Userpilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. You can create microsurveys (e.g.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Userpilot

MARCH 21, 2023

Are its features worth the money, or are there better alternatives for your product management team? With many similar or better alternatives in the market, you should evaluate whether UserGuiding fits your business needs. How good is UserGuiding analytics for your SaaS? UserGuiding dashboard. Overall guide completion rate.

Data Visualization 97

Data Visualization Analytic Tools Onboarding KPIs Software Review 97

Userpilot

APRIL 13, 2022

Pendo Guides are excellent for onboarding new users and creating other in-app experiences for your SaaS. But how much do they cost, and are there better alternatives on the market? This was an update they made in 2019; otherwise, you needed some coding knowledge to create product tours using the platform.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Reporting Tools 97

Userpilot

MARCH 23, 2023

Contextual onboarding is the best way to keep users engaged with your product. TL;DR Contextual onboarding is about guiding users through a software application, product, or service by providing the right message, to the right user, and within the right context.

User Testing 85

User Testing Customer Experience Data Visualization Demo 85

Userpilot

JANUARY 8, 2024

Best practices for effective customer acquisition and product-led growth. 16 Customer acquisition strategies to grow your customer base This section covers strategies to attract your ideal users and keep them glued to your product when they finally sign up. In-app strategies for converting free or trial users to paying customers.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Reveal

JULY 21, 2023

Reveal Embedded Analytics If you’ve ever struggled to create new dashboards with similar KPIs, integrations, and layouts but different data sources, this article is for you. These templates act as a starting point for creating customized dashboards tailored to specific needs , streamlining the entire analytics process.

Data Visualization 95

Data Visualization Dashboard Analytic Tools Customer Experience 95

Userpilot

NOVEMBER 22, 2022

More companies are implementing interactive product demos to drive growth, and it’s not hard to see why. Product demos are great tools in the hands of sales and marketing professionals. We’ll end the article by showing you how to use onboarding software to create your first or next product demo.

Demo 97

Demo Feedback Software Embedded Analytics Data Visualization 97

Userpilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. That starts with understanding how new users learn about your product. That starts with understanding how new users learn about your product. Ready to get started?

Analytic Tools 97

Analytic Tools Customer Experience User Testing Customer Feedback 97

Userpilot

SEPTEMBER 6, 2021

If you're building a product tour for the first time, it's hard to know where to start. Just the thought of creating something like that from scratch is probably enough to make you dizzy with anxiety. Let me explain how you can build a product tour without writing a single line of code.

Analytic Tools 97

Analytic Tools Onboarding KPIs Customer Experience User Testing 97

Userpilot

APRIL 28, 2022

Onboarding software is in high demand for SaaS product managers , and with good reason – the market is booming. This article is going to dive into the Appcues vs Pendo debate and try to answer a key question… Which is the better tool for driving customer success? Both products occupy the same market: onboarding new users.

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Experience 96

Mixpanel

APRIL 18, 2024

Believe it or not, rolling out a new product can be a lot trickier for B2B companies. Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. Take Mixpanel, for example.

Data Visualization 94

Data Visualization B2B User Testing Customer Feedback 94

Userpilot

JANUARY 30, 2023

TL;DR Tooltips are interactive elements of a user journey aimed to showcase features and walk users through your product. Tooltips help to improve onboarding, streamline product adoption and educate users on how to use your product and gain value. Or use tooltips to create walkthroughs with interactive content.

Product Research 98

Product Research Software Review Customer Experience User Testing 98

Userpilot

FEBRUARY 7, 2022

GetANewsletter’s product tour is so linear that they ask you to do one step before you’ve finished the previous step. It would have been better to do more user research and speak to the needs of each segment individually. Pendo’s product tours are too focused on unengaging purple tooltips.

Analytic Tools 97

Analytic Tools Research Software Feedback Software UX 97

Userpilot

AUGUST 18, 2022

How can interactive walkthroughs help users get the most out of your product or service from the initial onboarding ? In this article, we’re going to explore what an interactive walkthrough is, dive into some practical industry examples, and unpack how you can create similar experiences in your own SaaS. Ready to dive in?

Customer Experience 97

Customer Experience User Testing Data Visualization Construction 97

Userpilot

NOVEMBER 25, 2022

Interactive guides are in-app tooltips that incentivize customers to interact with the product itself so they can learn by using the app and receive a more effective learning experience. Two examples of the most popular interactive guides are interactive walkthroughs (which are very different from product tours) and in-app tooltips.

Research Software 95

Research Software Feedback Software User Testing Data Visualization 95

Userpilot

JULY 6, 2022

How can progressive onboarding help you create a personalized user onboarding experience ? Is it a better way to onboard new users? The UX onboarding process is a series of steps a user goes through when they begin using your product. Create unique experiences for each user type based on needs. This can confuse the user.

UX 105

UX Customer Experience User Testing Data Visualization 105

Amplitude

AUGUST 26, 2020

Very rarely the right way to measure retention is looking at how your users are “active” in your product period over period. Any activity is overly broad, and it says nothing about whether these users are getting value from the product. and your product-usage interval. Unbounded retention might be a better approach.

User Testing 114

User Testing Customer Experience Analytic Tools Research Software 114

Userpilot

SEPTEMBER 8, 2021

Product tours are an essential way to onboard users in your app. Yet, all too often, SaaS businesses see their customers not completing the product tour, or even churning during the onboarding stage. Product tours are a way of showing users the product features they need to learn in order to activate.

Analytic Tools 95

Analytic Tools Feedback Software Onboarding KPIs Software Review 95

Userpilot

AUGUST 29, 2022

Every savvy product manager needs a product adoption tool they can rely on – because automating adoption is the lifeblood of many SaaS companies. In this article, we’re going to dig deep into a range of product adoption tools available on the market. What is product adoption? using A/B tests ).

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

JULY 22, 2021

Appcues Product Tours is one of the most popular tools for building new user onboarding for SaaS. In this post, we will explore the pros and cons of building product tours in Appcues, how to do it, and look at the top 3 alternatives for your SaaS. How to build Appcues product tours? But is it the best tool?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

FEBRUARY 21, 2022

But what are they for, how do you create them – and what impact do they drive for your users? All product managers want to delight and engage their customers. In this article, we’ll explore what interactive manuals are all about, how you create them, and tactics for helping lead users through engaging walkthroughs.

Feedback Software 96

Feedback Software User Testing Customer Experience Onboarding KPIs 96

Userpilot

DECEMBER 13, 2022

Getting new users signed up and beginning to get value from your product is a challenge many product managers will face: onboarding UX best practices can help you tackle it effectively. In this article, we’ll break down exactly the tools , techniques, and tactics you can leverage in your product. Ready to get into it?

Onboarding KPIs 97

Onboarding KPIs Feedback Software UX Data Visualization 97

Userpilot

APRIL 14, 2022

How users get to know your product is critically important (whether they are new employees or just using your product). We’ll look at Airtable user onboarding elements, plus ways to recreate these in your SaaS product without coding: The signup flow : simple, brief, and offers several options to reduce user friction.

Customer Experience 98

Customer Experience Analytic Tools Customer Feedback Data Visualization 98

Userpilot

FEBRUARY 20, 2023

Your user onboarding strategies must help customers understand your product and obtain value for you to compete favorably and achieve more conversions. TL;DR User onboarding involves educating new users about your product and its important features so they can get to the “Aha moment” effortlessly. What is user onboarding?

Analytic Tools 94

Analytic Tools Data Visualization Feedback Software Customer Feedback 94

Userpilot

MARCH 31, 2023

How long was it before you stopped using a product because of a bad user onboarding experience? My guess is probably not long enough to get value from the product, meaning you didn’t adopt it as a tool. The customer onboarding process can make or break your product, so it needs a positive experience.

Customer Experience 87

Customer Experience User Testing Customer Feedback Data Visualization 87

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Accessibility features are making UX design more inclusive.

Analytic Tools 103

Analytic Tools Data Visualization User Testing Reporting Tools 103

Userpilot

AUGUST 16, 2023

A user retention playbook will keep your customers happy and continue using your product for longer. You can use user retention metrics to identify if there’s a product-market fit problem rather than a retention problem. When developing your product , address app performance issues to improve user retention.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

OCTOBER 31, 2022

As any savvy product manager will know, picking the right tool is essential to the success of your SaaS – so it’s worth taking the time to choose carefully. You can easily create and track combinations of distinct in-app events (including subtle actions like hovers or forms, not just clicks). Book a personalized demo now.

Analytic Tools 96

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 96

Userpilot

DECEMBER 15, 2022

Of all the UX patterns you can use to engage customers with your product, tooltips are probably the most flexible and widely used. Tooltips are used for: Onboarding tours and interactive walkthroughs. Announce new features and product changes. What are tooltips, exactly? Introduce features that your users haven’t used yet.

Research Software 98

Research Software User Testing Embedded Analytics Customer Experience 98

Userpilot

FEBRUARY 1, 2022

Appcues features include most used user onboarding UI patterns such as flows, NPS, and checklists that best product adoption tools on the market provide. Appcues is an onboarding software that’s been on the market for quite some time, mostly known for the ability to create product tours using an intuitive UI.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

APRIL 26, 2023

Here are 17 user onboarding examples to help you create great user onboarding flows. Checklists , progress bars , help centers , tooltips , and welcome screens are onboarding UX patterns that help create an engaging user onboarding experience. The less confusing, the more likely users will continue using your product.

Customer Experience 97

Customer Experience Feedback Software Analytic Tools User Testing 97

Userpilot

APRIL 8, 2022

Let’s have a look at how the two products stack against each other. Appcues is a great product experience tool that you can use to onboard users with product tours. Appcues get better reviews for the ease of administration. To create checklists in Appcues you need the Growth plan ($879).

Analytic Tools 98

Analytic Tools Data Visualization Software Review Customer Experience 98

Userpilot

OCTOBER 1, 2020

Everybody hates product tours. Show me one person that genuinely enjoys doing product tours and I will PayPal you $10 straight away. Product tours take the worst evil out of school and pack it in UI form. So why do you inflict product tours on them? Product Tours Are Ineffective.

Onboarding KPIs 115

Onboarding KPIs Research Software Customer Experience Product Research 115

Userpilot

APRIL 30, 2022

Product-led vs sales-led growth? This is a decision you and your product team will have to make at some point in your go-to-market strategy to drive growth. It lets you shape your product, customer experiences, and sales process in the very best way. What is product-led growth in SaaS? Let’s get started!

Feedback Software 103

Feedback Software User Testing Customer Feedback Customer Experience 103

Userpilot

DECEMBER 22, 2023

Marketing copy aims to promote the product and motivate users to buy it, so it uses engaging and emotionally evocative language. Microcopy helps users discover relevant features and understand how the product works so that they can use it effectively to achieve their goals. This leads to increased customer loyalty and builds trust.

Analytic Tools 104

Analytic Tools Feedback Software UX Data Visualization 104

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding lets you create checklists that lead to fast user onboarding and less guesswork on what the next step may be.

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 96

Userpilot

OCTOBER 19, 2021

Although best known for its analytics , Pendo features two other toolsets that are of value to product marketing teams. There's a product tour system that guides users towards feature adoption. Pendo’s product tours allow you to build lightboxes, banners, tooltips, polls, success messages, and welcome screens.

Data Visualization 94

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 94