Blog - Product Management Today

Creating Governance Around Your In-Product User Guide Experiences, Part II: Secrets to Perfecting Process and the In-Product User Guide Experience

Gainsight

AUGUST 15, 2021

And if you want your users to realize the value of your company’s partnership, it takes a process framework that they can dive into with confidence. In this part two of our three P’s series on creating governance around your in-product user guide experiences, we lay out the processes you need to drive unbeatable in-product engagements.

Customer Experience

Customer Experience Onboarding KPIs Government Customer Feedback

Creating Governance Around Your In-Product User Guide Experiences, Part III: How to Use Your Product to Master Your In-Product User Guide Experience

Gainsight

AUGUST 16, 2021

In this final part of a three-part series on creating governance around your in-product user guide experiences, we dig into the final secret: product. Here’s how to use your in-product tool to lift the burden off your team, scale your in-product guide program, toss aside roadblocks, and enhance your users’ experience.

Customer Experience

Customer Experience Government Data Visualization Analytic Tools

Creating Governance Around Your In-Product User Guide Experiences, Part I: How To Rally Your People for a Stellar In-Product User Guide Experience

Gainsight

AUGUST 14, 2021

It’s a way to engage customers with less effort from your team through email, user groups, online communities, and a game-changing new ROI driver: in-product engagements. Unfortunately, if you’re a product manager or leader, these valuable in-product guides and experiences are probably stirring up extra questions: Who should own them?

Customer Experience

Customer Experience Government Data Visualization Customer Feedback

Webinars

The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Communication

Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success

Understanding User Needs and Satisfying Them

Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

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Part II: Creating Governance Around Your In-Product User Guide Experiences

Gainsight

JULY 22, 2021

And if you want your users to realize the value of your company’s partnership, it takes a process framework that they can dive into with confidence. In this part two of our three P’s series on creating governance around your in-product user guide experiences, we lay out the processes you need to drive unbeatable in-product engagements.

Customer Experience

Customer Experience Onboarding KPIs Government Customer Feedback

Analytics Best Practices: 5 Key Dashboard Design Principles

In this blog, we explore 5 key principles that exist to ensure you create a relevant dashboard that guides and simplifies the user experience, makes it as easy as possible to interpret what is presented no matter its complexity, and increases the adoption of BI.

Data Visualization

20 Product Manager Blogs Worth Following in 2022

Userpilot

JULY 13, 2022

Do you follow any product manager blogs? In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience. Product manager blogs offer practical advice and help you expand your product management knowledge. Our favorite product management blogs.

Blog

Blog Analytic Tools Research Software Feedback Software

8 Blogs That Will Kick-Start Your Creativity as a Product Designer

UX Studio

NOVEMBER 3, 2023

Here, you will discover a curated list of blogs that offer expert insights, tools, and resources that will enable you to break through creative barriers. We have compiled a shortlist of 8 blogs that will serve as a baseline to help kick-start your creativity as a product designer in 2024. Why do you like what you like?

Blog

Blog Research Software UX User Testing

How to Build a Conversion Path: Step-by-Step Process

Userpilot

APRIL 21, 2024

Our guide explains how to create effective conversion paths. TL;DR A conversion path is a step-by-step process that guides prospects. This improves customer experience and increases conversion rates. Next, create user personas. A high-converting landing page is tailored for a specific user persona. boarding).

Research Software

Research Software Feedback Software User Testing Reporting Tools

Top 15 Blogs for Product Managers

The Product Coalition

JULY 21, 2020

Blogs are another great medium for getting bite-sized chunks of information, and upping your product management skills. If you’re enjoying Product School’s blog, we’ve actually created the ultimate guide to help you find your way around. What we love about this blog is that it caters to design professionals at all levels.

Blog

Blog Data Visualization Product Management Product Manager

Product Led Success: The Professional’s Handbook – An Introduction Blog

Gainsight

NOVEMBER 10, 2021

Read on for an introductory taste of product-led success and a preview of our in-depth guide, “Product-Led Success: The Professional’s Handbook.”. Within a product-led growth strategy, you use your product as the fundamental tool to acquire new customers, retain users, and grow. See the product from the user’s perspective. .

Feedback Software

Feedback Software Blog Product Research Reporting Tools

How to Create a Resource Center For Your SaaS Product: Steps and Best Practices

Userpilot

APRIL 3, 2024

TL;DR A resource center provides tailored content to aid users in problem-solving your product. Essential elements of most resource centers include user documentation , video tutorials , FAQs, a search function, a feedback widget , product updates , and AI tools. Publish your resource library and promote it to users using a tooltip.

Feedback Software

Feedback Software Analytic Tools Research Software Data Visualization

Guide to Knowledge Base Creation For SaaS: Steps, Best Practices, and Tools

Userpilot

APRIL 10, 2024

The five steps to knowledge base creation include: Identify areas where users need help. Personalize the knowledge base content based on user segment. A customer might use a knowledge base to learn more about navigating a user interface, look into technical specifications, or get help with a specific feature.

Feedback Software

Feedback Software Analytic Tools Research Software Data Visualization

15 UX Design Books to Help Create User-Centric Products

Userpilot

JANUARY 16, 2024

Metts & Andy Welfle Userpilot can help you deliver better product experiences at every stage of the user journey. Based on Joel Marsh's popular UX Crash Course blog, covers the fundamentals of UX design in 100 concise, easy-to-digest chapters. Understanding user behavior and how to design for optimal user experience.

User Testing

User Testing Books Customer Feedback Customer Experience

The Ultimate List of Product Management Resources: Books, Blogs, and More

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Blogs for Product Managers. A Brief Guide to Learning Faster (and Better) —Scott H. Blogs for Product Managers. Young [Free].

Books

Books Blog Feedback Software User Testing

How to Create Interactive Guides for Your SaaS: Best Practices and Examples

Userpilot

NOVEMBER 25, 2022

Interactive guides are no longer nice to have. This article will cover the best practices and steps needed to implement interactive guides that engage customers. Two examples of the most popular interactive guides are interactive walkthroughs (which are very different from product tours) and in-app tooltips.

Research Software

Research Software Feedback Software User Testing Data Visualization

What Is Secondary Navigation? [+ Examples]

Userpilot

MARCH 27, 2024

TL;DR Secondary navigation refers to UI elements that guide users to additional information that may not be of primary importance but is still necessary for a comprehensive user experience. Primary navigation gives users immediate access to the main sections of a website or application. NYT’s page navigation.

Feedback Software

Feedback Software Research Software Data Visualization Product Research

Improving Image Generation AI to Inspire Creativity

UX Studio

APRIL 19, 2024

We still have to ask: are creative experts like designers and photographers ready to let go of experimenting in their creative work? To make image and video generation tools more reliable and to increase creatives’ trust in them, we should take a critical look at the current user experience with these tools.

Generative AI

Generative AI Research Software Feedback Software Customer Experience

9 Contextual Onboarding Examples to Learn From

Userpilot

MARCH 23, 2023

Contextual onboarding is the best way to keep users engaged with your product. In this article, we’ll cover what contextual onboarding is, why it’s important for SaaS businesses, and how successful companies have implemented it by leveraging user onboarding software.

User Testing

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How Interactive Self-Serve Guides Help You Elevate Customer Experience

Userpilot

NOVEMBER 28, 2022

Interactive self-serve guides are getting popular for a good reason: customer service takes a lot of effort and careful planning, so any simplified way is welcome. So, having an interactive guide in your arsenal is a no-brainer because it helps to drive better user satisfaction while keeping costs low.

Feedback Software

Feedback Software Customer Experience Analytic Tools Embedded Analytics

From Ideas to Impact: The Role of AI in Modern Content Creation

The Product Coalition

DECEMBER 11, 2023

Elevated user experience: AI streamlines operations and boosts efficiency in content creation, significantly elevating the user experience. The ability to produce personalized content fosters enhanced customer interactions, contributing to a more satisfying and engaging user experience.

Data Visualization

Data Visualization Artificial Inteligence Analytic Tools Research Software

5 Funnel Analysis Examples For SaaS Companies (+ Process & Tools)

Userpilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Create data-driven product roadmaps.

Data Visualization

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How to Increase Retention Rate in SaaS: 12 Effective Customer Retention Strategies

Userpilot

DECEMBER 19, 2022

One way to increase customer retention is by personalizing the user journey. Use interactive walkthroughs and onboarding checklists to drive early product engagement , boost user activation , and shorten the time to value. Identify customer pain points and work on resolving them to improve customer experience.

Feedback Software

Feedback Software Customer Experience Customer Feedback Product Research

Product Funnel: What Is It and How to Create One?

Userpilot

MARCH 6, 2024

It also helps organizations improve conversion rates and create a positive customer experience leading to higher satisfaction and loyalty. This helps create user personas. To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation.

Analytic Tools

Analytic Tools Data Visualization Research Software Onboarding KPIs

Microcopy UX: Tips and Examples for Great UX Writing

Userpilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? That’s what our guide to microcopy in UX design covers, so if you’re after the answer, you’re in the right place! Microcopy localization is an opportunity to make the user experience more inclusive.

Analytic Tools

Analytic Tools Feedback Software UX Data Visualization

Customer Success Blog Posts and Webinars You Can’t Live Without

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. This blog post covers the six metrics every Customer Success professional needs to know.

Webinar

Webinar Blog Customer Experience Customer Feedback

How to Tackle Prompting Challenges with AI Writing Tools

UX Studio

APRIL 5, 2024

We will share our experience with AI writing tools that help users generate high-quality content by creating complex prompts in the background. However, the success of harnessing the full potential of generative AI depends on the user’s ability to craft effective prompts.

Research Software

Research Software Feedback Software Data Visualization Generative AI

Optimizing Onboarding Flows for Digital Healthcare Apps

The Product Coalition

JUNE 11, 2023

A Guide for Product Managers Photo by Duncan Meyer on Unsplash When it comes to digital healthcare apps, creating an effective onboarding flow is crucial. It can determine whether a user feels comfortable navigating the app, understands its purpose, and ultimately continues using it.

Healthcare

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The secret to Duolingo’s growth

Lenny Rachitsky

APRIL 2, 2024

“How Duolingo reignited user growth,” by Jorge Mazal , is my #1 most popular post of all time. In the past five years, Sean’s team has grown Duolingo’s daily active users from 5 million to nearly 30 million today (over 6x!) . You get 20k new users per day just from word of mouth.

Analytic Tools

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Navigating the AI revolution in design

UX Planet

APRIL 17, 2024

Tools such as ChatGPT, Gallie, and others enrich the design process, enabling us to craft more meaningful and personalised designs and user experiences. It involves data literacy, understanding AI’s capabilities and limitations, and the ability to steer AI towards achieving outcomes that address real user problems.

Artificial Inteligence

Artificial Inteligence ChatGPT Data Visualization Customer Experience

Pendo Onboarding: An In-Depth Review + Better Alternative

Userpilot

MAY 3, 2023

We also check out Pendo’s pricing plans and what its users think about it. TL;DR Pendo onboarding is a set of features you can use to help your users experience product value and become competent users. You start designing Pendo onboarding experiences by setting business and user goals. What is it?

Onboarding KPIs

Onboarding KPIs Software Review Analytic Tools Data Visualization

How to Create Effective Step-By-Step Guides For Your SaaS Product

Userpilot

NOVEMBER 24, 2022

Step-by-step guides are the base of your documentation and a must-have if you want to enable product growth. This article will cover the key elements of a good product guide and the tools that can help you implement them. This article will cover the key elements of a good product guide and the tools that can help you implement them.

Feedback Software

Feedback Software Research Software User Testing Customer Feedback

Pendo vs Amplitude: Which is the Better Product Analytics Tool?

Userpilot

FEBRUARY 20, 2023

TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Both Pendo and Amplitude offer advanced segmentation features that allow you to group users.

Data Visualization

Data Visualization Analytic Tools Feedback Software Reporting Tools

14 User Behavior Trends For SaaS in 2024

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends.

Analytic Tools

Analytic Tools Data Visualization User Testing Reporting Tools

How to Scale Customer Success in SaaS: 10 Effective Tips

Userpilot

NOVEMBER 5, 2023

Use onboarding surveys to personalize user onboarding and increase the user’s chances of success. Create onboarding checklists for each customer segment to guide them through your product and help them achieve immediate success. Couple your checklists with interactive walkthroughs to help your users learn by doing.

Analytic Tools

Analytic Tools Feedback Software Customer Experience User Testing

Can a Technical Support Agent Become a Product Manager?

The Product Coalition

APRIL 8, 2024

An article on Product School’s blog claims it may be slightly less than that, but it’s still a significant increase for many technical roles, especially support roles. Instead of solving problems one customer at a time, you’ll solve bigger problems that impact an entire user base. Why is product management an attractive career?

Product Management

Product Management Product Manager Customer Experience User Friction

Is Pendo Feedback Worth The Money? [+Better Alternatives]

Userpilot

MAY 18, 2022

Pendo is a platform that helps enterprises improve user onboarding and get in-app analytics and customer feedback. You can’t measure user satisfaction with Pendo Feedback. The Pendo Feedback module isn’t available for free users. The Pendo Feedback module isn’t available for free users. segment your customer base and.

Feedback Software

Feedback Software User Testing Customer Feedback Analytic Tools

Onboarding Call vs Automated In-app Onboarding: When to Use Each?

Userpilot

OCTOBER 31, 2023

Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both. The onboarding experience encompasses the whole first stage of the customer journey.

Feedback Software

Feedback Software Customer Experience User Testing Customer Feedback

How to Track User Sentiment in SaaS: Steps and Tools

Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment.

Data Visualization

Data Visualization Feedback Software Analytic Tools Reporting Tools

Introduction to Interview Techniques in Qualitative Research

UX Planet

DECEMBER 19, 2023

Interviews provide researchers with the opportunity to delve deep into the thoughts, experiences, and perspectives of individuals, uncovering nuances that quantitative methods may miss. With Qanda, designers can quickly and easily analyze user behaviour, preferences, and pain points to develop data-driven design solutions.

Product Research

Product Research Research Software User Testing Data Visualization

What Is Pendo and Is It Worth Using?

Userpilot

JULY 31, 2023

It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Pendo Guides are in-app experiences that you can use to onboard your users and keep them up to date with releases.

Data Visualization

Data Visualization Analytic Tools Feedback Software Reporting Tools

12 Best Customer Experience Videos to Learn From

Userpilot

JULY 11, 2023

The internet is flooded with customer experience videos you can watch and, maybe, learn something new or useful for your job. We’ll also share and summarize 12 videos so you can get into user onboarding, customer service, and retention—right now. Ramli John’s best practices on user onboarding. moment” varies from user to user.

Customer Experience

Customer Experience Customer Feedback Feedback Software User Testing

Best AI Research Tools: Insights & Recommendations

UX Studio

MARCH 1, 2024

Our blog post guides you through the maze of AI research tools. This blog post is not about AI tools in general but specifically about UX research tools. Although some speculate they will eventually replace human work, mirroring human cognition, our experience shows that this isn’t happening yet. ?

Data Visualization

Data Visualization Research Software Product Research Analytic Tools

Customer Lifecycle Management in SaaS: How to Increase Engagement at Each Stage

Userpilot

DECEMBER 3, 2022

In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Use live demos to showcase your product and free trials and freemium models to attract potential users at the acquisition stage. Customer Experience Lifecycle Map.

Feedback Software

Feedback Software Analytic Tools Data Visualization Customer Feedback

11 Product Experience Examples to Ensure Product and Business Success

Userpilot

JANUARY 29, 2023

What do good product experience examples have in common? In the era of unprecedented customer power, good customer experience is the key to successful product growth. This article considers what product experience is. It also examines some good customer experience examples and how you can design one.

Analytic Tools

Analytic Tools Feedback Software Customer Experience Data Visualization

Creating Governance Around Your In-Product User Guide Experiences, Part II: Secrets to Perfecting Process and the In-Product User Guide Experience

Creating Governance Around Your In-Product User Guide Experiences, Part III: How to Use Your Product to Master Your In-Product User Guide Experience

Webinars

Trending Sources

Creating Governance Around Your In-Product User Guide Experiences, Part I: How To Rally Your People for a Stellar In-Product User Guide Experience

Webinars

Part II: Creating Governance Around Your In-Product User Guide Experiences

Analytics Best Practices: 5 Key Dashboard Design Principles

20 Product Manager Blogs Worth Following in 2022

8 Blogs That Will Kick-Start Your Creativity as a Product Designer

How to Build a Conversion Path: Step-by-Step Process

Top 15 Blogs for Product Managers

Product Led Success: The Professional’s Handbook – An Introduction Blog

How to Create a Resource Center For Your SaaS Product: Steps and Best Practices

Guide to Knowledge Base Creation For SaaS: Steps, Best Practices, and Tools

15 UX Design Books to Help Create User-Centric Products

The Ultimate List of Product Management Resources: Books, Blogs, and More

How to Create Interactive Guides for Your SaaS: Best Practices and Examples

What Is Secondary Navigation? [+ Examples]

Improving Image Generation AI to Inspire Creativity

9 Contextual Onboarding Examples to Learn From

How Interactive Self-Serve Guides Help You Elevate Customer Experience

From Ideas to Impact: The Role of AI in Modern Content Creation

5 Funnel Analysis Examples For SaaS Companies (+ Process & Tools)

How to Increase Retention Rate in SaaS: 12 Effective Customer Retention Strategies

Product Funnel: What Is It and How to Create One?

Microcopy UX: Tips and Examples for Great UX Writing

Customer Success Blog Posts and Webinars You Can’t Live Without

How to Tackle Prompting Challenges with AI Writing Tools

Optimizing Onboarding Flows for Digital Healthcare Apps

The secret to Duolingo’s growth

Navigating the AI revolution in design

Pendo Onboarding: An In-Depth Review + Better Alternative

How to Create Effective Step-By-Step Guides For Your SaaS Product

Pendo vs Amplitude: Which is the Better Product Analytics Tool?

14 User Behavior Trends For SaaS in 2024

How to Scale Customer Success in SaaS: 10 Effective Tips

Can a Technical Support Agent Become a Product Manager?

Is Pendo Feedback Worth The Money? [+Better Alternatives]

Onboarding Call vs Automated In-app Onboarding: When to Use Each?

How to Track User Sentiment in SaaS: Steps and Tools

Introduction to Interview Techniques in Qualitative Research

What Is Pendo and Is It Worth Using?

12 Best Customer Experience Videos to Learn From

Best AI Research Tools: Insights & Recommendations

Customer Lifecycle Management in SaaS: How to Increase Engagement at Each Stage

11 Product Experience Examples to Ensure Product and Business Success

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