The Product Coalition

SEPTEMBER 7, 2023

Gathering Context as Critical Input So, as you construct your story, consider the context around your users when they use the product. This context is also important to share as part of the roadmap. Yet piecing together discrete increments is exactly what we ask teams to do with roadmaps. Create feedback loops.

User Testing 100

User Testing Development Product Research Feedback Software 100

Gainsight

AUGUST 30, 2019

I asked interviewees to play out this scenario: “A customer comes to you with some constructive, thoughtful feedback for how your product can be improved. Phase One Findings: The Customer Feedback Black Hole. The Core Feedback Loop. If this loop is working well, this should be a virtuous and impactful relationship.

Feedback Software 40

Feedback Software User Testing Customer Feedback Product Research 40

Intercom, Inc.

MARCH 25, 2019

Build a feedback loop. But you should also be asking why at the point of the break up, and then use this as input into your product roadmap and strategy. Present a questionnaire at the time on cancellation to quantify reasons for leaving and to collect qualitative feedback on why a customer is leaving. Be memorable.

User Testing 183

User Testing Customer Feedback Customer Experience Feedback Software 183

Bain Public

JULY 12, 2021

It's a bottom-up process; you attempt to solve a problem with the team, get a signal early and use it to construct the bigger picture. Build a safety net as well as a feedback loop: Safety nets are visible to users (UX) and take into account that erroneous actions can have consequences.

Artificial Inteligence 52

Artificial Inteligence Data Visualization Feedback Software Product Research 52

Alchemer Mobile

AUGUST 20, 2019

We can’t promise customers will love every update or change you make to your app, but we know these strategies will help you understand what your customers actually want, intercept negative feedback before it’s public, and capitalize on the people who do like the changes. How do you inform your product roadmap?

Feedback Software 87

Feedback Software Product Research User Testing Customer Feedback 87

Split

MARCH 20, 2024

Effective communication creates transparency into release plans enabling constructive feedback about timelines, features, and quality criteria. An excellent release management strategy proactively nurtures these relationships and feedback loops.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Gainsight

SEPTEMBER 1, 2021

For product managers and leaders, that means you have a guiding light to craft a product roadmap and nail down priorities. By digging into user behaviors, customer feedback, and in-product analytics, you can back decisions with data. Construct rock-solid customer feedback loops.

Analytic Tools 52

Analytic Tools Feedback Software Product Research User Testing 52

Userpilot

JULY 26, 2022

You can collect qualitative data through feedback surveys, NPS surveys , in-app surveys, heatmaps, session recordings, customer reviews, public roadmaps, and exit surveys. Use tags to analyze your qualitative feedback and segment users better. Looking to collect and analyze feedback? What is qualitative feedback?

Feedback Software 91

Feedback Software User Testing Research Software Customer Feedback 91

UX Planet

FEBRUARY 2, 2024

Here are three best practices to make rapid prototyping work for you: Infuse Feedback At Every Stage of Prototyping Integrating feedback loops in every stage of prototyping is pivotal not only for usability but also for aligning the product with regulatory standards, interoperability requirements, and economic considerations.

Healthcare 66

Healthcare User Testing Feedback Software Product Research 66

ProductPlan

JULY 24, 2020

We spend lots of time thinking about the best way to deliver our product roadmaps , give presentations, run effective meetings, and create stakeholder alignment. By relying on templates, automated workflows, and routine, product managers can create a continuous feedback loop by prompting customers for their input.

Customer Feedback 77

Customer Feedback User Testing Customer Experience Product Research 77

Userpilot

DECEMBER 11, 2019

Feedback collection (Typeform, Feedier). Feedback management (Canny, Airfocus, ProdPad). Roadmapping (Productplan, Casual, Roadmunk). Any feedback boards can be made private or public depending on who you want to view them. You can then create a simple roadmap using the ideas generated by your users. Productplan.

Data Visualization 53

Data Visualization Feedback Software Research Software Analytic Tools 53

Izenda

JUNE 17, 2019

The reactive feedback loop. This requires a solid roadmap for their product. Each team needs to have the same vision, but that vision is no good unless it’s communicated in a positive and constructive way. And often, the best ideas come from these sudden reactions to unexpected issues. The Proactive Product Manager.

Product Research 64

Product Research Product Management Product Manager Feedback Software 64

Intercom, Inc.

JANUARY 20, 2022

Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Velocity is how fast a company can execute their product roadmap and then in a specific direction i.e. their strategy.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Usersnap

JANUARY 18, 2024

Why do the most successful product managers always seem to pay attention to the power of a well-constructed NPS survey ? It facilitates a customer-centric development roadmap , ensuring highly regarded functionalities are refined and showcased, reinforcing product-market fit , and elevating overall user satisfaction.

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Usersnap

NOVEMBER 4, 2021

Owns Backlog Epics User stories Product roadmap MVPs Some Success Metrics Completed stories. A product manager constructs the vision of a product and plans ahead for future ones. It includes handling everything from funding to development to marketing. Advocating for the customers’ needs in front of the development team.

Product Research 52

Product Research User Testing Feedback Software Weak Development Team 52

The Product Coalition

JULY 24, 2020

It wasn’t only a case of customer demand and alignment with the “product” side of the business, but the industry landscape itself was emerging at the time, and only when our investment team felt comfortable enough to construct and manage this type of financial portfolio on behalf of customers were we ready to start figuring things out concretely.

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

DISQO

MAY 24, 2017

If the words ‘obvious’ and ‘intuitive’ come up a lot when prioritizing your roadmap, then you might be in this camp. Constructions (and products) based on wobbly bases don’t usually work out too well but by starting small, building iteratively, and keeping a strong foundation we can build some pretty amazing things.

Product Research 40

Product Research User Testing Customer Experience Customer Feedback 40

DISQO

MAY 24, 2017

If the words ‘obvious’ and ‘intuitive’ come up a lot when prioritizing your roadmap, then you might be in this camp. Constructions (and products) based on wobbly bases don’t usually work out too well but by starting small, building iteratively, and keeping a strong foundation we can build some pretty amazing things.

Product Research 40

Product Research User Testing Customer Experience Customer Feedback 40