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How Digital Customer Education Can Win You More Business

Gainsight

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. Here’s how to win more business with digital customer education —and how it can help you stand out from the crowd in the increasingly complex business world. Very little.

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Customer Education Managers & Customer Success Managers: Who Does What?

Gainsight

” While customer education didn’t gain the widespread recognition it deserved until relatively recently, it’s quickly gaining mainstream status, and the role of Customer Education Manager (CEMs) is becoming common. What’s a Customer Education Manager (CEM)?

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Customer Enablement Guide For SaaS: How to Empower Users Through Education and Drive Customer Success

Userpilot

Customer enablement positions you for increased customer loyalty and satisfaction. An active community facilitates customer education and even encourages new users to sign up. Training the team on industry best practices. Your customer retention rate will increase as well. Who’s responsible for enabling customers?

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Cybersecurity in the Education Sector Remains a Challenge

Modus Create

However, certain industries are more vulnerable than others. Several other leading educational institutions such as Michigan State University, Columbia College, and the University of Hertfordshire have faced major cyberattacks in the last couple of years. . Why Is the Education Sector Prone to Cyberattacks?

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Customer Onboarding Lifecycle: How to Continuously Educate and Unlock Value For Your Users

Userpilot

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. You can use modals for this. To invite users to a webinar, use slideouts.

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13 Brand Activation Examples From Famous Brands to Inspire You

Userpilot

13 top examples of SaaS brand activations include: Userpilot hosts industry webinars to generate brand awareness. HubSpot implements certification programs to drive brand activation. For instance, you can induce customers to share their positive experiences with your product on social media.

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How to Become a Director of Product

The Product HQ

Steps to Become a Director of Product Here are steps you can follow to become a director of product: Step One – Fulfill the Educational Requirements (If You Don’t Already) Almost every product director job requires a Bachelor’s degree. Therefore, relying on experience and certifications alone isn’t the answer. Let’s get started.