Intercom, Inc.
NOVEMBER 4, 2021
You wouldn’t expect to find a Brand Studio at every tech startup, but then again, we’ve always enjoyed doing things a little bit differently. And lately, they’ve been quite busy with our brand refresh project. In this episode of Inside Intercom, we chat with some of the team behind the brand: Scott Smith , Creative Director.
Intercom, Inc.
NOVEMBER 30, 2021
But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide. Is your tech stack ready?
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Ronke PM
JUNE 13, 2024
The Inevitability of Failure Failure is unavoidable and a natural part of product management and life in general. This is an inconvenience for our customers, preventing them from completing tasks and negatively impacting their perception of our product and brand. To achieve this, we must trust the process.
Alchemer Mobile
APRIL 21, 2021
Quick transitions to remote learning, usage and integration hurdles, lack of funding for new tech, and massive fluctuations in MAU all played a role in delivering a challenging year for educators and education technology across the country. Ratings, Reviews, and Interactions. Popular Phrases.
The Accidental Product Manager
DECEMBER 18, 2023
Tech assistance for seniors is a booming business Image Credit: Province of British Columbia How do you feel about using your computer? As the number of senior computer users continues to grow, this is opening a brand-new market that product managers are trying to determine how best to fill.
Intercom, Inc.
MARCH 10, 2022
With lockdowns preventing in-store experiences, shoppers have gravitated towards brands that can provide the best online experience possible. This is where having the right tech stack comes into play. In fact, 75% of consumers were more likely to favor brands that exhibited clear and frequent communication during the pandemic.
Intercom, Inc.
APRIL 22, 2021
After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Write a draft, talk through it with your peers, your manager and other staff engineers – and don’t forget to ask for feedback.
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