Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Sachin Rekhi

FEBRUARY 1, 2016

One of the challenges we've long acknowledged in the tech industry is how difficult the transition can be from a software engineer to an engineering manager due to the vast distinction in the skill set to be great at the new role. Shift your individual focus from design and execution to vision and strategy.

Systems Review 131

Systems Review Feedback Software Weak Development Team Technical Review 131

Usersnap

APRIL 27, 2022

This article will show you how to reduce your SaaS churn by following the proven strategy that we have already successfully implemented. For us, it all started in 2020, when our monthly SaaS churn rate was 6.22%, more than double our target benchmark (high pressure, you bet). The aimed benchmark was 3%. Tension” is in the air.

Feedback Software 52

Feedback Software Analytic Tools Research Software User Testing 52

UX Studio: Product Management

JANUARY 29, 2020

MagicBricks is the go-to platform to buy, sell and rent property in India. Every day, hundreds of thousands of people browse their website, mobile app and mobile site to find their dream home, an office for their business, or to sell or rent out their property. A UX research-only project.

User Testing 75

User Testing Research Software Product Research Customer Experience 75

Gainsight

JANUARY 17, 2020

From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. They surface challenges and try to create a solution for the customer. Every week we review data to identify patterns. We’re on a continuous delivery model, so our product team triages this feedback weekly.

User Testing 117

User Testing Customer Feedback Feedback Software Customer Experience 117

UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. You have surface level: you’re completely dir ected, you are given a solution and you design the solution.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

The Product Coalition

MARCH 18, 2018

If you work in a product team or in a digital business, you’ve probably heard a lot about this topic, or might even have lost some sleeping nights due to the lack of it in your daily basis. An engineer, on the other hand, is someone who may have been interested in math and loved to find solutions for problems.

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Weak Development Team Onboarding KPIs Research Software Product Research 60

Roman Pichler

FEBRUARY 14, 2023

But like any tool, Scrum has its benefits and limitations. These are typically brand-new and young products as well as products that are experiencing a bigger change, for example, to extend their life cycle by addressing a new market segment or by replacing some of the technologies. But a mountain bike is better for riding offroad. [3]

Product Research 343

Product Research Feedback Software Research Software User Testing 343

Mironov Consulting

JANUARY 17, 2019

CHROs finds great talent and creates useful review processes. Sales calls are not good research opportunities. As CEOs, we don’t have the time or tools or expertise to consistently mix this in with our executive responsibilities. Legal keeps us out of jail.

User Testing 97

User Testing Customer Feedback Customer Experience CTO Coach 97

Lenny Rachitsky

APRIL 30, 2024

A prediction for the future: Johnny said, “If I had to guess, technical PMs or engineers with product taste will become the most valuable people at a company over time.” How do you use AI tools within Perplexity to build Perplexity? I assume much of your success has been due to hiring well, and keeping a very high bar.

Data Visualization 141

Data Visualization User Testing Technical Review Product Research 141

Mind the Product

MAY 16, 2018

You could point to his success at negotiating new contracts with labour unions to cut costs, increases in organisational efficiencies, or his introduction of a strong vision to enhance stakeholder value. According to Eunich’s research, 95% of people think they’re self-aware, but the real number is closer to 10% to 15%.

Weak Development Team 79

Weak Development Team Automotive Data Visualization Feedback Software 79

The Product Coalition

AUGUST 3, 2021

The Concept Map Target Audience: Product Teams and Leadership Intent: Sharing Vision and presenting the concept for acceptance The concept map helps you illustrate and present, well, a concept. If you have an idea, and your intent is to explain it and its constructs, this is a beautiful way to do it. Always begin with the Big Reveal.

Research Software 193

Research Software User Testing Customer Experience Construction 193

Intercom, Inc.

JULY 25, 2019

Maybe it’s useful to actually to share some examples instead of talking about this in the abstract, but it’s basically about us having a predictable system. Obviously our goal, like any product and engineering team, is to ship great software that customers, love, value use, etc. We actually have a bit of a system.

Research Software 209

Research Software Feedback Software Product Research User Testing 209

The Product Coalition

NOVEMBER 24, 2020

On the one side, they address typical Scrum events such as Sprint Planning, Sprint Review, and the Sprint Retrospective. A good Scrum Team pays attention to preserving an application’s technical health to ensure the Scrum Team is ready to pursue an opportunity in the market.

Data Visualization 167

Data Visualization Weak Development Team User Testing Software Review 167

UX Studio

FEBRUARY 15, 2024

The Challenges faced, specifically about the detailed insights and learnings from the 50 user interviews conducted, discussing how this data helped shape the core design and functionalities across the app in a user-centric manner. Should we do research? What type of research should we do? I also support our sales team.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Product Innovation Educators

FEBRUARY 21, 2022

At the end of each stage, have a deliverable that’s reviewable so people can decide to proceed or not. Practices like these make existing functions work constructively with the innovation team. Apply the whole system, not just a single piece. Have periodic portfolio reviews. Visit Jim’s Lean Startup website.

Startups 89

Startups Product Research Research Software User Testing 89

Business of Software Conference

MARCH 27, 2019

Scott Berkun, author of The Dance Of The Possible, spoke at Business of Software Conference USA 2017 about how to unlock your creativity and pursue it in your workplace. Scott Berkun The Dance of the Possible BoS2017 from Business of Software Conference. Now in 1884, the hot tech sector was not web development, wasn’t cloud computing.

Feedback Software 40

Feedback Software Research Software Weak Development Team Technical Review 40

Business of Software Conference

JULY 20, 2020

She is also one of the most regularly published authors in the Harvard Business Review. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? There was no sort of software there. Do you empower small, agile teams? Are there resources available for little bets?

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Weak Development Team Reporting Tools Research Software Data Visualization 75