Product Talk

SEPTEMBER 20, 2023

Tweet This In today’s Tools of the Trade , we’re turning our focus to the tools product teams use to build and maintain their opportunity solution trees. Trevor also started his continuous discovery journey by reading the book. “I As we learn more about our customers and our product, it evolves.

Data Visualization 250

Data Visualization Analytic Tools Research Software Product Research 250

Userpilot

FEBRUARY 21, 2023

With Heap's Journeys, you can identify and map all the paths that customers take within the product. In Pendo , the information about Track Events is also recorded programmatically without the need for tagging. In Userpilot, you need to create events and tag features manually. Pendo’s Paths offer similar functionality.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

JANUARY 17, 2023

Map your customer journeys to have a visual representation of how users should interact with your tool. to collect feedback throughout the customer journey and learn how different interactions make the customer feel. Use feature tagging and heatmaps to unveil friction. Map your customer journey.

Customer Experience 97

Customer Experience Analytic Tools Feedback Software Data Visualization 97

Userpilot

MARCH 14, 2024

All that is to help you optimize your user journey and boost product adoption. TL;DR When trying to understand how users navigate before they activate, first identify the points where new customers start their journey , like the landing page. Next, list the key events in the user journey leading up to user activation.

Data Visualization 101

Data Visualization Customer Experience Customer Feedback User Testing 101

Userpilot

MARCH 14, 2024

TL;DR Heap is a good choice for user analytics and it comes with features such as user segmentation analysis, survey analytics, user journey mapping, and behavioral analytics. Specifically, look for features like custom events, feature tagging, heat maps , and session recordings. In Heap , you can use Journeys for user journey mapping.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

FEBRUARY 15, 2023

In the blog, we look at 4 well-known product analytics tools, their pros, cons, and most suitable applications. Qualities of best product analytics tools include goal tracking, user journey tracking, product usage tracking , user behavioral segmentation , real-time data access, and integrations with other tools.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Reporting Tools 97

Userpilot

MARCH 14, 2024

You can fine-tune the user journey by monitoring each user interaction for the best results. Insights from Heap can help you identify points of friction in user journeys and optimize the user experience to drive product growth. You can use Session Replays to monitor the exact journey a user takes within your product.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Technical Review 52

Userpilot

DECEMBER 6, 2022

How to analyze the collected data: NPS response tagging: Get qualitative NPS data and highlight the areas that need your attention more than others. Addressing those areas of concern will smoothen the user journey, helping you reduce churn. Tag NPS responses to analyze feedback data. Response tagging with Userpilot.

Data Visualization 97

Data Visualization Customer Feedback User Testing Feedback Software 97

Userpilot

MARCH 14, 2024

TL;DR Heap is a good choice for churn analytics and it comes with features such as user segmentation analysis, behavioral analytics, user journey mapping, and cohort analysis. If you’re looking to segment users based on more detailed parameters, such as feedback and interaction with tagged features, Userpilot would be a better fit.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Technical Review 52

Userpilot

AUGUST 10, 2023

A product adoption platform like Userpilot will enable you to create and trigger surveys contextually across the customer journey and tag responses to identify patterns. Book a demo now to learn more about our NPS functionalities. Pinpoint what exactly is going wrong in the customer journey so you can fix it.

Product Research 91

Product Research Feedback Software Analytic Tools Data Visualization 91

Userpilot

DECEMBER 22, 2022

Use NPS and CSAT to measure satisfaction along the user journey. P/M failure means you’re attracting customers that can’t find value in your product, hence they drop off early in the customer journey. Measure customer satisfaction along the journey. Our platform gives you templates you can customize as you want.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software User Testing 96

Userpilot

JANUARY 30, 2023

Customer journey behavioral data helps you find friction at different touchpoints that slows down activation and adoption. Just like customer journey data, user flow behavioral data is great for identifying friction and drop-off points. Behavioral Data Types: feature tagging in Userpilot. What is behavioral data?

Data Visualization 91

Data Visualization Analytic Tools Research Software Customer Experience 91

Userpilot

FEBRUARY 3, 2023

You can use CES , CSAT , and NPS surveys across the entire customer journey. Build a customer journey map to make sure you’re hitting all the touchpoints and understanding how customers engage with your brand at every moment. The two top customer analysis tools of our choice are Semrush and Userpilot.

Analytic Tools 98

Analytic Tools User Testing Research Software Feedback Software 98

Userpilot

MARCH 14, 2024

Journeys also come in handy for funnel analysis by helping you monitor the different paths users take within an in-app experience. It offers a first-hand view of the journey users take through a product. Journeys charts to analyze the different paths users take within a particular in-app experience. Journeys feature on Heap.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

JULY 15, 2022

Map out the customer journey , and all touchpoints to build user segments based on product usage. Monitor what users are doing in the product with feature tagging and predefined goals. In addition to leaving impressive reviews, referring to their network, and tagging you on social media, they have a great deal to say about you.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Experience 98

Userpilot

APRIL 14, 2024

Here’s what makes Userpilot’s product analytics stand apart from Heap’s: Powerful segmentation capabilities : With Userpilot, you can segment users based on various factors, such as their feedback and interactions with tagged features and in-app experiences. Heatmaps on Heap. Session replays feature on Heap. Analytics on Heap.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software User Testing 52

Userpilot

MARCH 14, 2024

Must have features of cohort analysis tools Cohort analysis is like having a microscope to examine your users’ journey. It offers a first-hand view of the journey users take through a product. Journeys charts to analyze the different paths users take within a particular in-app experience. Journeys feature on Heap.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Technical Review 52

Userpilot

MARCH 14, 2024

TL;DR Heap is a good choice for SaaS reporting and it comes with features such as in-app events, feature tags, behavioral analytics, and survey analytics. Insights from Heap can help you identify points of friction in user journeys and optimize the user experience to drive product growth. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JANUARY 30, 2023

This article features all the nooks and crannies that will help you learn how to analyse the customer journey using behavioral analytics. You’ll learn customer behavior patterns at each customer’s journey stage to spot product growth insights and improve customer satisfaction.

Analytic Tools 96

Analytic Tools Data Visualization Customer Feedback Feedback Software 96

Userpilot

JULY 20, 2022

This data helps product managers fix friction points in the user journey and ultimately improve retention. User engagement data includes different data points related to product usage gathered during the user journey stages. Use feature tagging to see how customers engage with different features. What is engagement data?

Data Visualization 97

Data Visualization Analytic Tools Customer Experience Customer Feedback 97

Userpilot

NOVEMBER 9, 2022

Choose the point in the user journey to assess and trigger surveys after the action is completed. Measure the CSAT score at different customer touchpoints in the user journey to understand if users are satisfied with your product. Choose the point in your customer journey to assess and trigger surveys after the action is completed.

Customer Satisfaction 97

Customer Satisfaction Onboarding KPIs Customer Feedback Product Research 97

Userpilot

MARCH 9, 2023

That’s exactly what we explore in our review. This includes unlimited no-code features and page tagging, user segmentation , and behavioral analytics. With Pendo you can easily tag unlimited pages and features you want to track without installing any tracking code. The free plan offers unlimited page and feature tags.

Data Visualization 97

Data Visualization Software Review Analytic Tools Feedback Software 97

Userpilot

AUGUST 14, 2023

Tag survey responses so you can find common patterns among detractors and promoters. Cross-reference user responses to their stage in the customer journey to find correlations that can lead to actionable insights. NPS questions) Based on your experience with our product, how would you rate your likelihood of recommending it to others?

Product Research 90

Product Research Data Visualization Analytic Tools Feedback Software 90

Userpilot

JANUARY 12, 2023

Looking for behavioral segmentation examples that drive conversions at different customer journey stages? Behavioral segmentation tracks user behavioral patterns at every customer journey stage. Other segmentation data may help you optimize your in-app marketing messages for different segments at every stage of the customer journey.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JULY 31, 2023

Pirate metrics (or AARRR), which focuses on optimizing the customer journey. Book a demo call with our team and get our help. Which organizes your key metrics based on the stages of the user journey, including: Acquisition, activation, retention, referrals, and revenue. Feature tagging with Userpilot.

Onboarding KPIs 94

Onboarding KPIs User Testing Product Research Analytic Tools 94

Userpilot

FEBRUARY 20, 2023

In our article, we aim to help you make the decision. The funnels feature is available in both of the tools and enables you to see how your users progress across different stages of the user journey. Pendo vs Amplitude? Which of them should you choose to generate growth insights for your product? This is a serious dilemma.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

DECEMBER 13, 2022

A friction point is any variable that slows down customers at different stages of the customer journey. Map your customer journey. Uncover resistance in the user journey with funnel analysis. A friction point is any variable that slows down customers as they journey through your product. Map your customer journey.

Analytic Tools 93

Analytic Tools Research Software Feedback Software Data Visualization 93

Userpilot

JUNE 25, 2023

Send CSAT surveys across the customer journey to collect feedback from specific stages, take action to improve the product experience, and close the feedback loop. Leverage funnel analysis to spot users who are experiencing friction at a specific stage of the journey and reach out to them with personal help.

Data Visualization 93

Data Visualization Customer Feedback Analytic Tools Customer Experience 93

Userpilot

DECEMBER 12, 2022

Use feature tagging and see how customers engage with features. Feature tagging gives you granular insights into how users interact with your product. All you have to do is use our chrome extension to tag the feature(s) in question, and you’ll be able to see how customers are interacting with them (clicks, hovers, etc.).

Data Visualization 96

Data Visualization Onboarding KPIs Dashboard User Testing 96

Userpilot

JUNE 5, 2023

TL;DR The SaaS conversion funnel is a visual representation of your ideal customer journey from awareness to product adoption and revenue expansion. Some ways to do this include: Track customer interactions with feature tags How do customers engage with your product? Feature tagging and interaction analysis with Userpilot.

Analytic Tools 82

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 82

Userpilot

JANUARY 16, 2023

How our software helps you get track user data and reduce churn: Feature tagging: This functionality allows you to track engagement for any feature and element on your platform. Feature tagging with Userpilot. Goal tracking: Optimize your funnel by setting goals for each important milestone in the customer journey.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Software Review 105

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. Best practices to implement during customer onboarding: Map the customer journey , taking note of the pain points at every turn. How to improve the user onboarding journey during the secondary onboarding.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

APRIL 20, 2021

Tracking user journey analytics is a big part of every product manager or marketer’s job. But tracking user analytics data across the user journey , and leveraging it to drive growth, are two separate things. When it comes to having a friend over, we somehow know how not to overwhelm them from the first moment they step into our house.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software User Testing 98

Userpilot

JANUARY 3, 2023

Tag your NPS responses, find a common pattern, then reach out to detractors to get more information. Correlate NPS results with product usage to see if your detractors are missing a specific feature or skipping a step in their journey. Tag qualitative responses and identify recurring patterns. Tagging NPS responses on Userpilot.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

MAY 5, 2023

There are four steps to developing a customer success workflow: Define specific customer success goals for each stage of the user journey. Create a customer journey map and identify the milestones and touchpoints required for each stage. Remember: Users need to activate features continuously during their journey.

Analytic Tools 87

Analytic Tools Feedback Software User Testing Customer Experience 87

Userpilot

JULY 30, 2022

The primary goal of task analysis is to detect flaws in the UX design that compromise the user journey , customer engagement , and customer satisfaction. A task analysis is a process of putting yourself in the shoes of your customers and experiencing their user journey. What hinders their journey? Task analysis process.

UX 98

UX Customer Experience Research Software User Testing 98

Userpilot

JANUARY 30, 2023

TL;DR Customer activation is the second stage in the user journey—after customer acquisition. Personalize the customer journey with segmentation. Use feature tags and heatmaps to measure customer engagement and find improvement areas. Customer activation is the second stage in the user journey—after customer acquisition.

Analytic Tools 92

Analytic Tools Feedback Software Customer Experience User Testing 92