Userpilot

APRIL 26, 2023

TL;DR An onboarding screen is the initial screen users see when they launch an app for the first time. This includes signup forms , welcome pages , and empty states , each serving a different purpose in your onboarding flow. Notion: fills empty state home page with checklists and elements that showcase its product.

Data Visualization 95

Data Visualization Product Research Customer Experience User Testing 95

Userpilot

AUGUST 10, 2023

And, how to optimize it to provide an excellent user experience and reduce the time to value? Onboarding is crucial for product-led growth strategies , as it enables users to experience the product value before they commit to purchase. Make sure your ads or website copy communicate your value proposition clearly.

Onboarding KPIs 86

Onboarding KPIs Customer Experience User Testing User Friction 86

Userpilot

MAY 31, 2023

Slack’s empty state helps to show its features and minimize the user’s cognitive load. A good UX design helps to make your product easier to use and create a delightful experience. Trello uses placeholder text to make using its key features easier. Airbnb’s UX design immediately gets users to reach the Aha!

UX 89

UX Customer Experience Data Visualization User Experience 89

Userpilot

DECEMBER 10, 2022

Tips to reduce user friction in SaaS: Fill empty states with engaging content to make it easier for users to get started. Consistency allows your customers to know exactly what to expect every time they interact with an element in your software. How to identify user experience friction. Let’s get started.

Customer Experience 97

Customer Experience User Friction User Testing Customer Feedback 97

Userpilot

SEPTEMBER 1, 2021

Personalize e mpty states with relevant content and reduce time to value. Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? In this article, I've included both the SaaS marketing best practices and 19 best SaaS marketing examples to illustrate how others do it.

Feedback Software 96

Feedback Software Research Software User Testing Customer Feedback 96

Userpilot

FEBRUARY 9, 2023

If the product is good enough and drives value for customers, they are happy to pay. This is how they’re different from PLG which focuses on ensuring constant customer satisfaction to maximize their lifetime value. For PLG to happen, customers need to be able to experience the product value through the freemium and trial models.

Onboarding KPIs 98

Onboarding KPIs Embedded Analytics Data Visualization Analytic Tools 98

Userpilot

FEBRUARY 20, 2023

Your user onboarding strategies must help customers understand your product and obtain value for you to compete favorably and achieve more conversions. Take advantage of your welcome email and in-app empty states to showcase your product and educate the user. Imagine you’re trying out a new SaaS product for the first time.

Analytic Tools 94

Analytic Tools Data Visualization Feedback Software Customer Feedback 94

Userpilot

FEBRUARY 4, 2022

Replace empty states with relevant data for a specific user persona will offer an enhanced first-time experience and reinforce your product’s positioning. Use demo data to shorten the time to value for complex products. And how is this different from product customization? What is product personalization?

Data Visualization 98

Data Visualization User Testing Customer Experience Product Research 98

Userpilot

JUNE 17, 2021

SaaS businesses use demo content because they know that it’s incredibly demoralizing for customers to get excited about using a new product, only to find that there’s no existing data on the site that would lead them to understand the value of the product faster. The problem with empty states. Read on to find out. Conclusion.

Analytic Tools 98

Analytic Tools Demo Customer Communications Data Visualization 98

Userpilot

DECEMBER 3, 2022

Also, replace empty states with helpful content, like demos, tutorials, or templates. The good news? There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS. 12+ UX improvements you can make to boost retention.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

NOVEMBER 24, 2022

Product Growth Management focuses on driving growth by identifying and realizing opportunities to attract new customers and maximize the lifetime value of the existing ones. Its main focus is to attract customers and let the discover its value. Are you ready to jump? Let’s get to it.

Product Research 95

Product Research User Testing Onboarding KPIs Data Visualization 95

Userpilot

JUNE 20, 2023

Cultivating user trust is critical to the success of any long-term product strategy. It is also one of the central goals of the user experience design process. But, trust is a difficult concept to define or quantify. It is a feeling – like when you first set eyes on your date and feel relaxed and at home. What is user trust?

User Testing 97

User Testing Customer Feedback Customer Experience UX 97

Userpilot

SEPTEMBER 23, 2022

A bad UI design will kill any chance you have of guiding users to achieve value with your product. TLDR; Screen complexity describes the difficulty of navigating a UI, considering factors like how intuitive it is, how time-consuming it is and how much confusion it causes. In this article, we’ll cover: What is screen complexity?

Customer Experience 88

Customer Experience User Testing User Experience Data Visualization 88

Userpilot

MARCH 31, 2023

Onboarding is the process of showing new visitors (and existing customers) how to get value from your product. It’s well-known in the product world that personalization is key to building experiences that delight your users. So, what better topic to cover than exploring several personalization examples in-depth? Customer onboarding.

Product Research 98

Product Research Data Visualization Analytic Tools Research Software 98

Userpilot

FEBRUARY 20, 2023

User onboarding is essential to offer a great first-time user experience (FTUE), lead customers to success, improve product adoption , and boost customer lifetime value ( LTV ). Blending onboarding elements like empty states and chatbots with the UI. Letting users choose a path that fits their use case, like Notion.

User Testing 95

User Testing Customer Experience Feedback Software Customer Feedback 95

Userpilot

JULY 6, 2022

How to switch to a progressive onboarding process: Use an empty state to provide users with the resources they need to take the right action. Use tooltips to announce new features and product enhancements to increase user retention and offer repeated value. Is it a better way to onboard new users? This can confuse the user.

UX 105

UX Customer Experience User Testing Data Visualization 105

Userpilot

JUNE 22, 2022

In this article, we’ll show you why designing engaging first-time experiences is important, how to apply this to your product’s empty state and some of the best examples out there, to inspire you. TL; DR. A blank slate UI is the term used to describe the default state of an app or website that has no data.

Analytic Tools 59

Analytic Tools Data Visualization Customer Experience User Testing 59

Userpilot

MARCH 31, 2023

My guess is probably not long enough to get value from the product, meaning you didn’t adopt it as a tool. TL;DR A bad user onboarding experience is one that doesn’t let the customer achieve value from your product. Use empty screens to showcase your product, and offer training materials. Book a demo to learn more!

Customer Experience 87

Customer Experience User Testing Customer Feedback Data Visualization 87

Userpilot

SEPTEMBER 16, 2022

Fixing empty states with in-app messaging and pre-made templates, like Userpilot. Showing the value of your product by using your product (like Loom and Demio). But, not everyone can identify good customer experience when they see it. Hence we’re here to show you 15 of the best examples we could find. Drives customer loyalty.

Feedback Software 97

Feedback Software Customer Experience User Testing Customer Feedback 97

Userpilot

NOVEMBER 16, 2022

This short guide will show you user onboarding strategies that cut to the chase, reduce time to value and lead to retention. Designated empty states. Use interactive walkthroughs to close the value gap. Looking to build a customer onboarding strategy from scratch or plan on reworking an existing framework?

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Customer Feedback 97

Userpilot

SEPTEMBER 5, 2021

Increasing free trial to paid conversion rate strategies: personalize empty states with relevant content, identify your buyer persona using welcome screens, personalize the users onboarding path using checklists , and bring users back inside the app with email marketing automation. You might be wondering, how to compete.

Feedback Software 97

Feedback Software Analytic Tools Research Software Software Review 97

Userpilot

OCTOBER 4, 2022

Customer activation describes the phase (typically in an onboarding process ) where your users begin to experience value from your product. Finally, the impact on customer relationships and loyalty : helping existing customers experience value more frequently will help drive more revenue over the customer lifecycle.

User Testing 93

User Testing Customer Experience Customer Feedback Data Visualization 93

Userpilot

JANUARY 17, 2023

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think.

Feedback Software 97

Feedback Software Research Software Onboarding KPIs Customer Experience 97

Userpilot

NOVEMBER 23, 2021

Did you know that reducing Time To Value for SaaS products can drive product adoption ? You might have a product that offers incredible value to your customers. But you’ll still struggle to drive adoption if you don’t optimize your Time To Value (TTV).

Customer Experience 97

Customer Experience Analytic Tools Feedback Software Onboarding KPIs 97

Userpilot

SEPTEMBER 28, 2022

Users abandon apps after their first time using them due to poor user experience. The last thing they need is to spend extra time learning how your product works. Shouldn’t useful features be enough to propel your product to success? Unfortunately, nobody will use features that don’t provide excellent product experiences.

User Testing 96

User Testing Customer Experience Customer Feedback Product Research 96

Userpilot

SEPTEMBER 20, 2021

The key is helping users realize the ongoing value of a product as quickly as possible. A product-led growth strategy is important for SaaS because it lets you get more out of every new user and increase your customer lifetime value. It’s called product-led growth.

Analytic Tools 95

Analytic Tools Research Software Feedback Software Onboarding KPIs 95

Userpilot

FEBRUARY 7, 2022

Here at Userpilot, we talk a lot about how to design your UI effectively , but sometimes I think that bad UX examples are even more instructive. To take your understanding to the next level, you can study the UX mistakes made by other SaaS companies , not just your own. So, here’s a collection of bad UX examples from SaaS tools.

Analytic Tools 97

Analytic Tools Research Software Feedback Software UX 97

Userpilot

APRIL 7, 2022

There are three things to think about that help get your welcome message across: not leaving any of the empty states ’empty’ (i.e. customize with personal details), using modals where appropriate, and choosing to ‘show’ value by slotting them into the customer journey rather than just telling.

Customer Experience 98

Customer Experience Data Visualization User Testing Product Research 98

Userpilot

JANUARY 26, 2023

Show helpful empty states by filling them with product guidance or dummy data. During this time, you should show users how to use the most important features of your product and emphasize the benefits of using it regularly. It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

MAY 30, 2022

– empty states UI feedback. Keep them staring at an empty screen and they’ll think something is wrong, reload the page and at some point abandon the page. And you can do that using feedback that engages and explains how your product works. Mural, Airtable, Slack, Miro, and more, all use different types.

Feedback Software 75

Feedback Software User Testing Customer Feedback Data Visualization 75

Userpilot

APRIL 23, 2023

In-app onboarding is necessary to let users experience value. Keeping the sign-up process simple helps users start engaging with the product in less time. Contextual onboarding offers guidance at the time when users need it. Use the empty state screens for product guidance or to set them off on the way to activation.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization User Testing 96

Userpilot

OCTOBER 15, 2021

To improve the free trial conversion rate to paid there are several tactics to try: Replace empty states with personalized content to help users get value from your product faster. Looking for SaaS conversion rate benchmarks? Finding a good conversion rate to compare your performance to can be tricky.

Feedback Software 105

Feedback Software Customer Experience Customer Feedback Data Visualization 105

Userpilot

DECEMBER 10, 2023

SLG is better for communicating the product value at the enterprise level and building the business case. Users get a chance to experience product value and you use the data on their interactions with the product to qualify them. PLG is based on the ‘show, don’t tell’ mantra: experiencing value is better than being told about it.

Analytic Tools 104

Analytic Tools Feedback Software Customer Experience Data Visualization 104

Userpilot

JULY 4, 2022

Not personalizing empty screens – guide users on how to get started and don’t leave them staring at a white screen. Not helping users with feature discovery – guide users to get more value from relevant features. User experience is one of the factors contributing to the success of a SaaS product. Avoiding UX debt.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

MAY 23, 2022

The more your users stick to the happy path UX, the more they’ll see the value in your product and want to stay around. Avoid blank empty states and use driven actions to guide users through your product/features. Your retention rates will potentially increase, and so will customer satisfaction. Best of all?

Feedback Software 104

Feedback Software Analytic Tools UX User Testing 104

Userpilot

JANUARY 11, 2022

If you make new features open in a new tab every time, you’ll disrupt your onboarding automation and disorientate your customer. Fill empty states with dummy data or demo content. From a SaaS point of view, a poor user experience can sometimes mean the loss of a paying customer , or perhaps hundreds of them.

Analytic Tools 105

Analytic Tools Research Software UX Customer Experience 105

Userpilot

APRIL 26, 2023

Onboarding UX is important as it can help increase user activation , user retention , and increase customer lifetime value. Onboarding UX is important as it can help increase user activation , user retention , and increase customer lifetime value. You can show the right thing to the users at the right time, eliminating confusion.

Customer Experience 97

Customer Experience Feedback Software Analytic Tools User Testing 97