Intercom, Inc.

OCTOBER 2, 2018

Over the past few years Intercom’s customer base has grown considerably beyond the startup and product-focused readership we initially focused on with Inside Intercom. We still love that audience, but we now offer products for sales , marketing and support teams and have been going deep on those topics as well. Time to kill the blog.

Blog 162

Blog User Testing Customer Experience Research Software 162

The Product Guy

DECEMBER 15, 2019

The Product Management Awards (#TPMAS) are the leading international award honoring excellence in Product Management. Established in 2010, TPMAS are awarded annually and saw hundreds of nominations across our 7 categories. The Best Product Person & The Best Product Leader. The Best Product Visionary.

Technical Advisors 148

Technical Advisors Analytic Tools Product Management Product Manager 148

Mixpanel

MAY 27, 2021

After sitting down with some trusted friends and family members, they broke the news that your lemonade simply wasn’t any good. Identifying product and growth metrics that fit your business. The customer lifecycle is fairly standard across products: users first must show up, then be activated in some way. What happened?

Data Visualization 140

Data Visualization KPI Analytic Tools Customer Experience 140

UX Planet

DECEMBER 15, 2023

But here’s the catch: icon design trends in the digital realm evolve quicker than a tech startup’s elevator pitch, and failing to keep up can leave your product looking like yesterday’s news. Abstract icons can be a great choice for companies looking to stand out in crowded markets. Are you sure your icons are up to the task?

User Testing 84

User Testing Feedback Software Customer Feedback Customer Experience 84

Department of Product

NOVEMBER 16, 2023

The Department of Product Briefing ←All newsletter briefings Hi product people ?, Q&A is a new feature from the company which allows users to get answers about any document in a workspace through a conversational UI. Essential reads for product teams New from the Department of Product this week: ?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Artificial Inteligence 52

Department of Product

OCTOBER 5, 2023

The Department of Product Briefing ←All newsletter briefings Hi product people ?, Zoom took a big step towards becoming a workplace productivity powerhouse this week with the launch of its own Google Docs competitor, Zoom Docs. Essential reads for product teams The latest from the Department of Product Substack ?Chartpack:

Analytic Tools 52

Analytic Tools Research Software Artificial Inteligence Data Visualization 52

Nulab

JANUARY 26, 2021

We’ll share the latest Nulab news and product updates to help you stay informed, and you’ll get to join in various events, online meetups, and workshops, to gain new proficiencies, meet other users, and get the most out of Nulab products. Discover different categories within our Nulab Community forum. How to join.

Workshop 79

Workshop Customer Feedback Events Positioning 79

Product Management University

JANUARY 2, 2017

Wealth made simple: news and articles from IRC Wealth. Your product management maturity is gauged by the manner in which your organization approaches the planning, development, marketing and sales of its products and services as business solutions. Assessing Your Product Management Maturity Scale From 1-3.

B2B 100

B2B Healthcare Government User Testing 100

Lenny Rachitsky

FEBRUARY 20, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. Consider these recent news items that caught my attention: When Italy banned ChatGPT, the productivity of coders in the country fell by 50% before recovering. 👋 Hey, Lenny here! But you’re wrong.

Data Visualization 134

Data Visualization ChatGPT Reporting Tools User Testing 134

Intercom, Inc.

JULY 11, 2018

The products they hire to solve these problems change all the time. If you’re building a new product, it’s because you believe you can create a better solution that people will want to use because it delivers a better outcome. If the desired outcome is real then they are already achieving it through some product in some way.

Entertainment 205

Entertainment Technical Review Software Review Banking 205

Gainsight

MARCH 31, 2020

Given the downturn, companies are doubling down on the “recurring” part of Annual Recurring Revenue. What we learned is that’s not going to be a slam dunk for all companies. We surveyed CEOs, CROs, and CCOs of late stage private cloud companies (e.g., Forbes Cloud 100 ) and publicly-traded SaaS companies (e.g.,

Research Software 105

Research Software Product Research Technical Review Software Review 105

Gainsight

MAY 4, 2023

In the not-too-distant past, communities were primarily viewed as a way of scaling Support or reducing costs for B2C enterprise companies. With the rise of Subscription-based companies came a new business model founded on the idea of proactively supporting customers to achieve success. Let’s dive in.

Feedback Software 52

Feedback Software Customer Experience User Testing Product Research 52

The Product Guy

MAY 7, 2019

Guest Post by: Elly Lin (Mentee, Session 8, The Product Mentor) [Paired with Mentor, Alberto Simon]. When I first joined, the startup I work at had often been stuck with a backlog of products and services to create. It is much better to think ahead and innovate to create products that fit into the bigger vision of the company.

Roadmap 151

Roadmap Research Software User Testing Product Research 151

Gainsight

MARCH 31, 2020

In these uncertain times, companies (rightly so!) Based on research done by Gainsight as well as a few other companies with CEOs, CROs and CCOs, 65–80% of companies have frozen hiring for the next few months and 30–45% have frozen hiring and backfills indefinitely. Reaching out to customers with low product adoption.

Data Visualization 85

Data Visualization User Testing Customer Experience Customer Feedback 85

Department of Product

OCTOBER 26, 2023

The Department of Product Briefing ←All newsletter briefings Hi product people ?, Discord is expanding its new monetization strategy, making its app hub available to users in Europe and the UK. Meanwhile, quarterly earnings season kicked off this week and major tech companies reported their latest performance.

Data Visualization 52

Data Visualization Analytic Tools Research Software Artificial Inteligence 52

Split

AUGUST 25, 2020

Five years ago there weren’t many who thought feature delivery was or could be a product category, today it’s on fire. The largest financial institutions and media companies are turning to feature delivery platforms, and Split in particular, to power their product development. How big can it get? We hope they’re right!

Analytic Tools 78

Analytic Tools Customer Experience Data Visualization User Testing 78

The Accidental Product Manager

APRIL 10, 2023

Roku product managers are creating an ad-supported streaming strategy Image Credit: Mike Mozart The product managers at the streaming hardware provider Roku had a bit of a problem on their hands. They were looking for ways to boost their revenue and they needed some new ideas. Streaming hours are up considerably.

Product Management 65

Product Management Product Manager User Testing Reporting Tools 65

freshtrax

DECEMBER 19, 2019

User Experience (UX) Design is a design process used to make products, services, or systems easy for people to use. UI is the look and feel of the product, service, or system. To separate the typography and guide users, icons and symbols are used to bring attention to the categories list on the side and on top.

Customer Experience 127

Customer Experience User Experience User Testing Analytic Tools 127

Mind the Product

SEPTEMBER 2, 2019

If you were to ask me whether you, as a product manager , should you always listen to market feedback? At the same time, I’ve seen many teams deceived by even carefully collected feedback who end up building product that doesn’t align with where they want to grow in the market. My answer would be yes, definitely. Here’s why.

User Testing 101

User Testing Customer Feedback Feedback Software Marketing 101

Gainsight

APRIL 8, 2020

I find myself racked with questions around how to think about re-forecasting the business, which product lines would be most impactful to customers in this environment, what special promotions might we offer, and ways we can alter prospecting efforts, to drive maximum yield. Customers who are nearing or have exceeded their Volume Limits.

Data Visualization 98

Data Visualization User Testing Research Software Reporting Tools 98

The Product Coalition

NOVEMBER 1, 2022

Now it’s time for your customers to take action: experience the benefits of your product or app in practice and convert. For example, consider delivering regular challenges, reminders, and new product/feature announcements that will encourage app opening. Can you nudge the user in the right direction?

Customer Experience 142

Customer Experience User Testing Customer Feedback Analytic Tools 142

Userpilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. We will get the hard news out of the way first: what a good NPS (or Net Promoter Score) is depends on your industry. The good news: having a positive NPS score (0-30) means you are on the right track. Source: Userpilot.

Analytic Tools 80

Analytic Tools Feedback Software Data Visualization Weak Development Team 80

BrainMates

JULY 6, 2020

A competitor analysis is one of the fundamental things you should do before you launch a new Product or business. As Product Managers, having solid knowledge of our rivals and their activity in the marketplace helps us make better decisions during the strategic product planning phase.

Data Visualization 94

Data Visualization Reporting Tools Advertising Presentation 94

Nulab

JANUARY 26, 2021

We’ll share the latest Nulab news and product updates to help you stay informed, and you’ll get to join in various events, online meetups, and workshops to gain new proficiencies, meet other users, and get the most out of Nulab products. Discover different categories within our Nulab Community forum. How to join.

Workshop 52

Workshop Customer Feedback Events Positioning 52

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. We help software companies figure out how to grow their businesses, often from very early stages.

Feedback Software 118

Feedback Software Research Software Reporting Tools Software Review 118

The Product Coalition

FEBRUARY 23, 2019

Seven slides showing product metrics that required data pulled from six different systems be graphed and heavily footnoted eliminating any confusion on what the numbers represent. Product managers seek meaningful metrics that test our assumptions and tell us something actionable about our products. Happiness 2. Engagement 3.

Onboarding KPIs 60

Onboarding KPIs Product Research User Testing Weak Development Team 60

Split

JUNE 15, 2020

Subsequently, I noticed a reduction of growth on feature flag consumption(we track and measure every time our SDKs evaluate a feature flag) right when businesses began to revise their budgets due to COVID-19 news and adjust future sales targets. See the valley in the graph below during February.). One Trillion Flags Served.

Technical Review 59

Technical Review Software Review Customer Experience Travel 59

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. What isn’t so often clear is how to do this on a day-to-day basis, when we’re not as experienced or when we deal with “less than ideal” products and organizations. Feedback is only relevant vs. a goal and user context.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Gainsight

APRIL 21, 2022

Since 2021, we have seen more product-led hypergrowth than in years past. According to an October 2021 Wired Magazine article titled “Earth’s Unicorn Population Is Exploding,” it was revealed that a record-breaking 264 companies were hitting “unicorn” status in the US, with VC investment hitting $240 billion. Product Experience .

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

The Product Coalition

JUNE 9, 2021

The initial steps of this framework took collaboration between business leadership and the product team to set a direction for development decisions. In the second half, the product team will work with the development team to tie actionable projects to business goals. Photo by Ian Schneider on Unsplash Step 4?

Vision 89

Vision Roadmap Customer Experience Weak Development Team 89

Product Talk

SEPTEMBER 1, 2021

If your sales team isn’t bought in, for example, they won’t want to sell your new product or feature. If you’re a longtime Product Talk reader (or if you’ve read Continuous Discovery Habits), Lisa’s name might sound familiar. Lisa also started a role at a new company called Human API. Lisa’s New Role at Human API.

Product Research 221

Product Research User Testing Technical Review Data Visualization 221

Mind the Product

SEPTEMBER 14, 2018

At #mtpcon San Francisco, he helped product practitioners to understand what innovation is, why innovation programs fail, and how we can help to change the conversation. The problem in managing innovation arises because companies don’t understand the differences in levels of uncertainty at different time horizons of the product lifecycle.

Customer Experience 167

Customer Experience User Testing Customer Feedback Product Research 167

The Accidental Product Manager

FEBRUARY 6, 2023

trick works – most of the time Image Credit: Steve One of a product manager’s hardest tasks is to come up with a price for their product. Our goal here is to use our product development definition to pick a price that will maximize revenue for our company while at the same time not scaring away our customers.

User Testing 65

User Testing Product Management Product Manager Customer Experience 65

The Product Coalition

MAY 7, 2020

It was the bottom of the recession , and two engineers from Purdue University decided it was an ideal time to start a company. Apple was known for two products: the MacBook and the iPod. And it might just define your business by spotting the crack in the corner that evolves into a new, category shifting opportunity.

Research Software 78

Research Software User Testing User Friction Product Research 78

The Product Coalition

MAY 7, 2020

Product vs Project Management?—?Batman Source: Animated Times During my career, I have worked extensively as both a project manager and a product manager; within consulting and in multiple industries. I’ve worked in companies that have both roles, companies that only have project managers and companies that only have product managers.

Weak Development Team 80

Weak Development Team Management Management Customer Experience 80

Usersnap

SEPTEMBER 1, 2022

The wide variety of analytics tools on the market allows businesses to keep tabs on customer sentiment across forums, news sources, social media, and other resources. This is what makes our company one of the best feedback widgets today. Influencer Pat Geisinger recently stated, “Data is the new science. Brandwatch.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Mind the Product

NOVEMBER 19, 2019

Fewer than 10% of startups survive and grow into large companies and, for every time growth is done right, there are 100 ways it could have been done wrong. Here, I’d like to share the lessons I’ve learned from my years working as a product manager, focused on growth. Validate the Organisation-Level Growth Hypothesis.

User Testing 113

User Testing Customer Experience Onboarding KPIs Branding 113