Userpilot

JANUARY 14, 2023

Announcing new features and product updates to let your users know what changed (if any) and guide them to use the new features. Creating webinars and offering live training demos to help users tackle specific problems or use cases. This means ensuring different available categories and subcategories are not overwhelming.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

The Product Coalition

MAY 19, 2020

Intercept field study by UX Studio Image by UX studio Our client creates digital products to help football fans follow matches, favorite teams, news, or even play web or mobile games. Some years ago their team decided to put a new app in football-lovers’ pockets. all focusing on football. How do they adapt to it?

Research Software 78

Research Software Feedback Software User Testing Product Research 78

Amplitude

SEPTEMBER 21, 2020

A company offers a free version of their product to attract more users and then entices them to sign up for a subscription with gated features. In this case, you need to improve awareness of the value of your paid features. Case Study: 8×8’s Jitsi.org. Case Study: MINDBODY. Case Study: Rappi.

Analytic Tools 59

Analytic Tools Research Software User Testing Data Visualization 59

Userpilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. We will get the hard news out of the way first: what a good NPS (or Net Promoter Score) is depends on your industry. The good news: having a positive NPS score (0-30) means you are on the right track. Source: Userpilot.

Analytic Tools 80

Analytic Tools Feedback Software Data Visualization Weak Development Team 80

UX Studio: Product Management

APRIL 27, 2020

Is it enough to validate a product with in-lab studies? Our client creates digital products to help football fans follow matches, favorite teams, news or even play web or mobile games. Some years ago their team decided to put a new app in football-lovers’ pockets. Method: Diary study. Method: Intercept field study.

User Testing 83

User Testing Product Research Research Software Feedback Software 83

Alchemer Mobile

JULY 16, 2019

Plus, over 80 percent of customers would purchase from a company that offers personalized experiences (Edelman). The good news is that there are a number of formats you can experiment with, such as interactive tutorials, coach screens, progress bars, tool-tips, walk-through, training videos, among others. higher brand awareness , 1.5x

Analytic Tools 159

Analytic Tools Research Software Feedback Software Data Visualization 159

Usersnap

SEPTEMBER 1, 2022

The wide variety of analytics tools on the market allows businesses to keep tabs on customer sentiment across forums, news sources, social media, and other resources. Data that emerges from these analyses can then be studied for trends. . This is what makes our company one of the best feedback widgets today. Brandwatch.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

UX Studio: Product Management

JULY 29, 2020

UX studio has conducted an expert review for the IT company IncQueryLabs to discover why their website did not perfo rm well. . IncQueryLabs website didn’t showcase the company’s profile and services in a clear and cohesive way. Upon website check, visitors were not able to describe the company’s main activity.

Software Review 62

Software Review UX User Testing Data Visualization 62

Userpilot

SEPTEMBER 10, 2022

This leads to lost revenue for SaaS companies. Customers who belong to this category aren’t necessarily dissatisfied with the product. The churn rate for B2B and B2C companies is almost the same, with the former having a slightly higher involuntary churn figure. The voluntary churn rate for B2B companies is 3.50%.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience User Testing 97

Usersnap

AUGUST 20, 2021

Unfortunately, it’s happened to us; as one time is already too many for any growing SaaS company, we needed to come up with a way to improve our analysis process. In this case, such feedback tells you everything you need to know about customer satisfaction levels and overall experience. It’s old news in your mind.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userzoom

MARCH 27, 2018

Learn about best practices for accessibility testing from two leading companies in their industries. Lots of companies want to conduct accessibility evaluations by conducting usability testing for people with disabilities. It’s the right thing to do, and companies genuinely want to be accessible to all. Speech and voice-related.

User Testing 73

User Testing Product Research Research Software Feedback Software 73

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. And in the case of these benchmarks, you don’t understand how you’re comparing in your customers’ eyes, in comparison to your competitors.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Gainsight

OCTOBER 31, 2018

In the introduction, Pearl shares how the distinction between causation and correlation—and the science underlying this difference—is relatively new in the human situation. And in my experience in business, the shades of gray between these categories are still lost on many people. And the good news is several companies have done this.

User Testing 61

User Testing Customer Experience Support Training Product Research 61

Userpilot

JULY 26, 2021

It’s how companies like Slack, Notion, Calendly, and Loom have achieved such viral growth. But isn’t that what all companies do? Being product-led means using product-led marketing like pain point SEO, product-focused sales enablement documents, and case studies showing customer success with your product. Not exactly.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Arpit Rai

FEBRUARY 26, 2019

This practical experience will help shape your understanding of the strategies companies use to build successful products and businesses. Product Sense This is an all encompassing category that covers many different things. Users only see that Slack works perfectly for them and slot it under the great products category.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Product Management 40

Userpilot

MAY 8, 2023

With that being said, some trends may simply not be relevant to your use case, so don’t try to implement them just because everybody else is. 12 Key trends to watch out for in improving your customer onboarding process So what’s new in user onboarding in 2023? What’s the impact of that? Videos are becoming the norm.

Feedback Software 92

Feedback Software Analytic Tools Customer Feedback Data Visualization 92

Sachin Rekhi

FEBRUARY 4, 2009

With Facebook social game Mob Wars suspected of making a million dollars a month and Zynga rumored to have made $50 million in revenue in 2008 off of its social and iPhone games, companies are seeing real revenue from this burgeoning monetization model. Virtual Goods News monthly active users on Facebook , respectively.

Advertising 60

Advertising Entertainment Customer Experience Books 60

Intercom, Inc.

JULY 9, 2020

We hear about his time at Atlassian before G2 and the differences in approach to SEO at both companies. In a crowded category , it can be tough to make an SEO impact. And I’m saying that with those that Google has actually confirmed and that have come out as a result of many, many studies. From Atlassian to G2.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Userpilot

JANUARY 27, 2021

How important is the ease of use for the success of your SaaS company? Key findings from this study. First, we wanted to know if our study had any point at all. So we asked if the ease of use even matters when making a decision to start using new software. How does this split look for SaaS websites?

Research Software 108

Research Software Feedback Software User Testing Data Visualization 108

Intercom, Inc.

NOVEMBER 28, 2018

The good news, particularly if you’re just getting started, is that you really only need two things: a framework for evaluating new tools and a few recommendations to kick off your search. Measuring twice and cutting – or in this case, implementing – once is easy advice to overlook. Not all companies have the same needs.

Data Visualization 192

Data Visualization Analytic Tools Research Software Feedback Software 192

Intercom, Inc.

APRIL 26, 2018

Nir’s studies sit at the intersection of technology, business and psychology. A veteran of the advertising and video gaming industries, he has started (and sold) two technology companies and has taught at Stanford’s Graduate School of Business and the Hasso Plattner Institute of Design. What is the external trigger?

User Testing 223

User Testing Research Software Product Research Weak Development Team 223

The Product Coalition

FEBRUARY 10, 2022

A mobile live streaming app can be profitable when it’s accessed for sports broadcasts, TV channels, cybersports, education, and other categories in which live events are frequent. However, TV companies have responded with their own broadcasting apps. According to Globe News Wire, by 2027, the live streaming market will reach $184.27

Feedback Software 147

Feedback Software User Testing Technical Review Data Visualization 147

The Product Coalition

FEBRUARY 5, 2021

Greg Kogan’s experiment was specific to a company’s welcome email, in which case the context of the email had already been established since the recipients of the email had already signed up for the company’s services and were well aware of what the company did. Within a few hours, I had emailed all 100 leads.

Research Software 140

Research Software Feedback Software User Testing Product Research 140

Mind the Product

APRIL 6, 2020

Eighteen months ago travel tech company Almundo started to refine its processes to become a product-driven company. Our goal was to define how we would set and communicate the company strategy, and how that strategy would lead OKRs and backlog definition. Almundo’s CEO, Juan Pablo Lafosse, sharing the company strategy.

Product Strategy 110

Product Strategy Strategy Feedback Software Customer Experience 110

Userpilot

JUNE 16, 2021

But we would be utter quacks if we pretended it’s *always* the case. In the something else cases – trying to implement the user onboarding flow optimizations I usually preach about will be just flogging a dead horse. Your product is dead simple & you operate in an established category. Any clue what to do with this?

Analytic Tools 98

Analytic Tools Customer Experience User Testing Data Visualization 98

UX Studio

FEBRUARY 15, 2024

Originally, I do have a business [00:01:00] background, so I went to the Corvinus University of Budapest, where I studied business administration and then later on management and leadership. It might be, you know, strange because in a lot of cases, UX, UI is one role and we separated them out. And then from there, I switched to design.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Intercom, Inc.

DECEMBER 16, 2021

In this book, Andrew provides a practical framework for how companies like Google, Uber, Dropbox, and Tinder use them to break through the competition and reach the holy grail of viral growth. While in some companies, like Uber, growth is bound by geography, others, like Airbnb, have a global network effect.

Reporting Tools 138

Reporting Tools Customer Experience Books Startups 138

Business of Software Conference

JANUARY 6, 2020

In this informative and witty talk by Rick Nucci – CEO and co-founder of Guru (a company based on empowering others to do their jobs) – we see that there are many factors to take into consideration before we start throwing in the towel on humanity and that the hype of every innovation gone before was the big thing to fear.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

UX Studio: Product Management

MARCH 12, 2019

The McKinsey & Company international consulting firm conducted one of the largest worldwide studies ever to measure revenues and shareholder returns related to good design culture in companies. McKinsey tracked 300 companies for more than five years. Many companies have still failed to adapt. What is the catch?

Data Visualization 90

Data Visualization Reporting Tools User Testing Research Software 90

Intercom, Inc.

APRIL 15, 2021

For Francis Brero , co-founder and CRO of MadKudu – a marketing operations platform that helps companies identify, qualify, and engage with their leads based on how likely they are to convert – this actually opens up a whole lot more possibilities.As Francis: Absolutely. Well, thanks a ton for having me. I’m excited to be here.

Data Visualization 118

Data Visualization Analytic Tools Research Software Feedback Software 118

Userpilot

APRIL 21, 2023

SaaS companies need an on-demand in-app resource center to help users make the most of the product. Increase product adoption with educational resources, such as webinars and case studies. For example, host a webinar outlining product use cases so users can visualize the full product functionality. Educational resources.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Embedded Analytics 97

Userpilot

AUGUST 29, 2022

Because you have different use cases for your product, it doesn’t make sense to use the same training for all customers. While not all your customers will publicly share the news, many will talk about you in private conversations. Some content formats to include are video tutorials, knowledge base articles, and case studies.

Analytic Tools 95

Analytic Tools Feedback Software Customer Experience User Testing 95

ProductCraft

AUGUST 14, 2018

My name is Nir Eyal, and most recently, I wrote the book, Hooked: How to Build Habit-Forming Products and I study how different products change our behavior. I’ve started two companies. NE: My last company was at the intersection of gaming and advertising. A very important issue for tech companies. EB: That’s awesome!

Research Software 66

Research Software Product Research User Testing Customer Experience 66

Business of Software Conference

JULY 28, 2020

Reminded me of a conversation I once had with the CIO of Bechtel and we were at a conference and they said look we want to put a CIO and the CSO on stage and let them say all the things they wish they could say to each other in business but we’d better get ones from different companies. And so, we do this study with grad students.

Reporting Tools 69

Reporting Tools Research Software Data Visualization Banking 69

Business of Software Conference

JULY 20, 2020

This talk gives company leaders food for thought with questions such as do you incorporate diverse perspectives in decisions? A lot of our lives in a business that’s sort of running and what happens is something comes along, in this case the Internet, and starts to invalidate those assumptions. Do you empower small, agile teams?

Weak Development Team 75

Weak Development Team Reporting Tools Research Software Data Visualization 75

Department of Product

OCTOBER 19, 2023

The company added a massive 8.76 The earnings vindicates Netflix’s decision to clamp down on account sharing and the launch of its ad-funded tier which now accounts for 30% of all new sign ups. Instead, the star of the show was the new generative AI tools the company is building. billion, up 7.8% year on year.

Research Software 52

Research Software Analytic Tools Data Visualization Feedback Software 52

The Product Coalition

MAY 4, 2019

According to Google, 65 percent of clients prefer messaging to companies and not ringing them up, another good reason for using the channel. Messengers do not only facilitate customers experience, they also have advantages for the companies and help them gleaning information about the leads. Costs are much lower.

Marketing 110

Marketing Product Research User Testing Reference 110