The Product Coalition

MAY 27, 2020

Product Management?—?Is Photo by Alex Kondratiev on Unsplash Whether Product Management is an art or a science is an unresolved debate I’ve had with several people over the last few years. I conducted an anonymous survey of 49 people, all in some way connected to the world of product management.

Product Research 100

Product Research User Testing Product Management Product Manager 100

ProductPlan

DECEMBER 9, 2022

With so many social media posts, blogs, videos, ebooks, and podcasts, it’s hard to keep up. To help you get over your FOMO on any amazing content from your friends at ProductPlan, we’ve pulled together the most-viewed articles, blogs, and glossary entries this past year. 10 Great Questions Product Managers Should Ask Customers.

User Testing 52

User Testing Customer Experience Certifications Product Research 52

Product Talk

APRIL 8, 2020

Welcome to the latest installment of Product in Practice! For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work.

Product Research 264

Product Research User Testing Research Software Data Visualization 264

Usersnap

OCTOBER 12, 2021

To collect customer feedback and conduct user testing were means to uncover bugs and manage basic user expectations. And while the goal of building a personal and approachable digital banking customer experience has not changed, the process of managing the voice of customers has expanded. Customer feedback during beta vs. production.

User Testing 121

User Testing Feedback Software Customer Feedback Customer Experience 121

Userpilot

SEPTEMBER 12, 2022

What are some examples of product manager goals? Which of them should a product manager focus on in particular when building and launching a product ? The focus of product management is overseeing product development at all stages of its lifecycle. What is product management?

Product Research 88

Product Research User Testing Onboarding KPIs Feedback Software 88

Userpilot

JULY 30, 2021

What exactly is the product manager role? And the role of a product manager can vary drastically depending on the type of product manager. That’s why we’ve put together a comprehensive post on everything you need to know about the product manager role, including: Responsibilities of a product manager.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

The Basics of Product Management

MAY 1, 2020

It is these personality traits that you need to learn as a Product Manager. Do you know what makes Elon Musk a boss Product Manager? In a blog about product management, you may wonder what Warren Buffett is doing. You should also not be afraid to pivot if your product is not working.

Agile 84

Agile Framework Presentation Product Management 84

Userpilot

JUNE 9, 2021

Are you thinking about a career in product, but you’re not sure whether you should pursue Product Marketing or Product Management? To explain the difference in the simplest of terms: Product Managers build product features and Product Marketers promote them to their audience and users.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Product Research 52

Department of Product

NOVEMBER 9, 2023

The Department of Product Briefing ←All newsletter briefings Hi product people ?, One area of your product that you probably don’t spend too much time thinking about is your 404 error page. A recent study by the Financial Conduct Authority suggests 27% of adults used BNPL products in the past month, up from 17% a year ago.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Accessibility features are making UX design more inclusive.

Analytic Tools 100

Analytic Tools Data Visualization User Testing Reporting Tools 100

Userpilot

AUGUST 10, 2022

Are you wondering about the difference between the Minimum Viable Product vs Minimum Marketable Product? Would you like to know what role each of them plays in the product management process and how to build them? MVP reduces the time to market and allows a quicker release of the product. Ready to dive in?

Product Research 78

Product Research User Testing Feedback Software Research Software 78

Userpilot

OCTOBER 26, 2022

When do you need it and how does it help product managers build better products? Impact mapping is a collaborative strategic planning technique used by product managers, product owners , and senior technical leadership, who work mostly in Agile software delivery. Ready to dive in? Book the demo !

Onboarding KPIs 96

Onboarding KPIs Customer Experience Product Research User Testing 96

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Experience 92

Customer Experience Analytic Tools User Testing Customer Feedback 92

Userpilot

OCTOBER 4, 2022

Driving activation is a critically important skill for SaaS owners and product managers: in this article, we’re going to explore the most effective activation strategies for driving growth and engagement. In a nutshell, customer activation describes the phase where your users begin to experience value from your product.

User Testing 89

User Testing Customer Experience Customer Feedback Data Visualization 89

UX Studio

NOVEMBER 26, 2018

Creating a digital product from scratch can make for an exciting process but never a smooth ride. Easier said than done… Is it not just a question of market research vs user research? What characteristics define market research vs user research? It is not just about market research vs user research anymore.

User Testing 107

User Testing Market Research Product Research Research Software 107

Userpilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both.

Feedback Software 93

Feedback Software Customer Experience User Testing Customer Feedback 93

Userpilot

FEBRUARY 18, 2021

Imagine cashiers in supermarkets or managers in restaurants calling you a friend. A lot of SaaS companies focus on superficial demographic data while creating their ‘user persona avatars’ – think ‘Marketing Mary’ or ‘Manager Tom’. Even if you had the context – product analytics tools are notoriously difficult to read.

Analytic Tools 98

Analytic Tools Software Review Data Visualization Customer Experience 98

eG Innovations

DECEMBER 15, 2022

Configuration Management and Change Tracking are well known key tenets of project management. In this blog, I will use a real-world example to demonstrate the importance of configuration and change tracking when it comes to IT observability. Very few products include configuration and change tracking capabilities.

Reporting Tools 59

Reporting Tools Strategy Systems Review Software Review 59

Userpilot

JULY 5, 2022

For those who are more intermediate/have begun their careers in SaaS – be sure to join us in our annual Product Drive Conference, held in October. We’ll be discussing topics spanning from Product Management, Product Marketing, to Analytics and Leadership. Product-led SaaS Growth by CXL Institute.

Analytic Tools 52

Analytic Tools Research Software Inbound Data Visualization 52

Ask Benny

MAY 1, 2018

Why product management role is so misunderstood. The Technical Aspect Throughout my career as product manager I have talked with many product managers from different companies, seen a lot of product management recruitment ads, and followed many product management discussions and lectures.

Customer Experience 97

Customer Experience User Testing Weak Development Team Product Research 97

The Product Coalition

MAY 15, 2019

As a result, like many others I too have started to think of myself as more of a “product person” these days?—? One signal I’ve been giving much thought too of late is the collision of two roles, Product Management and Product Ownership. A topic of hot debate in the agile and product circles but with very few answers.

Product Management 92

Product Management Product Manager User Testing Product Research 92

Userpilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. User onboarding is a critical concept to grasp for any professional product person. What is user onboarding?

Research Software 94

Research Software Onboarding KPIs Data Visualization Customer Experience 94

Good Product Manager

JANUARY 11, 2016

Improving Product Management in 2016: Strategy vs. Technique. Certainly improving technique will have an impact on product management performance, but often product management leaders focus on upskilling on technique and neglect the strategic elements. Product Management is Not User Experience.

Product Management 94

Product Management Product Manager Management Management 94

Userpilot

JULY 22, 2022

Would you like to learn how product managers should use it and when? We also look at how product development teams can apply it in their work. Shape Up helps product teams manage risk and uncertainty to develop and build quality products through clearly defined focused projects. Let’s dive in!

Feedback Software 93

Feedback Software Product Research Framework Customer Experience 93

Userpilot

JUNE 9, 2022

Why is it important in the product management process? What role does the product manager play in it? Backlog grooming, aka backlog refinement, is a process of keeping the backlog up-to-date, relevant, and manageable. Backlog refinement improves Sprint planning productivity and improves work velocity.

Customer Feedback 52

Customer Feedback User Testing Customer Experience Customer Satisfaction 52

Userpilot

MAY 14, 2023

TL;DR An event-tracking system is an application for recording and analyzing user interactions with your product or website. Event tracking provides teams with insights into user behavior so that they can improve the product, its UI, and key metrics like conversion rates. What is the use of event tracking? Userpilot pricing.

Analytic Tools 95

Analytic Tools Data Visualization Feedback Software Reporting Tools 95

Usersnap

MARCH 29, 2023

It’s the difference between having a functional & useful page, vs. buttons & features that are not working. Meet Josh Josh Stein is the Senior Manager of Business Technology at Hunter Engineering. He works with application developers, product owners & stakeholders active in various areas of the company.

Feedback Software 52

Feedback Software Reporting Tools User Testing Customer Feedback 52

Userpilot

SEPTEMBER 28, 2022

Setting smart product goals is a vital skill for any sensible SaaS owner or product manager to get right. In this article, we’re going to explore what makes an effective product goal, the difference between goals and product initiatives, how to set them and make them work with your product backlog, and more.

Product Goals 97

Product Goals Feedback Software Customer Feedback User Testing 97

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! A user persona is a representation of a specific type of user of your product. User personas vs buyer personas. Usually not.

User Testing 92

User Testing Research Software Customer Feedback Feedback Software 92

Userpilot

SEPTEMBER 14, 2022

Knowing how to launch a product successfully is no easy feat – it takes careful planning, execution, and coordination. But when done right, a product launch can significantly succeed your business. So, how do you go about launching a product successfully? Write a positioning statement- how is your product different?

Feedback Software 89

Feedback Software Product Research Research Software Product Marketing 89

The Product Coalition

AUGUST 7, 2020

But arrange them into ‘outcomes vs outputs’ and hand them over to the product management community, and suddenly everyone is talking about them! If you’re someone who builds a product or products, have to make high level strategic product decisions…this is something you need to be thinking about.

Product Management 129

Product Management Product Manager Feedback Software Customer Experience 129

Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. It improves customer experience, increases retention, and drives product growth. In this article, we cover: Why user segmentation is essential for product managers. From that, product teams can deliver better product offerings.

Analytic Tools 95

Analytic Tools User Testing Customer Feedback Feedback Software 95

Userpilot

MARCH 29, 2023

How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy. acquisition channels), product data (e.g.,

Data Visualization 88

Data Visualization Analytic Tools Embedded Analytics Feedback Software 88

Usersnap

NOVEMBER 4, 2021

The scaling SaaS company often have to find out through practice what the difference is between a product owner vs product manager. But there is a general consensus on the definitions for product owner and product manager. What does a product manager do? Do You Need Both?

Product Research 52

Product Research User Testing Feedback Software Weak Development Team 52

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. Short vs. Long-form surveys.

Data Visualization 83

Data Visualization Product Research Software Review Feedback Software 83

Userpilot

APRIL 25, 2022

Are you using a friction log to track and prioritize what to improve in your product? In this guide, our aim is to help savvy product managers understand what friction logs are, where you might use them, and how to create them. Product friction describes anything that causes your users difficulty. Let’s dive in!

Feedback Software 97

Feedback Software Analytic Tools Data Visualization User Testing 97

Ask Benny

FEBRUARY 26, 2019

Why product management role is so misunderstood. The Technical Aspect Throughout my career as product manager I have talked with many product managers from different companies, seen a lot of product management recruitment ads, and followed many product management discussions and lectures.

Customer Experience 60

Customer Experience User Testing Weak Development Team Product Research 60