Userpilot

OCTOBER 29, 2023

TL;DR Willingness to pay (WTP) is the maximum amount that customers are ready to pay for a product, while willingness to accept (WTA) is the minimum amount that would satisfy a seller. The metric is also used to predict customer churn. One way to determine the willingness to pay is through market and competitor research.

Research Software 92

Research Software Feedback Software Analytic Tools User Testing 92

Userpilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. But it all depends on how you approach users and the tactics you follow to get them to answer your surveys. But first, what’s in-app feedback?

Feedback Software 71

Feedback Software Analytic Tools Research Software Data Visualization 71

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Customer focus is about researching and satisfying customer needs.

User Testing 95

User Testing Feedback Software Research Software Analytic Tools 95

Userpilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. SurveyMonkey offers extensive customization and branding options.

Data Visualization 70

Data Visualization Analytic Tools Feedback Software Embedded Analytics 70

Userpilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. Well-crafted UI microcopy can help users overcome friction and improve conversion rates at key touchpoints.

Analytic Tools 94

Analytic Tools Feedback Software UX Data Visualization 94

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Customer Experience 98

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? What personalized customer retention strategies are open to you? Let’s begin!

Feedback Software 86

Feedback Software Analytic Tools Research Software Customer Experience 86

Userpilot

OCTOBER 26, 2023

TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Product-led growth uses the product as the primary driver of customer acquisition and retention, with minimal reliance on traditional sales and marketing. What do successful companies do to drive growth

Feedback Software 92

Feedback Software Analytic Tools Research Software Data Visualization 92

Userpilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. But it all depends on how you approach users and the tactics you follow to get them to answer your surveys. But first, what’s in-app feedback?

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

DECEMBER 3, 2022

TLDR; UX design includes all of the elements a user encounters when interacting with your brand online. User experience is important because good UX gives you a competitive advantage, leads to more positive interactions , and increases your conversion rate. Collect customer feedback with in-app surveys.

Feedback Software 93

Feedback Software Research Software Analytic Tools User Testing 93

Userpilot

JULY 7, 2021

How can you build a user feedback survey and use it in your SaaS? Through contextual, in-app surveys, you can gather precise and accurate user feedback to help you fight churn and inform product development. What is a user feedback survey? User feedback survey best practices. Conclusion.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. What are user experience surveys? Let's begin!

Customer Feedback 81

Customer Feedback Product Research Feedback Software User Testing 81

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. What is the customer lifecycle?

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Customer Feedback 90

Usersnap

JULY 27, 2020

Tracking feature requests from customers is a blessing, and also a nightmare for Product Managers. You want to know the needs and new ideas from your customers. We at Usersnap believe the voice of customers should be the driver of product development. allows you to track customer requests timely in a streamlined fashion.

User Testing 95

User Testing Customer Feedback Feedback Software Embedded Analytics 95

Userpilot

NOVEMBER 22, 2022

How can your product marketing team ensure you create the right content to help customers get value? With a well-defined customer education strategy. In this article, we’ll cover: What a customer education strategy is and what it includes. The main benefits of creating a customer education program.

Education 87

Education User Testing Customer Feedback Customer Experience 87

Gainsight

APRIL 8, 2021

We are our own harshest critics, and I love giving the product team feedback as I run the Gainsight platform for Gainsight. . With the recent release of Gainsight’s Horizon Analytics, my team and I started using the beta version’s tools and functions as soon as they were available. Analytics – Simplified.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Reporting Tools 52

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. Typeform – best for long-form market research surveys. Marketing surveys are a method of soliciting customer feedback and collecting market research data using a questionnaire.

Data Visualization 74

Data Visualization Product Research Research Software Analytic Tools 74

Userpilot

APRIL 26, 2022

Resource Centers are great for providing self-service support. It will even enhance product engagement because the customer will encounter less friction with your product. Pendo aims to help its customers create product experiences, among other things. The Resource Center is not available on Pendo’s free plan.

Embedded Analytics 92

Embedded Analytics Analytic Tools Feedback Software Data Visualization 92

Userpilot

SEPTEMBER 22, 2021

Because it helps you understand how customers are interacting with your brand across all departments and stages of the user journey. Engagement tools are software applications that help to facilitate and encourage two-way interactions between your SaaS and its customers. To do that, you need the best engagement tools.

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Reporting Tools 88

Usersnap

SEPTEMBER 12, 2023

If you are providing more value to your customers, then let your product be appreciated at the price it deserves. We hope to inspire you to be more hands-on and persistent in pricing research and experiments. What is pricing research? Pricing research is an act of investigation and validation of the market demand and supply.

Product Research 52

Product Research User Testing Research Software Feedback Software 52

Userzoom

MAY 12, 2020

The magnitude of the challenge is intensified by the relative digital and user experience maturity of healthcare companies. Trackers, cookies, web analytics, and other tools can slow down site performance during heavy traffic. For many, this has proven to be a challenging sprint against the pace and scale of the pandemic.

Healthcare 95

Healthcare Analytic Tools Research Software User Testing 95

Userpilot

JANUARY 29, 2023

They drive up customer loyalty and retention, turning customers into avid brand ambassadors. In the era of unprecedented customer power, good customer experience is the key to successful product growth. It also examines some good customer experience examples and how you can design one.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience Data Visualization 96

Userpilot

JULY 14, 2021

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? Good surveys fit the look and feel of your product. What is a customer satisfaction survey? your brand.

Customer Satisfaction 97

Customer Satisfaction User Testing Product Research Customer Feedback 97

Userpilot

JUNE 10, 2022

The fact that this type of customer feedback can come from multiple customers through multiple channels at the same time, puts a lot of pressure on the task. In this article, we’ll cover several methods for collecting and managing feature requests to meet customer expectations. Let’s get started.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

OCTOBER 24, 2023

Resurrected users aren’t only easier to generate than new customers. They can also increase customer lifetime value, boost user engagement, and help you unlock your business MRR. TL;DR Resurrected users are individuals who were previously inactive but are now re-engaged as a result of a targeted retention strategy.

Customer Experience 79

Customer Experience User Testing Customer Feedback Onboarding KPIs 79

Userpilot

JUNE 30, 2023

A basic support offering won’t impress your demanding users very much. We’ll explore how it can help you manage, control, and ultimately improve the resources you’re offering each and every user. You could add an external chatbot for an engaging way for users to interact with your resource center.

Analytic Tools 89

Analytic Tools Embedded Analytics Data Visualization User Testing 89

Gainsight

APRIL 5, 2022

However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. In this article, we examine the biggest issues multi-product companies face and nail down how to use analytics to promote product growth across the organization. Users are forgotten. User expectation gaps emerge.

Analytic Tools 52

Analytic Tools Embedded Analytics Feedback Software Product Research 52

Usersnap

MARCH 19, 2019

Do you consider customer feedback? Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Intercom, Inc.

JULY 31, 2019

You might think chatbots are only for customer support, but using them to answer your customers’ questions is just one way to leverage chatbots. 53% of buyers are more likely to buy from a business they can message, so if you’re looking for ways to make your marketing more effective in 2019, live chat is the way to go.

Marketing 177

Marketing User Testing Research Software Embedded Analytics 177

Userpilot

JUNE 8, 2021

Including several advanced tools to create roadmaps, collaborate, manage projects, track deadlines, and gather feedback. Your product management software should streamline the process of prototyping and optimizing UX, monitoring user interactions. Typeform and Feedier let you create engaging surveys and feedback forms.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. What is Customer Analytics Software? Userpilot 2.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Intercom, Inc.

APRIL 25, 2018

Using apps, you can create tailored experiences for leads and customers when they open the Messenger. Because these interactions can happen outside of a conversation, it fundamentally changes what a business messenger is all about. They had to click “Start a conversation” to find this link to self-service – it was almost contradictory.

Embedded Analytics 215

Embedded Analytics Feedback Software User Testing Customer Experience 215

Amir Rozenberg

DECEMBER 7, 2017

The main drivers: User satisfaction, competitive edge and increased customer loyalty. With high hopes and success stories, comes the reality: Content quality on its own is insufficient to drive user adoption, satisfaction and drive business metrics. The same trend is happening in retail, travel and many more. Absolutely.

User Testing 54

User Testing Reporting Tools Product Research Embedded Analytics 54

Userpilot

MAY 14, 2020

Onboarding your customers successfully is tricky, right? I mean, there are so many different things that can go wrong, so many parts of the user journey where they can drop off and disappear. That’s why choosing the best customer onboarding software is a big decision. Early stage customer onboarding software for help docs.

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Experience 96

Amir Rozenberg

DECEMBER 7, 2017

The main drivers: User satisfaction, competitive edge and increased customer loyalty. With high hopes and success stories, comes the reality: Content quality on its own is insufficient to drive user adoption, satisfaction and drive business metrics. The same trend is happening in retail, travel and many more. Absolutely.

User Testing 48

User Testing Reporting Tools Product Research Embedded Analytics 48

Usersnap

NOVEMBER 17, 2022

In order to accomplish this though, you have to level up your customer data platform like Hubspot. Using HubSpot integrations enriches the data and information you have about your customers, and can help you grow your SaaS business massively. There are several categories in which you can improve your CDP or CRM. What is HubSpot?

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Embedded Analytics 52

Userpilot

APRIL 21, 2024

Investing in the right NPS feedback software is crucial especially when net Promoter Score (NPS) is a top method for gathering user feedback and measuring customer loyalty. Let’s look at what some of these NPS survey tools are and their pros and cons so you can find the best fit for your company.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52