Userpilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Assess the Customer Effort Score (CES) to evaluate how much effort your customers put in and identify where you can improve. Measure product-market fit to understand if you’ve met your customer expectations.

Customer Satisfaction 98

Customer Satisfaction User Testing Data Visualization Customer Experience 98

Userpilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? You should use it to meet and exceed customer expectations to increase customer satisfaction and retention and boost revenue growth. Optimizing the CX strategy after testing variations on subsets of the audience with A/B testing.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Product Research 89

UX Studio

MARCH 1, 2024

Our blog post guides you through the maze of AI research tools. Overall, our expectation of AI is clear: to tackle the tedious and monotonous aspects of our work. But the question arises: How useful are the currently available tools, and what challenges do they generate?

Data Visualization 97

Data Visualization Research Software Product Research Analytic Tools 97

Userpilot

DECEMBER 31, 2022

Are you confused about how to measure and optimize product conversion to boost product growth for your SaaS? With Userpilot , you can optimize the production conversion rate by using Customer Journey Analytics , sending CSAT Surveys , implementing Usability Testing Methods , using NPS Surveys , and running A/B Tests.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

Userpilot

JUNE 20, 2023

Cultivating user trust is critical to the success of any long-term product strategy. It is a feeling – like when you first set eyes on your date and feel relaxed and at home. So, how can you build trust with UX design ? To learn how Userpilot’s features can help you foster trust in your design, book a demo today!

User Testing 97

User Testing Customer Feedback Customer Experience UX 97

Userpilot

OCTOBER 31, 2023

Wondering how to increase free trial conversion for your software product? Some SaaS companies also offer paid trials , asking users to pay a small fee to test the product. How to choose the right free trial model for your SaaS? How do you calculate free trial conversion rates? Trials can be tricky.

Feedback Software 93

Feedback Software Research Software User Testing Onboarding KPIs 93

Intercom, Inc.

DECEMBER 21, 2020

Alongside posts on the thinking behind our latest products and features, we also published essays and podcasts about the challenges posed by the pandemic , how we made the transition to remote work , how we thought about diversity and allyship , and more. A must-read for marketers dealing with change or crisis.

Customer Communications 232

Customer Communications Customer Experience Technical Review Healthcare 232

Userpilot

JANUARY 3, 2023

They are both potential customers in different buyer journey stages, and knowing how to identify and classify them can help deliver the right message to each. How to calculate MQL to SQL conversion rate? Determine how often leads are being converted. Set the right expectations to avoid the customer gap.

User Testing 98

User Testing Feedback Software Research Software Customer Experience 98

Userpilot

FEBRUARY 28, 2023

In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value. Adoption is essential because it drives customer success and increases engagement.

Analytic Tools 95

Analytic Tools Feedback Software User Testing Data Visualization 95

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. This article shows you how. Increase customer acquisition efforts with paid campaigns SEO is more of a slow and steady customer acquisition strategy.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Split

JUNE 9, 2022

In our last blog about controversies , we talked about having clear goals. Experimentation and A/B testing are great tools when you have a well-understood goal. Team members may have disagreements, but A/B test results for each idea will put everyone on the same page. Publicly Set Goals. Iterations will lead to success.

Customer Experience 64

Customer Experience Data Visualization Analytic Tools User Testing 64

Userpilot

AUGUST 16, 2022

Marketing experiments give you an insight into how well marketing strategies will perform before implementing them. But how should you run them? In this article, we’ll start by exploring how to conduct a marketing experiment and give you different experiment ideas to try in your SaaS business. So let’s jump right in.

Research Software 98

Research Software Feedback Software Analytic Tools Customer Experience 98

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. How do we feel about being called ‘women in tech’?

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Userpilot

MARCH 2, 2022

Wondering how you can leverage SaaS OKRs to drive success in your business? Much of product success depends on your marketing team but business decision-making and progress evaluation are crucial to keeping your company focused on the right path towards sustainable growth. customer expectations) or quantitative (e.g.,

Feedback Software 105

Feedback Software Onboarding KPIs Reporting Tools Product Research 105

Userpilot

AUGUST 19, 2022

For any SaaS owner or product manager , organizing a successful software rollout can be a stressful, exhilarating experience. In this article, we’re going to unpack the mysteries of what it takes to put together a truly successful software rollout plan. Next, set proper objectives and key results (OKRs) to measure success.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

MAY 17, 2023

And most importantly, how do you create product experiences that delight your users? User experience (UX) refers to how easy it is for users to accomplish their goals inside the product. Collecting feedback is essential to improve product experience because it helps you understand customer needs and user expectations.

Customer Experience 96

Customer Experience User Testing Analytic Tools Feedback Software 96

Userpilot

DECEMBER 11, 2022

Wondering how you can use conversion analysis to optimize your user funnels and increase conversions? You will also know how to conduct a conversion analysis in 8 steps, and 3 of the best tools that can improve conversions and boost your product growth. Running A/B tests to evaluate and optimize the conversion rate.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

Userpilot

AUGUST 2, 2023

But how do they know it’s actually worth it when they don’t engage long enough to find out? A successful strategy helps improve conversions , drive retention and loyalty, and increase the customer lifetime value. Choose metrics to track the success of the engagement strategy. Where do they work?

Feedback Software 92

Feedback Software User Testing Customer Experience User Friction 92

Userpilot

APRIL 28, 2023

We’re going to unpack what adoption is, why it matters, how to measure it, the strategies you can use to improve it and share the right tool for the job. A product adoption framework is a set of tools, tactics, rules, metrics, and more – all aimed at helping improve your adoption rate. Ready to get started?

Analytic Tools 94

Analytic Tools Feedback Software Framework Onboarding KPIs 94

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. How to identify opportunities to improve your UX design. User experience is important because good UX gives you a competitive advantage, leads to more positive interactions , and increases your conversion rate. Test different UI elements with smaller segments of users.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

AUGUST 6, 2023

Customers nowadays expect omnichannel customer experience when they deal with a business. In this guide, we’re going to go over why the omnichannel customer experience is important and how you can build a consistent brand experience across multiple channels to keep customer satisfaction levels as high as possible! Increases LTV.

Customer Experience 89

Customer Experience User Testing Customer Feedback Feedback Software 89

Userpilot

FEBRUARY 7, 2023

In this article, we’re going to dive deep into the types of in-app messaging, five best practices, and four real-world examples from successful SaaS brands. With the right use of in-app messaging, brands are able to create a positive customer experience within their product, boost customer success, and increase conversion rates.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

JULY 24, 2023

We provide a product launch checklist to ensure you launch successfully and consider examples of successful SaaS product launches. A typical launch plan includes everything from the ideation phase to the conceptualization and testing of your ideas. Measure the success of your launch by tracking relevant product metrics.

Product launches 95

Product launches User Testing Product Research ChatGPT 95

Userpilot

MAY 17, 2022

Looking for product announcement examples to help inspire your next successful launch? How do you create one? To write a good product launch announcement, there are several things you must do: First, identify your target audience and how your product launch will be of any benefit to them. How to write a product announcement?

Research Software 98

Research Software Onboarding KPIs Product Research User Testing 98

Userpilot

JUNE 12, 2023

If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! TL;DR User onboarding is the process of educating customers about how to experience value from your product as quickly as possible.

Analytic Tools 90

Analytic Tools Feedback Software Onboarding KPIs User Testing 90

Userpilot

NOVEMBER 2, 2022

How does adding value to products contribute to faster product growth? In this article, we cover: How to define product value and a value-added product. How to measure product value. TLDR; Product value describes how much your product helps customers achieve a goal or fix an issue. Let’s get started.

Feedback Software 97

Feedback Software Research Software User Testing Product Research 97

Userpilot

APRIL 29, 2022

Wondering what the value gap is and how it affects your SaaS product? The value gap can be one of the main reasons why new users stopped using your product after testing it. You can then offer maximum value to your customers and drive success for your company. Let’s dive deep. What is the value gap in SaaS?

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Customer Feedback 98

Userpilot

AUGUST 10, 2023

And, how to optimize it to provide an excellent user experience and reduce the time to value? Its goal is to show them how to use the product effectively to solve their problems. Set realistic expectations and avoid creating a value gap to ensure a positive experience. What are some user onboarding best practices?

Onboarding KPIs 88

Onboarding KPIs Customer Experience User Testing User Friction 88

Userpilot

MAY 19, 2022

Have you ever wondered what makes a successful product and how a product manager can build one? If yes, you’re in the right place as we’re just about to explore the 12 must-have characteristics of successful digital products. To be successful, your SaaS product needs to provide the right mix of features.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

Userpilot

MARCH 17, 2022

End-user training is all about educating customers on what software offers and how they can maximize their usage. Also, test different methods to see which works best for your target audience. You might be wondering how to go about delivering i n-app training for your SaaS. Measure your success. Let’s get started!

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

ProductPlan

AUGUST 7, 2020

When I started my career as an engineer, I didn’t set my sights on becoming a product manager. Working in startups and big technology companies, I’ve encountered one question more than most: “How do I make the switch from engineering to product management?”. What differences lie in the company expectations? Watch them below.

Engineering 111

Engineering Leadership Customer Experience Feedback Software 111

Userpilot

MAY 19, 2022

Usability refers to how easy it is for users to interact with your product’s UI and complete a specific action. User testing allows you to gather feedback and check how efficient the product is while measuring customer satisfaction. Get a Userpilot demo and see how you can enhance your user experience.

Customer Experience 90

Customer Experience User Experience User Testing Customer Feedback 90

Userpilot

SEPTEMBER 11, 2023

A soft launch releases the product to a limited audience, a minimal launch releases only a limited feature set, and a full launch releases the full product to everyone. The pre-launch phase establishes the groundwork for a successful launch. It involves market research, goal setting, and the development of your go-to-market strategy.

Product launches 105

Product launches Product Research Data Visualization Research Software 105

Userpilot

APRIL 26, 2022

Want to accelerate your SaaS product but don’t know how to drive adoption? Adoption increases customer retention, reduces churn , and increases monthly recurring revenue. A/B testing various versions of in-app experiences let you assess their effectiveness in driving adoption. What is product adoption in SaaS?

Analytic Tools 98

Analytic Tools Research Software Onboarding KPIs Data Visualization 98

Userpilot

AUGUST 21, 2021

This leads to an increased customer retention rate. When you increase feature engagement for your SaaS, you automatically increase user engagement and feature adoption for the app in general. They are practical, step-by-step guides that help users learn how to use a feature. How to measure feature engagement in SaaS?

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Userpilot

JUNE 28, 2023

TL;DR The Room increased user activation by 75% using driven action UI patterns. Kontentino increased user activation by 10% with an interactive walkthrough + onboarding checklist. Split-test your upsell pop-ups to maximize expansion revenue. Osano reduced delinquent churn with progressive billing popups. Get a demo now!

Onboarding KPIs 89

Onboarding KPIs Feedback Software User Testing Analytic Tools 89

Userpilot

FEBRUARY 4, 2023

When it comes to customer retention , figuring out how to wow a customer is crucial. After all, how can you expect to keep existing customers if you’re not able to meet (or exceed) customer expectations? WOW experiences occur when the customer experience exceeds user expectations.

User Testing 93

User Testing Customer Experience Customer Feedback Feedback Software 93