category customers Blog Related Topics 
Userpilot
OCTOBER 18, 2022
How do you lean on your customer analytics insights to spark faster product growth ? To make continuous improvements, you need to collect customer data, analyze it, and act on the customer insights you gain. In this article, we’ll cover: The importance of customer analytics. Let’s get started.
Intercom, Inc.
OCTOBER 2, 2018
Over the past few years Intercom’s customer base has grown considerably beyond the startup and product-focused readership we initially focused on with Inside Intercom. Simultaneously, Intercom has introduced features for larger companies: our customer base now runs the full gamut from early stage startups to large established companies.
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Andrew Chen
AUGUST 23, 2023
Hi readers, Over the years, I’ve shared lessons and tips from writing a professional blog — previously 10 years of professional blogging – what I’ve learned. Post-AI blogging workflow After ChatGPT was released, I began to experiment with it in various ways — here are a few ways where it’s been useful.
Userpilot
JULY 13, 2022
Do you follow any product manager blogs? In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience. Product manager blogs offer practical advice and help you expand your product management knowledge. Our favorite product management blogs.
Product Talk
OCTOBER 11, 2023
We tend to make assumptions in five different categories: Desirability assumptions Viability assumptions Feasibility assumptions Usability assumptions Ethical assumptions To illustrate these five types, let’s set up a context for our examples. Many teams try to test this assumption by simply asking customers, “Do you want this?”
Intercom, Inc.
SEPTEMBER 22, 2020
Strong customer relationships are more important than ever for business success, but the old ways of communicating and building relationships with customers are broken. Old communication tools, like email and forms, simply don’t match the ways modern customers want to talk, connect, and receive help.
Userpilot
APRIL 10, 2024
As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create granular content.
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