was implementing a road-map software or avoiding other’s pitfalls can make or break your product’s success.

Article 82

Article Feedback Software Research Software User Testing 82

Andrew Chen

NOVEMBER 15, 2021

Let me set it up in a few bullets: Many of tech industry’s most valuable products — Slack, Zoom, Instagram, Twitch, YouTube, and others — are at their core products that connect people to each other. These frameworks are targeted at teams building new products, first and foremost.

Books 63

Books Research Software Reporting Tools Technical Review 63

The Product Guy

MAY 15, 2017

In a recent live stream from one of our mentors of The Product Mentor , Dustin Levy, lead a conversation around “Product Strategies for Non-Strategists”. We are always looking for more product mentors from all around the world. About The Product Mentor. Better Products. Better Product People.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

The Product Guy

MARCH 2, 2017

In a recent live stream from one of our mentors of The Product Mentor , Nis Frome, lead a conversation around “Rapid Prototyping”. We are always looking for more product mentors from all around the world. About The Product Mentor. Better Products. Better Product People. Signup to be a Mentor Today!

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Business of Software Conference

JUNE 11, 2019

Nilan Peiris, VP Growth, TransferWise. Drawing on past experience working with early-stage startups and as VP Growth at TransferWise, Nilan gave a three-pronged talk on the subject: Learnings from running Marketing at early-stage startups. I’m going to be chatting about how to build a high growth startup sustainably.

Startups 40

Startups Banking User Testing Customer Experience 40

Intercom, Inc.

DECEMBER 14, 2022

I was 12 or 13 when I saw the Social Network, the hailed movie about Facebook’s growth story. Harry: Well, honestly, I read all these blogs, and I was like, “Wow, there’s actually a generation of really awesome investors.” Now we have 20 sales, 20 product, 20 growth. Getting over the initial hump.

Weak Development Team 129

Weak Development Team Analytic Tools Branding Download 129

Userpilot

JANUARY 23, 2023

With OKRs, you can develop clear strategies to promote product growth and effectively communicate them to your customer success teams. To hit the targets, customer success managers should incorporate initiatives such as: – Track product usage patterns and proactively prompt engagement with in-app flows.

Feedback Software 89

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 89

Intercom, Inc.

APRIL 12, 2018

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? Zack began his career as a product designer before moving into product management and then growth roles. People are very vocal on Twitter too.

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

Userpilot

JULY 20, 2023

The undeniable advances in artificial intelligence have led to a plethora of new AI productivity tools across the globe. If you’re looking to accelerate product growth and adoption with the help of AI, you’re in the right place. CopyAI: generate social media posts, emails, blog titles, landing page copy etc.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Reporting Tools 93

Intercom, Inc.

NOVEMBER 23, 2022

In 2012, looking to build something of his own, Patrick founded ProfitWell , a suite of products to help SaaS companies grow by optimizing pricing, reducing churn, and getting accurate revenue reporting. For example, how we think about a subscription business’s growth. Take subscription growth. It should be easy.”

Research Software 118

Research Software Analytic Tools Feedback Software Software Review 118

Intercom, Inc.

MAY 21, 2020

The biggest problem we faced as an operation was that, for the longest time, we were basically adding customer support heads in lockstep with our customer growth. You recently wrote a blog post that talked about how automation helped save Intercom $400,000 , which is not nothing. We’re obviously focusing more on the former today.

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User Testing Customer Experience Data Visualization Reporting Tools 221