Lenny Rachitsky

APRIL 18, 2024

Brought to you by: • Eppo —Run reliable, impactful experiments • Vanta —Automate compliance. During his time at YC, he’s advised more than 35 YC unicorns, including DoorDash, Amplitude, Webflow, and Retool, and has worked across 21 different YC batches.

Startups 84

Startups Feedback Software Crowdsource Customer Feedback 84

Intercom, Inc.

JULY 30, 2020

First, as the economy is buffeted by turbulent seas, companies must batten down the hatches and devote their time and attention to their current customers. These enormous efficiency gains have allowed the company to continue building on its six consecutive years of double-digit growth, even during these lean times. .

Data Visualization 145

Data Visualization Artificial Inteligence Customer Experience Customer Feedback 145

freshtrax

DECEMBER 9, 2021

User research is not an exception, and it is crucial to devise appropriate methodologies and documents that go beyond direct translation. In this article, I will share key insights on three aspects of user interviews: Recruiting. There is also a major difference in the landscape of user research. Scripting the interview.

User Testing 98

User Testing Research Software Product Research Customer Feedback 98

Gainsight

APRIL 2, 2021

Have you ever heard the one about the client that “was a little different than your other customers?” In the Customer Success world, this scenario has become a bit of a joke. So when a Customer Success leader, as one of OUR clients, tells us about how different they are, it’s reasonable to be a bit skeptical.

User Testing 52

User Testing Customer Feedback Analytic Tools Customer Experience 52

Userpilot

MARCH 3, 2022

Helping your users get the most out of your product is an important (and tricky) job. Knowledge bases can become one of your most effective tools for answering your users’ questions, reducing pressure on your support team – and ultimately enhancing the customer experience. Ready to get started?

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Customer Experience 86

Intercom, Inc.

JUNE 20, 2018

As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. But we quickly realized that the job of sales at Intercom is two-fold: to drive revenue for the company and be the voice of our customers.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

The Product Manager Coach Blog

SEPTEMBER 5, 2023

In this article, we’ll delve deep into the importance of networking for product managers, drawing upon years of experience and insights from industry leaders. Innovations arise daily, and staying ahead isn’t just about skill—it’s about insights. It includes tech enthusiasts, market researchers, and even end-users.

Research Software 52

Research Software Feedback Software User Testing Product Management 52

Usersnap

FEBRUARY 19, 2019

The customer finding it could damage your reputation. Negative online feedback is just a finger’s swipe away. It’s nice to have your customers testing the application. Crowdtesting is simply user testing through broader groups of people. Let’s look at the primary “Crowdsourcing” concept first. Let’s explore more.

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

Gainsight

MAY 23, 2019

In addition to the exciting announcement of the Gainsight Customer Cloud at Pulse 2019 and new offerings that include Gainsight CDP, CX and RO, our product leaders also shared an incredible list of innovations to our existing products. A mobile SDK for Android and iOS enables powerful analytics and in-app engagement for mobile users.

Data Visualization 75

Data Visualization Analytic Tools Reporting Tools Customer Experience 75

The Product Coalition

MARCH 27, 2020

Every day I experience how working in channels makes information more transparent, lets our teams be more agile and helps me stay connected with my coworkers in real time. This article is a peek into how my team at Slack uses Slack, much of which is increasingly relevant during these unique times. So how do we do this at Slack?

Feedback Software 125

Feedback Software Research Software Reporting Tools Technical Review 125

Product Innovation Educators

MARCH 27, 2023

From 1988-2004, winners were early adopters of Stage-Gate, cross-functional teams, and voice-of-the-customer. One of those elements is solving a significant customer problem. The company Church & Dwight showed us a funnel where they determine their “drill sites”—where to focus their innovation efforts.

User Testing 83

User Testing Crowdsource Healthcare Finance 83

Gainsight

MAY 13, 2020

Interestingly, when you are a leader in a particular space, like Gainsight is in Customer Success technology, the right path consists of multiple important pillars, all connected and working together. One, we love our customers and dedicate a large percentage of our roadmap towards helping them achieve more with Gainsight.

Analytic Tools 59

Analytic Tools Feedback Software Technical Review Customer Experience 59

ProductPlan

FEBRUARY 14, 2023

Everyone must be on the same page and understand who should be doing what since it’s far too easy for a distributed team to duplicate efforts unknowingly. Share your deadlines and deliverables, hitting them on time or coming clean with your team when things don’t go according to plan.

Feedback Software 59

Feedback Software Reporting Tools Crowdsource Customer Experience 59

Product Innovation Educators

JULY 15, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Defining customer needs with jobs-to-be-done theory. New product development frequently begins by having keener insights into customers’ needs than competitors do.

Customer Feedback 48

Customer Feedback Crowdsource User Testing Product Management 48

DISQO

JULY 5, 2018

It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. In an effort to get closer to Amazon’s benchmark of having 70% of the information needed, some product managers even go to nearby Starbucks to generate feedback from random patrons.

User Testing 66

User Testing Research Software Market Research Product Research 66

Centercode

APRIL 2, 2019

Test strategy is critical to the success of any testing effort – but where do you start? How you involve real users in beta testing? Before we start, can you give a quick intro of your testing background and the specific industries you have experience in? I have 20 years of experience in the testing industry.

User Testing 74

User Testing Agile Product Research Testing 74

Mixpanel

DECEMBER 17, 2021

As Community Manager at Mixpanel, I get to engage with Mixpanel users on a daily basis. You can get get tips for using Mixpanel, crowdsourced Mixpanel product analytics ideas, and guidance on product updates. Getting specific with user metrics. Honestly, it’s the best. React Native SDK makes things easier on developers.

Data Visualization 59

Data Visualization Analytic Tools Crowdsource Customer Feedback 59

Amplitude

APRIL 8, 2020

Many of our customers are also focused on driving adoption, so we often get asked how we use Amplitude to drive results. At Amplitude, we invite the whole team to our user research sessions so that the engineers who will be building the solution can hear the customer’s pain firsthand. Stage 2: We Ran an A/B Test.

Data Visualization 59

Data Visualization User Testing Product Research Reporting Tools 59

The Product Coalition

MARCH 5, 2018

Here they are at a glance: Identify the problem There are no alternatives to good old fashioned user research Get the right data set Machine learning needs data?—?lots Weigh the cost of getting it wrong A wrong prediction can have consequences ranging from mild annoyance to the user to losing a customer forever. lots of it!

Artificial Inteligence 60

Artificial Inteligence User Testing Product Research Data Visualization 60

DISQO

JULY 5, 2018

It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. In an effort to get closer to Amazon’s benchmark of having 70% of the information needed, some product managers even go to nearby Starbucks to generate feedback from random patrons.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. In an effort to get closer to Amazon’s benchmark of having 70% of the information needed, some product managers even go to nearby Starbucks to generate feedback from random patrons.

User Testing 40

User Testing Research Software Product Research Market Research 40

Intercom, Inc.

APRIL 22, 2021

That question has been on Will Larson ‘s mind for a long time. For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. Brian: Great.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

ProductPlan

JANUARY 2, 2020

When interviewing customers to make sure you truly understand what they think. In these situations, silence (followed by thoughtful responses) shows you’re valuing the opinions and insights of others. Crowdsourced Picks. We have to set reasonable expectations then mitigate challenges with delivering solutions on time.

Product Management 65

Product Management Product Manager Technical Review Crowdsource 65

Userpilot

SEPTEMBER 8, 2022

A help center is an in-app self-serve support system designed to help customers solve their problems inside the product. Having an in-app help center enhances customer satisfaction since customers don’t have to rush to contact customer support. A help center, thus, supports customers when they’re stranded.

Feedback Software 89

Feedback Software Customer Experience User Testing Customer Feedback 89

SidsAvenue

AUGUST 19, 2016

And I am sure, the librarian must be having a tough time quantifying the ROI of investing in a corporate library. The aim of this post to increase the usage statistics and score top in the user feedback about the corporate library. They are reading all the time. Corporates have huge budgets for the library management.

Technical Review 40

Technical Review User Testing Reporting Tools Customer Experience 40

SidsAvenue

AUGUST 19, 2016

And I am sure, the librarian must be having a tough time quantifying the ROI of investing in a corporate library. The aim of this post to increase the usage statistics and score top in the user feedback about the corporate library. They are reading all the time. Corporates have huge budgets for the library management.

Technical Review 40

Technical Review User Testing Reporting Tools Customer Experience 40

Alchemer Mobile

FEBRUARY 2, 2021

They focus all of their time and resources on building a great app. When it comes time to launch, however, they fall into the trap of thinking submitting an app to the app stores is the same as launching an app. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

ProductPlan

JUNE 29, 2023

More recently, we’ve helped you crowdsource new ideas from customers and stakeholders alike , and create a consistent GTM process for every new launch. Many of our customers are candid about their struggles to connect initiatives planned in their roadmaps to the broader goals they support. It’s a complicated request.

Product Strategy 77

Product Strategy Reporting Tools Strategy Feedback Software 77

Usersnap

JULY 17, 2020

Especially when building customer-centric products, the software text matters. Providing software in our customer’s native language impacts the user experience a lot. There are many reasons why Translation Management is important for your product’s customer experience.

Feedback Software 52

Feedback Software Research Software Reporting Tools Software Review 52

Bain Public

JUNE 11, 2019

Bain Public’s experienced group of product managers reviewed the following 7 product management software systems, helping product managers with a wide variety of tasks such as product strategy and roadmapping, task management, customer feedback, user testing and much more. Roadmap and Build Products Customers Love Aha!

Feedback Software 40

Feedback Software Research Software Analytic Tools Reporting Tools 40

Bain Public

OCTOBER 19, 2021

Regulatory protection Regulatory protection is about decreasing your customer acquisition costs and opening yourself up to new markets and segments because you have the proper certifications that allow customers to work with you (legally) versus the competition. They remain unique in the market and hard to catch. Think about the phone.

Feedback Software 52

Feedback Software Roadmap Data Visualization Strategy 52

ProductPlan

JUNE 29, 2023

More recently, we’ve helped you crowdsource new ideas from customers and stakeholders alike , and create a consistent GTM process for every new launch. Many of our customers are candid about their struggles to connect initiatives planned in their roadmaps to the broader goals they support. It’s a complicated request.

Product Strategy 40

Product Strategy Reporting Tools Strategy Feedback Software 40

Lenny Rachitsky

DECEMBER 5, 2023

They launched the company back in 2019, while still students at the University of Pennsylvania, and today have scaled the app to millions of users and nearly 20,000 schools. We started in high schools by building the most powerful real-time calendar ever made exclusively for students. This is an excellent example of the latter.

User Testing 52

User Testing Research Software Customer Experience Data Visualization 52

Intercom, Inc.

MARCH 4, 2021

And the timing couldn’t be more urgent. What began as a crowdsourcing initiative quickly evolved into an ecosystem where women can access funding, business training, and community building to help their businesses scale. Our IWD theme this year is #ChooseToChallenge. Challenge drives change, so we must choose to challenge ourselves.

Reporting Tools 151

Reporting Tools Research Software Feedback Software Education 151

Business of Software Conference

MAY 21, 2020

Alex Yang: For those of you who are wondering why you just got Rick-rolled, Elpie and I decided to crowdsource our walk on song from our team. I see my role as helping ensure that we have the right people, the right capabilities, in the right place, at the right time. And hiring is obviously a key part of that. So how do we do it?

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Business of Software Conference

APRIL 9, 2021

yeah I mean I will start so WildBit turned 20 in October and so it started – thanks – and so the entire 20 years it’s been a remote company so we’ve been doing this for quite some time. Don’t be shy, and I’ll take your time. Natalie Nagele. I was like, if you need to talk, we’re here.

Weak Development Team 40

Weak Development Team Software Review Definition Customer Experience 40

The Product Coalition

JUNE 22, 2020

A new survey by the rapid consumer feedback platform Alpha sheds valuable light on the question. Alpha surveyed over 500 product leaders from large organizations and startups for its 2020 Product Management Insights Report. Here’s what they had to say: Direct customer feedback is the best source of new product and feature ideas.

User Testing 78

User Testing Product Research Customer Feedback Research Software 78