UX Planet

FEBRUARY 21, 2024

I’m sharing my insights and surprising parallels that I encountered during the courses on Systemic Design and Designing Resilient Regenerative Systems. It was a really insightful and encouraging journey through complex systems! Systemic design I’ll not go into details on what systemic design is.

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Gainsight

NOVEMBER 21, 2023

Autodesk, a pioneer since its establishment in 1982, has been at the forefront of creating tools that power the architecture, engineering, construction, manufacturing, and entertainment industries. Surveys asked for feedback in the moment, while workflows were fresh in users’ minds. This generated contextual insights.

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Feedback Software Product Research Analytic Tools Customer Feedback 52

Alchemer Mobile

AUGUST 27, 2020

Success is understanding how the product fares in the market, and being able to adjust properly, pivot, and quickly make decisions based off of customer feedback. Feedback is key, but you will be running in circles if you only follow customer recommendations to build your product roadmap. READ: 12 Product Management Myths.

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Lenny Rachitsky

APRIL 14, 2024

Brought to you by: • Orb —The flexible billing engine for modern pricing • Eppo —Run reliable, impactful experiments • Paragon —Ship every SaaS integration your customers want — David DeSanto is the chief product officer of GitLab, which is the largest remote-only company in the world.

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Feedback Software User Testing Construction Customer Feedback 65

Alchemer Mobile

FEBRUARY 24, 2022

Sentiment analysis is the process of collecting, analyzing, and acting on this customer feedback. Remember: You need to employ multiple strategies for tracking customer sentiment over time. However, NPS as a stand-alone metric isn’t enough to fully understand the feedback your team receives. In-app ratings prompts.

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User Testing Feedback Software Customer Feedback Customer Experience 246

Roman Pichler

FEBRUARY 14, 2023

Listen to the audio version of this article: [link] 1 Complement Scrum with a Product Discovery and Strategy Process Scrum is a simple framework that helps teams develop successful products. Otherwise, you might ask the wrong people for feedback on the increments and hence draw the wrong conclusions. But don’t stop there.

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UX Planet

DECEMBER 19, 2023

These both are the best platforms for inspiration in my opinion. Use tools like mind maps or design thinking workshops to generate ideas collectively. This synergy between human insight and AI’s capabilities can lead to more innovative and effective solutions, blending the best of both worlds. Userflows works too.

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Userpilot

APRIL 11, 2023

This article explores the latest customer retention statistics across different industries and highlights tips to help you define a winning customer retention strategy. SaaS companies generally enjoy a high retention rate, with an average CRR of about 90%. What is a good retention rate for SaaS companies?

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Userpilot

NOVEMBER 29, 2022

Not only can it make or mar the first impression users have about your product, but it’s also the first channel for obtaining real-time product feedback for your product teams. By the end of this post, you’ll be armed with enough knowledge, the right tools , and be inspired by great user onboarding examples to build engaging onboarding tours.

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UX Planet

DECEMBER 19, 2023

I’ve also witnessed the sunsetting of a few solutions and how those situations came about. And the role design plays in informing those decisions and interacting in a constructive manner with clients/users. I’ll share a few examples on this particular topic. The first case was tied to a component of a larger product experience.

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Userpilot

NOVEMBER 20, 2022

This usually comes in different forms of adapted content, like recommendations based on previous searches, in-app guidance based on user behavior, responses to social media comments, etc. Real-time customer engagement is when a customer interacts with your brand actively with back-and-forth feedback. Send personalized in-app messages.

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Userpilot

OCTOBER 6, 2022

Next, use tooltips and other in-app guidance to highlight the relevant features for each user segment. Qualitative feedback is a good source of language you can later use to describe your product features, advantages, and benefits to other users. In a SaaS product, it would be the functionality that it offers. Book the demo !

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Gainsight

OCTOBER 20, 2021

Leading a go-to-market strategy can feel like a hailstorm. You’re getting drilled with feedback and opinions. And all the while, the pressure of launching a successful go-to-market strategy is forming all around. There are three pillars to support your product-led go-to-market strategy and lead your team to success.

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Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

MARCH 15, 2024

Is Appcues or UserGuiding the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Then there’s also the price that needs to match your budget.

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The Product Guy

APRIL 9, 2019

Journey Into the World of Strategy. The notion of a strategy in product management seems like something that only high-level stakeholders at the executive level should care about. After all, many product managers tend to treat a strategy as something that’s scared and driven top-down from the executive management level.

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The Product Coalition

FEBRUARY 11, 2023

Have you ever wondered why a Go-to-Market (GTM) strategy is required when you launch a product or service? How about this — how often do you see a problem around you, and then you decide to come up with an idea or solution? In retrospect I always focused more on execution, and less on planning and strategy.

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Split

MARCH 20, 2024

A streamlined release management process is imperative for mitigating deployment risks and accelerating software delivery. As this journey requires cross-functional cooperation, it’s valuable to leverage solutions that promote release orchestration. Effective release management is pivotal for agile software development.

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Userpilot

MARCH 6, 2020

As a team supporting diversity and women in tech – we decided to use the International Women’s Day as an opportunity to showcase some of the best talent in the industry – and interviewed the top female Product Managers, Product Owners and SaaS founders and CEOs. Women in SaaS. Women in Product.

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Research Software Analytic Tools Feedback Software Reporting Tools 133

Alchemer Mobile

NOVEMBER 9, 2022

If you can’t explain what makes your favorite apps great from a technical, marketing, and product perspective, chances are you have some learning to do. Mobile App Management Blog by Apperian. Customer feedback is incredibly valuable, but product managers must understand why people feel the way they do before acting on their feedback.

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Split

FEBRUARY 23, 2023

The usage of a single, common codebase by all developers on a team is emphasized by the software development method known as trunk-based development (TBD). With frequent integrations and codebase validations, this strategy ensures that the code is constantly in a usable state. Finally, automation boosts software quality assurance.

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Usersnap

JANUARY 8, 2024

From aviation’s decade-spanning aircraft design challenges to construction projects exceeding budgets and deadlines—the common thread is the struggle with unforeseen variables in the real-world. Learn how to use Usersnap for getting product feedback Jump into the example section immediately ? Testing & Feedback 5.

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Usersnap

APRIL 27, 2022

This article will show you how to reduce your SaaS churn by following the proven strategy that we have already successfully implemented. For us, it all started in 2020, when our monthly SaaS churn rate was 6.22%, more than double our target benchmark (high pressure, you bet). The aimed benchmark was 3%. Tension” is in the air.

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Split

MARCH 29, 2024

A production environment in software development is the final stage where applications meet end-users. This environment plays a pivotal role in delivering new features, shaping the user experience, and driving the success of any software product. This gives clarity on this vital aspect of software development.

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Feedback Software User Testing Data Visualization Product Research 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective digital adoption tool and wondering if Userpilot is the best option for your SaaS company? TL;DR An efficiently designed digital adoption platform guides users through complex apps with ease. With numerous Userpilot alternatives, it can be challenging to make a final decision.

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UX Planet

FEBRUARY 1, 2024

Picture this: You’re a stakeholder in a company specializing in enterprise SaaS solutions, and your team is embarking on developing a new product. The Process of Creating User Personas Creating UX user personas is a fundamental step in UX design and product management, acting as a key to unlocking user-centric solutions.

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Userpilot

MAY 19, 2022

What help desk metrics should you use for your SaaS business to track your customer support team performance and see how often your customers need help? You can provide self-service support inside the app using a resource center so that customers can quickly solve repetitive problems on their own without leaving your product.

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Feedback Software Analytic Tools Onboarding KPIs Customer Experience 94

Roman Pichler

SEPTEMBER 3, 2019

But provide clear feedback and do not allow people to sidestep or ignore shared goals. Let the Team Own the Solution. Instead, you should help your development team grow, acquire the relevant knowledge, and let people take full ownership of the solution or, if that’s not possible, the product details.

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Userpilot

JULY 11, 2022

In the competitive world of SaaS products, keeping hold of your customers is critically important: in this article, we’re going to explore five of the most consequential types of automation flows for customer retention. Customer retention strategies typically encompass a far broader range of customer retention efforts.

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Feedback Software Customer Experience User Testing Customer Feedback 89

Userpilot

JANUARY 27, 2022

Are you looking to reduce product churn for your SaaS business? If speaking realistically, product churn is inevitable for SaaS companies but decreasing churn by just 5% can cause your profit to rise as much as 25-125%. Whether a churn rate is good depends on the size of the SaaS business. What is product churn in SaaS?

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Feedback Software Analytic Tools User Testing Onboarding KPIs 91

Intercom, Inc.

JULY 2, 2020

That’s why at Zapier , the tool that connects more than 2,000 apps, they’re balancing efficiency with a different measure of success: customer outcomes. Championing this strategy is Pam Dodrill , Zapier’s VP of Customer Support and Success, whose team works with the company’s more than 100k paying customers and 3 million users.

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User Testing Customer Feedback Customer Experience Research Software 253

Userpilot

DECEMBER 11, 2023

You can uncover existing mental models using in-app surveys, user behavior tracking, heatmap analytics, and 1-on-1 interviews. Personalized onboarding, in-app guidance, and in-app communication all play a role in fixing misaligned mental models among your users. Instagram Reels vs. Tiktok app UI.

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Data Visualization Feedback Software Analytic Tools User Testing 99

The Product Coalition

AUGUST 6, 2023

You should update your roadmap with new technologies, or with a piece of new information you’ve learned. Define your goals and initiatives Idea Generation: Brainstorming and gathering potential product ideas based on market needs, customer feedback, and innovative concepts. Brainstorm and make those great ideas to come life.

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Userpilot

MARCH 14, 2024

Looking for an effective retention analytics tool and wondering if Heap is the best option for your SaaS company? Heap is one of the most sophisticated product analytics tools available in the market. You’ll need to use third-party engagement tools to turn these insights into actions. But it isn’t without flaws.

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Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective digital adoption tool and wondering if GainsightPX is the best option for your SaaS company? TL;DR GainsightPX is a good choice for digital adoption and it comes with features such as tooltips, feature tags, interactive walkthroughs, and in-app announcements. to achieve their goals.

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Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

JANUARY 7, 2020

Luckily, there are some excellent product roadmap tools out there to help make it more bearable. In this article, we’re going to look at the most popular product roadmap tools. The product roadmap tools we’re going to look at are: Wrike. More specifically, the Product owner will oversee the roadmap’s construction.

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Userpilot

MARCH 10, 2024

TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app. Userpilot offers powerful user behavior tracking along with in-app surveys and more. User behavior refers to the way users interact with your app and its features. That’s why SaaS companies now have shorter sign-up forms.

Data Visualization 87

Data Visualization User Testing Customer Feedback Customer Experience 87

Roman Pichler

JULY 6, 2021

Instead of creating, for example, product strategies and roadmaps and tracking KPIs , you should help the people on your team acquire the right knowledge and develop the right skills so that they can carry out the relevant work on their own. You are also able to skilfully deal with difficult feedback and criticism that others share with you.

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