Userpilot

SEPTEMBER 5, 2022

Wondering how to ask for customer reviews effectively and get them to respond immediately? Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. These reviews can directly influence consumer sentiments , attract new customers, and help your product grow. Let’s dive in!

Feedback Software 88

Feedback Software Analytic Tools Research Software User Testing 88

Userpilot

MAY 30, 2024

Looking to track and improve customer sentiment for your brand? TL;DR Customer sentiment is the overall feeling your customers have about your brand. How to conduct customer sentiment analytics: Get equipped with the right customer sentiment analysis tools. Actionable strategies for improving customer sentiment.

Analytic Tools 85

Analytic Tools Feedback Software Data Visualization Research Software 85

UX Studio

DECEMBER 14, 2023

This year, UX studio turned 10 years old. The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. Happy birthday, UX studio! But UX studio did.

Research Software 90

Research Software UX Feedback Software User Testing 90

Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. What is SaaS UX design?

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

APRIL 30, 2022

You’ll learn what they are, and some best practices on how to use them. In the end, you’ll know how to create in-app notifications code-free. Pick the ones that are most suitable for your brand and audience. It is a UX/UI pattern that aims to draw users’ attention to a specific area or spot on the screen.

Feedback Software 92

Feedback Software Analytic Tools Software Review Customer Feedback 92

Userpilot

MARCH 9, 2023

That’s exactly what we explore in our review. This includes unlimited no-code features and page tagging, user segmentation , and behavioral analytics. With user behavior analytics , you can map out how users navigate the product (Paths), track their progress toward activation ( Funnels ), and keep a pulse on Retention.

Data Visualization 86

Data Visualization Software Review Analytic Tools Feedback Software 86

Userpilot

FEBRUARY 3, 2023

Let’s take a closer look at what customer analysis is, its benefits, and how to get started. Leverage product analytics to do a customer behavior analysis and get a better understanding of how customers interact with your product. Customers turn to your brand because they have a goal and they see you as the potential solution.

Analytic Tools 90

Analytic Tools User Testing Research Software Feedback Software 90

Userpilot

SEPTEMBER 2, 2022

On the hunt for the best instructional design software to create course content and engage learners? In this article, we cover: How SaaS companies can use instructional design software to increase product adoption. TLDR; Instructional design software helps you create custom eLearning courses and training material.

Analytic Tools 90

Analytic Tools Feedback Software Reporting Tools Software Review 90

Userpilot

MAY 20, 2024

The customer sentiment score can help you tell how well-perceived your brand is. But how can you measure and improve it? Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. A good sentiment score varies by industry.

Data Visualization 86

Data Visualization Feedback Software Customer Feedback Customer Experience 86

Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. Brand24 – best for brand sentiment analysis. Repustate – best multilingual sentiment analysis tool.

Data Visualization 86

Data Visualization Feedback Software Analytic Tools Reporting Tools 86

Userpilot

OCTOBER 28, 2020

In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. While they may use a lot of the same UX components, product tours can be completely linear ; segmented or branching ; or fully interactive. Source: userpilot.com.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 91

Analytic Tools Research Software Data Visualization Onboarding KPIs 91

Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences.

Product Research 80

Product Research User Testing Research Software Data Visualization 80

The Product Coalition

MARCH 22, 2021

In the startup world, making software user-friendly and easy to use has become a real trend lately. Nowadays, a company can’t compete on level ground with others in almost any field without hiring a UX/UX designer or collaborating with UX agencies. Demand generates supply, so there appear more and more UX design agencies.

UX 95

UX Research Software Feedback Software User Testing 95

Userpilot

JANUARY 17, 2022

Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? That’s why we’re taking a look at the best NPS software so you can find the best match for your business and get on the road to sending those insightful surveys!

Feedback Software 91

Feedback Software Analytic Tools Data Visualization Software Review 91

Userpilot

JULY 15, 2022

Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel. Use onboarding microsurveys with questions like “How did you hear about us?” The things they say about your brand are often beyond your control.

Analytic Tools 86

Analytic Tools Research Software Feedback Software Data Visualization 86

The Product Coalition

MARCH 25, 2022

Taking into account the expanding usage of technologies in the financial industry, there is no wonder people started wondering how to make a fintech app. Although this term causes a lot of discussions, it isn’t a brand-new notion. Branding A mobile or web application will contribute a lot to your brand recognition.

Research Software 115

Research Software Feedback Software Reporting Tools Data Visualization 115

Userpilot

SEPTEMBER 12, 2022

Customer touchpoints are all customer interactions with your brand — direct and indirect. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them.

Analytic Tools 90

Analytic Tools Feedback Software User Testing Customer Experience 90

Userpilot

MAY 30, 2024

When customers see their feedback acted upon, they develop a connection with the brand that fosters a sense of customer loyalty and trust. 5 Steps to creating a product feedback loop A product feedback loop is a 5-step process that begins with collecting customer data and ends with informing the users of how their feedback was applied.

Product Research 82

Product Research Feedback Software Feedback Loop User Testing 82

Userpilot

NOVEMBER 28, 2022

How do you lower your churn rate and make sure all your users stick around? How to calculate churn rate so you know where you stand. For one, churned users leave negative reviews. Here’s why: Churned users leave negative reviews. If you have negative reviews, that seriously impacts your ability to get new users.

Feedback Software 87

Feedback Software Customer Feedback Customer Experience User Testing 87

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. You might be wondering, how to compete. How is marketing for software products different?

Feedback Software 85

Feedback Software Analytic Tools Research Software Software Review 85

UX Planet

APRIL 3, 2024

Actionable tip: Use emoticons, color coding, or descriptive adjectives to visualize emotional states throughout the journey. Color coding for emotional state. Actionable tip : Use scenarios or storyboards to illustrate how context influences behavior and preferences. Image by Mark Riggan. Image by slidemodel. Storyboard example.

User Testing 91

User Testing Customer Feedback Customer Experience Data Visualization 91

Userpilot

NOVEMBER 21, 2022

In this article, we’re going to break down what beta testing is, what makes a good beta tester, how to find and recruit them, and the difference they can make for you and your software. Reviews, chatter on social media, and forums can all drive interest before a launch. How to design a good beta test.

User Testing 81

User Testing Feedback Software Analytic Tools Research Software 81

Userpilot

AUGUST 20, 2022

But in the end, customers who love your brand are the ones who: Engage with your product. So how do you encourage customers to love your brand? Customer love is the emotional connection between customers and your brand. Use emotional design and messaging to develop brand consistency. Positive reviews.

Feedback Software 80

Feedback Software Customer Experience Customer Feedback User Testing 80

Userpilot

SEPTEMBER 24, 2020

[Editor’s note: If you’re looking for a more introductory resource on NPS and how to use it – check out our earlier Guide to NPS here.]. In this blog, we’ll not only discuss the features you need to look for in NPS tools, but also how to use them to make most out of your survey. Source: userpilot.com. Userpilot NPS.

Analytic Tools 83

Analytic Tools Feedback Software Data Visualization Software Review 83

Userpilot

NOVEMBER 9, 2023

Instead of using a simple satisfied-or-not format, these levels of satisfaction allow you to get more detailed data on how users perceive your brand and find ways to improve customer retention. Monitoring online reviews on sites like G2 and Capterra (for SaaS) to understand customer expectations and see where your product is lagging.

Customer Satisfaction 85

Customer Satisfaction User Testing Customer Feedback Feedback Software 85

Userpilot

FEBRUARY 6, 2023

If you are wondering how actionable analytics can help you boost product growth in 2023, this post is for you! In this article, we cover everything about different types of actionable analytics, how to collect those actionable insights and the best tools you can use to harness the analytical data. Let’s get started.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Customer Feedback 92

Userpilot

SEPTEMBER 12, 2022

Instead, you can track the following metrics to get the full picture: NPS , so you can see how many loyal customers you’ve built. CSAT , to keep track of your baseline satisfaction levels and learn how to improve. Customer LTV , check how it increases over time to see if you’re growing your loyal customers.

Feedback Software 92

Feedback Software Analytic Tools Customer Experience User Testing 92

Userpilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn. It helps you get a sense of sentiment around the brand and identify potential issues that could create at-risk customers.

Customer Feedback 93

Customer Feedback Feedback Software Customer Experience User Testing 93

Userpilot

DECEMBER 20, 2022

So let’s find out how you can leverage data to streamline your product marketing decisions and secure a steady route to success. A marketing funnel is a visualization of a customer’s journey with your business, from acquiring them to turning them into loyal brand advocates. This stage is thus about brand building.

Feedback Software 89

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 89

Userpilot

JUNE 11, 2021

This is where analytics software comes in. But what data should you analyze and how? In this post, we will break down the analytics software each SaaS business needs to understand their buyer and user personas, prospects, users, and revenue metrics & company health. Traffic analytics software for SaaS. Conclusion.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

DECEMBER 3, 2022

How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Invite customer reviews, encourage referrals, and create loyalty programs at the loyalty stage.

Feedback Software 88

Feedback Software Analytic Tools Data Visualization Customer Feedback 88

Userpilot

MAY 7, 2021

Self-service software is the perfect antidote to the modern world of instant gratification. What is self-service software? Why is self-service software growing popular in SaaS? Product adoption tools for self-service software. Customer support tools for self-service software. What is self-service software?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

SEPTEMBER 21, 2022

This article provides a detailed guide to help you find the best knowledge-base software solutions so you can provide frictionless experiences to your customers. Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. Let’s dig in!

Analytic Tools 86

Analytic Tools Feedback Software Reporting Tools Data Visualization 86

Userpilot

AUGUST 31, 2022

Brands that know how to create raving fans will always take the lion’s share of customers. Let’s show you how. Raving fans are the customers who are obsessed with your brand and seize every opportunity to passionately tell others about you. They actively promote your brand and never miss anything you say.

Feedback Software 79

Feedback Software User Testing Customer Experience Onboarding KPIs 79

Userpilot

FEBRUARY 28, 2024

That’s because effective product engagement is only possible when you have enough context on the customer’s journey and can visualize the ways users interact with your software. This guide will go over what customer paths are, how to track them, and how to create successful paths! Number of demos booked.

Analytic Tools 86

Analytic Tools Data Visualization Customer Experience User Testing 86

Userpilot

AUGUST 23, 2021

Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. Customer surveys (particularly collecting NPS scores) are how you discover who your detractors are. How to identify detractors? So let’s jump right in! What are NPS promoters?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98