Userpilot

APRIL 14, 2023

This could be via UX patterns like modals , tooltips , walkthroughs , tours , or checklists. A comprehensive onboarding tool must have feedback functionality to help teams track trends in user sentiment and identify areas for improvement. They are usually used at the beginning of the user onboarding process.

Analytic Tools 94

Analytic Tools Feedback Software Reporting Tools Data Visualization 94

Userpilot

MARCH 16, 2023

TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions. With UserGuiding, you can integrate with multiple applications, build easy onboarding flows, create user segments and microsurveys , and analyze feedback. UserGuiding is a cloud-based digital platform that provides onboarding solutions for teams.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Reporting Tools 91

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. Today’s article is going to discuss the onboarding phases and their importance for product adoption. Customer onboarding is the process of guiding users through your product and showing them how everything works.

Analytic Tools 94

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 94

Userpilot

JANUARY 9, 2023

Personalize the onboarding process according to users’ JTBD. Launch interactive walkthroughs and checklists to help users attain activation faster. Some helpful strategies include: Personalize the onboarding process for new customers. Nailing the onboarding process is a crucial customer retention strategy.

Feedback Software 89

Feedback Software Analytic Tools Research Software Customer Experience 89

Userpilot

MARCH 17, 2022

But proper user onboarding helps you avoid all that, and that’s exactly what we’ll be discussing in this article. An online training session is another powerful way to onboard new platform users. Face-to-face training is a good add-on for onboarding employees in a physical office. Let’s get started!

Analytic Tools 103

Analytic Tools Feedback Software User Testing Customer Experience 103

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Because we’re just a different kind of onboarding tool! ?????. Appcues comes second-next, with really nice UX and UI. Choose Userpilot over Appcues unless you need Salesforce/Hubspot integrations.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

FEBRUARY 28, 2023

Faster adoption also improves the onboarding experience and reduces customer churn. Use onboarding checklists to prompt users to discover and try relevant features for their specific use case and stage in the user journey. They can then tailor the onboarding experience to fit the use case. Airtable welcome survey.

Analytic Tools 85

Analytic Tools Feedback Software User Testing Data Visualization 85

Userpilot

MARCH 16, 2023

If you’re a product manager who doesn’t have a firm grasp over your customer onboarding cost, stop right there – you’re putting your business in danger. In this article, we’re going to explore the ‘build vs buy’ argument, and break down what that means for creating a powerful onboarding experience.

Analytic Tools 89

Analytic Tools Feedback Software Customer Experience User Testing 89

Userpilot

JANUARY 6, 2022

Looking for user onboarding tools for your SaaS? Considering Appcues vs. WalkMe? Appcues is a well-established digital adoption platform that’s known for its ease of use in creating product walkthroughs for SaaS customer onboarding. Appcues and WalkMe are both expensive. Appcues and WalkMe are both expensive.

Analytic Tools 95

Analytic Tools Reporting Tools Data Visualization Software Review 95

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. User onboarding. Onboarding checklists.

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 88

Userpilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! What is goal-oriented user onboarding?

Analytic Tools 78

Analytic Tools Feedback Software Onboarding KPIs User Testing 78

Userpilot

OCTOBER 31, 2022

Here are five effective strategies to boost user engagement: Create interactive walkthroughs and onboarding checklists to guide users properly and remove fatigue. Alternatively, you can try Appcues. Create interactive walkthroughs and onboarding checklists to guide users properly. Interactive Walkthrough.

Onboarding KPIs 94

Onboarding KPIs Analytic Tools Strategy Customer Experience 94

Userpilot

MARCH 27, 2023

He stumbled upon Userpilot , and decided to go with it to build in-app onboarding for The Room users, to push more of them to upload their CVs. I did some research and tried e.g. Appcues , but I found Userpilot the most user-friendly when building the flow. Appcues , but I found Userpilot the most user-friendly when building the flow.

Analytic Tools 92

Analytic Tools Research Software Data Visualization User Testing 92

Userpilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Too many product tours are passive, untargeted and ineffective.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Userpilot

APRIL 26, 2022

Welcome screens allow you to segment customers to provide personalized onboarding experiences to each of them. Checklists break down complex tasks into simpler ones to guide users to activation points faster. Use welcome screens to personalize the onboarding process. Use checklists to drive users to the activation point.

Analytic Tools 95

Analytic Tools Research Software Onboarding KPIs Data Visualization 95

Userpilot

NOVEMBER 30, 2021

And judging by the title of this post, you may already know that—and we’re willing to bet you’re wanting to know a bit more about Appcues vs Userlane. Appcues is a popular DAP, great or building onboarding checklists. Userlane is also a DAP tool, unique due to its employee onboarding functionality. What is Appcues?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JULY 22, 2021

Appcues Product Tours is one of the most popular tools for building new user onboarding for SaaS. In this post, we will explore the pros and cons of building product tours in Appcues, how to do it, and look at the top 3 alternatives for your SaaS. What is Appcues? How to build Appcues product tours?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

JULY 29, 2021

The best customer engagement solutions include custom onboarding experiences , gamification , in-app guides , contextual communication, and feedback loops. You can implement contextual communication using modals , checklists , tooltips , and micro surveys. 1 Customer engagement solutions: build custom onboarding experiences.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

JULY 26, 2021

You can achieve product growth by making sure your marketing is product-led, leading users to activation as quickly as possible, implementing secondary and tertiary onboarding , creating an account expansion strategy, and encouraging user referrals. What is product growth? Product-focused sales enablement documents.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

OCTOBER 10, 2022

To improve adoption, use walkthroughs to improve feature discovery , send in-app feature announcements , arrange webinars to guide customers, use secondary onboarding to unlock advanced features, and collect user feedback and act on it. Userpilot and Appcues are the top two feature adoption software. Secondary onboarding webinar.

Onboarding KPIs 79

Onboarding KPIs Feedback Software Analytic Tools Research Software 79

Userpilot

OCTOBER 1, 2021

For SaaS companies who want to make sure their customers hit the ground running, it's difficult to avoid the subject of new user onboarding tools. The fact is that coding an onboarding process from scratch is near-impossible for most SaaS businesses, both in terms of cost and in terms of having enough free developers available.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 93

Userpilot

SEPTEMBER 8, 2021

Product tours are an essential way to onboard users in your app. Yet, all too often, SaaS businesses see their customers not completing the product tour, or even churning during the onboarding stage. Other tools include Appcues and Userguiding. Secondary onboarding. Employee onboarding. What are product tours?

Analytic Tools 87

Analytic Tools Feedback Software Onboarding KPIs Software Review 87

Userpilot

OCTOBER 20, 2022

A user onboarding academy will help you get started on user onboarding and how to build great user onboarding flows. In the brutal world of SaaS business where activation and retention are crucial, smooth user onboarding ensures users are highly engaged and activated from the start. What is user onboarding?

Onboarding KPIs 91

Onboarding KPIs Customer Experience Data Visualization Certifications 91

Userpilot

MAY 31, 2023

This metric helps you to see if you are attracting the right audience and if your onboarding process is assisting the users in discovering and getting value from your product. It can show you how well your onboarding process is, demonstrating the value your product can offer them and how well it activates them to continue using it.

Onboarding KPIs 86

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 86

Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. SaaS companies use walkthroughs to onboard new users, highlight secondary features , and train new staff. Other good options include Appcues and Userguiding. Userpilot onboarding checklist.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

JUNE 16, 2021

Best SaaS User Adoption Tools for Ease of User – Appcues. Userpilot is also very user-friendly – you don’t need to have any previous coding experience to build user adoption experiences and it has a bunch of other features such as onboarding checklists and more! Onboarding checklists. Final thoughts.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience User Testing 52

Userpilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding KPIs 77

Onboarding KPIs Feedback Software User Testing Analytic Tools 77

Userpilot

JUNE 22, 2021

Onboarding new users is one of the best ways to prevent this from happening. To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. What to look for in the best onboarding software for SaaS? Hard-coding your onboarding from scratch is expensive and time-consuming.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

MAY 5, 2021

When you first hear the term onboarding workflow software, you might think, what is a workflow? Onboarding workflow software gives you those steps without having to spend thousands of dollars on developing that experience in-house. What is Onboarding Workflow Software? Why is having an onboarding workflow so important?

Analytic Tools 52

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 52

Userpilot

JANUARY 21, 2021

Speaking of product adoption: Appcues. Appcues goes into 2021 with much-improved functionality that lets you build genuinely interactive walkthroughs at last. However, despite the improvements, Appcues remains fiddly to use and it’s expensive if you want more than just the basic features. Source: demio.com.

Analytic Tools 77

Analytic Tools Feedback Software Reporting Tools Data Visualization 77

Userpilot

SEPTEMBER 22, 2021

Personalized onboarding can reduce churn by keeping users highly engaged. Userpilot helps you to set up onboarding flows, analyze user behavior and adopt in-app messaging to drive user engagement. You can deploy various in-app experiences including onboarding flows, interactive walkthroughs, and checklists.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Reporting Tools 90

Userpilot

APRIL 29, 2021

A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. A majority of consumers experience that same lack of introduction during SaaS onboarding. Customer onboarding is really a synonym for customer education. What is customer onboarding?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

OCTOBER 19, 2021

And there's also a checklist function that summarizes the most important activation tasks each user needs to accomplish. Pendo’s checklists include multiple different tasks which can be divided into multiple steps and numerous ways of tracking progress through those tasks. Pendo Checklist Features. Limitations.

Data Visualization 86

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 86

Userpilot

JUNE 17, 2019

This aims to bring user feedback, product analytics, and user onboarding together in one package. You can use segmentation to provide relevant onboarding to different sets of users. + Here are some areas where Pendo falls short… – Limited Onboarding Elements. These include tooltips, checklists, slideouts, and modals.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Customer Feedback 52

Userpilot

JUNE 9, 2022

Userlane and Walkme are both tools for onboarding. Walkme allows you to do the same, as well onboarding employees on third-party tools such as Salesforce. If you’re considering Userlane vs. Walkme for user onboarding in mid-market SaaS – a much better alternative for you will be to go for Userpilot or Appcues instead.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JULY 19, 2021

They also help to reduce customer support demands by deploying self-serve customer support through resource centers , interactive walkthroughs , guides, and onboarding flows. Some great customer engagement tools include Userpilot , Mixpanel, Pendo, Appcues, Intercom, Appcues, ActiveCampaign, Drip, and Drift.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Userpilot

JUNE 4, 2021

Important Note: WalkMe, Userlane, and Whatfix are suitable for the employee onboarding use case when you’re onboarding with a third-party tool like Salesforce and Workday. Because we have several years of expertise in user onboarding, product adoption, and UI/UX design, we’ve used all the tools from this list.

Feedback Software 59

Feedback Software Analytic Tools User Testing Customer Feedback 59