Gainsight

JANUARY 17, 2020

There is no shortage of feedback these days. When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole. Chris Chumley.

User Testing 117

User Testing Customer Feedback Feedback Software Customer Experience 117

Mind the Product

OCTOBER 23, 2018

I’ve made a lot of roadmaps in my time. In fact, in the first three years I was at WorldRemit, I counted that I represented our company roadmap in 10 different ways. One of many, many roadmaps. One of many, many roadmaps. Yet most roadmaps have a big problem in common. The Wrong Conversation.

Roadmap 192

Roadmap Development Feedback Software User Testing 192

The Product Coalition

FEBRUARY 12, 2024

“Feedback is the breakfast of champions.” -Ken I worked in healthcare technology at the time. I’ve reviewed roadmaps for hundreds of different products. I’ve participated in more roadmap review meetings than I can remember. So, if you are in that situation, demand coaching and productive feedback. Ken Blanchard.

Technical Review 113

Technical Review User Testing Product Research Customer Feedback 113

Gainsight

MARCH 24, 2022

Before your product starts booming, you need a product roadmap that charts a clear course to growth. Unfortunately, as a product leader or manager, you’re probably being overwhelmed by feedback from every direction. What is a product roadmap? Answer these questions to help you create your product roadmap.

Data Visualization 52

Data Visualization Roadmap Product Research Onboarding KPIs 52

Product Talk

FEBRUARY 12, 2020

We then jammed those models into our platform so that customers could access the outputs in many ways.” We’ve onboarded many customers onto our predictive suite and every time we get the same question: ‘How can I test that it works?’ You also have a mobile app that sends similar messages via push notifications.

Product Research 176

Product Research Data Visualization User Testing Research Software 176

Userpilot

DECEMBER 11, 2019

2020 is set to be a big year for SaaS. Hopefully, the product management tools we’re going to cover will help you out! We’ve split the tools into different categories, so feel free to jump ahead to whichever kind of product you need. The categories of product management tools are: Prototyping and UX (Userpilot, InVision, iRise).

Data Visualization 69

Data Visualization Feedback Software Research Software Analytic Tools 69

Ronke PM

MARCH 26, 2024

These leaders understand that bringing effective products, solutions, and services to market requires consensus building and engaging cross-functional teams in the journey. It is crucial to persuade these individuals to embody the product's concept through their coding, testing, branding, research, and design.

Weak Development Team 59

Weak Development Team User Testing Product Management Product Manager 59

Roman Pichler

JULY 6, 2021

Instead of creating, for example, product strategies and roadmaps and tracking KPIs , you should help the people on your team acquire the right knowledge and develop the right skills so that they can carry out the relevant work on their own. You are also able to skilfully deal with difficult feedback and criticism that others share with you.

User Testing 156

User Testing Product Research Weak Development Team Customer Experience 156

UX Studio: Product Management

JUNE 23, 2020

Zignaly is a cryptocurrency trading platform that helps investors make the right trades by either copying other traders (copy-trading) or receiving trade suggestions based on technical and fundamental analysis (signals). In design thinking, we always focus on understanding our users and defining the problem before thinking about solutions.

Research Software 66

Research Software Feedback Software Reporting Tools User Testing 66

Roman Pichler

MAY 11, 2021

An agile development team does a good job if the memebers can reliably meet the agreed goals and create software that offers a great user experience and exhibit the desired quality. Unlike traditional approaches to software development, Scrum does not offer the role of a project manager.

Weak Development Team 328

Weak Development Team Product Research User Testing Customer Experience 328

The Product Coalition

OCTOBER 2, 2022

For myself — making humans’ lives easier with beautiful and useful software products is where my passion comes from. The technology world changes fast. Be patient It takes time to collect feedback. It takes time to prioritize something in the roadmap, and it takes time to build products. You work with a product team.

Product Management 132

Product Management Product Manager Feedback Software User Testing 132

Userpilot

JUNE 7, 2022

Product-centric vs customer-centric: which approach do you use for your SaaS business? By understanding the difference between a product-centric and a customer-centric approach, you can create a strategy that’s aligned with your SaaS growth goals. Collect continuous feedback with multiple types of surveys.

User Testing 52

User Testing Customer Experience Feedback Software Customer Feedback 52

The Product HQ

MAY 10, 2024

Also, if the product you’re managing incorporates complex applied science, you will have to be knowledgeable about those specific types of technology. Have a solid technical background and understand the complexities of software development. Always be Open to Feedback That includes any constructive criticism that they may give.

Startups 52

Startups Customer Experience User Testing Technical Review 52

Mironov Consulting

DECEMBER 31, 2017

I get pulled into lots of discussions among product managers about the best ways to represent (and then present and present and present) roadmaps or backlogs, especially to internal sales/marketing/support audiences. Each functional group has its own product priorities, so each wants a different roadmap. Just sign here.”)

Roadmap 92

Roadmap Fractional VPE CTO Coach Data Visualization 92

Gainsight

SEPTEMBER 1, 2021

The product growth wave is swelling, and it’s poised to slam into SaaS companies of all types. This product-focused approach isn’t just changing how SaaS businesses sell; it’s redefining the way the whole company operates. In the past, many SaaS companies relied on market-led growth or sales-led growth strategies.

Analytic Tools 52

Analytic Tools Feedback Software Product Research User Testing 52

ProductPlan

JUNE 8, 2021

Customer feedback—A door into what’s happening and the trends and evolution in the market. Is your solution meaningful to the customer or the business? The real test is how much they’re willing to pay for it, which truly shows how much they value the solution. Ideation & validation—Uncovers more meaning. Meaningful.

Product Research 97

Product Research User Testing Research Software Feedback Software 97

PMLesson's Ace the PM Interview

DECEMBER 14, 2020

A common question for product managers, project managers, technical program managers, and software developers alike is what methodology to use given a project. Think about the complexity involved in developing and releasing a piece of software. This is where the actual software is built in the Waterfall methodology.

Technical Review 98

Technical Review Development Team Review Agile Software Review 98

Revulytics

APRIL 17, 2019

Make Sure Your Software Usage Analytics Solution Was Designed For the Job. Most software companies want to know more about how their customers and trial users are engaging with their software. The solution has a name: software usage analytics. The solution has a name: software usage analytics.

Data Visualization 66

Data Visualization Analytic Tools Reporting Tools Feedback Software 66

The Product Coalition

MARCH 28, 2022

clearly, all of us know the importance of truly understanding the customer problem before we ship a product, testing something with customers perhaps in a lab setting or in a pilot before scaling. sometimes its helpful to take on some tech debt it it helps you test an idea quickly. the short story is that not all tech debt is bad.

Product Research 150

Product Research Product Management Product Manager Weak Development Team 150

ProductPlan

JUNE 11, 2019

An outcome-based roadmap sounds like a good idea. Instead of a long list of context-free features and enhancements the roadmap is constructed to accomplish specific goals critical to the success of the business. The Problem With Outcome-Based Roadmaps. Any company can create new technologies.

Roadmap 79

Roadmap Weak Development Team User Testing Product Research 79

Bain Public

JULY 12, 2021

It's a bottom-up process; you attempt to solve a problem with the team, get a signal early and use it to construct the bigger picture. Don’t expect it to behave like a traditional software project. UX costs: This is for testing to see if users respond positively to machine learning (i.e.

Artificial Inteligence 52

Artificial Inteligence Data Visualization Feedback Software Product Research 52

Roman Pichler

JULY 11, 2016

Respect their UX/UI and technology decisions and their right to determine how much work can be done. Provide constructive feedback and share your concerns. But recognise that software development can be challenging and that human beings make mistakes. Assume that the team members want to do their best. Be honest and open.

Weak Development Team 152

Weak Development Team Development Research Software Feedback Software 152

Roman Pichler

MAY 11, 2021

An agile development team does a good job if the memebers can reliably meet the agreed goals and create software that offers a great user experience and exhibit the desired quality. Unlike traditional approaches to software development, Scrum does not offer the role of a project manager.

Weak Development Team 156

Weak Development Team Product Research User Testing Customer Experience 156

Effective Roadmap Planning and Development Process for Enterprise Products

AUGUST 2, 2018

Roadmap Planning process Unlike Consumer products, you have two different types of audience to satisfy in Enterprise world, namely Buyer and User Persona. It’s very important to have a very clear definition of these persona constructs to the most precise form. We should be dynamic to readjust roadmap to meet its goals.

User Testing 40

User Testing Enterprise Roadmap Product Research 40

Bain Public

MARCH 20, 2021

The answer is simply: product roadmaps and product development ! Roadmap Development is a process of discovery, creativity and problem-solving. The most successful businesses use roadmaps to chart their long-term development initiatives, which showcases better results than the companies that don’t!

Development 52

Development Product Research User Testing Product Management 52

Mind the Product

SEPTEMBER 20, 2018

In the end, the sales team sold it anyway and I was forced into changing the roadmap as a result, putting our strategy at risk. We’ve written about this in our blog Sales Teams Close More Deals When You Give Them The Product Roadmap.) It’s all-too easy to discount feedback from the sales team, and to think you know more than they do.

User Testing 150

User Testing Customer Feedback Customer Experience Product Research 150

Userpilot

APRIL 25, 2024

TL;DR Open-ended questions are essential in SaaS user research for eliciting detailed insights into user experiences, preferences, and challenges, enabling businesses to tailor their products and services more effectively to user needs. With bespoke logic and survey analytics, it’s the perfect solution for collecting in-app feedback.

Research Software 52

Research Software User Testing Feedback Software Analytic Tools 52

Ronke PM

OCTOBER 5, 2023

Product teams and their multidisciplinary partners embody customer centricity by using a first principles framework to deconstruct problems into smaller fragments and utilize them to create creative, innovative solutions. It provided insights beyond communicated feedback, revealing a crucial need for a bilingual product.

User Testing 52

User Testing User Friction Customer Feedback Customer Experience 52

Modus Create

JANUARY 12, 2021

The speed at which the economic landscape shifts has been increasing since the industrial revolution and the emergence of consumer technology. The construction and reconstruction of these pillars must be done continuously, in tandem, and requires effective dialog between all stakeholders in an organization.

User Testing 59

User Testing Customer Experience Technical Review Customer Feedback 59

The Product Coalition

MARCH 1, 2022

This is where customer feedback for sales comes into play. Customer feedback is one of the most valuable tools a business has at its disposal, but it’s often under-utilized. CES (Customer Effort Score) surveys In-person interviews Customer reviews Usability testing In-app usage analytics … But we’re getting ahead of ourselves.

Feedback Software 132

Feedback Software Customer Feedback User Testing Data Visualization 132

PMLesson's Ace the PM Interview

OCTOBER 6, 2021

System design: tests problem-solving ability, technical knowledge, and ability to work with ambiguity Leadership, collaboration, and cross-functional communication: assesses your ability to collaborate, communicate, and get buy-in from various stakeholders. These are system design , program sense , and cross-functional partnerships.

Technical Review 52

Technical Review Feedback Software Systems Review User Testing 52

PMLesson's Ace the PM Interview

MARCH 15, 2021

Here are some of the more common PM superpowers: Love of learning What is it: You may have this superpower if figuring out new tools or processes excites you. Because we have so many users on our platform, data can really help us quickly identify product opportunities or test features.

Weak Development Team 52

Weak Development Team User Testing Feedback Software User Friction 52

BrainMates

SEPTEMBER 23, 2020

If there isn’t a clearly articulated product vision and product strategy that galvanises the team and anchors their roadmaps and backlogs, not only are the team’s efforts wasted but so too are the opportunities. There are a number of useful, tried and tested tools to develop a Product Strategy (e.g.

Feedback Software 86

Feedback Software Analytic Tools Data Visualization User Testing 86

The Product Coalition

OCTOBER 28, 2019

Note: I worked on consumer products before but spent most of my career building complex enterprise (machine learning) solutions. There likely isn’t a roadmap, sprint planning, standard quality assurance procedure, or decision-making process across the company. If any of these resonate with you, please reach out and let’s chat!

Startups 74

Startups User Testing Product Management Product Manager 74

Izenda

JUNE 17, 2019

Complications can come at any moment, especially in the technology field. If they are unable to remain calm and focused during a storm of issues, then the solution will likely be the wrong one. User-testing. Even products with strong internal support can get to the user-testing stage and fail miserably. Be intuitive.

Product Research 64

Product Research Product Management Product Manager Feedback Software 64

Sachin Rekhi

JANUARY 9, 2017

For a SaaS business this may be specifically determining whether you can acquire a customer at a cost of acquisition (CAC) that is well below the customer's ultimate lifetime value (LTV), thus re-creating the "buy low" and "sell high" opportunity. I saw so many more apps starting to adopt it after this point.

Finance 69

Finance Feedback Software User Testing Weak Development Team 69

Alchemer Mobile

FEBRUARY 24, 2022

Sentiment analysis is the process of collecting, analyzing, and acting on this customer feedback. However, NPS as a stand-alone metric isn’t enough to fully understand the feedback your team receives. You have a unique opportunity to gather much more valuable and actionable customer feedback if you evolve NPS to NPS+.

User Testing 246

User Testing Feedback Software Customer Feedback Customer Experience 246