Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. CSM & Product’ Is the New ‘Sales & Marketing’. You can’t have a business without a product and you can’t maintain a customer base without Customer Success.

Webinar 71

Webinar Blog Customer Experience Customer Feedback 71

Userpilot

DECEMBER 21, 2022

Marketing analytics tools are a product marketing manager’s best friend. Here are the key features to look for in an analytics tool: segmentation, tracking capabilities, A/B testing , and data visualization with analytics dashboards. Userpilot is a powerful product analytics and in-app marketing platform for SaaS companies.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Research Software 84

Userpilot

SEPTEMBER 4, 2023

You’ve probably heard of different segmentation methods, from behavioral to demographic and now psychographic segmentation. Customer segments enable you to find/understand your target audience and boost engagement, making them an important marketing tool. What is psychographic segmentation?

Product Research 80

Product Research Data Visualization User Testing Research Software 80

Userpilot

FEBRUARY 4, 2023

Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? TL;DR Growth analytics looks at each pillar of growth and chooses the metrics that dictate product growth and revenue. Growth analytics and product analytics go hand-in-hand but are different.

Analytic Tools 91

Analytic Tools Data Visualization Customer Experience User Testing 91

Userpilot

JANUARY 12, 2023

Looking for behavioral segmentation examples that drive conversions at different customer journey stages? We’ve compiled an extensive list of tips and tricks to act on your customer data to improve customer brand loyalty and marketing strategy and drive account expansion and product adoption.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Customer Feedback 92

Userpilot

NOVEMBER 22, 2022

User segment vs persona: what makes the two different from each other? While segments and personas are not mutually exclusive, they have different purposes in the SaaS industry. So let’s dive deeper and see how you can create both to improve your product marketing efforts. What is a user segment?

User Testing 92

User Testing Research Software Customer Experience Feedback Software 92

Userpilot

DECEMBER 31, 2022

Curious about how to turn RFM segmentation into a powerful marketing technique for understanding customer behavior and driving growth? In this article, we’ll explain what RFM segmentation is and how you can use it to improve your SaaS business results. We also added RFM segmentation examples. You came to the right place!

Analytic Tools 88

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 88

Userpilot

MARCH 26, 2023

It is an essential process to get the necessary insights for conversion rate optimization and your SaaS product growth. TL;DR A conversion funnel is a journey that users take from initial awareness to converting into paying customers. In the first week, 100 users signed up for a free trial. Let’s start!

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Customer Experience 88

Userpilot

DECEMBER 21, 2022

How relevant is it to SaaS product management ? RFM analysis is a user segmentation tool used in sales and marketing for targeted customer engagement. RFM analysis is a user segmentation tool used in sales and marketing for targeted customer engagement. Want to see how Userpilot can help you segment your users?

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 91

Userpilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? We start by looking at different kinds of analyses and the metrics to track and then explore some practical ways of using each of them to drive various product goals. What is product analytics?

Analytic Tools 95

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 95

Userpilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. TL;DR Customer retention is the ability to keep your customers actively using their products. TL;DR Customer retention is the ability to keep your customers actively using their products. It keeps the product fresh and users engaged.

Onboarding KPIs 82

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 82

Userpilot

OCTOBER 30, 2022

And it doesn’t matter what systems or tools you use; you’ll struggle if user satisfaction isn’t the bedrock of your customer retention strategy. Read on as we explore ways to keep users happy and retain them. Empathy is critical in customer marketing and building strong relationships with users.

Feedback Software 83

Feedback Software Data Visualization Customer Communications Customer Experience 83

Userpilot

MARCH 7, 2023

Do you want to get product growth insights but are unsure whether to use Amplitude analytics or not? TL;DR Amplitude is a product analytics tool that turns raw data from user behavior into critical insights. Apart from that, Amplitude has been built entirely for product usage data so it’s a better tool for product teams.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Reporting Tools 87

Userpilot

APRIL 10, 2024

TL;DR A knowledge base is a centralized library that offers access to helpful information about a product or service. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets. Personalize the knowledge base content based on user segment.

Feedback Software 79

Feedback Software Analytic Tools Research Software Data Visualization 79

Userpilot

MARCH 17, 2023

Your product needs to serve your customers, and a customer needs and wants analysis helps to ensure you are addressing all customer pain points. These insights can inform your product development and keep a pulse on any changes in your customer’s needs and wants. And also how you can improve your product to be more attractive.

Data Visualization 91

Data Visualization Customer Feedback User Friction User Testing 91

Userpilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? This makes it crucial to segment customers based on their common characteristics and personalize the experience for each segment. So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs.

Messaging 68

Messaging Feedback Software Product Research Customer Feedback 68

Userpilot

MAY 5, 2022

There are several reasons why a SaaS business will choose a micromarketing campaign over traditional marketing strategies to engage existing users and attract new ones. In this blog post, you’ll learn: What micromarketing is. How to use micromarketing to convert trial users to paying customers and drive growth.

Research Software 90

Research Software User Testing Customer Experience Data Visualization 90

Userpilot

FEBRUARY 20, 2023

Which of them should you choose to generate growth insights for your product? TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Reporting Tools 94

Userpilot

FEBRUARY 24, 2023

Are you wondering if Appcues offers the right analytics functionality for your product? We’re having a closer look at the key Appcues analytics features, discussing their pros and cons, and checking out a few user reviews. Appcues click-to-track events allow you to monitor user engagement with different features in your product.

Data Visualization 87

Data Visualization Analytic Tools Onboarding KPIs Software Review 87

Userpilot

FEBRUARY 26, 2024

And how to do it with available product analytics solutions? TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. Start building your marketing conversion funnels but creating all product user personas.

Analytic Tools 89

Analytic Tools Data Visualization Feedback Software Research Software 89

Userpilot

AUGUST 10, 2023

In a dynamic and fast-evolving world, understanding where you can leverage automation is important: behavioral marketing automation is quickly becoming a valuable skill for product marketing professionals. There are many ways to introduce behavior-based marketing automation in your product. behavioral targeting).

Analytic Tools 82

Analytic Tools Feedback Software Marketing Product Marketing 82

Userpilot

DECEMBER 15, 2022

How does it help product managers and how to carry it out? Feature audit is a tool that PMs can use to evaluate how good features are at satisfying user needs. A typical feature audit is a graph with data about how many users engage with all the features and how often they do it. What is a feature audit?

Data Visualization 94

Data Visualization Feedback Software Analytic Tools Product Research 94

Userpilot

JULY 15, 2022

How can SaaS companies benefit from usage rate segmentation and what’s the point of it? Usage rate segmentation is the key to having a clear understanding of how much customers actually use your product. In this piece, we’re going to break down every step of usage segmentation. Inactive users who are about to churn.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Customer Experience 92

Userpilot

MAY 30, 2022

Why is needs-based segmentation important? Segmenting your customers based on needs is highly effective as it allows you to form better relationships with users and provide a better experience for them. Needs-based segmentation involves segmenting customers into groups based on their problems and needs.

Data Visualization 93

Data Visualization Feedback Software Research Software Analytic Tools 93

Userpilot

NOVEMBER 21, 2023

Product analytics Hubspot can help you to make data-driven decisions about your product development and marketing needs. From understanding customers to driving sales, analytics is a crucial tool for modern product managers. In this article, we examine what you can achieve with the product analytics software from Hubspot.

Data Visualization 88

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 88

Userpilot

OCTOBER 31, 2022

In today’s article, you’ll find seven engagement strategies that use customer analytics to boost user engagement, increase retention, and reduce churn. Customer engagement refers to all interactions a user has with your product through its app or website. Ready to get started? Let’s go!

Analytic Tools 94

Analytic Tools Data Visualization Feedback Software Research Software 94

Userpilot

FEBRUARY 26, 2023

Looking to use Mixpanel Analytics for collecting product growth insights ? Mixpanel Analytics helps you collect and analyze data to gain valuable insights into your product’s growth. TL;DR Mixpanel is a product analytics tool that helps companies measure and optimize user engagement. What is Mixpanel?

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Software Review 88

Userpilot

JUNE 29, 2022

How many customer segmentation tools are out there? Then how do you determine the best one for customer segmentation analysis to uncover product growth opportunities? Here, we have listed a few popular customer segmentation software options and described their pros and cons. What is a customer segmentation tool?

Analytic Tools 92

Analytic Tools Research Software Data Visualization Reporting Tools 92

Userpilot

JULY 26, 2022

Goals vs segments: how do they matter in SaaS? Therefore, you should set different, specific goals for them inside your product and segment them to better understand their needs. Goals in SaaS are conversion points along the customer journey that you want your users to reach. What are goals in SaaS? Goal examples.

Customer Feedback 85

Customer Feedback Customer Experience User Testing Feedback Software 85

Userpilot

SEPTEMBER 29, 2022

How can macro and micro-segmentation (B2B) improve your product marketing ROI and contribute to more revenue and product growth ? Segmentation helps you organize your target audience into cohorts that share a characteristic. The advantages of using micro-segmentation. Let’s get started!

Analytic Tools 77

Analytic Tools Customer Experience B2B Data Visualization 77

Userpilot

MARCH 16, 2023

Finding a product that not only suits your business needs but also delivers value at the right price can be daunting. With UserGuiding, you can integrate with multiple applications, build easy onboarding flows, create user segments and microsurveys , and analyze feedback. What is UserGuiding? UserGuiding’s dashboard.

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Reporting Tools 88

Userpilot

NOVEMBER 22, 2022

How can your product marketing team ensure you create the right content to help customers get value? With a customer education strategy, you create content or create courses that show customers how to get the most value from your product. Use tooltips to increase product adoption by contextually showing users new features.

Education 87

Education User Testing Customer Feedback Customer Experience 87

Userpilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. TL;DR A resource center provides tailored content to aid users in problem-solving your product. Then, you’ve come to the right place!

Feedback Software 86

Feedback Software Analytic Tools Research Software Data Visualization 86

Userpilot

AUGUST 30, 2022

Upsell opportunities are key moments along the user journey where customers are introduced to higher versions of products or services they intend to buy (or already have). Upselling tries to sell a higher version of the same product, while cross-selling asks users to buy complementary products.

Customer Experience 89

Customer Experience User Testing Product Research Onboarding KPIs 89

Userpilot

OCTOBER 6, 2022

Read on to unlock product growth opportunities! Customer behavior data refers to any customers’ interactions inside the product across the different stages of the customer journey : from engaging with the onboarding checklist, to clicking on a particular feature, and more. Hotjar — for recording user behavior in-app.

Analytic Tools 86

Analytic Tools Feedback Software User Testing Customer Experience 86

Userpilot

NOVEMBER 16, 2022

Thinking of using customer engagement analytics to improve customer relationships and increase user engagement? Customer engagement analysis helps you understand your users’ buying behavior and sentiments. You can track in-app interactions to understand how customers are engaging with your product. Ready to get started?

Data Visualization 94

Data Visualization Analytic Tools Customer Feedback Customer Experience 94

Userpilot

MARCH 29, 2023

How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy. acquisition channels), product data (e.g.,

Data Visualization 79

Data Visualization Analytic Tools Embedded Analytics Feedback Software 79