Userpilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. We will get the hard news out of the way first: what a good NPS (or Net Promoter Score) is depends on your industry. The good news: having a positive NPS score (0-30) means you are on the right track. Source: Userpilot.

Analytic Tools 80

Analytic Tools Feedback Software Data Visualization Weak Development Team 80

PMLesson's Ace the PM Interview

MAY 4, 2020

This may include building demo videos or working with marketing to get press about the upcoming launch. For positive feedback, I like to communicate the excellent news to the team and refer the client to fill out a reference survey we value (eg. Gartner Peer Insights). Sometimes this can even include listening to a podcast episode.

User Testing 52

User Testing Enterprise Data Visualization Product Research 52

Business of Software Conference

MAY 15, 2019

Technology launched before the market was ready, a funded company run into the grown, struggling to reach the heights of an American counterpart. Looked to new models for private jet aviation, managed a band, went and worked in film because I love film so much and found it intensely dull working for a blue chip company.

Research Software 55

Research Software Technology User Testing Fractional CTO 55

UX Studio: Product Management

JUNE 12, 2018

When a company like Facebook improves the experience of its products, it’s like the massages we give to Kobe beef: they’re not for the benefit of the cow but to make the cow a better product. In order for that to happen in a preferable way, they outline four tasks: Inspiring companies. Ethical design > GDRP compliance.

Research Software 100

Research Software User Testing Data Visualization Customer Experience 100

Mixpanel

MAY 5, 2021

He advised companies like Tinder, Hipcamp, Reddit, Canva, and Pocket. no longer aligns with company strategy and direction example: Dropbox’s 2014 foray into photo sharing, through their Carousel product. Not to mention, there’s also been a decrease in support tickets and support costs. Strategic alignment.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Business of Software Conference

JANUARY 6, 2020

In this informative and witty talk by Rick Nucci – CEO and co-founder of Guru (a company based on empowering others to do their jobs) – we see that there are many factors to take into consideration before we start throwing in the towel on humanity and that the hype of every innovation gone before was the big thing to fear.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

Intercom, Inc.

SEPTEMBER 26, 2018

My first job was working on the website for Oakley, the sunglasses company. And when I read the news, I’m stressed about that. I deleted all my apps – every kind of email and web browser, Facebook, Instagram, Twitter, YouTube, news apps, everything – off the phone so it was just not noisy to me. Jake: Start small.

Books 128

Books User Testing Weak Development Team Messaging 128