Userpilot

JUNE 17, 2021

If you’ve ever signed up for a complex SaaS product, there’s a good chance you’ve seen demo content without realizing it. The value of demo content is perhaps most apparent for early-stage SaaS products with few users, or for products where the value is directly correlated with the presence of other users, such as a social network.

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Userpilot

JANUARY 9, 2023

Practical tips and examples of onboarding designed by some top SaaS brands. Popular onboarding screen examples (details in the article): Slack: onboarding page for first-time users. Your screen can include signup flows with multiple fields, as in the example below. Signup flow example from Miro. Book a demo to try it!

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Userpilot

JUNE 15, 2021

UX or CS teams who are trying to improve their SaaS user onboarding experience often ask us: Which software companies have the best user onboarding experiences? For example, it’s so much easier to show value for an app like Slack as opposed to an enterprise software that requires a bunch of integrations prior to seeing any value.

Feedback Software 145

Feedback Software Customer Experience User Testing Customer Feedback 145

Intercom, Inc.

NOVEMBER 20, 2018

A simple way to access these is to do a LinkedIn search on the job title of the persona, say for example “marketing manager”, where connections = 1st, location = the city you reside in. Do you lead with “Get Started,” “Request Demo” or “Sign Up”? These factors will also impact the primary call to action on your website.

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Userpilot

DECEMBER 10, 2023

Book the demo to see how! This can happen directly, for example, when users upgrade to a paid plan or buy add-ons. In SLG, the sales teams identify potential customers, very often enterprise-level ones, and use traditional sales tactics like demos and live presentations to communicate the product value at the company level.

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Analytic Tools Feedback Software Customer Experience Data Visualization 104

Userpilot

SEPTEMBER 18, 2021

In today’s blog post we’ll give you tips on how to nail your product marketing interview. You'll have to present new products and write engaging copy, telling the ‘’story’’ of products, for various marketing channels on the regular basis. For example, has the user reached the activation point?

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Research Software Product Marketing 97

Userpilot

NOVEMBER 16, 2021

Check out this example from Ahrefs: This type of product marketing strategy is also referred to as “in-app messaging,” or even just “product messaging.” Whatsapp’s push notifications that let you know when someone’s texted you are the classic example of this. A definition of In-Product Messaging.

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Feedback Software Messaging Onboarding KPIs Customer Communications 97

Userpilot

OCTOBER 11, 2021

In this blog post, I'll take you through the best strategies for a SaaS business are and show you the best examples from known SaaS brands. So let's look at some examples of best practices that you can apply across each stage of the user journey. Userpilot’s blog. #5 Let's get started. Signup flow Airtable.

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Feedback Software User Testing Product Research Customer Experience 117

Userpilot

MARCH 16, 2022

Get a demo here. To succeed in the modern software marketplace, products need to have a clear value proposition and focus on a user-centric experience. They can also be a valuable tool for helping to teach users about new features and enhancements to your software. Great user onboarding flow examples. 1 – Userpilot.

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Data Visualization Customer Experience User Testing Customer Feedback 105

Userpilot

AUGUST 11, 2022

Get a Userpilot demo and see how you can make your customer success work easier. For example, you can use a user engagement tool to track feature engagement and reach out to users who are not using core features. Like in this upselling example , Loom asks you to upgrade when you’re using their free plan to its limits.

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Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

MARCH 11, 2022

The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. Blogs will give you insight into all aspects of product management in easy-to-digest bites. We recommend the blogs from Userpilot , ProductLed Growth , Product Manager HQ, and The Product Folks.

Analytic Tools 97

Analytic Tools Data Visualization Research Software Feedback Software 97

Userpilot

JANUARY 6, 2023

That’s exactly what Jana Frejova , Product Marketing Lead at Spendesk Spendesk , discussed in her recent presentation at the Product Drive Summit 2022 organized by Userpilot. Book the demo! This is the Holy Grail of software marketing. These are not possible to demonstrate via freemium or trial. by Jana Frejova.

Customer Experience 93

Customer Experience User Testing User Friction Product Research 93

Usersnap

JANUARY 20, 2023

What’s Customer Support Software? Customer service software are programs designed to assist businesses in communicating with clients who use and pay for goods and services. Ticketing systems are the cornerstone of support software, allowing companies to track, manage, and organize requests.

Feedback Software 52

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Userpilot

SEPTEMBER 18, 2021

In today’s blog post we’ll give you tips on how to nail your product marketing interview. You'll have to present new products and write engaging copy, telling the ‘’story’’ of products, for various marketing channels on the regular basis. For example, has the user reached the activation point?

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Userpilot

SEPTEMBER 18, 2021

In today’s blog post we’ll give you tips on how to nail your product marketing interview. You'll have to present new products and write engaging copy, telling the ‘’story’’ of products, for various marketing channels on the regular basis. For example, has the user reached the activation point?

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

eG Innovations

JULY 2, 2021

John Worthington (Director – Customer Success, eG Innovations) and Richard Faulkner (Enterprise Solutions Architect, Conversant Group) presented on the topic: “ End-to-End monitoring for your Citrix infrastructures with a single pane of glass “. More details of our SaaS service for Citrix monitoring are available here.

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Userpilot

NOVEMBER 11, 2020

Speaking of which: You’ll surely be familiar with some of them, but maybe there are a few new ones in there for you… They are all presented alphabetically below, but we’ve grouped them into five handy categories to get you started: Adoption Terminology. We wrote a whole blog about how to capture adjacent users a little while ago.

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Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Userpilot

MAY 5, 2021

When you first hear the term onboarding workflow software, you might think, what is a workflow? Onboarding workflow software gives you those steps without having to spend thousands of dollars on developing that experience in-house. What is Onboarding Workflow Software? What is Onboarding Workflow Software? Inline Manual.

Analytic Tools 52

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 52

Userpilot

DECEMBER 3, 2020

In this blog, we’ll show you the right way to build and maintain a knowledge base that delivers for you and your users. As long ago as 2017, Harvard Business Review found that 81% of software users try to solve their own problems before seeking help. Here are all the sections covered in Userpilot’s knowledge base, for example.

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Feedback Software Analytic Tools Customer Experience User Testing 72

Userpilot

SEPTEMBER 18, 2021

In today’s blog post we’ll give you tips on how to nail your product marketing interview. You'll have to present new products and write engaging copy, telling the ‘’story’’ of products, for various marketing channels on the regular basis. For example, has the user reached the activation point?

Onboarding KPIs 40

Onboarding KPIs Analytic Tools Research Software Product Marketing 40

Pragmatic Marketing

AUGUST 17, 2014

The pace of change has quickened, there is more direct pressure for marketing to demonstrate its contribution to the bottom line, many more channels of communication are available to reach increasingly fragmented audiences, and all of this must be done with scarce and expensive talent and resources. Collaboration over silos and hierarchy.

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The Product Coalition

APRIL 21, 2020

The software development process is complicated and, at times, chaotic. This guide about How to Create a Project Management Communication Plan is originally posted on Django Stars blog Written by Iryna Meshchankina ?—?QA For example, not every meeting needs the whole team, so the roles in the meeting must also be discussed.

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Usersnap

MAY 9, 2019

Let’s take a look at a few examples of what we at Usersnap gathered from our churn feedback and what we were able to learn from it. This presents a possible need for better communication and more customer support that may be able to improve the situation. Once we built it we reached out to the customer to demonstrate the feature.

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Userpilot

JUNE 7, 2022

Moderated usability testing examples include user interviews, guerilla testing, screen sharing, etc. Examples of unmoderated tests include eye-tracking, 5-second tests, and first-click tests. Here’s an example of guerilla testing: we created this tooltip on Asana to showcase how fake door testing works. Five-second test.

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Userpilot

MARCH 14, 2019

Five minutes for users to say “oh, I get it” about your software. According to TechCrunch, if your users don’t get your software, 77% of them won’t come back. You won’t be able to create the perfect product experience with the open library software. Personalized Demonstration & Screen Recording.

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Analytic Tools Feedback Software Research Software Data Visualization 40

Userpilot

MARCH 29, 2024

What do we learn from the best brand activation examples? In this article, we take a deep dive into the concept of brand activation and go over 13 great examples that will inspire you to create your activation strategy. 13 top examples of SaaS brand activations include: Userpilot hosts industry webinars to generate brand awareness.

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Userpilot

AUGUST 31, 2023

Book a demo now to learn more. For example, in e-commerce, sales can happen at the first visit. This decision often hinges on how well your SaaS met their needs and demonstrated its value during the trial period. What is customer acquisition? It’s important to note the customer acquisition process isn’t always linear.

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Research Software Feedback Software Analytic Tools User Testing 102

Userpilot

JANUARY 26, 2023

But what are some customer advocacy examples for this? That said, let’s talk about customer advocacy and review some examples to make your company stand out in your niche and drive exponential growth. So why not book a demo to implement customer advocacy strategies without relying on your dev team?

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User Testing Feedback Software Customer Feedback Customer Experience 87

Userpilot

JULY 28, 2023

A demo video MVP gives you a platform to tell a story and set out a value proposition. A concierge MVP lets your users know there’s a significant amount of manual processing going on, while a Wizard of Oz MVP presents a smooth front end and hides the work in the background. 5 – Demo video MVP concept What is it?

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Feedback Software User Testing Customer Experience Customer Feedback 85

Userpilot

APRIL 26, 2023

So we’ve collected onboarding UX examples from other companies to inspire you! Here are 17 user onboarding examples to help you create great user onboarding flows. Learn how Userpilot can improve your user onboarding experience by booking a free demo. Sked Social progress bar and checklist example. What is onboarding UX?

Customer Experience 97

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Userpilot

APRIL 29, 2023

As well as show you some real-life examples of companies that are doing it right. So, instead of relying on the dev team to implement in-app experiences the way you want, why not try a Userpilot demo to see how you can improve adoption? TL;DR App onboarding is about educating new users on how to use your product.

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Analytic Tools Feedback Software User Testing Customer Experience 96

Gainsight

APRIL 29, 2019

I’ve seen a lot of CS organizations that are afraid of putting their Product team in contact with their customers because they say every time they’ve done that, Product shows them some kind of demo or something to sell, then we can’t deliver it. What should a CPO present? Searching for more tips from Product leaders?

User Testing 14

User Testing Customer Experience Feedback Software Customer Feedback 14

Gainsight

SEPTEMBER 24, 2019

This is a blog about how to create a strategy for dealing with sponsor change. Everything is “determined,” therefore if you have enough information, or in this case, all the information, you have a perfect picture of the universe—past, present, and future. Data, determinism, and demons. That means building out a playbook.

Data Visualization 12

Data Visualization Customer Communications Customer Feedback Customer Experience 12

Userpilot

AUGUST 29, 2021

Amplitude’s Historical Count is an event property present in Funnel Analyses, Pathfinder, Event Segmentation, and Retention Analyses charts. In the example below, the chart is looking for users who initiated the event "Play Song" with a "[Amplitude Event Properties] Historical Count" = 1st. Source: Amplitude.

Data Visualization 98

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Userpilot

JULY 25, 2019

You could argue that this was one of the first, and most notable, examples of an Aha! This will ultimately demonstrate the required value to the user and give them enough motivation to continue the journey of activation. moments can be a little difficult to grasp at first, so it’s best I illustrate this with an example.

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Userpilot

JANUARY 26, 2024

More importantly, we show you how to implement it in your organization and share some examples of excellent product-led content strategies. Product-led content comes in different formats, including videos , case studies , blog posts, research reports, checklists , newsletters , and social media posts. Let’s get right to it!

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