Mind the Product

APRIL 3, 2020

We’ll let you decide! Every day you gathered in your hundreds (and in your many time zones!) Our week-long event – Mind the Product APAC has come to an end and what a week it’s been! Did we achieve that? Our awesome attendees joined us from Thailand, India, Hong Kong, Australia and beyond! Hacking Confidence.

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Intercom, Inc.

JANUARY 16, 2020

But what happens when you take away the constraints of an actual whiteboard – the location, the space, and the time? If you enjoy our conversation, check out more episodes of our podcast. If you enjoy our conversation, check out more episodes of our podcast. Andrey and his team are finding out. Short on time?

Research Software 249

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Userpilot

JULY 31, 2023

If you’re looking for the answer to this question, you’re in the right place! Pendo Guides are in-app experiences that you can use to onboard your users and keep them up to date with releases. The app allows you to launch in-app surveys to collect qualitative and quantitative user feedback, including NPS data.

Data Visualization 90

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Userpilot

JANUARY 23, 2023

Segmenting customers into groups based on similar traits, allows you to still market highly relevant content to keep them engaged, and do so efficiently. Strategies you can use to lean on marketing segmentation for higher retention rates. It lets you easily personalize a customer’s experience. Let’s get started.

Customer Experience 97

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Userpilot

FEBRUARY 25, 2024

From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. Discover the critical stages of each funnel and tools that help you gather actionable insights. Funnel analysis allows you to: Measure company performance. Create data-driven product roadmaps. Activation funnel.

Data Visualization 101

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Userpilot

OCTOBER 30, 2022

And it doesn’t matter what systems or tools you use; you’ll struggle if user satisfaction isn’t the bedrock of your customer retention strategy. And it doesn’t matter what systems or tools you use; you’ll struggle if user satisfaction isn’t the bedrock of your customer retention strategy.

Feedback Software 94

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Userpilot

NOVEMBER 21, 2022

Does your organization really need such a role if you already have a product manager ? These are just a couple of questions we’re exploring in the articles so if that’s what you’re after, you’re in the right place. Whether you need a product launch manager or not depends on the size of your organization.

Product launches 97

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Userpilot

NOVEMBER 14, 2022

Reciprocity marketing is providing value upfront to motivate current and target customers to give you something in return. Reciprocity marketing: Helps you get closer to your audience and gain marketing data to learn more about them. Increases interest in your brand and establishes you as an authority. Make it memorable.

Feedback Software 97

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Userpilot

MAY 30, 2023

They help you decide what product or service to prioritize, streamline your advertising and marketing, and better connect leads with their goals and pain points. The number of user personas you need will vary depending on your business and the diversity of your audience. User personas should tell you who the user is.

Data Visualization 98

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UX Planet

FEBRUARY 5, 2024

When you have to create icons for non-standard concepts, this is a much more complex task. To help you get ideas for complex icons, I am sharing a prompt template to develop creative ideas for icons so you will always have ideas for this case. The AI won’t do all the work The prompt can help you design an icon for your project.

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Userpilot

JUNE 20, 2023

It is a feeling – like when you first set eyes on your date and feel relaxed and at home. So, how can you build trust with UX design ? So, how can you build trust with UX design ? Performing usability tests at different phases of your design process to help you identify and fix design problems. What is user trust?

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Userpilot

NOVEMBER 16, 2021

If you’re not sure what this type of communication channel should look like for your business, or how you should go about building it from scratch, this article is here to help you. The immediacy and relevancy of in-app communication means that it’s a powerful tool for your product marketing department.

Feedback Software 96

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Userpilot

SEPTEMBER 11, 2023

What do you need to successfully navigate the different product launch phases? Whether you’re launching a new product or releasing a new feature/version of your product, this article will guide you through the different launch phases and help you create an effective product launch strategy.

Product launches 104

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Userpilot

MAY 3, 2023

A better alternative you can adopt. Intercom Surveys help you create customizable surveys that capture customer feedback and help you understand the customer experience. It enables you to create custom NPS surveys , analyze them, and program follow-up actions based on users’ responses. How they work.

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Userpilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! Feedback loops consist of five key steps: you collect customer feedback, analyze it , acknowledge it, act on the findings, and bring users up-to-date with changes. Let’s get right to it!

Product Research 98

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Userpilot

JUNE 26, 2023

This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! Before you act on user feedback and requests, prioritize them with an appropriate framework. How you act on feedback will depend on the identified problems. Let’s dive in!

Feedback Software 92

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Intercom, Inc.

FEBRUARY 26, 2018

It’s hard to win a battle you don’t realise you’re in. It’s even harder if you don’t know all of the armies on the field, their strategies and weapons, or even who’s a friend and who’s a foe. They have the same great ideas and are trying to beat you at your own game. by Rich Archbold, Senior Director of Engineering at Intercom.

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Userpilot

NOVEMBER 18, 2021

That way, you can learn from their experiences and then apply your insights to your own user journey. Feel free to use this post as a resource to deepen your understanding of Aha Moments and how you can create them for your own customers. Userpilot's analytics suite will make discovering your Aha Moment much easier.

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Userpilot

JANUARY 29, 2023

In the era of unprecedented customer power, good customer experience is the key to successful product growth. It also examines some good customer experience examples and how you can design one. TL;DR Product experience involves everything you do within the user journey that shapes users’ perception of your product.

Feedback Software 98

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Userpilot

JANUARY 7, 2022

Here’s the brutal truth: it doesn’t matter how beautifully engineered your product is or how many millions of dollars you’ve raised. Before you run off to create an onboarding process for your own SaaS business, let’s first see what we can learn from the best practices and examples established by other companies.

Analytic Tools 96

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Userpilot

JANUARY 9, 2023

This article considers all you need to know about retention marketing. What personalized customer retention strategies are open to you? What tools can help you personalize the customer experience? Userpilot’s many features help you implement robust personalization strategies. Let’s begin!

Feedback Software 95

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Userpilot

JULY 18, 2023

Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products! When you look for a new product, make a list of the use cases and research tools for them. Let’s get right to it!

Analytic Tools 96

Analytic Tools Feedback Software Research Software Reporting Tools 96

Usersnap

FEBRUARY 15, 2021

But can you win customers’ hearts with “phew”? Or do you need a “wow”? The new Usersnap widget and project templates are here to boost your “wow” levels by making user feedback more versatile and adding research value to help you make wiser product decisions. Basically you only need to say “yes I do!” ). Linking projects.

User Testing 52

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Userpilot

AUGUST 18, 2022

Customer advocacy is a powerful force for driving business growth without breaking the bank. But what exactly is customer advocacy and how can you use it to your benefit? Then, prompt those loyal customers to share their positive experiences with their network and attract new customers for you.

User Testing 97

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Userpilot

DECEMBER 10, 2020

If you don’t like getting negative feedback either – congratulations! You’re a human! You’d probably pass the Turing Test! You need to collect, categorise and respond proactively to negative feedback – so seek it directly from users and track comments elsewhere. It’s normal.

User Testing 97

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Userpilot

JANUARY 12, 2023

You’ll struggle to boost user engagement and retention if you don’t clearly define what an engaged user is. That is why this article will give you guidelines for defining engaged users and strategies for your company and increasing your engagement rates. They also actively spread the word about you.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

MAY 22, 2023

In this article, we explore what customer loyalty is, why it’s important, and how you can build customer loyalty in your SaaS business. As you build customer loyalty around your brand, you improve your customer retention rate , grow the customer’s lifetime value , and, ultimately, grow your income.

Customer Experience 84

Customer Experience User Testing Feedback Software Customer Feedback 84

Indicative

JANUARY 14, 2021

However, a recent uptick in demand thanks to the effects of the COVID-19 pandemic notwithstanding, user growth in the segment has slowed in recent years. However, a recent uptick in demand thanks to the effects of the COVID-19 pandemic notwithstanding, user growth in the segment has slowed in recent years. Enter Cohort Analysis.

User Testing 91

User Testing Data Visualization Customer Experience Analytic Tools 91

Usersnap

JULY 27, 2020

You want to know the needs and new ideas from your customers. So you love hopping onto different pages to hunt them down, hitting F5 to refresh the list every hour. allows you to track customer requests timely in a streamlined fashion. First, you need a feature request channel. Therefore you also need to keep up!

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Userpilot

JUNE 10, 2022

All roadmaps should serve as a powerful communication tool. They help you build interest and engagement, retain existing customers, and align delivery teams. There is an interesting debate about whether you should publicize your roadmap or keep it private. Then it’s a case of defining what roadmap structure works for you.

Feedback Software 52

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Usersnap

MARCH 16, 2023

This article will help you understand (or remind you) what a B2B2C business model is, and learn how POM navigated its industry’s challenges successfully by understanding their customers’ needs. So grab your bucket of popcorn and oversized drink and let’s help you apply the same concept to your product!”

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Userpilot

FEBRUARY 9, 2023

If you’re after answers to these questions, we’ve got you covered! Next, you need to choose the right metrics to measure progress and set the timescale for the experiment. As the experiment is taking place, adjust its duration to ensure you have enough statistically significant data. Let’s dive right in!

Product Research 93

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Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. In this article, we’re going to explore 8 ways you can deploy them as part of your onboarding process to drive customer success. A brief note.

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Surya Suravarapu

MARCH 9, 2020

Before making specific comments on the points of agreement and disagreement, I thought, it's a good start to post my notes from John Doerr's excellent book. These notes are a couple of years old. Recently, on my Twitter feed, the chatter on OKRs was picking up. I'll have some additional commentary in the follow-up posts.

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The Product Coalition

FEBRUARY 11, 2020

Do you want to get this article in your inbox? You can sign up here and join 25k other subscribers. What brought you to ‘agile?’ “So TL; DR: The Agile Movers & Shakers Interview with Dave West of Scrum.org Welcome to the Agile Movers & Shakers interview series. Today’s guest is Dave West. They had really bought into it.

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Brian Balfour

OCTOBER 12, 2016

As addictive as they are, prescription-based tactics and tools won’t solve your problem, and most importantly, help you become an elite marketer. More specifically, you don’t figure out the answer by just plugging in the answers that have worked for others in the past. So that begs the question, how do you do this?

Marketing 94

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Balsamiq

DECEMBER 11, 2017

What industry do you work in, and what is your title or job description? What kinds of things are you excited about in your industry? It’s freeing us to focus our brain power on observation, reasoning, and solving realistic problems. What suggestions do you have for someone looking to succeed in your role or industry?

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