Userpilot

JANUARY 12, 2023

User behavior analytics (UBA) is a way to track user activities across the web, mobile, and other digital channels. Employ UBA data to find and resolve friction points to improve customer satisfaction. Amplitude — for monitoring in-app user activity, measuring user engagement, and optimizing in-app experiences.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

MAY 31, 2023

Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. Feature adoption metrics are important for understanding where users are dropping off , what users find valuable to inform the product roadmap and optimize user personas , and to know where to offer more guidance.

Onboarding KPIs 95

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 95

Alchemer Mobile

APRIL 11, 2018

Editor’s note: As a follow up to the article from Ashley Sefferman that was written for the 280 Group blog last month, this month we’ve invited Roger Snyder from 280 Group to discuss how to turn the data these metrics provide into real insights to better manage your product strategy. No less important are your business goals.

Data Visualization 140

Data Visualization Research Software Customer Experience User Testing 140

Userpilot

JUNE 30, 2023

This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. Known for its budget-friendly pricing , Rytr enables the creation of high-quality content such as blog posts, emails, and social media captions.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

MARCH 17, 2023

Understanding customer needs helps to improve customer experiences , increase customer satisfaction , meet and exceed customer expectations , and provide good customer service. Product needs are based on price, product features, usability , and product performance. And also how you can improve your product to be more attractive.

Data Visualization 98

Data Visualization Customer Feedback User Friction User Testing 98

Usersnap

JANUARY 26, 2022

Building, designing, and improving a SaaS product is a beautiful, never-ending journey. Well, collecting in-app feedback, whether mobile or web, is key to knowing what to build, design and improve upon. Well, collecting in-app feedback, whether mobile or web, is key to knowing what to build, design and improve upon.

Feedback Software 111

Feedback Software Analytic Tools Research Software User Testing 111

Usersnap

DECEMBER 19, 2023

TL;DR The article underscores the importance of 1 to 5 rating scale surveys & how it has helped me in my PM journey, exploring their simplicity, versatility, and impact on user-centric product development. Feedback integration catalyzes continuous improvement, data-driven decisions, and the creation of exceptional user experiences.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

AUGUST 5, 2023

The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience. Trigger contextual in-app surveys to gather customer satisfaction data. Get a Userpilot demo if you’re looking for the best platform for actionable in-app data tracking.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 96

Usersnap

OCTOBER 12, 2021

It is the utmost important, revenue-correlated topic in FinTech. In particular, how they listened to the voice of customers and turned that into features and UX improvements. In particular, how they listened to the voice of customers and turned that into features and UX improvements. What do the customers need?

User Testing 121

User Testing Feedback Software Customer Feedback Customer Experience 121

Userpilot

DECEMBER 31, 2022

In this article, we cover: What digital experience analytics is and why tracking these data points is important? Digital experience analytics is beneficial because it helps you make data-driven decisions, identify friction points in customer journeys, and improve retention and loyalty. Let’s get started.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

APRIL 14, 2023

A good adoption solution requires an engagement layer for in-app guidance. Access to on-demand self-support help is also an important factor in product adoption, so a DAP should support such functionality. Most of the platforms offer a solid engagement level and enable you to collect user feedback in-app. Book the demo!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

DECEMBER 8, 2022

SaaS companies use different types of heatmaps to identify user behavior in the app to spot friction points and, hence, improve UX and conversion elements. Heat maps help companies identify elements that visitors aren’t noticing, track user engagement , and improve customer experience by making changes to website design.

Analytic Tools 98

Analytic Tools Data Visualization User Testing Customer Feedback 98

Userpilot

AUGUST 10, 2023

Tracking your product’s DAU, WAU, MAU metrics will provide insights into user engagement and how well your tool is performing. Monthly active users (MAU) refer to the number of unique users that engage with your app in a month. Your Weekly active users (WAU) are the number of unique users that engage with your app in a week.

Analytic Tools 85

Analytic Tools Onboarding KPIs Customer Experience Customer Feedback 85

The Product Coalition

MARCH 8, 2023

We will also discuss the importance of fine-tuning the API for specific use cases and how product managers can lead the way in incorporating this cutting-edge technology into their applications. ChatGPT API is the key to unlocking a whole new level of engagement and automation. Let’s dive in!

ChatGPT 122

ChatGPT Customer Experience Research Software Artificial Inteligence 122

Userpilot

JULY 9, 2023

Start improving user experience and usability with user research. Next, generate and prioritize ideas for improving the usability and user experience you’ve identified in the research. Next, generate and prioritize ideas for improving the usability and user experience you’ve identified in the research.

User Testing 89

User Testing Product Research Customer Experience User Experience 89

Userpilot

FEBRUARY 15, 2022

Monthly active users (MAUs) refer to the number of unique visitors that engage with your web or mobile app in a month. You should always segment your audience for contextual in-app communication. Increase monthly active users with the right in-app guidance at the right time. What are monthly active users (MAU) in SaaS?

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

DECEMBER 3, 2022

There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS. How to identify opportunities to improve your UX design. 12+ UX improvements you can make to boost retention. The good news?

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

FEBRUARY 20, 2023

You can analyze the behavior of each of them and in Pendo you can target them with in-app guidance. Pendo vs Amplitude? Which of them should you choose to generate growth insights for your product? This is a serious dilemma. In our article, we aim to help you make the decision. How does this sound? Ready to dive in? Book the demo !

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

UX Planet

MARCH 17, 2024

The process typically involves the following steps: Write a text prompt: provide AI with written content, such as a script, blog post, prompt, or presentation outline, that you want to convert. You can spend countless hours on laborious creation processes and still struggle to keep up with user demand. The output was a total mess.

Data Visualization 74

Data Visualization Analytic Tools Artificial Inteligence Generative AI 74

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. Add in-app video tutorials to make the onboarding process smooth. Use gamification to encourage existing customers to engage with your app.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

MARCH 27, 2023

TL;DR Product analytics is the process of collecting and analyzing usage data to get an objective and unbiased picture of user behavior in-app. Marketing analytics focuses on tracking the performance of marketing campaigns, while product analytics is interested in product engagement and user behavior inside the product. Book the demo!

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

MAY 18, 2023

Read on to find four key differences between UX and CX and how to improve both. Read on to find four key differences between UX and CX and how to improve both. As steps to improving the user experience, Userpilot can help you: Dig into advanced product analytics , build in-app experiences, and send in-app surveys to collect feedback.

Customer Experience 95

Customer Experience User Testing Analytic Tools Feedback Software 95

Userpilot

JANUARY 31, 2022

If you’re a SaaS owner with a multi-platform product, you may be wondering what the difference between in-app notifications and push notifications is. Today we’re going to compare the two so you know which one to use for your in-app marketing goals! What are in-app notifications? Let’s get started!

Feedback Software 98

Feedback Software Onboarding KPIs Customer Feedback User Testing 98

Userpilot

JULY 7, 2022

Getting clarity on feedback can mean the difference between changing up product features vs a few in-app guidance experiences. Userpilot allows you to collect and take action on feedback in the form of in-app experiences, experience flows, resource centers and more. Want to build in-app NPS surveys and improve your product?

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Customer Feedback 52

Userpilot

SEPTEMBER 30, 2022

Digital customer experience references the part of the journey that’s experienced virtually in digital channels, such as mobile app experiences, website browsing, social media interactions, etc. That way, you can improve their digital CX by personalizing in-app experiences for their specific use cases.

Customer Experience 92

Customer Experience User Testing Data Visualization Feedback Software 92

The Product Coalition

DECEMBER 9, 2019

Mobile minutes as a percentage of total online minutes has also been rising. India and APAC countries have shown significant growth in mobile news consumption. The share of mobile time spent on News is reaching historic levels in U.S. The share of mobile time spent on News is reaching historic levels in U.S. markets too.

Analytic Tools 83

Analytic Tools Customer Experience Data Visualization Article 83

Userpilot

MAY 17, 2022

Are you a product manager looking to add enhancements to your existing product and improve engagement ? But what is a product improvement? There will always be changes, updates, and improvements that need to be implemented to improve user experience and keep products competitive. What is a product improvement?

Feedback Software 98

Feedback Software User Testing Product Research Customer Feedback 98

Userpilot

JULY 30, 2022

In this article, we’ll be covering all the necessary steps to successfully perform a task analysis. In this article, we’ll be covering all the necessary steps to successfully perform a task analysis. Why is task analysis important in UX? Let’s dive in! Task analysis involves five steps. What is a task analysis in UX?

UX 98

UX Customer Experience Research Software User Testing 98

Userpilot

MARCH 11, 2022

After reading this, you will be equipped to track user behavior on your website and app. User behavior is an umbrella term for all the activities a user performs on your app or website. Important user behavior metrics to track include trial signups and conversions , activation , and complete adoption.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Reporting Tools 97

Userpilot

MAY 11, 2022

You can use product usage data to develop an effective marketing strategy, improve products, retain customers , as well as to accelerate customer adoption. But what is more important is that without customer segmentation, you simply cannot build a sought-after product with high user loyalty. Curious to get more details?

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Feedback 98

Userpilot

OCTOBER 31, 2022

Gather in-app customer feedback. Use Userpilot to analyze user sentiment, gauge in-app engagement , and deliver tailored in-app experiences. Keep reading to uncover your product growth possibilities! Customer needs stand for the reasons that influence buying decisions. Identify the customer journey. Visualize customer data.

Data Visualization 98

Data Visualization Analytic Tools User Testing Feedback Software 98

Usersnap

NOVEMBER 6, 2020

Did you know that technical issues are the number one reason people delete apps off their phones? More than 90% of the downloaded apps are deleted after one use. Also, you need to make sure that you get the right hosting platform so that your website’s performance experience no lags. That’s right! This is why UX matters.

Feedback Software 111

Feedback Software Research Software Weak Development Team UX 111

Centercode

FEBRUARY 5, 2021

The key to navigating that minefield without a performance blowup? Tapping into an aspect of growing importance within the realm of beta testing: technographics. Today we’re talking technographics — what they are, why they matter, who they benefit, and how using them improves your testing efficiency and product performance.

Feedback Software 98

Feedback Software User Testing Product Research Customer Feedback 98

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. Add in-app video tutorials to make the onboarding process smooth. Use gamification to encourage existing customers to engage with your app.

Analytic Tools 75

Analytic Tools Feedback Software Research Software Data Visualization 75

Userpilot

AUGUST 6, 2023

In this guide, we’re going to go over why the omnichannel customer experience is important and how you can build a consistent brand experience across multiple channels to keep customer satisfaction levels as high as possible! Always be on the lookout for gaps in the omnichannel experience and areas that need improvement.

Customer Experience 88

Customer Experience User Testing Customer Feedback Feedback Software 88

Userpilot

JULY 24, 2023

Zendesk communicates with external apps via API, so creating integrations is easy. With the AppFollow integration, you can monitor customer feedback across all major app stores. SmileBack is a feedback app designed for helpdesk solutions so you can evaluate your customer support services effectively.

Embedded Analytics 90

Embedded Analytics Data Visualization Analytic Tools Feedback Software 90

Userpilot

JUNE 12, 2023

Make sure to gather feedback as you go and use what you learn to test and improve the experience. Why should they invest their time in building a goal-oriented in-app user onboarding process , compared to, for example, minimum viable onboarding? Let’s get started. Next, define what the key activation points in the journey are.

Analytic Tools 89

Analytic Tools Feedback Software Onboarding KPIs User Testing 89