Mind the Product

MARCH 16, 2018

I introduced a concept called Product EQ when speaking about managing conflict at work at a recent ProductTank London. All of these skills are just as crucial to product success as roadmap building, A/B testing and OKRs, however they’re often not given the emphasis that they deserve. The potential is HUGE! It can happen so easily.

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Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. Product Intelligence is a response to these shifts—changes in how we interact with products, and how companies are competing to retain, delight, and engage customers. Which is really where it all starts….

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Data Visualization Reporting Tools Analytic Tools User Testing 140

svpg

OCTOBER 16, 2016

Recently I gave a keynote address to the Mind The Product Conference in London , and in that talk I wanted to illustrate, by example, the essential role that very strong product managers play for their team and their company. And ultimately, should more product teams work harder to actively bring in women product managers?

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Intercom, Inc.

OCTOBER 22, 2020

Today, numerous studies echo this sentiment: a recent report from Forrester found that brands with a superior customer experience bring in 5.7 If you enjoy the conversation and don’t want to miss future episodes, just hit subscribe on iTunes , stream on Spotify , or grab the RSS feed in your player of choice. Strategy and leadership.

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Data Visualization Reporting Tools Customer Experience Customer Feedback 218

Product Innovation Educators

APRIL 10, 2023

The steps in ranking and valuing Jobs-to-be-Done—for product managers We have talked a few times about Jobs-to-be-Done in past episodes. He is an expert at leading human-centric innovation and product design projects. His We then need to know what is most important to tackle first. His name is Doug Stone.

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User Testing Healthcare Product Research Artificial Inteligence 91

Product Talk

OCTOBER 19, 2022

What do your customers care about? This seems like a simple enough question, but many product teams struggle to answer it honestly. Often the first instinct is to frame an answer in terms of what your business cares about. But remember: Your customers don’t care about your business outcomes. Tweet This.

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Product Research Customer Experience User Testing Data Visualization 191

Product Management Unpacked

AUGUST 17, 2018

People often describe a product manager as “CEO of the Product.” This sounds appealing, but the reality is that product managers don’t have a CEO’s level of authority over everyone who contributes to making a product successful. Yours is a bigger-picture opportunity. Communicate your product’s business case.

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User Testing Product Research Research Software Reporting Tools 105

People-First Product Leadership

FEBRUARY 12, 2024

When highly capable people work together well, they inspire each other to be more creative, more productive and ultimately more successful as a team than they could be individually. For example, there are individuals and companies who have drunk from the ‘PM as CEO of the product’ Kool-Aid and forgotten the importance of humility.

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Intercom, Inc.

SEPTEMBER 30, 2021

? ?. For Rebecca Egger, the CEO and co-founder of Little Otter , a mental health service designed for children, digital transformation will play a crucial role in scaling healthcare. We designed Little Otter to be a kind of family-first, in-your-home model. The company means a great deal to both of them.

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Mind the Product

OCTOBER 20, 2019

This week, 1,775 product people from across the globe came together for #mtpcon London 2019. Since we started ProductTank 9 years ago, product has become a lot less lonely. Since we started ProductTank 9 years ago, product has become a lot less lonely. Change up your decision making. Reflect the Diversity of Your Users.

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Product Innovation Educators

AUGUST 22, 2022

Insights on product strategy and customer research for product managers. Today we are looking at product management work through the eyes of a CEO, exploring several topics together. The CEO joining us is Matt Young, CEO of UserVoice, the first product feedback and research tool for software companies.

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Research Software Feedback Software Reporting Tools User Testing 93

Sachin Rekhi

AUGUST 28, 2015

Today's best products not only solve a clear pain point, but do so while understanding, eliciting, and amplifying the emotions of the consumer. The gold standard of this is Apple , whose products are not only useful, but delight us, surprise us, amaze us, and elicit incredible emotional responses. Facebook's Sharing.

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User Testing Customer Experience Product Research Feedback Software 60

UX Studio

AUGUST 30, 2023

So dealing with inclusive design and accessibility is not a nice-to-have, it’s not just about caring towards different communities and practicing empathy. It is also about designing for our possible future selves. On the one hand, we were happy that, as a Product design agency, we don’t need to start from ground zero.

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UX Research Software User Testing Product Research 58

Sachin Rekhi

AUGUST 1, 2016

I'm a firm believer that the best product managers understand that mastering the discipline requires deeply excelling at both the art and science of product management. And while those are critically important to being a great product manager, they aren't sufficient. So what's going on here?

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User Testing Customer Experience Customer Feedback Development 141

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Well that was quite the year. Zara Burke , Principal Editor.

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Reporting Tools Technical Review ChatGPT Customer Experience 118

The Product Coalition

OCTOBER 3, 2017

It’s funny, no matter where you go, there are things people may assume about you before you open your mouth. In our everyday life, it can be because of the color of your skin, the way you dress, or even your gender. which is how our role as a product manager is perceived. Or the designer? How about the engineer?

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Product Management Product Manager Product Research Management 60

The Product Coalition

DECEMBER 8, 2019

Highly effective Product Managers develop themselves in 5 key areas. Highly effective Product Managers (or what I call Exponential PMs) tend to be strong in all of these areas. This is based on studying, speaking with, and coaching PMs and product leaders. Let’s tuck in… What makes for a highly effective Product Manager? ??

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Weak Development Team Development Analytic Tools User Testing 97

Mind the Product

MAY 29, 2018

Mind the Product returns to Davies Symphony Hall in San Francisco on July 16-17 and promises to be one of our best product conferences yet, with a leadership forum, more workshops, more networking events around the conference, and more fun than ever before. Sarah Tavel, General Partner at Benchmark. Tom Coates, Co-Founder of Thington.

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DISQO

JULY 22, 2018

Product management is reaching maturity and unifying around proven techniques and best practices. That’s the overarching takeaway from the recent Mind The Product , the world’s largest product management conference. That though is also the paradox of product management. Nis Frome (@nisfrome) July 17, 2018. . —

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Customer Feedback Product Management Product Manager Leadership 66

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

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Feedback Software Research Software Analytic Tools Product Strategy 225

Centercode

AUGUST 27, 2019

Due in part to the speed of development, test automation, and artificial intelligence, a greater proportion of test management is now influenced or even controlled by developers. If you’ve attended a QA or testing conference recently, it seems as though manual testing is a dying discipline. That’s not just a tech company problem.

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Artificial Inteligence Research Software User Testing Technical Review 49

ProductPlan

MARCH 17, 2020

Do you find yourself continually diverted from your product’s itinerary to delve into your boss’s new favorite subject? Are you having to explain why your product’s not using blockchain or the Internet of Things or artificial intelligence? Executives are furthest from the customers and the product itself.

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Technical Review Development Team Review Artificial Inteligence User Testing 69

ProductPlan

NOVEMBER 8, 2018

The product management community often uses the term stakeholder management as shorthand for how product managers communicate with executives and investors. But the truth is every product has many different types of stakeholders. And, each type of stakeholder has different priorities and expectations for product management.

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Product Management Product Manager Management Management 69

Usersnap

FEBRUARY 23, 2022

In order to understand customer needs, get more customer feedback , and use it actionably, the rise and importance of SaaS product management within digital companies are “mooning” ??. SaaS product management is undoubtedly the engine that helps digital enterprises grow. What is SaaS Product Management? Which one wouldn’t?

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Feedback Software Research Software User Testing Systems Review 59

ProductPlan

FEBRUARY 13, 2019

Unless your company is literally a one-person show, your role as a product leader includes stakeholder management. And including stakeholders in your product planning process is a key part of that. Types of Stakeholders to Include in Product Planning. Product Development. Sales & Marketing.

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Feedback Software Customer Feedback User Testing Data Visualization 75

ProductPlan

DECEMBER 4, 2019

But office internal politics impact your everyday life in a completely different manner. These outbreaks of disagreements, egos, and power grabs stand between you and your goals. They stymie your efforts to “move fast and break things.” Redirect some of those customer empathy skills toward your superior. Sympathize.

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DISQO

JULY 22, 2018

Product management is reaching maturity and unifying around proven techniques and best practices. That’s the overarching takeaway from the recent Mind The Product , the world’s largest product management conference. That though is also the paradox of product management. Nis Frome (@nisfrome) July 17, 2018. . —

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Customer Feedback Product Research Product Management Product Manager 40

DISQO

JULY 22, 2018

Product management is reaching maturity and unifying around proven techniques and best practices. That’s the overarching takeaway from the recent Mind The Product , the world’s largest product management conference. That though is also the paradox of product management. Nis Frome (@nisfrome) July 17, 2018. . —

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Customer Feedback Product Research Product Management Product Manager 40

Userpilot

MARCH 29, 2024

By analyzing user behavior patterns and uncovering valuable insights, behavior analytics tools enable businesses to design strategies that drive retention and business growth. Try Userpilot and Take Your Product Growth to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is behavioral analytics?

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Usersnap

JUNE 30, 2022

If you feel you have been missing the mark with your customers lately, you might need a switch-up in your business model. Product-led growth (PLG) is a model that is user-centric and user-focused. Customer acquisition, expansion, conversion, and retention are product-driven instead of sales-driven.

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Feedback Software Research Software Analytic Tools User Testing 52

Roadmunk

SEPTEMBER 21, 2017

Throughout my career as both a product manager and startup founder, there’s been one severely underrated skill I credit for much of my success—and that’s reading. I’m constantly consuming articles on product management, product culture, startups and entrepreneurship to bolster my career as a product person and leader.

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ProductPlan

SEPTEMBER 9, 2019

For product managers, KPIs also provide an easy filter for feature prioritization—if it isn’t expected to impact a KPI, then it shouldn’t be prioritized over something else that will. 4 Reasons Why You Must Use Metrics to Determine Your Feature Decisions. Relying on your instincts isn’t sustainable.

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Data Visualization User Testing Customer Experience Customer Feedback 63

Business of Software Conference

MAY 29, 2019

In this talk from BoS Europe 2018 Alison Coward gave some great advice on how you can design the way a team communicates and works together to ensure you get the most out of everyone on the team. If you’re looking to improve your team’s collaboration, this is must watch. We will never sell your email address.

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Weak Development Team Workshop Research Software User Testing 45

Userpilot

JULY 13, 2023

The SaaS market is complex and dynamic: product managers who can successfully predict customer needs are a valuable commodity. In this article, we’re going to explore what customer needs are, how you can analyze customer behavior to extrapolate them, and ultimately how you can use your findings to predict the future.

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Data Visualization Analytic Tools Feedback Software Customer Feedback 95

Business of Software Conference

JANUARY 6, 2020

We’ve all seen movies about artificial intelligence getting smarter than us and overthrowing our stronghold to make us obsolete, but how close are we to total subordination, and is the fear of losing jobs to robots as real as we are led to believe? We will never sell your email address. Upcoming Events. Unsubscribe anytime.

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Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

Business of Software Conference

JUNE 5, 2019

We will never sell your email address. And as we’re working through, building our product, we released it January 1st 2010 and since then we’ve added probably 250 banks around the world. Video, Slides, & Transcript below. April Dunford UK Book Launch Tour BoS USA 2019. Don't Miss a Thing - Get BoS Updates. Transcript.

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Intercom, Inc.

JUNE 6, 2019

But how do you decide when to build an app for your product and what platforms to invest in? A predictive lead scoring tool for B2B SaaS companies, MadKudu’s strategy is all about integrating with other platforms – including Intercom – to link customer intelligence and customer engagement. Short on time? Liam: Thanks, John.

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