Userpilot

JANUARY 8, 2024

Well designed, the dashboard will show you parts of your tool and flows most relevant to specific user segments and areas that may need improvement. Understand key features adoption : Data from the dashboard tells you if specific user segments are actively engaging with product features relevant to their use case.

Data Visualization 101

Data Visualization Onboarding KPIs Dashboard Analytic Tools 101

Userpilot

NOVEMBER 22, 2023

Looking for more information on conversion rate optimization best practices for improving customer retention ? TL;DR Conversion rate optimization is the implementation of strategies for users to complete desired actions. Use onboarding data to find active customers’ core features and add them to free trials.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization User Testing 104

Userpilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. Testimonials and videos improve conversion rates. And most importantly, improve conversion rates. Here’s an example of our MOFU blog post about improving user activation. Userpilot blog post.

Research Software 92

Research Software Feedback Software User Testing Reporting Tools 92

Userpilot

MARCH 14, 2024

In the article, we show product managers how to understand how users navigate before getting activated in a SaaS product, how to product analytics to choose the best path to activation, and share 8 tried-and-tested activation strategies. Next, list the key events in the user journey leading up to user activation.

Data Visualization 101

Data Visualization Customer Experience Customer Feedback User Testing 101

Userpilot

MARCH 17, 2024

The web analytics dashboard showcases important metrics such as website traffic sources, sessions, bounce rates, devices, unique pageviews, new visitors, and returning visitors. Web analytics enables you to understand your website’s visitors and use the insights to improve customer experience. Social media analytics dashboard 5.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Dashboard 94

Userpilot

OCTOBER 3, 2023

TL;DR The 5 stages of the customer journey maps are Awareness, Activation , Adoption , Retention , and Referral. Click-through rate to gauge the effectiveness of various communication channels. SEO ranking to monitor and improve product visibility on search engine results. Book a demo today to see it in action!

Onboarding KPIs 104

Onboarding KPIs Customer Experience User Testing Customer Feedback 104

Userpilot

FEBRUARY 21, 2023

Adoption is indispensable for SaaS companies, as it effectively brings more MRR, increases free-to-paid conversions , lowers churn rates, boosts customer lifetime value (CLV), and expands word of mouth. There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Data Visualization 90

Userpilot

AUGUST 14, 2023

The Pirate Metrics Framework is a great growth marketing framework – covering the 5 stages of acquisition , activation , retention , referral, and revenue. Boost user activation by using onboarding checklists to help users complete core tasks. Activation: Users realize the value of your product ( Aha!

Onboarding KPIs 96

Onboarding KPIs Strategy Marketing User Testing 96

Userpilot

MARCH 27, 2023

This problem really shows why reaching the key activation point by new users really matters. So Arjoon Talukdar, Senior Product Manager at The Room, decided to find a way to solve this problem – and improve the CV upload rate. The flow used a “driven action” – a unique UI pattern pushing the users to learn by doing.

Analytic Tools 97

Analytic Tools Research Software Data Visualization User Testing 97

Userpilot

AUGUST 5, 2023

The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience. Set up custom events to track user activities. active users, web visitors, etc.). How can you leverage data tracking to get product growth insights ?

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 96

Userpilot

JULY 31, 2023

Approaching experiments in your company can be quite risky and thus hard to justify for your leadership team—especially if you’re new to conversion rate optimization (CRO). There are 10 A/B testing metrics that are common among SaaS businesses: Conversion rates. Active users. Retention rate. Churn rate.

Onboarding KPIs 94

Onboarding KPIs User Testing Product Research Analytic Tools 94

Userpilot

JULY 27, 2023

Adoption metrics are essential to measure to aid in making improvements to your product. You can use the user activation rate to see what steps customers must go through to receive value from your product. You can use the user onboarding completion rate to identify the effectiveness of your onboarding process.

Onboarding KPIs 87

Onboarding KPIs Analytic Tools Feedback Software Customer Feedback 87

Userpilot

MAY 31, 2023

Experiment with different user journeys to see which ones increase retention rates. Observing which user paths activate users the fastest and use them for new signups. They show you what areas are underperforming and need improvement. Using feature tags to understand how users interact with your core features.

Onboarding KPIs 95

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 95

Userpilot

FEBRUARY 21, 2023

Adoption is indispensable for SaaS companies, as it effectively brings more MRR, increases free-to-paid conversions , lowers churn rates, boosts customer lifetime value (CLV), and expands word of mouth. There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy.

Analytic Tools 74

Analytic Tools Feedback Software Research Software Data Visualization 74

Userpilot

MARCH 15, 2024

This improves customer satisfaction and retention. Let me give you an example: A product team can leverage user behavior analytics to identify the most optimal route to activation. An example of a good goal is “increase user activation by 40% by the end of Q2 2024” SMART goal-setting framework.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software User Testing 95

Userpilot

APRIL 23, 2023

Conversion rate measures the percentage of users performing the desired action. Monthly recurring revenue tracks expected revenue from all active subscriptions to understand business health. The retention rate measures the percentage of paying users retained over a period.

Onboarding KPIs 89

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 89

Userpilot

OCTOBER 31, 2023

But with the right conversion rate, you’ll unlock growth opportunities and become more competitive. Calculate your free trial conversion rate by dividing the number of free trial users converted in a given period by the number of all free trial users within that period. Active users will win points to extend their trial period.

Feedback Software 91

Feedback Software Research Software User Testing Onboarding KPIs 91

Userpilot

FEBRUARY 4, 2023

Meanwhile, growth analytics is more concerned with overall user behavior , such as average revenue, conversion rates, retention rates, and more. Using growth metrics helps you make better decisions that are data-driven, reduces churn, and improves customer experience, and it helps you identify high-value cohorts.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience User Testing 98

Userpilot

JUNE 13, 2023

Curious about the differences between activation vs adoption? In this article, we expanded on the differences between an activated user and someone that has adopted your tool. You’ll also see metrics to track and strategies to increase activation and adoption. However, the two terms aren’t the same.

Feedback Software 88

Feedback Software Analytic Tools Onboarding KPIs User Testing 88

Userpilot

JUNE 19, 2023

In this article, we will discuss the most common B2B SaaS conversion rate metrics and their benchmarks. What makes a good SaaS conversion rate depends on your industry type and sales strategy, so just keep calculating your rates and play with different conversion rate optimization tactics to exceed past performance.

Research Software 98

Research Software Analytic Tools B2B Reporting Tools 98

Userpilot

DECEMBER 19, 2022

Few things are as crucial to your business growth as knowing how to increase retention rate. This article breaks down all there is to know about customer retention and how to calculate your customer retention rate. Identify customer pain points and work on resolving them to improve customer experience.

Feedback Software 97

Feedback Software Customer Experience Customer Feedback Product Research 97

Userpilot

JULY 18, 2023

Tracking your customer churn rate will help you keep tabs on business growth. TL;DR Customer churn is the rate at which users discontinue their subscription or stop using a particular product or service. Types of churn rates you should calculate: customer churn rate, revenue churn rate , and involuntary churn rate.

User Testing 94

User Testing Feedback Software Data Visualization Customer Feedback 94

Userpilot

DECEMBER 22, 2022

Critically, user onboarding is not a ‘once and done’ activity. User activation rate tells you the proportion of ‘activated’ users. The feature adoption rate tells you how widely a particular feature is used (as part of product adoption). User activation rate. What is it?

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 98

Userpilot

JULY 13, 2023

It informs you whether your product growth is fine or if you should make tweaks to improve results. In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula. What is the company’s growth rate?

Onboarding KPIs 96

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 96

Userpilot

JUNE 2, 2023

By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. Measuring your adoption rates will give you insights to boost free-to-paid conversion, retain more users, and turn customers into advocates. Book a demo to learn more today !

Onboarding KPIs 91

Onboarding KPIs Analytic Tools Customer Experience Product Research 91

Userpilot

JANUARY 12, 2023

That is why this article will give you guidelines for defining engaged users and strategies for your company and increasing your engagement rates. An engaged user is someone who actively uses your product to solve their problems. Increase customer retention rate. Improve overall profitability. Offer self-service options.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

JUNE 7, 2023

There’re many factors affecting conversion rates, but what can you do as a customer success manager or product manager to improve conversion rates across the user funnel and achieve product growth ? Create interactive walkthroughs to make users reach activation and reduce time-to-value. Activation.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 92

Userpilot

DECEMBER 4, 2023

TL;DR CRO metrics are KPIs that measure the effectiveness of digital marketing and conversion rate optimization efforts on your visitors and existing audience. CRO metrics are KPIs that measure the effectiveness of conversion rate optimization efforts. Formula to calculate CTR and generate insights for conversion rate optimization.

Onboarding KPIs 87

Onboarding KPIs Feedback Software Analytic Tools Customer Experience 87

Userpilot

JANUARY 31, 2023

Product launch metrics provide valuable insights that you can use to improve your product and increase product growth. Here we will discuss how you can define product launch success and how to track, monitor, and improve it. It includes marketing, advertising, and promotional activities to reach the target audience.

Onboarding KPIs 96

Onboarding KPIs Product launches Analytic Tools Feedback Software 96

Userpilot

MAY 2, 2022

In the era of product-led growth , actionable metrics help businesses understand whether their products satisfy customer needs and make improvements whenever needed. Instead, you should use the trial to paid conversion rate , customer acquisition cost, and customer engagement score. What are vanity metrics in SaaS? Lack substance.

Onboarding KPIs 103

Onboarding KPIs Research Software Analytic Tools Feedback Software 103

Userpilot

OCTOBER 31, 2022

As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Measuring product engagement allows you to: monitor and observe user activity. improve product design and introduce in-demand features. Week 1 engagement.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Strategy Customer Experience 98

Userpilot

MARCH 31, 2023

Tracking the metrics helps you improve your onboarding process and retain more customers. User onboarding metrics are quantitative measures that allow you to understand better, evaluate, and improve your onboarding process. Here, the metrics help you understand what features lead to greater engagement and higher activation rates.

Onboarding KPIs 89

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 89

Userpilot

FEBRUARY 5, 2023

In this article, we will discuss the top 6 behavioral KPI examples and how you can track them to improve your product and drive business growth. Tracking behavioral KPIs is essential for understanding customers and improving their user experience with your products. Why should you track behavioral key performance indicators?

Onboarding KPIs 97

Onboarding KPIs KPI Analytic Tools Feedback Software 97

Userpilot

MARCH 6, 2024

It also helps organizations improve conversion rates and create a positive customer experience leading to higher satisfaction and loyalty. For example, at the Retention stage, you could track the churn rate and CSAT. The typical stages in a product funnel are Awareness, Interest, Consideration, Purchase, Retention , and Loyalty.

Analytic Tools 95

Analytic Tools Data Visualization Research Software Onboarding KPIs 95

Userpilot

APRIL 28, 2023

We’re going to unpack what adoption is, why it matters, how to measure it, the strategies you can use to improve it and share the right tool for the job. A product adoption framework is a set of tools, tactics, rules, metrics, and more – all aimed at helping improve your adoption rate. Ready to get started?

Analytic Tools 92

Analytic Tools Feedback Software Framework Onboarding KPIs 92

Userpilot

MARCH 9, 2023

Want to improve the current customer attrition rate in your SaaS company? Although you’ll inevitably lose customers occasionally, you should always keep the attrition rate at a minimum. There are two types of customer attrition: active (voluntary) attrition and passive (involuntary) attrition.

User Testing 98

User Testing Customer Experience Feedback Software Customer Feedback 98

Userpilot

APRIL 23, 2023

TL;DR A product metrics framework is a set of metrics used to measure the performance and success of a product so that you can improve it. The Pirate/AARRR framework focuses on metrics at different stages of the customer journey: Acquisition, Activation, Retention, Referral, and Revenue. Let’s look into each of them in detail.

Onboarding KPIs 92

Onboarding KPIs Framework Analytic Tools Feedback Software 92