Userpilot

JANUARY 31, 2023

In this article, we’ll decompose a comprehensive customer onboarding template ( produced by Userpilot-get your template copy here ) you can use to craft a smooth onboarding flow for your own SaaS. Next, you’ll want to focus on the signup flow : it’s important to create a positive first impression.

Onboarding KPIs 98

Onboarding KPIs User Testing Analytic Tools Feedback Software 98

Userpilot

APRIL 26, 2023

Because it’s one of the best ways to improve customer retention and grow faster in SaaS. What the best customer data platform is for SaaS companies. Userpilot is the best customer data platform for SaaS with powerful features that make analysis easy. Build a frictionless signup experience with SSO sign-in options.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

JANUARY 7, 2022

The majority of SaaS executives are so concerned with engineering and raising money that they don’t give enough thought to building a SaaS onboarding process. Box, Salesflare and Productboard all have good onboarding flows that we can learn from. What are the benefits of an onboarding process in SaaS.

Analytic Tools 97

Analytic Tools Feedback Software Onboarding KPIs User Testing 97

Userpilot

NOVEMBER 19, 2022

Personalization in SaaS is about delivering relevant experiences to relevant customer segments. Examples include showing relevant content and recommendations, personalizing the onboarding flow based on their goals, etc. – Tailor product experiences to your target audience with interactive walkthroughs and in-app flows.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

OCTOBER 31, 2023

Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. Types of free trial models in SaaS: opt-in and opt-out free trials, freemium , free trial after a demo, and free trial with gamified extensions. What’s a free trial in SaaS?

Feedback Software 91

Feedback Software Research Software User Testing Onboarding KPIs 91

Userpilot

SEPTEMBER 15, 2022

It’s where you convince people to try your SaaS product by signing up for a free trial. Keeping your signup page simple will reduce friction and increase your signup conversion rate. An effective signup page contains a few elements: a persuasive headline, a short registration form, and a strong call to action button.

Customer Experience 83

Customer Experience User Testing Data Visualization User Friction 83

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. Create contextual and personalized onboarding flows with Userpilot.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? There’s no denying that UX design plays a significant role in the design of SaaS products. Here are some UX trends you should pay attention to: The shift toward multiple SSO signups will help SaaS companies create frictionless signup flow.

Feedback Software 115

Feedback Software UX User Testing Embedded Analytics 115

Userpilot

MARCH 16, 2022

Creating an effective onboarding user flow is one of the most important tasks for any savvy SaaS owner. In this article, we’re going to look at the onboarding experience for 11 different SaaS companies and draw out valuable lessons you can apply to your own onboarding flows. What is a user onboarding flow?

Data Visualization 105

Data Visualization Customer Experience User Testing Customer Feedback 105

Userpilot

APRIL 14, 2022

User onboarding describes the series of activities helping users to get value from your product as quickly as possible (whether that user is a new employee of your company or a user who’s just signed up for your SaaS ). Every SaaS out there will have some kind of onboarding experience process.

Customer Experience 98

Customer Experience Analytic Tools Customer Feedback Data Visualization 98

Userpilot

JANUARY 29, 2023

FullStory uses gamification elements to keep its – otherwise lengthy – signup flow engaging. What is product experience in SaaS? Why is product experience important for SaaS companies? Like most SaaS companies, Sked offers a temporary free trial for new users. Consider a few of them.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

JANUARY 24, 2022

So it’s in the interests of all SaaS companies to create Wow Moments for their users. It’s connected to important SaaS metrics like activation , retention , and feature usage. It’s connected to important SaaS metrics like activation , retention , and feature usage. Segmentation matters. What is a Wow Moment?

Analytic Tools 98

Analytic Tools Research Software Data Visualization Customer Experience 98

Userpilot

JANUARY 11, 2022

So let’s look at Slack’s onboarding as a case study and see what other SaaS businesses can glean from it. Rather than trying to reinvent the wheel with your onboarding process, it’s always a good idea to take inspiration from how top SaaS companies are onboarding their users right now. Slack onboarding signup page.

Customer Experience 98

Customer Experience Data Visualization Product Research Messaging 98

Userpilot

FEBRUARY 9, 2022

New user onboarding is the process of educating first-time users into deriving value from your product through contextually triggered in-app onboarding flows. New users onboarding focuses on helping new users, while the user onboarding process refers to the onboarding experience as a whole- from new trial signup to account cancelation.

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Customer Experience 96

Userpilot

MAY 16, 2022

Product-led onboarding is something of a revolution in the SaaS industry. As you’d expect, different SaaS companies adopt slightly different approaches around product-led onboarding. First, signup should be as fast, smooth, and as frictionless as possible. What is product-led onboarding?

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Userpilot

JUNE 19, 2023

A better understanding of your users is never a bad thing and user flow analysis can be an extremely powerful tool to help you build it. TL;DR User flows are a detailed visualization of the specific steps in a path or process a user takes to finish a given task. What is a user flow? An example of a detailed user flow diagram.

Data Visualization 95

Data Visualization Analytic Tools User Testing Customer Experience 95

Userpilot

DECEMBER 13, 2022

Start to encourage users by telling an effective story with your signup page : get it right, and you can have a big impact on user acquisition. Another good rule of thumb for effective user onboarding experiences: when it comes to building a signup form … keep it simple and seamless. First impressions count. It never stops!

Onboarding KPIs 97

Onboarding KPIs Feedback Software UX Data Visualization 97

Userpilot

NOVEMBER 1, 2021

Here at Userpilot , we regularly talk to hundreds of SaaS companies about their onboarding across the whole user journey. The ingredients to a typical SaaS onboarding process include a signup flow , a welcome screen , checklists , tooltips , emails and webinars. If this is you, you're in luck.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 98

Userpilot

JULY 22, 2022

SaaS businesses should use both models together. Frictionless signup flows to speed up the time-to-value. This is where the SaaS reverse trial comes in. Use frictionless signup flows and get users into the product as soon as possible. Check out Airtable’s frictionless signup flow.

Feedback Software 96

Feedback Software Analytic Tools User Testing Product Research 96

Userpilot

JANUARY 19, 2023

You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. Quantitative metrics help SaaS companies measure key performance indicators (KPIs) , improve customer satisfaction , and boost revenue.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Userpilot

AUGUST 18, 2022

In this article, we’re going to explore what an interactive walkthrough is, dive into some practical industry examples, and unpack how you can create similar experiences in your own SaaS. An onboarding process describes the activities and flows that help users get value out of your product or SaaS. Ready to dive in?

Customer Experience 97

Customer Experience User Testing Data Visualization Construction 97

Userpilot

JUNE 28, 2023

In this guide, we’ll look at eight user onboarding case studies that can provide inspiration for your own onboarding flows! Analyze user feedback to determine which features need more attention in your in-app flows. Create a multimedia onboarding flow with product screenshots and videos. Source: Sked Social.

Onboarding KPIs 87

Onboarding KPIs Feedback Software User Testing Analytic Tools 87

Userpilot

JULY 15, 2021

Good user onboarding for SaaS is part science, part art. A step-by-step recipe for building a great onboarding flow. A step-by-step recipe for building a great onboarding flow. It’s an essential topic for SaaS because of how closely onboarding correlates with financially significant metrics like activation and retention.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

OCTOBER 15, 2021

Looking for SaaS conversion rate benchmarks? In this article, we'll talk about types of SaaS conversion rates, the industry benchmarks for each of them, and 10 conversion rate optimization tactics to help you grow your SaaS business steadily. What is a conversion rate in SaaS? Industry benchmarks.

Feedback Software 105

Feedback Software Customer Experience Customer Feedback Data Visualization 105

Userpilot

SEPTEMBER 16, 2022

Simplifying your signup process with Single sign-on (SSOs). Taking the last chance to communicate with users when they choose to churn with a cancellation flow. Why is customer experience important in SaaS? 15 Great customer experience examples from SaaS companies. Including checklists for a smooth onboarding experience.

Feedback Software 97

Feedback Software Customer Experience User Testing Customer Feedback 97

Userpilot

MAY 31, 2022

As a SaaS marketer, you are probably thinking of the conversion of a visitor into a paying customer. Paying and loyal customers are indeed the main goal for SaaS companies as it’s directly related to revenue. What are micro-conversions in SaaS? When you think of micro-conversion, what comes to your mind?

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Customer Feedback 95

Userpilot

MAY 5, 2022

There are several reasons why a SaaS business will choose a micromarketing campaign over traditional marketing strategies to engage existing users and attract new ones. In this blog post, you’ll learn: What micromarketing is. How to use micromarketing in-app: Use signup flows to collect data on your user persona.

Research Software 98

Research Software User Testing Customer Experience Data Visualization 98

Userpilot

SEPTEMBER 2, 2021

Acquisition, activation , adoption , retention , revenue , and referral are the six pirate metrics for measuring growth in the SaaS industry. Product-led marketing tactics work best when implementing a market penetration strategy, which is often the best approach for a SaaS business. What is a growth strategy in SaaS?

Feedback Software 91

Feedback Software Research Software User Testing Onboarding KPIs 91

Userpilot

OCTOBER 10, 2022

In this article, we consider 10 SaaS product marketing examples. Why should you have product marketers in your SaaS? There are many advantages to building a SaaS product marketing team. Consider these 10 SaaS businesses and how they achieved this goal. Welcome screens are often heavily underutilized in SaaS apps.

Feedback Software 97

Feedback Software Research Software Product Research User Testing 97

Userpilot

DECEMBER 13, 2021

Many SaaS businesses confuse adoption with user acquisition. In this blog, we’ll explain why, and how you can get more of your users adopting your product – becoming long-term, stable, and profitable customers. SaaS businesses don’t just need to acquire new users. The Product Adoption Process in SaaS. #1

Research Software 98

Research Software Feedback Software User Testing Customer Experience 98

Userpilot

SEPTEMBER 29, 2022

The SaaS market is saturated and continues to grow rapidly. Why is growth engineering important for SaaS companies? Having a unified growth engineering team also encourages the free flow of information. The growth engineer’s task may involve building internal tools to improve automated flows.

Analytic Tools 96

Analytic Tools Feedback Software Customer Experience User Testing 96

Userpilot

MAY 20, 2022

“What is the purpose of creating multiple SaaS user segments?” SaaS user segments (or customer segments) stand for the groups of customers that share common characteristics — for example, free trial users, power users, or inactive users. What are user segments in SaaS? you may ask. Customers act differently.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. Avoid churn with cancellation flows.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

SEPTEMBER 20, 2021

SaaS products are masters at multitasking. Include these persona-driven questions on your signup form to ensure you get the data you need. Let’s take a look at a few SaaS companies that are doing it well. #1. Zapier builds the question into its signup process by asking about favorite apps, much like Integromat.

Customer Experience 96

Customer Experience User Experience User Testing Feedback Software 96

Userpilot

MAY 23, 2022

How do you track SaaS funnel metrics in each stage and improve them? Developing and optimizing sales funnels is a key part of SaaS product growth. Let’s see what the most important funnel metrics are that you can utilize for your SaaS. Why is tracking funnel metrics important in SaaS? Free trial signups or demos.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

Userpilot

OCTOBER 24, 2022

There are a huge variety of different survey templates to choose from: signup flow, welcome screen , pain points, validating assumptions, churn, and long-form (just to name a few). It’s rare for SaaS products to cater to just one persona. Signup flow user persona survey template.

User Testing 95

User Testing Research Software Customer Feedback Feedback Software 95

Userpilot

MARCH 15, 2022

Is your SaaS business trying to leverage product growth to achieve success? In the SaaS world, product growth (or product-led growth) has become a popular way to drive growth as it allows users to experience the value of your product before they even subscribe to a plan. What is product growth in SaaS? Pirate metrics.

Onboarding KPIs 96

Onboarding KPIs Customer Experience Data Visualization Customer Feedback 96