Mind the Product

MAY 9, 2017

Jenine Lurie is Founder and Lead Strategist at Disruptive Experience, a New York based design consultancy that applies unique user-centered design strategies to create intuitive and delightful experiences that connect people to products. If a user doesn’t need something, it shouldn’t be on their screen. Device Experiences.

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User Testing Development Customer Experience Product Research 104

Intercom, Inc.

MARCH 12, 2020

What hasn’t changed is people’s innate desire to be treated as the valued customers they are while having their problem solved. There are now more ways than ever to help your customers solve their problems. Customers don’t mind knowing it’s automated, but they like it when the experience feels natural and personalized.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Mind the Product

MAY 5, 2020

So, as the ability to use digital products becomes a necessity in our modern-day lives, it’s imperative we ensure that a diverse set of customers can use our products. In terms of digital products: Accessibility: means that users with disabilities can perceive, understand, navigate, and interact with a product, without restriction.

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DISQO

OCTOBER 27, 2014

Type the name of almost any successful consumer web company into your search bar and add the word “addict” after it. Try “Facebook addict” or “Twitter addict” or even “Pinterest addict” and you’ll soon get a slew of results from hooked users and observers deriding the narcotic-like properties of these web sites. Go ahead, I’ll wait.

User Testing 40

User Testing Customer Experience Feedback Software Customer Feedback 40

DISQO

OCTOBER 27, 2014

Type the name of almost any successful consumer web company into your search bar and add the word “addict” after it. Try “Facebook addict” or “Twitter addict” or even “Pinterest addict” and you’ll soon get a slew of results from hooked users and observers deriding the narcotic-like properties of these web sites. Go ahead, I’ll wait.

User Testing 40

User Testing Customer Experience Feedback Software Customer Feedback 40

DISQO

OCTOBER 27, 2014

Type the name of almost any successful consumer web company into your search bar and add the word “addict” after it. Try “Facebook addict” or “Twitter addict” or even “Pinterest addict” and you’ll soon get a slew of results from hooked users and observers deriding the narcotic-like properties of these web sites. Go ahead, I’ll wait.

User Testing 40

User Testing Customer Experience Feedback Software Customer Feedback 40

UX Studio

JANUARY 30, 2018

“UX” falls in the same category, as Donald Norman mentioned the term “user experience” for the first time in 1993 (when he changed his title from User Interface Architect to User Experience Architect). Until then, people considered it part of engineering, design and customer service. Customer engagement and retention.

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UX Customer Experience Feedback Software Systems Review 60

Intercom, Inc.

APRIL 29, 2021

Just ask any content marketer – they would rather have the resources and the time to focus on both, because to build a strong marketing brand, you need an approach that covers both the awareness and the acquisition. That’s why, if you want to build a brand that stands out from the crowd, you need to be open to experimentation.

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Marketing Onboarding KPIs B2B Feedback Software 118

Userpilot

SEPTEMBER 4, 2023

It focuses on differentiation and low cost simultaneously to break the value-cost tradeoff. Key metrics like revenue growth, customer acquisition costs, and net promoter score can indicate the success of a blue ocean strategy. Imitation is difficult due to new capabilities and branding. Entirely new markets can be born.

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Analytic Tools Data Visualization Feedback Software User Testing 90

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. I guess you can say Customer Success did, in fact, Cross the Chasm. The More Things Change, the More They Stay the Same.

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Feedback Software Customer Experience Technical Review User Testing 45

Userpilot

SEPTEMBER 4, 2023

It focuses on differentiation and low cost simultaneously to break the value-cost tradeoff. Key metrics like revenue growth, customer acquisition costs, and net promoter score can indicate the success of a blue ocean strategy. Imitation is difficult due to new capabilities and branding. Entirely new markets can be born.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Indicative

OCTOBER 8, 2020

By the end, we hope you’ll come away with tips for building an effective Customer Analytics strategy for your company’s product and marketing teams. . With this context in mind, gaming analytics is the process of applying user behavior data to guide marketing, product, and business decisions. For a gaming company, the users are gamers.

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Data Visualization Analytic Tools Research Software User Testing 145

The Product Coalition

FEBRUARY 22, 2023

All it takes to succeed here is a pinch of creativity, a pinch of utilities, and a touch of uniqueness that will be the differentiating factor. Platforms such as OpenSea, Magic Eden, X2Y2, Sudoswap, and Rarible have set a role model for how startups can be creative by setting a unique point to attract consumers.

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Research Software Technical Review Customer Experience User Testing 117

The Product Bistro

DECEMBER 28, 2018

This led to a pretty hefty discussion around how Ford was missing out on the base truck segment, where a pretty bland version for less than $20K (no, seriously, they did say $19,000 was a good price even though you would struggle to buy a well equipped Honda Fit for that price) and that it would sell like crazy. The comment-er was specific.

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Weak Development Team Entertainment Automotive User Testing 195

Intercom, Inc.

FEBRUARY 17, 2022

Mojo, he says, can be a valuable differentiator in your marketing, and that, in this day and age, is something very much worth fighting for. In this episode, we sat down with Doug to chat about embracing the mojo and creating a brand strategy that connects with the audience and stands out from the crowd. Short on time?

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Marketing B2B Data Visualization Branding 209

Product Innovation Educators

JUNE 15, 2020

So, when I discovered a new beauty brand that is in the formation process, I was excited to talk with its founder, Ginger King. Her first product under her own brand, FanLoveBeauty, is a lip balm. My lip balm differentiates itself because it does not contain petrol or lanolin, two common but unhealthy lip balm ingredients. [10:17]

Customer Feedback 93

Customer Feedback Entertainment Education User Testing 93

BrainStation Product Management

AUGUST 7, 2019

In fact, interviewees come from all sorts of industries and their discussions – which rarely clock in above the half-hour mark – cover everything including arts, science, user experience, strategy, career tips, design, differentiation, and metrics. . Product Hunt Radio. How I Built This. The Product Podcast.

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User Testing Research Software Product Research Product Management 63

Business of Software Conference

FEBRUARY 16, 2021

3:00 James Avery, Kevel: But yeah, so I started it started back in 2009, it took a little while to get a real customer of the ad network, the software to kind of run display advertising and things like that. And then in 2010, we got our first customer. Especially in like a SaaS business where it’s like, okay, we sign a customer.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

BrainStation Product Management

AUGUST 7, 2019

In fact, interviewees come from all sorts of industries and their discussions – which rarely clock in above the half-hour mark – cover everything including arts, science, user experience, strategy, career tips, design, differentiation, and metrics. . Product Hunt Radio. How I Built This. The Everyday Innovator .

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User Testing Product Research Research Software Product Management 40

Intercom, Inc.

MARCH 19, 2020

Dee: Have you guys ever come across a potential client that you’ve decided not to work with because you didn’t actually think that they could build a meaningful community around their brand? When I began to research other online communities, I spoke to the first community manager at YouTube, at SoundCloud, at Medium.

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Customer Experience User Testing Customer Feedback Research Software 37

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin and including work from myself, Connie Chan, and others. After this analysis, I’m looking for really differentiated verticals of audio. but may not directly sound like podcasting. Thanks, Andrew.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin, Avery Segal and Bennett Carroccio, including work from myself, Connie Chan, and others. After this analysis, I’m looking for really differentiated verticals of audio. Thanks, Andrew.

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Analytic Tools Research Software Feedback Software User Testing 40