Userpilot

JUNE 26, 2023

TL;DR Product metrics are measurable indicators of product management efforts and how users interact with your product. Customer activation metrics, such as the time to value, help you assess your product’s ability to engage new users. per user for the month. You can also use a product metrics framework, ie.

Onboarding KPIs 85

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 85

Userpilot

APRIL 12, 2023

What’s a user adoption strategy? TL;DR A user adoption strategy is a plan for user education and onboarding so that they progress smoothly toward activation and adoption. TL;DR A user adoption strategy is a plan for user education and onboarding so that they progress smoothly toward activation and adoption.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Feedback 98

Mixpanel

APRIL 20, 2022

In another blog , we provided a look at how we implemented a product-led growth (PLG) strategy at Mixpanel from a data and analytics perspective. In this blog, I’ll pick up where we left off by walking through what we do with all of this joined data in BigQuery. Here’s how we did it. Data structure for our Mixpanel project.

Data Visualization 122

Data Visualization Analytic Tools Reporting Tools User Testing 122

Userpilot

JUNE 2, 2023

TL;DR Product adoption occurs when new users understand the value of your product and begin using it as intended. Measuring your adoption rates will give you insights to boost free-to-paid conversion, retain more users, and turn customers into advocates. Book a demo to learn more today ! What is product adoption? What is time-to-value?

Onboarding KPIs 91

Onboarding KPIs Analytic Tools Customer Experience Product Research 91

Userpilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started?

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Strategy Customer Experience 98

Userpilot

JULY 27, 2023

UX Designer: Responsible for understanding the unique needs and requirements of SaaS users and designing the user interface and experience of SaaS products. Account Managers: They serve as the lead point of contact for all customer account management matters. Average salary: $111,208/yr. Average salary: $100,340/yr.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Userpilot

JANUARY 12, 2023

You’ll struggle to boost user engagement and retention if you don’t clearly define what an engaged user is. That is why this article will give you guidelines for defining engaged users and strategies for your company and increasing your engagement rates. Increase customer retention rate.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding KPIs 87

Onboarding KPIs Feedback Software User Testing Analytic Tools 87

Userpilot

OCTOBER 31, 2023

Wondering how to increase free trial conversion for your software product? You’ll face the challenge of getting qualified leads and ensuring users don’t abuse trials. Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers.

Feedback Software 91

Feedback Software Research Software User Testing Onboarding KPIs 91

Userpilot

MARCH 6, 2024

This helps create user personas. To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. When users adopt the core features, trigger secondary onboarding experiences to introduce more complex functionality. Book the demo!

Analytic Tools 95

Analytic Tools Data Visualization Research Software Onboarding KPIs 95

Userpilot

FEBRUARY 15, 2022

Are you looking for ways how to increase monthly active users for your SaaS? In this article you’ll learn: What monthly active users (MAUs) are and why you should care. 6 ways to turn passive customers into engaged users. The best user engagement tools to use to turn new users into active users.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. It improves customer experience, increases retention, and drives product growth. But where do you get started with user segmentation? In this article, we cover: Why user segmentation is essential for product managers. The most common ways to segment users.

Analytic Tools 97

Analytic Tools User Testing Customer Feedback Feedback Software 97

Userpilot

NOVEMBER 21, 2023

One such platform is Userpilot, a no-code product growth software for analyzing user behavior and creating personalized user experiences. For example, you can use the Hubspot contact and company data to optimize Pendo’s user segmentation feature. Discover trends in user behavior and the customer lifecycle.

Data Visualization 100

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 100

Userpilot

JULY 18, 2023

TL;DR Customer churn is the rate at which users discontinue their subscription or stop using a particular product or service. Calculate churn rate by dividing the number of users lost during the period of interest by the number of users you had at the start of the period. Price increases. The average revenue per user.

User Testing 94

User Testing Feedback Software Data Visualization Customer Feedback 94

Userpilot

OCTOBER 15, 2021

SaaS Conversion rate usually means the percentage of trial users who become paying customers (free trial conversion rate). SaaS companies should be tracking and looking to improve their website conversion rate to free trial/demo, free trial to activation stage conversion rate, and Free trial/freemium to paid conversion rate.

Feedback Software 105

Feedback Software Customer Experience Customer Feedback Data Visualization 105

The Product Coalition

JUNE 10, 2022

Assumptions: Amazon Fresh is an e-commerce site that allows users to shop for their daily groceries. I have jotted down a list of experiences at every touch point that the user expects throughout its customer journey. It may break the experience of the user who couldn’t able to locate Amazon Fresh on the mob app.

Onboarding KPIs 137

Onboarding KPIs Customer Experience User Friction Product Management 137

Userpilot

AUGUST 11, 2022

As a result, customer success managers end up with more tasks than they can handle—making it harder to focus on helping users engage with the product and achieve success. And it mainly involves increasing retention, preventing churn, building loyalty , and generating account expansion revenue.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

JUNE 19, 2023

A better understanding of your users is never a bad thing and user flow analysis can be an extremely powerful tool to help you build it. TL;DR User flows are a detailed visualization of the specific steps in a path or process a user takes to finish a given task. What is a user flow? signing up for an app).

Data Visualization 95

Data Visualization Analytic Tools User Testing Customer Experience 95

eG Innovations

JANUARY 18, 2022

This is a multi-part series that covers monitoring Microsoft Azure Active Directory (AD). In this blog post, which is part 1 of the series, you will learn about and understand Microsoft Azure Active Directory (Azure AD) and how it is different from an on-premises Active Directory (AD). What is Azure Active Directory?

Reporting Tools 83

Reporting Tools Data Visualization Customer Experience Certifications 83

Userpilot

NOVEMBER 8, 2022

Increase sales performance and win rates. Increase conversion rate OKRs. Product adoption OKRs revolve around getting more customers to increase product use, both in frequency and in range (ie. They include (but aren’t limited to): Increase active users. Increase user satisfaction.

Onboarding KPIs 104

Onboarding KPIs Product Marketing Marketing Data Visualization 104

The Product Coalition

MARCH 29, 2022

The number of active social media users has exceeded 3.8 billion internet users. So you need to shape how you want people to feel, even if you don’t actively promote your brand. How to Use Branding on Social Media There’s no need to be active on every social media platform when taking on the branding on the web.

Branding 143

Branding Reporting Tools User Testing Research Software 143

Userpilot

JULY 13, 2022

So let’s see how you can track the lifetime value of your customers and how to increase it to drive retention. The predictive approach accounts for all previous transactions and several behavioral indicators to predict a customer’s lifetime value. It’s a bit tricky to measure since there are multiple methods.

Feedback Software 105

Feedback Software Customer Experience Customer Feedback Data Visualization 105

Userpilot

APRIL 23, 2023

Tracking these metrics helps you gain growth insights, track user engagement , and measure customer satisfaction. Conversion rate measures the percentage of users performing the desired action. Monthly recurring revenue tracks expected revenue from all active subscriptions to understand business health.

Onboarding KPIs 89

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 89

Userpilot

DECEMBER 3, 2022

How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Use onboarding checklists and personalized walkthroughs to drive users to the activation point at the conversion stage.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

The Product Coalition

MARCH 4, 2024

They wanted to create an app that would allow users to send text messages, images, videos, and other media, without the need for expensive SMS plans. Its user base grew exponentially, reaching over 2 billion users worldwide by 2020. This feature catered to users who preferred spoken communication or found typing inconvenient.

Analytic Tools 109

Analytic Tools Data Visualization Customer Experience User Testing 109

Userpilot

OCTOBER 31, 2022

increasing the CLV (customer lifetime value). In today’s article, you’ll find seven engagement strategies that use customer analytics to boost user engagement, increase retention, and reduce churn. Customer engagement refers to all interactions a user has with your product through its app or website.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Research Software 98

Userpilot

DECEMBER 15, 2021

As end-users, we’ve all experienced those moments where we wished our apps were perfectly integrated with each other. Forcing users to build their own integrations with workflow automation tools like Zapier leaves money on the table for other vendors. Driving account expansion with integrations. Paragon integrations.

Customer Experience 97

Customer Experience Data Visualization Customer Feedback Webinar 97

Userpilot

AUGUST 2, 2023

Software users only continue subscribing if they find your platform useful. A successful strategy helps improve conversions , drive retention and loyalty, and increase the customer lifetime value. Implement these 6 steps to create an effective engagement plan: Define your user personas and their pain points.

Feedback Software 90

Feedback Software User Testing Customer Experience User Friction 90

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. In-app messages are used to engage with users as they use the product, while push notifications are used to draw user attention back when they aren’t using the product.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

FEBRUARY 3, 2022

Want to know the key activation metrics for SaaS? Although difficult to measure, activation is one of the most critical SaaS metrics to track and optimize. In this post, we will see how you can improve activation and drive product adoption. In this post, we will see how you can improve activation and drive product adoption.

Onboarding KPIs 96

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 96

Userpilot

JULY 15, 2022

Micro-conversions are small steps your users take to reach the primary goal. A macro conversion defines actions undertaken by a user that serve the primary goal of your business. With Userpilot , you can track micro and macro conversions and segment users to provide a better experience. What is a micro-conversion in SaaS?

Customer Experience 98

Customer Experience Customer Feedback Data Visualization User Testing 98

Userpilot

JANUARY 19, 2023

Userpilot can help you track and optimize quantitative and qualitative metrics by improving the onboarding experience with interactive walkthroughs, tracking in-app behavior to trigger contextual flows, sending microsurveys to collect user feedback, and accessing powerful insights in an analytics dashboard. What are quantitative metrics?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Userpilot

OCTOBER 11, 2021

In this blog post, I'll take you through the best strategies for a SaaS business are and show you the best examples from known SaaS brands. SaaS best practices relate to specific strategies and tactics that you implement with clear goals in mind to influence growth across each stage of the user journey. Sounds simple, right?

Feedback Software 117

Feedback Software User Testing Product Research Customer Experience 117

Userpilot

MAY 23, 2022

According to the Pirate metrics framework, there are 5 stages in a sales funnel: acquisition, activation, retention, referral, and revenue. The number of signups, demos, and product qualified leads are the main metrics in the acquisition stage that help you where your new users are coming from, how much money you spent to acquire them, etc.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

Userpilot

SEPTEMBER 28, 2022

Tracking product management metrics helps you improve your product, identify and remove friction in the user journey, and make data-driven decisions. They are the key to delivering the highest value and outstanding user experience. The more engaging your product is, the more likely users are to pay for repeat subscriptions.

Onboarding KPIs 85

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 85

Userpilot

AUGUST 18, 2021

You can use these insights to proactively deploy in-app experiences to relevant customers and increase retention, customer lifetime value while reducing customer churn and improving customer experience overall. Customer engagement refers to repeated interactions that users have with your product or brand across their user journey.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Customer Feedback 98

Userpilot

JULY 15, 2021

SaaS product marketing is a service that’s applied to SaaS products and apps to generate demand and ultimately drive the adoption and retention of the product by the end-user. SaaS product marketing focuses on growing the product by onboarding users across all stages of the user journey. How does it fit within your company?

Research Software 98

Research Software Onboarding KPIs Definition Product Marketing 98