Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. Click here to read the blog.

Webinar 71

Webinar Blog Customer Experience Customer Feedback 71

The Product Coalition

MARCH 4, 2024

Photo by Dima Solomin on Unsplash In the vast realm of digital communication, few platforms have left as indelible a mark as WhatsApp. This move further solidified WhatsApp’s reputation as a leader in user privacy, setting it apart from other messaging platforms. Facebook, now known as Meta Platforms, Inc., billion in 2023.

Analytic Tools 109

Analytic Tools Data Visualization Customer Experience User Testing 109

Userpilot

FEBRUARY 26, 2024

TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. It also helps them seal any leaks in the funnel resulting in the loss of potential customers. Let's get right into it! What is marketing funnel analysis?

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Research Software 97

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. In-app strategies for converting free or trial users to paying customers. In-app strategies for converting free or trial users to paying customers.

Analytic Tools 103

Analytic Tools Research Software Feedback Software Customer Experience 103

UX Planet

MARCH 17, 2024

By Mary Moore, copywriter at Shakuro The process of manual video creation can be both time-consuming and costly, leading to challenges in meeting project deadlines and keeping up with the demand for engaging visual content. As a result, you have better communication with customers, employees, and stakeholders.

Data Visualization 74

Data Visualization Analytic Tools Artificial Inteligence Generative AI 74

Userpilot

FEBRUARY 25, 2024

Map out each stage in the customer journey. Create your user personas A user persona is a fictional yet realistic representation of your ideal customer. Map out each stage in the customer journey Choose the customer journey you want to analyze, then map every touchpoint , from initial contact to conversion.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

The Product Coalition

FEBRUARY 25, 2024

In this blog series, we embark on a comprehensive journey through the evolution of Netflix, tracing its origins, key milestones, and the driving forces behind its remarkable transformation. This shift allowed Netflix to cater to a diverse range of customers while maximizing revenue and profitability.

Analytic Tools 102

Analytic Tools Entertainment Customer Experience Data Visualization 102

Userpilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Userpilot is the best tool for predesigned and custom dashboard visualization. Book a demo to learn more.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Dashboard 90

UX Planet

JANUARY 18, 2024

It’s got a custom GPT that’s now trending in the ChatGPT marketplace , with over 25K users so far. It won’t cost a cent more, but your support keeps the power on and this blog thriving! Click on the link below to open the GPT: ChatGPT - Video AI by invideo You’ll need to have a ChatGPT Plus account to access Custom GPTs.

ChatGPT 85

ChatGPT Feedback Software Customer Experience Customer Feedback 85

Userpilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction.

Data Visualization 97

Data Visualization Feedback Software Analytic Tools Reporting Tools 97

Userpilot

FEBRUARY 25, 2024

User behavior is primarily focused on SaaS platforms and how users leverage them. 14 user behavior trends for 2024 To keep your SaaS platform engaging and attractive for users, it’s important to meet user expectations. This is the best way to encourage customers to create an account and boost your form conversion rate.

Analytic Tools 100

Analytic Tools Data Visualization User Testing Reporting Tools 100

Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. There’s no simple answer to this question. Book the demo!

Feedback Software 97

Feedback Software Analytic Tools Research Software Data Visualization 97

Userpilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create granular content.

Feedback Software 88

Feedback Software Analytic Tools Research Software Data Visualization 88

Userpilot

NOVEMBER 21, 2023

From understanding customers to driving sales, analytics is a crucial tool for modern product managers. With access to your CRM data, you can easily get an insight into the customer lifecycle to better understand your customers. Discover trends in user behavior and the customer lifecycle.

Data Visualization 97

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 97

AB Tasty

FEBRUARY 22, 2024

5 Pillars to Reshape Customer Experience In the ever-evolving landscape of fashion and e-commerce, digital innovation has become a driving force behind transforming the customer experience. The Mobile Customer: Shopping on the Go The mobile customer has become a dominant force in the fashion industry.

User Testing 52

User Testing Data Visualization Analytic Tools Feedback Software 52

Userpilot

DECEMBER 21, 2022

Userpilot is a powerful product analytics and in-app marketing platform for SaaS companies. It features advanced segmentation , feature tagging, custom events, product experimentation, in-app messaging , and customer feedback tools. A/B tests are excellent tools for instant customer feedback.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Research Software 92

The Accidental Product Manager

OCTOBER 30, 2023

To showcase their brands to consumers in these worlds, product managers will buy or rent digital space from the platforms or third parties, including a growing crop of metaverse development companies that have already acquired desirable locations. It may take years for these platforms to establish themselves. – Dr.

User Testing 138

User Testing Product Management Product Manager Entertainment 138

Userpilot

JULY 30, 2023

This game-changer can help you foster customer relationships, drive engagement, and boost business growth. TL;DR Customer segmentation in marketing automation involves grouping leads and customers based on shared characteristics to personalize marketing messages. What is customer segmentation in marketing automation?

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Customer Experience 93

Userpilot

SEPTEMBER 12, 2022

Do you know that customer touchpoints can exponentially influence product growth ? They can contribute to every stage of the customer journey and uncover insights into customer relationship management. So let’s dive into details and learn from examples of what customer touchpoints are.

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Experience 97

Userpilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. In this article, we dived into 13 important adoption metrics to measure. Book a demo to learn more today

Onboarding KPIs 87

Onboarding KPIs Analytic Tools Customer Experience Product Research 87

Userpilot

MARCH 27, 2024

The secondary navigation of your website or application can make or break product engagement —that’s how essential it is. If you need to improve your platform's usability and user engagement, why not book a Userpilot demo to see how you can implement your navigation strategy? Customizing in-app tooltips with Userpilot.

Feedback Software 102

Feedback Software Research Software Data Visualization Product Research 102

Userpilot

DECEMBER 12, 2022

A customer engagement dashboard is invaluable for interpreting customer data and making the right business decisions. With ease, you’ll gather, analyze, and share user engagement insights that will reduce churn and drive product growth. Choose no-code engagement tools instead.

Data Visualization 93

Data Visualization Onboarding KPIs Dashboard User Testing 93

Userpilot

APRIL 26, 2023

Why is it important to analyze customer data? Because it’s one of the best ways to improve customer retention and grow faster in SaaS. In this article, we cover: What customer behavior analysis is and why it’s important. 6 ways to collect and analyze customer data. What is customer data analysis?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. But how do they know it’s actually worth it when they don’t engage long enough to find out? Book a demo to learn more!

Feedback Software 85

Feedback Software User Testing Customer Experience User Friction 85

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? To make the job a little bit easier, we’ve compiled a list of the 12 best adoption platforms, along with their use cases, features, and pricing. What is a digital adoption platform?

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Userpilot

NOVEMBER 2, 2023

In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. Most companies use all 3 strategies to some extent.

Feedback Software 97

Feedback Software Analytic Tools Research Software User Testing 97

Userpilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Build relationships with your customers by building an online community.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

UX Planet

JANUARY 18, 2024

Sometimes, these actions might not be beneficial to users of the platforms. For instance, a website can use persuasive design to encourage environmental awareness, while another website uses fake social proof to keep users engaged for long periods of time. That’s a form of persuasive design.

Customer Experience 59

Customer Experience UX Branding Differentiation 59

Userpilot

AUGUST 6, 2023

OptinMonster helps marketers engage website visitors and capture their contact details before they leave. Examples of marketing automation include sending automated emails triggered by user behavior , or scheduling and posting content across all social media platforms. This could be using specific features or completing a custom event.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

MAY 17, 2023

Product experience is affected by factors like usability and accessibility, user interface, product features, the platform it’s built on, and content strategy. Great product experiences lead to higher user engagement, increased customer satisfaction and loyalty , more revenue , reduced costs, and greater product-led growth.

Customer Experience 91

Customer Experience User Testing Analytic Tools Feedback Software 91

Userpilot

AUGUST 2, 2023

Whereas data-driven email marketing uses valuable customer data to send the right email at the right time to assist with your product’s growth. TL;DR Data-driven email marketing relies on customer data insights to drive decisions to help increase email metrics. You can use customer data to ensure emails get seen by your customer.

Data Visualization 91

Data Visualization Analytic Tools Customer Experience User Testing 91

Userpilot

OCTOBER 30, 2022

There’s just one secret: keep the customer happy and satisfied at every point in their journey. That sounds basic, but it can get complicated as your customer base grows. Customer retention is a company’s ability to create experiences that drive repeat business. Use gamification to make onboarding engaging.

Feedback Software 92

Feedback Software Data Visualization Customer Communications Customer Experience 92

Userpilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging.

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Data Visualization 88

Userpilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. The main reasons for customer churn are: Bad product-customer fit. Bad customer service.

Customer Experience 89

Customer Experience Feedback Software Analytic Tools Data Visualization 89

Userpilot

AUGUST 10, 2023

Tracking your product’s DAU, WAU, MAU metrics will provide insights into user engagement and how well your tool is performing. We also covered other metrics to measure and get a holistic picture of customer engagement and common mistakes when tracking engagement, and how to avoid them. Understand growth over time.

Analytic Tools 79

Analytic Tools Onboarding KPIs Customer Experience Customer Feedback 79

Andrew Chen

FEBRUARY 26, 2024

I had previously worked in online ads, with customers from WSJ, CBS, MySpace, etc, and had even gotten a patent filed on ad targeting (yes, US7747676B1). Why blogging/writing is so helpful In the first year, I learned the importance of writing things down. Thank you!) Or if you’re an engineer, publishing your code on GitHub.

User Testing 123

User Testing Customer Experience Blog Events 123

Userpilot

MAY 12, 2022

Let’s dive into how, when, and where to announce your new products or features to increase their adoption and your customer base. Your new product announcement should include information on the target customer group, why it’s being introduced, how it’s going to benefit the users, and how to best take advantage of it.

Feedback Software 97

Feedback Software Research Software Product launches User Testing 97