Userpilot

OCTOBER 18, 2021

How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. We cover these in detail in our guide, so read on if you want to take care of SaaS growth properly in 2021.

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Analytic Tools Feedback Software Research Software Onboarding KPIs 93

Userpilot

DECEMBER 18, 2022

Which Product Trends will take 2023 by storm? After the overnight success of Chat OpenAI, it’s no wonder predictions related to using AI and machine learning to increase our understanding of user behavior , greater automation of low-level tasks , and GPT-4 dominate Product Managers’ and Marketers’ projections for the upcoming year.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Product Research 94

Userpilot

OCTOBER 1, 2021

For SaaS companies who want to make sure their customers hit the ground running, it's difficult to avoid the subject of new user onboarding tools. The fact is that coding an onboarding process from scratch is near-impossible for most SaaS businesses, both in terms of cost and in terms of having enough free developers available.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 96

Userpilot

FEBRUARY 17, 2021

Wondering what the best product conferences of 2021 are? We’ve collected the best events for product folks that you can attend online or in-person. February Product Conferences. Product World. Product Marketing Rendezvous. Source: Product Marketing Alliance. Table of contents. Source: Productworld.co.

Research Software 98

Research Software User Testing Product Research Analytic Tools 98

Bain Public

JULY 22, 2021

(Montreal, Canada) - Paul Ortchanian, Founder, CEO, Head of Product, Data and Strategy of Bain Public , will lead a workshop on July 22nd in collaboration with Forum Ventures , formerly known as Acceleprise -- an early-stage fund and B2B SaaS startup accelerator! About Paul Ortchanian.

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Userpilot

FEBRUARY 4, 2022

If you ask any sales rep, they’ll all tell you the same thing: the SaaS sales process is absolutely grueling! Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.

Feedback Software 97

Feedback Software Research Software Reporting Tools Onboarding KPIs 97

Userpilot

AUGUST 31, 2021

What, how, and where you communicate the latest changes for your SaaS can be a massive source of user engagement. That's where using a release notes template can help you consistently show your users how to get more value out of your product. So why are product release notes important? What are release notes?

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Userpilot

NOVEMBER 17, 2021

A bootstrapped company led by a technical founder with no business background isn’t the typical description of a successful 8+ figure Saas business. 5 products. Several recognitions, including The Economic Times Startup Award as the 2021 Bootstrap Champ. In 2010, he decided to build a product to solve these issues.

Customer Experience 93

Customer Experience User Friction Enterprise Document 93

Userpilot

JULY 9, 2021

What are the best product management books to add to your 2021 reading list? We’ve put together a list for you with a few staples from every product manager’s bookshelf and some new releases too. Product-Led Growth by Wes Bush is the ultimate book on how to implement product-led growth and build winning products.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Gainsight

JANUARY 18, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. Product Experience 101. Mastering Product Experience in SaaS ( Watch the webinar recording ).

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Analytic Tools Customer Experience Data Visualization Feedback Software 52

Userpilot

JANUARY 21, 2021

The best product walkthrough tools are the ones that keep evolving and improving year after year. Product walkthroughs are a bit of a specialty for us here at Userpilot , so we’ve collected together our five favorite tools for 2021 and put them to the test. Speaking of product adoption: Appcues. They’ll be out of date!

Analytic Tools 83

Analytic Tools Feedback Software Reporting Tools Data Visualization 83

Userpilot

OCTOBER 8, 2021

If you want to take your SaaS company's MRR to the next level , it might be time for you to investigate the subject of product growth platforms. By turning your product itself into a viral sales engine, these platforms take the pressure off traditional sales and marketing departments — and, of course, their associated budgets.

Analytic Tools 96

Analytic Tools Research Software Data Visualization Product Research 96

ProductPlan

OCTOBER 1, 2020

Product managers, product leaders, and product executives have no shortage of educational opportunities. From books , podcasts , and blogs to earning certificates and joining online communities , there is truly an abundance of options (read the short Guide to Product Management Resources to learn even more).

Research Software 89

Research Software Onboarding KPIs Technical Review Agile 89

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? It’s because of something called product-led growth (or product growth for short.). They use their product as the selling point. They promote their products, right? But isn’t that what all companies do? Not exactly.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. Let’s jump in.

Feedback Software 93

Feedback Software Research Software User Testing Customer Feedback 93

Gainsight

APRIL 21, 2022

According to the 2020 Forrester report, The Business Case For Customer Success Management, customer success plays a critical role in retaining customers. Investing in CS, especially in SaaS, is necessary to help customers reach their desired outcomes while guaranteeing the renewal of their agreements and retention. Customer success!

Reporting Tools 52

Reporting Tools Research Software Data Visualization Technical Review 52

Modus Create

FEBRUARY 16, 2022

In October 2021, we surveyed over 1,000 senior executives in the US, with a goal to understand their digital appetite and aspirations for 2022. . This blog is a condensed version of the survey’s most compelling digital transformation statistics. . billion — Data Privacy Manager. Total fines under GDPR have exceeded $1.5

Technical Review 143

Technical Review Research Software Reporting Tools Data Visualization 143

Bain Public

JANUARY 24, 2021

(Montreal, Canada) - Paul Ortchanian, Founder, CEO, Head of Product, Data and Strategy of Bain Public , will be leading a workshop on February 4th in collaboration with Acceleprise : The B2B SaaS-focused accelerator. Paul’s unique experience brings together the necessity of great engineering and the beauty of product strategy.

Workshop 52

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Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. What is SaaS marketing? What are SaaS best practices?

Feedback Software 114

Feedback Software User Testing Product Research Customer Experience 114

Userpilot

SEPTEMBER 8, 2021

Product tours are an essential way to onboard users in your app. Yet, all too often, SaaS businesses see their customers not completing the product tour, or even churning during the onboarding stage. Product tours are a way of showing users the product features they need to learn in order to activate.

Analytic Tools 92

Analytic Tools Feedback Software Onboarding KPIs Software Review 92

Userpilot

JULY 19, 2021

It is not enough to support your users only when they have issues with your product. In this article, we look at how Customer Engagement Platforms benefit SaaS companies. A customer engagement platform (CEP) is software used for tracking and analyzing customer behavior in a product, and engaging with them. Revenue growth.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Userpilot

OCTOBER 8, 2021

Many SaaS businesses rate Pendo Analytics among the best in the industry. We previously discussed them in our blog post about Pendo here. To replace the dummy data with real numbers from your SaaS company, you'll need to install a JS snippet. Each of these three options has its own dedicated product tour.

Data Visualization 97

Data Visualization Analytic Tools Software Review Feedback Software 97

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. If you’re an early-stage startup on a very tight budget (under $100 per month) the options for you include: Intercom, Userguiding and Product Fruits. It doesn’t offer any other product growth features Userpilot has.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

FEBRUARY 4, 2023

This type of reciprocity works because more customers will feel like spending money on your product or service if they’re satisfied with what you offered them. How to wow a customer in SaaS There are 10 tried-and-tested ways to wow your customers and increase customer satisfaction. Userpilot’s self-service knowledge base.

User Testing 86

User Testing Customer Experience Customer Feedback Feedback Software 86

Gainsight

NOVEMBER 4, 2021

I was thrilled when most CxOs shared that they are getting equal air-time in front of the Board as their executive counterparts in Sales, Finance, and Product. As such, we spent time at Pulse CxO Summit with Nello Franco , currently CCO at Onfido and previously Managing Director, Customer Operations with Vista Private Equity.

Data Visualization 52

Data Visualization Customer Experience Software Review Technical Review 52

Usersnap

FEBRUARY 6, 2021

As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive. Marketing, customer support, and product managers can check out these CX resources to stay ahead of the curve: Awesome reads to help you improve customer experience. By Usersnap. My Customer.

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Feedback Software Research Software Analytic Tools User Testing 52

Userpilot

APRIL 10, 2021

There’s a high chance that not all of your customers have the same type of business, come from the same part of the world, or even use your product in the same way. The larger your SaaS empire becomes, the more likely this is to be the case. Why is Customer Segmentation important for SaaS? Source: me.me.

Analytic Tools 98

Analytic Tools Customer Experience Research Software User Testing 98

Userpilot

SEPTEMBER 5, 2022

As the inflated valuations bubble is bursting, how can SaaS companies navigate growth despite the budget cuts? What are VCs looking for in SaaS companies in 2022? Join us on the “SaaS Growth and Funding in the Times of Downturn – VC Perspective” live panel at this year’s Product Drive and find out!

Product Research 52

Product Research Customer Experience Feedback Software Research Software 52

Userpilot

MAY 28, 2021

SOC 2 Type II is one of the highest information security standards available for SaaS companies. SOC 2 is an auditing procedure developed by the American Institute of CPAs ( AICPA ), which ensures the security of your data processing by third-party service providers such as SaaS and cloud companies. availability. processing integrity.

Reporting Tools 55

Reporting Tools Information Data Visualization Certifications 55

Usersnap

JANUARY 26, 2022

September 2021 was a spectacular month: Tango was voted #1 Product of the Week on Product Hunt (and later on got recognized as Product of the Year) and acquired more than 10,000 early adopters! Table of contents How it all started Supporting early adopters with Usersnap How to manage questions from early adopters?

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. That’s a product tour , and you should avoid those. Let’s get into it.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Department of Product

SEPTEMBER 21, 2023

The Department of Product Briefing ←All newsletter briefings Hi product people ?, Bard’s Director of Product Management, Yury Pinsky outlined the technology underpinning the new feature in a blog post and says that the extensions can be used for use cases like planning trips, writing cover letters and drafting business documents.

Research Software 52

Research Software Analytic Tools Feedback Software Reporting Tools 52

Userpilot

SEPTEMBER 21, 2021

If you’re not someone with a background in web development, figuring out the right modal UI design for your SaaS can be quite a headache. We will share modal design best practices with you, based on hundreds of discussions with other SaaS companies. In the SaaS world, they are most often used to create welcome screens.

Feedback Software 92

Feedback Software Customer Experience Customer Feedback User Testing 92

Userpilot

APRIL 16, 2021

Offering a free trial is often expected for SaaS products in 2021. Even companies with high brand recognition, like Adobe and Hubspot, provide free trials of their products. That’s why most SaaS companies today don’t face a dilemma whether they should be offering a free trial or not. We asked Pawe?

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

NOVEMBER 16, 2021

Here at Userpilot , we’re seeing more and more SaaS companies using in-product messaging as a way to communicate quickly and efficiently with their customers. In-product messaging displays to your customer inside your product while they are using it. A definition of In-Product Messaging. Not really, no.

Feedback Software 95

Feedback Software Messaging Onboarding KPIs Customer Communications 95

Usersnap

APRIL 27, 2022

This article will show you how to reduce your SaaS churn by following the proven strategy that we have already successfully implemented. For us, it all started in 2020, when our monthly SaaS churn rate was 6.22%, more than double our target benchmark (high pressure, you bet). The aimed benchmark was 3%. Tension” is in the air.

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Amplitude

OCTOBER 30, 2020

I’ve been in Customer Success for 20+ years across five B2B SaaS companies and I’m proud to be “born in the cloud” having spent my entire career in the subscription economy focused on building programs to scale customer retention & growth. Product: Our customers genuinely love our product. The product is that good.

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Customer Experience Software Review Technical Review B2B 52