Product Talk

FEBRUARY 28, 2024

This would be a much shorter blog post if that were the case! Kelsey was involved in the process of hiring VP of Product David Krell, and during his interview he talked about how Continuous Discovery Habits had helped highlight ideas for how to keep customers at the forefront of product work.

Product Research 239

Product Research Onboarding KPIs Feedback Software User Testing 239

Userpilot

FEBRUARY 3, 2023

Invite your customers to one-on-one interviews An interview can be a great way to empathize with your users as it provides insight into their values, perceptions, and experiences. You can invite your users to an interview using different in-app messages, such as slideouts. Feature tagging in Userpilot.

Analytic Tools 98

Analytic Tools User Testing Research Software Feedback Software 98

Userpilot

APRIL 3, 2023

You can collect customer feedback via in-app surveys , customer interviews, online surveys, or even from customer insights shared on social media. It can also come indirectly, such as when customers discuss your brand online without tagging you. Conduct customer interviews: Reach out to customers to hear their stories.

Customer Feedback 92

Customer Feedback User Testing Feedback Software Product Research 92

Userpilot

JANUARY 9, 2023

Carry out user interviews to get a more complete picture of user needs. With feature tagging and heatmaps , you can track and analyze product usage by each user type. Add more insights with user interviews. When it comes to understanding user needs, nothing beats an interview. Event tagging in Userpilot.

Feedback Software 96

Feedback Software Research Software Analytic Tools User Testing 96

Userpilot

JULY 15, 2022

Monitor what users are doing in the product with feature tagging and predefined goals. Interview power users to collect feedback and increase customer loyalty. In addition to leaving impressive reviews, referring to their network, and tagging you on social media, they have a great deal to say about you.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Experience 98

Userpilot

SEPTEMBER 15, 2022

Use feature tagging to capture in-app customer interactions in real-time and understand where customers are dropping off. Conduct user interviews to make customers’ voices heard. Use feature tagging to capture in-app customer interactions in real-time. Conduct user interviews to make customers’ voices heard.

Feedback Software 98

Feedback Software Research Software Analytic Tools Data Visualization 98

Userpilot

SEPTEMBER 7, 2022

Conduct user interviews to get an in-depth understanding of customers’ unmet needs. Lookback — for recording, transcribing and analyzing user interviews. To monitor feature usage, use Userpilot’s Feature Tagging tool. Conduct user interviews to get an in-depth understanding of customers’ current investments.

Data Visualization 97

Data Visualization Feedback Software Research Software Analytic Tools 97

Userpilot

FEBRUARY 24, 2023

To get objective results, use a combination of techniques to collect user feedback , like interviews and in-app surveys. That’s why you should choose analytics tools that support tagging and analysis of qualitative responses. For starters, not all tools enable you to tag and analyze qualitative responses (Userpilot does, though).

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Userpilot

JUNE 20, 2023

Using heatmaps and feature tags to measure feature engagement and eliminate dead clicks. Obtaining (and acting on) users’ opinions of your product through user feedback and interviews and more. Then, you interview them to identify what they learned in that time about your product’s purpose, trustworthiness, and usability.

User Testing 97

User Testing Customer Feedback Customer Experience UX 97

Userpilot

SEPTEMBER 15, 2023

How brands use concept testing: Todoist conducted 30-minute interviews with users to validate a new feature. To improve its blog strategy, Better Proposals asked its subscriber base which blog types they read the most so they could focus on creating more. Get feature tagging and heatmaps with Userpilot.

User Testing 102

User Testing Feedback Software Product Research Analytic Tools 102

Intercom, Inc.

JUNE 22, 2018

Or, in Ruby: Using this method to find similar posts on this blog to “How the support team improves the product,” you’ll get the following top 10: How to launch with a validated idea. An interview with Ryan Singer. An interview with Joshua Porter. Want to suggest tags in your project management app?

Artificial Inteligence 223

Artificial Inteligence Feedback Software Data Visualization Customer Feedback 223

Userpilot

APRIL 7, 2023

Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews. By tracking tagged and untagged brand mentions, you can assess brand health and understand audience sentiment toward competitors.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Research Software 95

Userpilot

DECEMBER 7, 2022

You can also use them to collect qualitative data , just like in user interviews. Click tracking heatmaps, like the own below, give you insights into how each user group interacts with the tagged UI elements (your product’s features). User interviews. User Interviews are another alternative to A/B testing.

User Testing 96

User Testing Analytic Tools Feedback Software Research Software 96

Userpilot

JULY 27, 2022

There are four primary ways of collecting active feedback: in-app surveys , email feedback surveys, usability testing, and user interviews. User interviews and focus groups. These interviews will help you gain a deeper insight into their needs and push your team to create a better product. tag response by keyword or theme.

Feedback Software 97

Feedback Software User Testing Customer Feedback Analytic Tools 97

Userpilot

DECEMBER 31, 2022

There are many ways to do that: you can track UI engagement against specific features using feature tags, measure and identify low-engagement pages, use heat maps to gather insights on user behavior, analyze NPS survey results , and more. There are various situations where dead clicks might occur, which we’ll cover later in the blog.

User Friction 97

User Friction Customer Feedback Customer Experience User Testing 97

Product Talk

APRIL 19, 2023

Inspired by Forte’s Second Brain , she takes a few extra seconds to tag each of these highlights by topic. Topics include things like customer interviews , assumption testing , economics, ChatGPT, CRISPR, and so much more. Readwise allows Teresa to review, tag, and organize her highlights from books.

Research Software 130

Research Software Data Visualization Product Research Systems Review 130

Userpilot

FEBRUARY 17, 2023

Customer interviews and user feedback surveys are great product discovery techniques for collecting qualitative data. Conduct customer interviews to understand user needs Product analytics is great for identifying patterns in user behavior but not so good at explaining them. Why are interviews so effective?

Product Research 97

Product Research User Testing Data Visualization Analytic Tools 97

The Product Coalition

APRIL 25, 2022

This requires describing and digging into the problem space, competitor research, rifling through heaps of data, tons of user interviews, and analyzing the market. 5 Number of collaborators: 100 Most blogs will tell you that spreadsheets are the worst, but the best product managers aren’t afraid to get their hands dirty with raw data sets.

Analytic Tools 165

Analytic Tools Data Visualization Feedback Software Research Software 165

Userpilot

APRIL 27, 2023

Interviews give you a lot of flexibility but are time-consuming and expensive to set up. One-on-one interviews Interviews are an effective method of collecting qualitative user feedback. They require good preparation and interviewing skills to get the insights you need. How to prepare for interviews?

Feedback Software 80

Feedback Software User Testing Customer Feedback Analytic Tools 80

Userpilot

OCTOBER 15, 2022

Interview actual users to gain in-depth feedback about their needs. Gather in-depth feedback and build trust with user interviews. One-on-one user interviews are one of the oldest feedback collection methods. Unlike other methods of feedback collection, interviews require more time and energy.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

The Product Coalition

JUNE 10, 2022

Interviewer: yes Assumption: Amazon Fresh is available both on the web and mobile. Interviewer: Alright. Interviewer: only shopping experience. I’ll assume India based on my mutual agreement with the interviewer. Geographical indication (GI) tag products exclusive for import and exclusive places. What is geography?

Onboarding KPIs 139

Onboarding KPIs Customer Experience User Friction Product Management 139

Userpilot

MAY 14, 2023

Interviews and focus group discussions are typically used for market research to ask individuals or small groups specific questions. Types of customer feedback There are two main forms of customer feedback : Direct feedback – This is the feedback you get by directly asking your customers via surveys, interviews, and focus groups.

Feedback Software 96

Feedback Software User Testing Customer Feedback Analytic Tools 96

Pragmatic Marketing

JANUARY 13, 2020

Because you’re reading this blog, your role likely involves making purchases (occasionally or frequently) on behalf of your company. At Clozd , we conduct thousands of in-depth buyer interviews each year on behalf of clients. Perhaps you’re a product marketer, product manager or data scientist. What are these hiccups?

Research Software 91

Research Software User Testing B2B Software Review 91

Pragmatic Marketing

JANUARY 13, 2020

Because you’re reading this blog, your role likely involves making purchases (occasionally or frequently) on behalf of your company. At Clozd , we conduct thousands of in-depth buyer interviews each year on behalf of clients. Perhaps you’re a product marketer, product manager or data scientist. What are these hiccups?

Research Software 91

Research Software User Testing B2B Software Review 91

Userpilot

SEPTEMBER 13, 2022

Monitor social media platforms for tagged and untagged mentions of your brand. One-on-one user interviews are great for collecting detailed feedback from specific users, but it’s not scalable or cost-effective methods for measuring customer satisfaction. Conduct one-on-one user interviews to get more in-depth feedback.

Customer Satisfaction 98

Customer Satisfaction Feedback Software Analytic Tools User Testing 98

Userpilot

JUNE 28, 2023

While HubSpot surveys have strengths such as an intuitive UI and feedback analytics , they also have limitations in terms of limited customization, basic segmentation, and lack of qualitative response tagging for NPS. It also helps you tag qualitative NPS responses and there’s an AI-powered feedback analytics feature coming in the fall.

Product Research 93

Product Research Data Visualization Software Review Feedback Software 93

Userpilot

DECEMBER 15, 2022

To collect data on feature usage , tag the relevant UI elements. Tag UI elements inside the product. Most analytics tools out there require you to tag specific UI features you would like to track. In Userpilot , you can easily tag the UI elements you are interested in from its Chrome extension. What makes them so handy?

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Product Research 98

Userpilot

DECEMBER 13, 2022

Tag answers to identify patterns. Invite them to do one-on-one user interviews to collect more in-depth feedback. Tag answers to identify reoccurring patterns and trends. Set up tags and group customer feedback responses by theme. NPS response tagging in Userpilot. Segment customers based on their score.

User Testing 97

User Testing Customer Experience Customer Feedback Feedback Software 97

Userpilot

MARCH 14, 2024

TL;DR Heap is a good choice for SaaS reporting and it comes with features such as in-app events, feature tags, behavioral analytics, and survey analytics. Heap’s feature tags Despite being an analytics tool, Heap does not come with the feature tag function. Let’s get started! But it isn’t without flaws.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Mixpanel

JANUARY 12, 2023

We’ve run dozens of customer interviews, analyzed our competitors, tracked our customer lifecycle, and aligned with the company vision: now we’re finally ready to write copy. Conducting interviews with users on what “aha” could be for them is a good starting point. For example, I recently worked on a blog conversion project.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

Userpilot

MARCH 9, 2023

If you want some expert advice on how to find product-market fit, watch our interview with the CEO and Co-founder of Prowly on how she discovered her product-market fit. Interview with Joanna Drabent about how she performed product-market fit analysis. Using tags on certain features to record usage.

User Testing 97

User Testing Product Research Product Marketing Customer Feedback 97

Userpilot

AUGUST 29, 2022

The four ways you can do it include sending in-app microsurveys , checking reviews on product review platforms, running one-on-one user interviews with the Voice of the Customer (VoC) program, and actively monitoring social media channels. Running user interviews. User Interview. Userpilot NPS Response Tagging.

Feedback Software 94

Feedback Software Customer Experience Customer Feedback Product Research 94

Userpilot

AUGUST 10, 2023

Step 2 involves using customer feedback , interviews, and analytics for customer and market research. During this stage, the product team conducts market research , competitive analysis, and customer interviews. Some product research techniques include customer feedback surveys , customer interviews, and product usage analysis.

Product Research 95

Product Research Analytic Tools Feedback Software Research Software 95

Userpilot

MARCH 21, 2023

Identify popular features through feature tagging Feature tagging enables you to track user engagement with different UI elements. Apart from heatmaps, you could use some more old-school techniques like interviews or surveys that will help you get to the root cause of the problem. Feature tagging in Userpilot.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 93

Userpilot

JULY 26, 2022

Use tags to analyze your qualitative feedback and segment users better. It’s like conducting user interviews. When we talk about qualitative feedback, the mind immediately goes to resource-intensive data collecting measures like interviews and focus groups. Understand trends by tagging responses. Try Userpilot !

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

Userpilot

OCTOBER 20, 2022

You should also incentivize customers to take part in surveys, interview loyal customers , and replicate their journey for others. Userpilot lets you build various microsurveys , tag and analyze NPS responses, segment customers based on their feedback, and customize solutions for each segment. Create NPS surveys with Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

MAY 17, 2022

How to collect customer feedback: use interviews, NPS, customer satisfaction surveys, feature surveys, feedback widgets, and product betas. Use customer interviews to learn about user needs. Customer interviews provide a level of information that other feedback methods do not. There are different types of customer interviews.

Product Research 94

Product Research Feedback Loop Feedback Software User Testing 94