Userpilot

OCTOBER 1, 2021

There are few more important topics than personalized onboarding for SaaS businesses that want to form a genuine, win-win relationship with their customers. Unfortunately, there are many SaaS companies that try so hard to be personal that they end up seeming desperate, or, even worse, downright creepy. Let me show you how.

Analytic Tools 114

Analytic Tools Feedback Software User Testing Data Visualization 114

UX Studio: Product Management

JULY 5, 2021

UX studio is an established design agency helping companies worldwide design impactful digital experiences. As an expert and an opinion leader in the UX field, we’ve reviewed the competency, portfolio, and former projects of New York design agencies to define the best user experience design agencies in New York , based on our judgment. .

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

Userpilot

APRIL 8, 2022

Product market fit, often just called product/market or “P/M” is one of the most important Lean Startup concepts. There is a lot of information out there about why it’s important for having a successful product and grow your business, but finding out how to achieve product-market fit can still feel elusive.

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Userpilot

APRIL 1, 2022

What does the SaaS product localization process involve? How can product managers prepare products for expansion into other markets? How do you develop and implement a SaaS localization strategy? Product localization makes the product accessible to users in foreign markets with different languages and cultures.

Research Software 98

Research Software Feedback Software User Testing Product Research 98

Userpilot

SEPTEMBER 29, 2022

How can macro and micro-segmentation (B2B) improve your product marketing ROI and contribute to more revenue and product growth ? B2B market segmentation involves dividing your entire customer base into smaller user segments with shared characteristics, such as industry, location or in-product behavior. What is B2B market segmentation?

Analytic Tools 91

Analytic Tools Customer Experience B2B Data Visualization 91

Userpilot

OCTOBER 26, 2021

It's in the interest of every SaaS team to ensure that any customer using their product experiences as much value as possible. So we drew on our discussions with hundreds of SaaS companies that care about product experience to put together this guide for you. A subjective concept that changes over time. Honorable mentions.

Customer Experience 97

Customer Experience Analytic Tools Feedback Software Onboarding KPIs 97

Userpilot

MARCH 14, 2023

In SaaS, user segmentation is more granular than customer segmentation : customers are accounts and users are individuals within an account. In SaaS, there are three common user segmentation methods: Value-based segmentation, need-based segmentation, and behavioral segmentation. In SaaS, there are free, trial, and paid users.

Analytic Tools 97

Analytic Tools User Testing Customer Feedback Feedback Software 97

Intercom, Inc.

APRIL 29, 2021

Just ask any content marketer – they would rather have the resources and the time to focus on both, because to build a strong marketing brand, you need an approach that covers both the awareness and the acquisition. Blog articles, podcasts, ebooks, and videos have been the bread and butter for content marketers for a long time now.

Marketing 118

Marketing Onboarding KPIs B2B Feedback Software 118

Intercom, Inc.

JANUARY 16, 2020

We chatted about the company’s evolution from RealtimeBoard, a tool beloved by the UX community, to Miro – a rapidly growing SaaS innovator that boasts Dell, Netflix, Ikea, and Spotify amongst their steadily growing roster of clients. And this is pretty unique on the market. Andrey Khusid: Thanks for inviting me.

Research Software 249

Research Software Data Visualization User Testing Customer Experience 249

UX Studio: Product Management

SEPTEMBER 16, 2021

We have reviewed Berlin design studios’ competency, portfolios, and experience to define the best web design Berlin companies to work with. . We are proud to include UX studio in the list of the best design studios that work with German clients. . Innovative product design agency based in Stuttgart, Germany. out of 5. .

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Userpilot

OCTOBER 30, 2022

How can you leverage customer analytics to drive product growth in your SaaS business? Analyzing customer data lets you understand user behavior, develop customer-focused marketing practices, and increase customer lifetime value. Userpilot, Mixpanel, and Hotjar are the best 3 customer analytics platforms. Diagnostic analytics.

Data Visualization 97

Data Visualization Analytic Tools Customer Feedback Feedback Software 97

Userpilot

DECEMBER 15, 2022

What is the best software localization tool available at the moment? The article explores what product managers need to consider when choosing the localization tool for their SaaS product. Next, look for the best tool to localize these interactions. Which software localization tool is best for you?

Research Software 98

Research Software Analytic Tools Feedback Software Reporting Tools 98

Usersnap

SEPTEMBER 1, 2022

Brands are always looking for effective ways to gain a larger market share. One of the best ways to drive better customer experience than using sentiment analysis tools. The wide variety of analytics tools on the market allows businesses to keep tabs on customer sentiment across forums, news sources, social media, and other resources.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. Here’s a sample of a few of them, however, there are many more: Jasper is a tool for marketers & businesses to generate copy.

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Userpilot

SEPTEMBER 8, 2021

Yet, all too often, SaaS businesses see their customers not completing the product tour, or even churning during the onboarding stage. To reduce the odds of this happening, we've created this definitive guide to product tours, which contains all the best practices that we've learned from working with hundreds of SaaS businesses.

Analytic Tools 96

Analytic Tools Feedback Software Onboarding KPIs Software Review 96

Userpilot

MAY 14, 2020

That’s why choosing the best customer onboarding software is a big decision. To help you choose, I’ve put together this list of the best customer onboarding software and apps. There’s something for everyone here, from MVPs and early-stage startups to scaling SaaS businesses. Help Scout.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. The best way to know your customers is through feedback. It’s a B2B SaaS application, think of it as a CRM. Use it to make better product decisions.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Userpilot

JANUARY 13, 2021

Welcome screens in SaaS apps are an underutilized piece of real estate that can be so much more than just a welcome message. And yet, according to our State of SaaS Onboarding 2020 research – 40% of SaaS businesses don’t have them at all, and the majority of the remaining 60% – are not even using their full potential.

Research Software 69

Research Software Customer Experience Product Research Data Visualization 69

Userpilot

MARCH 26, 2020

If there’s one thing every SaaS company is worrying about now – it’s churn. To translate this metaphor into the churn situation in SaaS – if you tackle churn with discounts, you’re simply undermining the value of your product in the eye of the customer. And how do you know which approach will be best to fix it?

Analytic Tools 117

Analytic Tools Research Software Customer Experience Onboarding KPIs 117

Indicative

MARCH 12, 2021

With the combination of free trials and easy setup common in today’s SaaS market, signing up new users isn’t a huge issue. The big challenge for SaaS companies today isn’t customer acquisition—it’s activation, getting those leads to fully adopt the product and become long-term active users. Romain “Ro” Duboc, GM of Toucan Toco.

Analytic Tools 101

Analytic Tools Onboarding KPIs Product Research Customer Experience 101

Userpilot

SEPTEMBER 24, 2020

If you’re looking for the best NPS tools, you’ve come to the right place. In this blog, we’ll not only discuss the features you need to look for in NPS tools, but also how to use them to make most out of your survey. Net Promoter Score is one of the best known and most widely-used ways of measuring customer experience in the world.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Software Review 96

Userpilot

JULY 27, 2021

Onboarding UX patterns might just be the unsung hero of the SaaS world. The mistake that most SaaS companies make with annotated UX is highlighting too many actions at once. Like their annotated cousins, embedded UX patterns tend to be overused by most SaaS teams. Note that I said “one” particular action, not “multiple” actions.

UX 98

UX Customer Experience Data Visualization User Testing 98

Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. That’s why, for the past five years, Amanda Malko has been thinking about how marketplaces change the way people buy software, helping B2B SaaS businesses find reputable software that can help them grow their business.

Feedback Software 118

Feedback Software Research Software Reporting Tools Software Review 118

Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. The best walkthrough software on the market is Userpilot. Let’s get into it.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Intercom, Inc.

OCTOBER 3, 2019

? ?. On this week’s show, we catch up with email marketing strategist, Val Geisler, as she walks us through some practical emailing tips, her process for onboarding, and why she likens career progression to a spiral staircase. And then through that, I was asked to come work in-house in the marketing team at a software company.

Onboarding KPIs 143

Onboarding KPIs Research Software Customer Experience Dashboard 143

Userpilot

APRIL 30, 2021

If you’re looking to scale up your SaaS business , you may have considered hiring a marketing agency. Rather than hiring a bunch of marketing people in-house and figuring out a process from scratch, it can sometimes be more cost-efficient to hire an agency, plug your business model into their existing systems, and press play.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Userpilot

MARCH 20, 2020

That's why fewer SaaS companies are starting to include product tours as part of their onboarding. Well, an increasing number of SaaS products are using interactive walkthroughs to provide in-app guidance to new users. Platformly is a marketing automation tool. They’re boring. Product tours are boring.

Customer Experience 93

Customer Experience Data Visualization Document Demo 93

The Product Guy

SEPTEMBER 27, 2016

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. He is a graduate of Yeshiva University’s Syms School of Business with a degree in Marketing.

Research Software 148

Research Software User Testing Analytic Tools Product Research 148

The Product Guy

OCTOBER 25, 2016

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. He is a graduate of Yeshiva University’s Syms School of Business with a degree in Marketing.

Analytic Tools 142

Analytic Tools Research Software CTO Coach Fractional CTO 142

Gainsight

JUNE 23, 2020

Fast forward 12 years, I landed my dream job as the Director of Corporate Events at Gainsight, giving me the experience of working on both the client and agency side of event production and the opportunity to oversee the corporate events team here at Gainsight. Pivot…Pivot…Pivaat! February 28 – a day I remember well.

Events 88

Events Feedback Software Technical Review Systems Review 88

The Product Guy

JANUARY 5, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. He is a graduate of Yeshiva University’s Syms School of Business with a degree in Marketing.

Analytic Tools 108

Analytic Tools Research Software CTO Coach Fractional CTO 108

Userpilot

FEBRUARY 3, 2021

Finally, we will go over how to bump your users into seeing your product’s value and how to use a user journey template for your SaaS business. How to Create a User Journey Map Optimizing Your User Journey Free User Journey Template How to Use a User Journey Template for Your SaaS Wrapping Things Up. Also known as: Table of Contents.

Analytic Tools 98

Analytic Tools User Testing Customer Experience Research Software 98

The Product Guy

APRIL 4, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. He is a graduate of Yeshiva University’s Syms School of Business with a degree in Marketing.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

The Product Guy

FEBRUARY 18, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. He is a graduate of Yeshiva University’s Syms School of Business with a degree in Marketing.

Analytic Tools 96

Analytic Tools Research Software CTO Coach Fractional CTO 96

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. How could we combine the best of both worlds? I can pretty vividly remember the first Pulse conference I attended back in 2013. And beyond.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Usersnap

MARCH 16, 2020

Beta testing and User acceptance testing (UAT) are two of the most common types of tests to validate your development before launching your SaaS product or website. “Do The terms “beta testing” and “user acceptance testing” are often used interchangeably in software development agencies. Beta Testing and UAT Best Practices.

User Testing 59

User Testing Product Research Feedback Software Testing 59

The Product Guy

MAY 15, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. He is a graduate of Yeshiva University’s Syms School of Business with a degree in Marketing.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90