Gainsight

MARCH 24, 2022

Before your product starts booming, you need a product roadmap that charts a clear course to growth. Unfortunately, as a product leader or manager, you’re probably being overwhelmed by feedback from every direction. What is a product roadmap? Answer these questions to help you create your product roadmap.

Data Visualization 52

Data Visualization Roadmap Product Research Onboarding KPIs 52

Gainsight

AUGUST 30, 2019

As a customer success professional, you talk to your customers every day and gather a ton of feedback straight from the frontlines. What’s really happening to product feedback? I asked interviewees to play out this scenario: “A customer comes to you with some constructive, thoughtful feedback for how your product can be improved.

Feedback Software 40

Feedback Software User Testing Customer Feedback Product Research 40

Intercom, Inc.

JANUARY 20, 2022

And sure enough, the feedback was that things were starting to slow down. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Being open to feedback. We learned a lot.

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Feedback Software Reporting Tools Product Research Data Visualization 249

UX Planet

FEBRUARY 2, 2024

Crude prototyping methods are fast and inexpensive to create and can be used as a great tool in initial ideation and brainstorming meetings. These can be built using prototyping tools and software like Marvel or Proto. Alternatively, simple versions can also be made using presentation software like PowerPoint or Keynote.

Healthcare 69

Healthcare User Testing Feedback Software Product Research 69

Alchemer Mobile

AUGUST 20, 2019

Two weeks after your team’s app update launches, your boss stops by your desk to share some bad news: App store ratings have plummeted from 5-stars to 3-stars and new download volume has decreased 25 percent. Customers are uninstalling the app right and left. Steps to Take Before an App Update.

Feedback Software 87

Feedback Software Product Research User Testing Customer Feedback 87

The Product Coalition

SEPTEMBER 7, 2023

When I returned to it later, I started with good old mental gymnastics rather than turning to Google, Bing, CHATGPT, or some other magical AI tool. At that moment, he took out his phone and opened the Uber app, a service he frequently used in San Francisco. This context is also important to share as part of the roadmap.

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User Testing Development Product Research Feedback Software 100

Userpilot

DECEMBER 11, 2019

2020 is set to be a big year for SaaS. Hopefully, the product management tools we’re going to cover will help you out! We’ve split the tools into different categories, so feel free to jump ahead to whichever kind of product you need. The categories of product management tools are: Prototyping and UX (Userpilot, InVision, iRise).

Data Visualization 53

Data Visualization Feedback Software Research Software Analytic Tools 53

Gainsight

SEPTEMBER 1, 2021

The product growth wave is swelling, and it’s poised to slam into SaaS companies of all types. This product-focused approach isn’t just changing how SaaS businesses sell; it’s redefining the way the whole company operates. In the past, many SaaS companies relied on market-led growth or sales-led growth strategies.

Analytic Tools 52

Analytic Tools Feedback Software Product Research User Testing 52

Intercom, Inc.

MARCH 25, 2019

“The last thing that you give attention to is what happens when a customer tries to leave” The SaaS industry, unfortunately, is not immune to these poor experiences. Of course, when you’re working in a startup or high-growth SaaS company, the focus is often on maximizing active users and increasing revenue. Be memorable.

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User Testing Customer Feedback Customer Experience Feedback Software 183

Bain Public

JULY 12, 2021

It's a bottom-up process; you attempt to solve a problem with the team, get a signal early and use it to construct the bigger picture. Don’t expect it to behave like a traditional software project. in-product feedback) as well as mitigating wrong prediction catastrophes through business logic and UI safety nets.

Artificial Inteligence 52

Artificial Inteligence Data Visualization Feedback Software Product Research 52

ProductPlan

JUNE 11, 2019

An outcome-based roadmap sounds like a good idea. Instead of a long list of context-free features and enhancements the roadmap is constructed to accomplish specific goals critical to the success of the business. The Problem With Outcome-Based Roadmaps. Any company can create new technologies.

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Roadmap Weak Development Team User Testing Product Research 79

Usersnap

JANUARY 18, 2024

Why do the most successful product managers always seem to pay attention to the power of a well-constructed NPS survey ? These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. Question 20: How would you describe your shopping experience with our platform?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

ProductPlan

JULY 24, 2020

We spend lots of time thinking about the best way to deliver our product roadmaps , give presentations, run effective meetings, and create stakeholder alignment. But in reality, the communication tool we use far more often is email. 4 Key Ingredients of an Effective Customer Feedback Request Email. Lead with intention.

Customer Feedback 77

Customer Feedback User Testing Customer Experience Product Research 77

Usersnap

NOVEMBER 4, 2021

The scaling SaaS company often have to find out through practice what the difference is between a product owner vs product manager. For a mooning SaaS company with a medium-sized, sturdy ship in the middle of the thunderous ocean, the difference sometimes feels hazy. need a customer feedback workflow in place? Do You Need Both?

Product Research 52

Product Research User Testing Feedback Software Weak Development Team 52

Izenda

JUNE 17, 2019

Complications can come at any moment, especially in the technology field. If they are unable to remain calm and focused during a storm of issues, then the solution will likely be the wrong one. The reactive feedback loop. This requires a solid roadmap for their product. Be strong under pressure. Be intuitive.

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Product Research Product Management Product Manager Feedback Software 64

The Product Coalition

JULY 24, 2020

It wasn’t only a case of customer demand and alignment with the “product” side of the business, but the industry landscape itself was emerging at the time, and only when our investment team felt comfortable enough to construct and manage this type of financial portfolio on behalf of customers were we ready to start figuring things out concretely.

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

DISQO

MAY 24, 2017

If the words ‘obvious’ and ‘intuitive’ come up a lot when prioritizing your roadmap, then you might be in this camp. How you define that goal is up to you but tools like Lean Hypotheses can be a helpful starting point. appeared first on Feedback Loop. The post Why do (seemingly) great product ideas fail?

Product Research 40

Product Research User Testing Customer Experience Customer Feedback 40

DISQO

MAY 24, 2017

If the words ‘obvious’ and ‘intuitive’ come up a lot when prioritizing your roadmap, then you might be in this camp. How you define that goal is up to you but tools like Lean Hypotheses can be a helpful starting point. appeared first on Feedback Loop. The post Why do (seemingly) great product ideas fail?

Product Research 40

Product Research User Testing Customer Experience Customer Feedback 40