Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. What is a SaaS learning management system? Let’s dive in for details!

Analytic Tools 95

Analytic Tools Feedback Software Reporting Tools Systems Review 95

Product Management Unpacked

MAY 19, 2021

“The manager who comes up with the right solution to the wrong problem is more dangerous than the manager who comes up with the wrong solution to the right problem” – Peter Drucker. Nobody wants their product to be received as a source of frustration. Many products simply don’t cater to their users’ needs.

Product Management 193

Product Management Product Manager User Friction User Testing 193

Gainsight

JANUARY 25, 2024

Manual customer training, i.e., 1:1 sessions with Customer Success Managers (CSMs), PDFs, webinars, etc.—had The result: low product adoption, less satisfaction, and, in some cases, churn. All of this changes customer expectations on how they expect you to educate them on your product or service. had its day.

Customer Experience 52

Customer Experience Research Software User Testing User Friction 52

Userpilot

SEPTEMBER 2, 2022

On the hunt for the best instructional design software to create course content and engage learners? In this article, we cover: How SaaS companies can use instructional design software to increase product adoption. TLDR; Instructional design software helps you create custom eLearning courses and training material.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Software Review 98

Gainsight

SEPTEMBER 26, 2023

For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. Integrated digital engagement is also becoming an instrumental component of higher-touch models.” What’s Digital Customer Education? Let’s dive in. Automate Onboarding …at least part of it.

Education 52

Education Customer Experience Customer Feedback Reporting Tools 52

Gainsight

MARCH 4, 2024

As a training or operations professional, you’ve probably faced plenty of questions regarding ROI (return on investment) from colleagues when evaluating an online learning initiative. For online training programs, data plays a critical role from beginning to end. Let’s start with the business success metrics for workforce training.

Reporting Tools 52

Reporting Tools Data Visualization Onboarding KPIs User Testing 52

Product Talk

APRIL 19, 2023

The world of digital products is evolving quickly. Whether you’re trying to keep track of everything you learn about your customers during continuous discovery , keep tabs on the latest thought leadership and learnings from others in the industry, or keep on top of all the newest products on the market, you can quickly get overwhelmed.

Research Software 130

Research Software Data Visualization Product Research Systems Review 130

Userpilot

JANUARY 14, 2023

Customer education combines direct and indirect efforts to onboard, train, or retain new/existing customers. Successful customer education programs to consider: Using tailored contextual tooltips and onboarding checklists to show new users around your product and help them get the most out of it. What is a customer education program?

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

The Product Coalition

OCTOBER 5, 2023

AI, a rapidly growing and widely adopted technology, is at the forefront of this transformation, reinventing different departments of companies, including Human Resource Management (HRM). AI in human resources becomes even more evident with the deployment of digital assistants.

Data Visualization 128

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 128

Gainsight

FEBRUARY 2, 2024

If your company is building products that people rely on to boost workplace performance, you can understand the pain from both sides. It’s a challenge to make all of your customers happy and successful, especially as your product evolves and your user base grows. In short, customer training leads to customer retention.

Education 52

Education User Testing Customer Experience Research Software 52

The Product Coalition

MAY 26, 2021

AI in education benefits students obtaining the course materials and listening to the subject demo anytime from anywhere. Any Students Can Learn Globally Online programs have made it possible for students from any country to attend the course from any other nation. AI for online training doesn’t substitute educators.

Artificial Inteligence 197

Artificial Inteligence Education Reporting Tools Feedback Software 197

The Product Coalition

JUNE 3, 2022

Teachers deliver lectures and conduct seminars online; it is convenient to pass digital tests; there are loads of educational sources available on the Internet, and so on. That is why doctors are encouraged to attend additional courses. During the pandemic, it is next to impossible to attend such courses.

Healthcare 127

Healthcare Education Seminar User Testing 127

Gainsight

OCTOBER 17, 2023

Manage more accounts. Drive product engagement through the roof. Here’s the thing: The economic headwinds and premium on efficiency mean company leadership is asking Customer Success Managers (CSMs) and other customer-facing teams to do more with less. Customer Success professionals are under more pressure than ever.

Feedback Software 52

Feedback Software User Friction Education ChatGPT 52

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively. Book the demo!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Gainsight

SEPTEMBER 22, 2023

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. But training can pay dividends before a sale, leading to many more of them. Historically, companies have competed on product features and pricing.

Education 52

Education User Friction Customer Experience Customer Feedback 52

The Product Coalition

DECEMBER 29, 2020

With more people entering the Product landscape than ever, now is a good time to help the newbies understand where Product Management came from, and how far the industry has come. When Hewlett-Packard ran with his ideas, it introduced an organizational structure where each product group functioned as a separate organization.

Reporting Tools 178

Reporting Tools Product Management Product Manager User Testing 178

Gainsight

OCTOBER 10, 2023

AI in Digital Customer Education Like most technology, the ways customer education teams can use AI are constantly growing. Workflow automation: AI will show information about a customer’s learning and assign relevant courses. Stuck on an outline for a learning path about a new product feature? AI can help.

Education 52

Education User Testing Reporting Tools Data Visualization 52

bpma ProductHub

FEBRUARY 13, 2017

Actuation Consulting has been conducting research on what separates high performance product teams from the pack. Over the last five years our surveys, coupled with regression analysis by an independent statistician, have helped us to identify over 25 statistically significant contributors to success on product teams. Download here.

Reporting Tools 195

Reporting Tools Data Visualization Product Research Research Software 195

Userpilot

JULY 5, 2022

Keep reading to see the best training we recommend for all of the above. Below are some of the best online training for a range of SaaS skills. For those who are more intermediate/have begun their careers in SaaS – be sure to join us in our annual Product Drive Conference, held in October. Google Digital Garage.

Analytic Tools 52

Analytic Tools Research Software Inbound Data Visualization 52

Roman Pichler

MARCH 14, 2017

As you may know, the product owner originated from Scrum, where the role is responsible for maximising the value the product creates. This sounds like a text-book product management responsibility to me. Additionally, some approaches like SAFe employ a separate product manager and product owner role.

Product Management 257

Product Management Product Manager Research Software Product Research 257

The Product Coalition

OCTOBER 12, 2023

The idyllic world of product management, where our evidence led, outcome based road-maps, grow beautiful opportunity trees that we can test ideas around, unfettered from the harmful effects of opinionated, wild, hippos. Often, as teams, we have the head-space and capacity to push back, challenge, or provide evidence based alternatives.

Data Visualization 126

Data Visualization Analytic Tools Feedback Software User Testing 126

The Product Coalition

NOVEMBER 13, 2022

Data Driven Expectations and Validation Shot in Budapest in 2018 during our MBA trip Setting the Context Product Managers often start with an Outside-In perspective. Of course, new realities will emerge as they discuss further with the Engineering, Sales, and Legal teams. The Return of the King?—?Data Compliant? —?As

Data Visualization 126

Data Visualization KPI Framework Customer Experience 126

Mind the Product

APRIL 3, 2020

Our week-long event – Mind the Product APAC has come to an end and what a week it’s been! Our product family is feeling bigger and better than ever before but just because the event is over, does not mean the celebration has to end too. Who knew Beyonce would make it into a product talk!? Hacking Confidence.

Product Research 194

Product Research Customer Experience Events User Testing 194

Gainsight

DECEMBER 12, 2023

Whether you have a dedicated customer education team or not, your customers still need to learn how to use your product. Without informed and inspired customers, your revenue efforts are just filling a leaky bucket, and you’re hiring expensive customer success managers (CSMs) to hold the mops.

Education 52

Education Customer Experience Engineering Reporting Tools 52

BrainMates

APRIL 8, 2020

We had always emphasised the benefits of a fantastic face-to-face product management training experience and with this now out of the question for an indefinite period we knew we needed to “adapt or die”. There’s nothing more boring than a training course where you just sit still and are talked at the whole time.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

The Product Coalition

JANUARY 31, 2022

Feasibility, Desirability and Viability Henrik Skogström / January 17, 2022 Image by author As machine learning creeps into the mainstream of digital products, understanding the basics of machine learning is becoming more relevant to many product managers. Product people today are a rather heterogeneous bunch.

Research Software 147

Research Software Artificial Inteligence Data Visualization Management 147

bpma ProductHub

MARCH 6, 2017

In a recent post for the Boston Product Management Association I outlined several steps that members of product development teams can take to improve the performance of their teams. Over the last five years we have identified over 25 statistically significant factors that can favorably impact product team performance.

Research Software 150

Research Software User Testing Data Visualization Customer Experience 150

Userpilot

NOVEMBER 24, 2022

Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. Customer education is the discipline of teaching customers how to use and get value from your product. Offer continuous customer education with an in-app resource center.

Feedback Software 97

Feedback Software Analytic Tools Reporting Tools Data Visualization 97

The Product Coalition

JULY 20, 2021

Currently, an enormous number of mobile app developments focused on digital health and wellness have been public on the app market. These apps have the potential to facilitate the tracking of health-related patterns and weight management. For most diet newbies, it is challenging to choose which eating plan is most suitable for them.

Research Software 158

Research Software Feedback Software User Testing Customer Feedback 158

UX Planet

DECEMBER 11, 2023

The idea for a course catalog of conversation design courses has been parked in my drafts for the entire year. This was originally supposed to be titled, “The 2023 guide to conversation design courses,” but here we are, mid-December and I only now summoned up the courage to jot down my thoughts on this massively intimidating subject.

Technical Review 69

Technical Review Certifications Software Review Feedback Software 69

Userpilot

JULY 31, 2023

What does a product marketing manager (PMM) do? Chances are you already know their broad responsibility is to develop and implement a marketing strategy roadmap for a specific product. TL;DR The product marketing manager role (PMM) is primarily responsible for a product’s positioning, messaging, and branding.

Product Marketing 95

Product Marketing Onboarding KPIs User Testing Marketing 95

Userpilot

NOVEMBER 17, 2021

Wondering if WalkMe product tours are worth the hype? It’s hard to argue with WalkMe’s reputation for digital adoption solutions. This article will lay out the good, bad, beautiful, and ugly of WalkMe product tours to help anyone contemplating their platform for user onboarding needs. Impressive? Definitely. Maybe, maybe not.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

Mind the Product

SEPTEMBER 19, 2019

I’ve been building digital products for nearly a decade now. A few weeks ago, a friend messaged me for advice on becoming a product manager. Which Training Course Should I do? Truth be told, I’ve never done a product-specific one. Are training courses worth it? So, I did, and this is it.

Feedback Software 107

Feedback Software Product Management Product Manager User Testing 107

Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. Therefore, as a product marketer, you need to continually update your skills to remain relevant in a constantly changing industry.

Research Software 96

Research Software Analytic Tools Feedback Software Data Visualization 96

The Product Coalition

MARCH 4, 2024

Yet this is what the life of a product manager often feels like. Firefighting while staying on course on the strategy and commitments of the roadmap is difficult. Firefighting while staying on course on the strategy and commitments of the roadmap is difficult. How does the rotting start? The struggle is real.

Roadmap 112

Roadmap Books User Testing Product Research 112

Gainsight

JULY 6, 2023

“This should come as no surprise, but the most digital part of Customer Success is in your products. And the best digital products really see you. For Digital CS to be truly successful, there’s a clear need to elevate and centralize the digital experiences our users navigate every day. They know who you are.

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience Customer Feedback 52

The Product Coalition

AUGUST 23, 2023

When designing apps, web pages, websites, digital reports, and similar products, we start with a frame, followed by content, followed by styling. A simple wireframe depicted on a graphical desktop and mobile device As analysts and product managers, we may not be directly responsible for visual design.

Data Visualization 119

Data Visualization Feedback Software Customer Experience Reporting Tools 119