CX expert Annette Franz on putting the ‘customer’ in ‘customer experience’
Intercom, Inc.
FEBRUARY 25, 2021
Annette believes the key to understanding your customers is to listen, characterize, and empathize with them. Six steps of the journey mapping process with Annette Franz, on Winning Digital Customers. But it’s also a publication platform, so I do write for Forbes, and I also contribute to some of their thought leadership content.
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