Userpilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding KPIs 86

Onboarding KPIs Feedback Software User Testing Analytic Tools 86

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. 13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process. Implement an onboarding checklist to drive activation. Use email marketing campaigns to bring back inactive users.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

Userpilot

SEPTEMBER 20, 2022

Nailing the customer onboarding process is one of the most important tasks for any savvy PM or SaaS owner. A customer onboarding process describes all the activities required for a user to experience value from your product (whether they’re new customers or experienced users trying out a new feature).

Analytic Tools 97

Analytic Tools Feedback Software Research Software Onboarding KPIs 97

Userpilot

APRIL 19, 2022

The product engagement score (PES) provides insight into how users are engaging or interacting with your product. To improve your engagement, drive product stickiness, use interactive walkthroughs to increase your activation rate , take user feedback and act on them. Your users engage with your product every time they use it.

Feedback Software 97

Feedback Software Analytic Tools Onboarding KPIs User Testing 97

Userpilot

MARCH 31, 2023

This is a question every customer success manager must address in order to turn free users into paying customers. In this article, we’ll share practical tips on creating a successful free-to-paid conversion strategy and converting free trial users into paid users. Personalize the experience for each user persona.

Feedback Software 92

Feedback Software Onboarding KPIs Strategy Customer Experience 92

Userpilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. Get it right, and you’ll transform the user onboarding experience for your customers.

Research Software 96

Research Software Onboarding KPIs Data Visualization Customer Experience 96

Userpilot

JULY 20, 2023

Poor onboarding. How to track and identify potential churn issues: Measure customer satisfaction across the user journey. Analyze customer behavior to spot sudden spikes in user activity. How to reduce churn rate and increase customer lifetime value: Personalize the onboarding process for new customers to shorten time to value.

Customer Experience 92

Customer Experience Feedback Software Analytic Tools Data Visualization 92

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. Today’s article is going to discuss the onboarding phases and their importance for product adoption. Benefits of the SaaS user onboarding process: Improved retention. Welcome new users.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

NOVEMBER 24, 2022

Proper documentation can go a long way when outsourcing processes, hiring new employees, and onboarding customers to use your product as intended. It benefits knowledge sharing (giving users quick access to information), diminishes human errors, and reduces operating costs. Adding as many details as possible.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Userpilot

DECEMBER 13, 2022

Getting new users signed up and beginning to get value from your product is a challenge many product managers will face: onboarding UX best practices can help you tackle it effectively. When looking at onboarding new users to your product or service, it’s best to follow best practices. Ready to get into it?

Onboarding KPIs 97

Onboarding KPIs Feedback Software UX Data Visualization 97

Userpilot

MARCH 23, 2023

Contextual onboarding is the best way to keep users engaged with your product. But what are some contextual onboarding examples that could inspire you to implement it? So if you want to learn how to apply contextual onboarding tactics to grow your business, keep reading.

User Testing 83

User Testing Customer Experience Data Visualization Demo 83

Userpilot

JULY 14, 2022

Getting user onboarding right is critically important for any SaaS: in this article, we’re going to explore the powerful concept of minimum viable onboarding. We’ll start by looking at what user onboarding is, then look at why minimal viable onboarding is valuable, and finally how to implement it in your product.

Customer Experience 92

Customer Experience Analytic Tools Customer Feedback Data Visualization 92

Userpilot

JUNE 22, 2023

You can identify potential churn in the following ways: Monitoring user interactions and identifying sudden spikes or drops in activity. To reduce churn rate , you can follow practical tactics like: Personalize customer experience from the start by tailoring onboarding and in-app guidance.

Data Visualization 93

Data Visualization Feedback Software Analytic Tools Customer Experience 93

Userpilot

DECEMBER 3, 2022

In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Use live demos to showcase your product and free trials and freemium models to attract potential users at the acquisition stage. Example of a user persona.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

Userpilot

MAY 16, 2022

Product-led onboarding is something of a revolution in the SaaS industry. It’s not a ‘hack’ or a quick fix: it’s a mindset shift in how you approach your user onboarding process. Ready to transform new users into lifelong customers? Ready to get started with a product-led onboarding strategy?

User Testing 97

User Testing Customer Feedback Customer Experience Feedback Software 97

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Point users to key actions with onboarding checklists.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

JULY 25, 2022

So, how can the BJ Fogg behavior model be applied to anticipate and design for user behavior? Use the Fogg behavior model to improve onboarding by breaking the customers’ journeys into specific journeys to keep them on their path to activation. Want to increase user adoption with in-app onboarding?

Customer Experience 96

Customer Experience Data Visualization Framework Demo 96

Userpilot

AUGUST 2, 2023

Software users only continue subscribing if they find your platform useful. Implement these 6 steps to create an effective engagement plan: Define your user personas and their pain points. A/B test your user flows and iterates your strategy. A/B test your user flows and iterates your strategy. User persona example.

Feedback Software 89

Feedback Software User Testing Customer Experience User Friction 89

Userpilot

APRIL 12, 2023

What’s a user adoption strategy? TL;DR A user adoption strategy is a plan for user education and onboarding so that they progress smoothly toward activation and adoption. TL;DR A user adoption strategy is a plan for user education and onboarding so that they progress smoothly toward activation and adoption.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Feedback 98

Userpilot

MAY 30, 2022

First impressions count, so getting your onboarding UI design right is critically important for any savvy SaaS owner. In this article, we’re going to dig into the theory behind user onboarding , break down the different elements of the process, and explore best practices and techniques you can apply to your own product.

Feedback Software 97

Feedback Software Research Software User Testing Customer Experience 97

Userpilot

FEBRUARY 15, 2023

Are you in the process of implementing in-app onboarding and looking for successful product tour examples for inspiration? We’ll cover what a product tour is, and how they fit into the onboarding process, then get straight into some examples, and finally explore the best product tour software tool for the job. Why use them?

Feedback Software 96

Feedback Software Analytic Tools Onboarding KPIs User Testing 96

Userpilot

NOVEMBER 1, 2021

If you've ever heard the term "user onboarding " and felt confused as to what it meant, you're not alone. Here at Userpilot , we regularly talk to hundreds of SaaS companies about their onboarding across the whole user journey. Allow us to share our understanding of user onboarding with you.

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 97

Userpilot

JULY 25, 2022

Customer onboarding challenges are something every SaaS owner or product manager will face at some stage of their career. Because onboarding is such an important area to get right, it’s critical to have a framework (and the tools) to overcome them. Customer onboarding challenges are blockers stopping you from converting users.

Feedback Software 95

Feedback Software Onboarding KPIs Analytic Tools User Testing 95

Userpilot

OCTOBER 8, 2022

Customer onboarding is an incredibly complex topic – you don’t get it right by accident. Instead, you need a comprehensive customer onboarding framework to give you a sense of structure… and set you and your SaaS up for success. Onboarding cannot be pigeonholed as a single ‘thing’ or feature.

Analytic Tools 95

Analytic Tools Onboarding KPIs Feedback Software Framework 95

Userpilot

JANUARY 9, 2023

The onboarding screen is a vital part of your product design. Well designed, it will lead the user on, giving them the motivation they need to engage with the rest of your tool. Similarly, a subpar onboarding screen only gives you bad reps and may end up repelling customers. Prodpad: onboarding screen for returning customers.

Customer Experience 96

Customer Experience Analytic Tools Research Software Data Visualization 96

Userpilot

MARCH 16, 2023

TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions. With UserGuiding, you can integrate with multiple applications, build easy onboarding flows, create user segments and microsurveys , and analyze feedback. What is UserGuiding? UserGuiding’s pricing plans.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Userpilot

MARCH 9, 2023

After all, you’re getting access to a user onboarding tool with a reputation for quality analytics without having to spend a cent. The plan gives users access to product analytics. This includes unlimited no-code features and page tagging, user segmentation , and behavioral analytics. What is Pendo Free?

Data Visualization 96

Data Visualization Software Review Analytic Tools Feedback Software 96

Userpilot

MARCH 16, 2022

Creating an effective onboarding user flow is one of the most important tasks for any savvy SaaS owner. If you want new users to get the most from your product – ultimately boosting user retention – you need to concentrate on getting user onboarding right. What is a user onboarding flow?

Data Visualization 104

Data Visualization Customer Experience User Testing Customer Feedback 104

Userpilot

AUGUST 18, 2022

How can interactive walkthroughs help users get the most out of your product or service from the initial onboarding ? An onboarding process describes the activities and flows that help users get value out of your product or SaaS. An interactive onboarding experience is user-driven and is influenced by their actions.

Customer Experience 96

Customer Experience User Testing Data Visualization Construction 96

Userpilot

APRIL 11, 2023

This article explores the latest customer retention statistics across different industries and highlights tips to help you define a winning customer retention strategy. Using checklists and interactive walkthroughs to drive product adoption. Using surveys like the NPS survey to collect user feedback and identify areas of improvement.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. But proper user onboarding helps you avoid all that, and that’s exactly what we’ll be discussing in this article. End-user training is all about educating customers on what software offers and how they can maximize their usage.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

Userpilot

JANUARY 25, 2022

It’s a fact of SaaS life that more engaged users are more valuable users. Because increasing user engagement is strongly correlated with improving customer retention. We pride ourselves on knowing a few things about how to increase app engagement, and in this blog, we’ll share exactly what we’ve learned.

Feedback Software 98

Feedback Software User Testing Product Research Onboarding KPIs 98

Userpilot

APRIL 6, 2022

How do you make your first-time user experience (FTUE) so good that people want to keep using your product to meet their needs? That’s because first impressions matter, especially in the SaaS world, where users can easily switch to alternative solutions when they perceive yours to be too difficult to engage with.

Customer Experience 107

Customer Experience Feedback Software User Testing Customer Feedback 107

Userpilot

DECEMBER 19, 2022

There are various notification types you can use to keep your users engaged in SaaS. When designing notifications, it’s vital to be mindful of the user experience and ensure that you have the right information in the right place. A notification is a message or alert popup companies use to send information to users.

Feedback Software 97

Feedback Software Reporting Tools User Testing Software Review 97

Userpilot

JULY 30, 2022

If you want your SaaS to survive (and thrive), it’s critically important to avoid pitfalls and major user onboarding mistakes. So in this article, we’re going to deep dive into 7 of the most common user onboarding mistakes – and map out tools and tactics to help you avoid them. not just new users).

Onboarding KPIs 96

Onboarding KPIs User Testing Customer Experience Customer Feedback 96

Userpilot

JULY 21, 2022

You will also learn some tips and strategies to create better automation, plus top CXA tools to try in 2022. To effectively use CXA and create better customer interactions in your SaaS, follow these strategies: Use welcome screens to greet new users and collect customer data. Let’s get started!

Feedback Software 94

Feedback Software Reporting Tools Customer Experience Data Visualization 94

Userpilot

NOVEMBER 16, 2022

Onboarding users is an extremely tricky exercise. Any savvy product manager will tell you that an effective user adoption strategy template would be a huge asset to crafting onboarding experiences that drive adoption and growth. Adoption : This is a significant phase of the onboarding process. Ready to dive in?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98