Atlassian

FEBRUARY 16, 2022

These partners help you market, sell, integrate, and extend your products. Other partners build apps and integrations that extend your product and boost customer loyalty by making the product stickier. Each partnership fuels your flywheel in its own way. The model works best for volume-based businesses. Mind the gap!

Customer Experience 77

Customer Experience User Testing Data Visualization Customer Feedback 77

Gainsight

FEBRUARY 10, 2022

They monitored product use, flagged any unhappy customers, and ran Quarterly Business Reviews (QBRs) to maintain the current customer base. Often, we think that customers with the most support tickets are the ones struggling the most to understand the product and its value. Customer Success Management. Often, the opposite is true.

Customer Experience 97

Customer Experience Onboarding KPIs Software Review Technical Review 97

Intercom, Inc.

JULY 30, 2020

” Or when you’re served ads for a product you’ve already purchased – or, worse, are thinking about canning. At Clearbit, they use the customer’s industry and product usage to continuously suggest new relevant use cases. . Personalization can be extremely difficult to get right when it comes to automation.

Data Visualization 145

Data Visualization Artificial Inteligence Customer Experience Customer Feedback 145

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. New SaaS apps, tools, and products are constantly being released, which makes it harder for a SaaS business to stand out.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Intercom, Inc.

DECEMBER 16, 2020

Create a shared purpose. Similarly, team targets help to create a sense of shared purpose, as does focusing on the bigger picture business goals you’re helping to achieve, such as building out new regions or forming new teams. Sales-led motions are way stickier,” Lauren explains. Build relationships with other orgs.

User Friction 143

User Friction Customer Feedback User Testing Feedback Software 143

Gainsight

NOVEMBER 1, 2022

With product-led growth (PLG) , you can lower your cost of acquisition, increase upsells and receive the type of ongoing product feedback that makes your brand stickier than duct tape. The community creates a feeling as if you are riding alongside so many other people. We don’t have to make such choices anymore.

Feedback Software 52

Feedback Software Customer Experience Technical Review User Testing 52

Userpilot

APRIL 19, 2022

You need to provide consistent value to your customers in order to keep them engaged with your product. Thus, your product engagement score is one of the key metrics you should optimize to lower your churn and improve retention. What is the product engagement score (PES)? This is what the product engagement score provides.

Feedback Software 97

Feedback Software Analytic Tools Onboarding KPIs User Testing 97

Gainsight

JUNE 16, 2022

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. Let product analytics illuminate the best path forward. What Is a Product Roadmap?

Data Visualization 52

Data Visualization Roadmap Analytic Tools Feedback Software 52

Gainsight

SEPTEMBER 28, 2022

By revamping their product strategy, companies can lower the cost of customer acquisition with low-touch onboarding strategies and also increase revenue retention with stickier products, helping to unlock new ways to scale up and sustainably grow revenues. Instead, the key to durability is to lean into efficient growth.

Analytic Tools 52

Analytic Tools Feedback Software Roadmap Data Visualization 52

Gainsight

JULY 20, 2022

In the world of product development, we call this process user segmentation , and it’s just as useful for product managers trying to understand their audiences as it is for audiences trying to understand TV show awards. . Or, they might be based on the users’ actual behavior in the product. What is user segmentation, exactly?

Analytic Tools 59

Analytic Tools Customer Experience Data Visualization Customer Feedback 59

Intercom, Inc.

JUNE 9, 2020

As Kalb says, putting your people first, especially in stressful times, creates a ripple effect for B2B organizations. And when your customers have the support they need to succeed with your product, their own businesses are more likely to succeed. Happier employees do better work and support customers better.

Strategy 197

Strategy Feedback Software Customer Experience Reporting Tools 197

Userpilot

MARCH 9, 2022

Product communication through in-app messaging is crucial, as it can influence user behavior or promote a new feature. Looking at how other companies use their in-app messages to delight users and make the in-app experience more visually appealing can offer a good example of how to utilize these strategies for your own product.

Feedback Software 94

Feedback Software Messaging Customer Feedback Customer Experience 94

Userpilot

MARCH 10, 2022

User retention is a metric that tells you how many users keep returning to your product over a given period. This helps customers engage more with your product and resonate with your brand better. User retention is a metric that gives the number of users who keep interacting with your product over a given period.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Reveal

OCTOBER 14, 2021

By definition, an application is modern at the moment that it is created. Furthermore, legacy systems become slower and slower over time, which means that the users that are forced to use them become more inefficient in their work and their performance and productivity suffers. What Is a Modern Application?

Analytic Tools 59

Analytic Tools Data Visualization Research Software Reporting Tools 59

Userpilot

JULY 12, 2021

Periodic retention analytics measure user activity over time and show customer engagement with your product. Cohort analysis examines specific behaviors within a user segment and reveals product use lifespan and customer segments at risk of churn. You can use this template to help you create one. How to segment your users?

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Research Software 98

Gainsight

JULY 19, 2019

Change as seen from a product management operations lens. Change management is one of the core responsibilities of an operations function in business, whether it be IT Operations, Sales Operations, or in my personal case, Product Operations. Were users finding the same features useful, or were they exploring other areas of the product?

Analytic Tools 40

Analytic Tools Feedback Software Data Visualization Customer Experience 40

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? It’s because of something called product-led growth (or product growth for short.). They use their product as the selling point. They promote their products, right? But isn’t that what all companies do? Not exactly.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Usersnap

MAY 9, 2019

Every company wants to provide a product that continues to make customers happy and meet their needs. One way to understand what customers did not like about the product or experience was to ask them why they leave. They’re actually teaching you how to make your product, service, and business better.” Great product.

Customer Feedback 40

Customer Feedback User Testing Feedback Software User Friction 40

Userpilot

APRIL 10, 2024

Other retention metrics to track include product stickiness, customer lifetime value, expansion MRR, and NPS scores. Interactive walkthroughs facilitate user understanding and product value realization. Continuously add value to your product by introducing features aligned with evolving customer needs.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Customer Feedback User Testing 98

Userpilot

OCTOBER 22, 2023

Whether in the context of new customer activation, upselling premium features, or reducing churn, strong user engagement is a clear indicator of customers’ ongoing commitment to your product. It also creates a human connection by introducing customers to the real people behind your product who are there to support them.

Feedback Software 104

Feedback Software Webinar Onboarding KPIs Customer Experience 104

Userpilot

OCTOBER 25, 2023

Product analytics can be confusing with how many metrics there are to track. TL;DR The DAU/MAU ratio is a metric that calculates the ratio of daily active users to monthly active users to determine how sticky your product is. Creating a standard definition for active users will help SaaS companies calculate metrics like DAU/MAU ratio.

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Customer Experience Data Visualization 97

Userpilot

MARCH 7, 2022

It unlocks customer engagement, starts the customer relationship on the right foot, and ensures that customers continue using the product the right way for a long time to come. Customer onboarding helps customers realize the full value of the product. This helps ensure that customers stay on your product. Oracle ).

Onboarding KPIs 96

Onboarding KPIs Customer Experience Customer Feedback User Testing 96

Userpilot

JANUARY 16, 2023

In this article, we’re going to walk you through the most basic usage metrics that can help you track adoption over time, the stages at which users adopt your product, and how to drive feature adoption in the coming months! Feature adoption measures how engaged users are with a particular feature of your software product.

Onboarding KPIs 95

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 95

Reveal

JANUARY 11, 2022

Today, Angular is one of the most popular platforms for creating feature-rich, progressive web applications due to its consistent code structure and widely applicable use cases. These processes include collecting, storing, and retrieving data; creating reports based on that data, and making decisions backed by data.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Gainsight

DECEMBER 14, 2022

That doesn’t mean just more time with Customer Success (CS) or building great products to meet customer demands. It also means delivering positive product experiences and overall exceptional customer experiences. . That’s because the most direct, efficient, and intuitive interactions with your customer happen within the product.

Data Visualization 52

Data Visualization Reporting Tools Technical Review Software Review 52

Usersnap

MAY 26, 2020

We agilely implemented the feedback for our product and improved the customer journey. Our monthly new customers rate doubled and product trials went up by 155%. Usersnap is a SaaS-company providing a versatile user feedback platform to gather feedback along the digital product life cycle. Let’s build a new product.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userpilot

FEBRUARY 22, 2023

how many users are actively logging in and using your product). To measure customer retention , focus instead on specific accounts paying for access to the product (i.e., The flipside of measuring retention is understanding user churn (the percentage of users who stop using your product). What is user retention?

Analytic Tools 82

Analytic Tools Customer Experience Customer Feedback Data Visualization 82

Gainsight

JUNE 30, 2022

Among other things, the current crisis will accelerate SaaS vendors’ use of product-led growth (PLG) as they make efficient development their number one priority. To weather this storm and keep investors and directors on board, vendors need to take a fresh look at product-led growth (PLG). The power of product.

Feedback Software 52

Feedback Software Customer Experience Customer Feedback Product Research 52

Userpilot

OCTOBER 26, 2021

And should you, as a product manager care about it? What difference does it make if your product is B2B or B2C? North Star Metrics align teams to work towards the same goal of creating and satisfying loyal customers and to make the success of a growth strategy transparent. Userpilot can help. What is a North Star Metric?

B2C 96

B2C Onboarding KPIs Analytic Tools B2B 96

Userpilot

OCTOBER 25, 2021

In other words, if SaaS company XYZ uses Pendo to facilitate user onboarding , we're talking about XYZ's customers who are learning XYZ's product. To build a checklist as a SaaS company using Pendo, you first have to create a resource center for your app. Pendo puts checklists in the resource center. Here's why.

Feedback Software 97

Feedback Software User Testing Customer Experience Customer Feedback 97

Userpilot

FEBRUARY 20, 2023

Writing a good onboarding email mostly comes down to having a clear subject line, concise copy, and compelling call-to-action (CTA) that drives users toward the next step in their product adoption journey. Creating multiple user personas will make it easier to split-test your onboarding emails and see what resonates with your core audience.

Feedback Software 96

Feedback Software Customer Experience User Testing Customer Feedback 96

Intercom, Inc.

JULY 19, 2021

With the addition of custom chatbots and automation to make your support workflow even more efficient and productive, conversational support allows you to supercharge your support and find the perfect balance between team efficiency and a great customer experience. Teams that benefit: Sales, marketing, customer success.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Userpilot

JUNE 28, 2023

With solid in-app marketing strategies, you’ll keep users engaged, help them experience your product’s value, and increase long-term retention. TL;DR In-app marketing , aka in-product marketing, is any message or marketing campaign displayed in-app and designed to make users take specific action steps.

Feedback Software 95

Feedback Software Analytic Tools User Testing Product Research 95

Userpilot

SEPTEMBER 16, 2021

In fact, productivity thrives in a gamified environment. Gamification incentivizes users to engage with your product by leveraging game-like mechanics. Gamification strategies can be used to generate traffic and conversions from existing software products. Gamification can be a powerful driver of product adoption.

Research Software 52

Research Software Feedback Software Onboarding KPIs Customer Experience 52

Usersnap

JUNE 15, 2023

Building a powerful SaaS product takes way more than just an idea. Without a systematic approach to your product management process and clear roadmap, you’ll likely face several hurdles like lack of direction, unclear priorities, wasted resources, missed deadlines, difficulty in scaling, and more. What is a product management process?

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

Intercom, Inc.

APRIL 15, 2021

And so naturally, he’s got some strong opinions about automation, AI, and how they can help you create better experiences for both potential and existing customers. One of the things we’ve seen is more of a shift at least towards product-led growth and more product-centric means of monetization and acquisition.

Data Visualization 118

Data Visualization Analytic Tools Research Software Feedback Software 118