Userpilot

JUNE 24, 2021

If your SaaS company is starting to see some traction, you’ve probably considered working with an onboarding platform in order to reduce Time To Value (TTV) for your users. But the million-dollar question is: which onboarding platform should you choose? What is an onboarding platform? Onboarding platform example #1: Userpilot.

Analytic Tools 52

Analytic Tools Customer Communications Onboarding KPIs Data Visualization 52

Userpilot

APRIL 21, 2021

Put simply, good product marketing software helps your SaaS solve two fundamental problems: Build a product that users love on the basis of customer feedback Acquire and retain users of that product. Having the right software at your disposal can make product marketing significantly easier, especially if you’re new to the profession.

Analytic Tools 53

Analytic Tools Feedback Software Research Software Customer Communications 53

Intercom, Inc.

OCTOBER 27, 2021

.” Leandra joined Intercom in January, mid-pandemic, with 30 years of sales experience under her belt and two decades of experience building high-performance teams and driving growth at SendGrid, Twilio, and Jive Software. Her enthusiasm for the future of business communications is infectious. No more mass messaging.

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Reporting Tools Customer Communications Customer Experience Books 129

Userpilot

JUNE 27, 2023

We understand that choosing the right platform can be challenging, and traditional review sites may not provide sufficient information. That’s why we’ve created an in-depth comparison of these three tools, covering user onboarding , product analytics, user feedback, and NPS. What is HelpScout best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Intercom, Inc.

AUGUST 26, 2021

Karen Peacock: So Intercom is and will be the modern customer communication platform. Karen Peacock: We will be the primary way for companies to support their customers, to engage their customers, their prospects. This was pre-Stripe, pre-anything, pre any good technology that we know today.

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223

Usersnap

AUGUST 31, 2019

Google is also consistently asking for customer feedback to improve their features. Here’s one that you will definitely have seen. First, it asks the user to rate the feature with a radio point system, then there’s an optional text area to leave comments and suggestions. What do I mean by this? Amazon Web Service. Confluence.

User Testing 95

User Testing Feedback Software Customer Feedback Data Visualization 95

Userpilot

JUNE 27, 2023

Choosing the right product growth platform for your SaaS is a real challenge. Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. It offers interactive walkthroughs and task automation.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Intercom, Inc.

OCTOBER 5, 2018

One retention tactic that works particularly well is lifecycle messaging: contacting users with in-apps and emails they will get value out of, based on their actual experience of using, or in most cases not using, your software. Best of all, to create these message schedules you don’t need a “retention hacker”. Be personal.

Customer Experience 199

Customer Experience Strategy Embedded Analytics Messaging 199

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. They'll ask you questions specifically related to the company to see if you've done your research – usually your opinion on their messaging.

Onboarding KPIs 91

Onboarding KPIs Analytic Tools Research Software Product Marketing 91

Userpilot

JUNE 17, 2021

If you need a versatile tool that will cover most of your customer education bases, give Userpilot a try. Let’s start with some basic definitions. For example: Made up project data for a project management tool. Made up sales call data for a sales CRM tool. Made up browsing data for an analytics tool.

Analytic Tools 98

Analytic Tools Demo Customer Communications Data Visualization 98

Userpilot

JUNE 27, 2023

We understand the challenges of selecting the ideal product adoption platform for your SaaS. That’s why we’ve undertaken a comprehensive comparison of these three tools. TL;DR LouAssist is a user-friendly product adoption and onboarding platform. Userpilot is a powerful product adoption and user onboarding platform.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Intercom, Inc.

JUNE 1, 2018

Even at those levels, on the evening before the GDPR deadline we started seeing 4 hour backlogs in the email delivery fleets for messages with larger audiences. We knew this was a bad customer experience. Before all these changes, upscaling to manage the GDPR email surge would have caused a definite outage across Intercom.

User Testing 204

User Testing Customer Experience Testing Customer Communications 204

Userpilot

MAY 18, 2023

Choosing the right product growth platform for your SaaS is a real challenge. Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. Let’s dive straight in! What is Pendo best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Intercom, Inc.

OCTOBER 12, 2021

Offering personalized, one-to-one human support is essential for keeping both your customers and your team happy in the long term. Engage and retain your customers. We’re the first to say that bots and automation are invaluable tools in your support arsenal – but we also know they’re not always the answer. Here’s why.

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Weak Development Team Customer Experience User Testing Customer Feedback 222

Gainsight

APRIL 17, 2019

In this starter kit for product professionals, we’ll share our rules of engagement for in-app messages and how we create them. In-app engagements are customer outreaches that happen within a product. Examples of in-app engagements include product status messages, tutorials and guides, new feature announcements, and surveys.

Feedback Software 76

Feedback Software Customer Experience Customer Communications Customer Feedback 76

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. They'll ask you questions specifically related to the company to see if you've done your research – usually your opinion on their messaging.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. They'll ask you questions specifically related to the company to see if you've done your research – usually your opinion on their messaging.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Gainsight

MAY 3, 2020

Efficient and Scalable Communication. Effective customer communication is critical now as your message needs to be both sensitive to their current situation and highly relevant as your customers triage their business. There isn’t a better or more efficient sales and retention tool than that! .

Customer Experience 59

Customer Experience Analytic Tools Customer Feedback Feedback Software 59

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. They'll ask you questions specifically related to the company to see if you've done your research – usually your opinion on their messaging.

Onboarding KPIs 40

Onboarding KPIs Analytic Tools Research Software Product Marketing 40

Gainsight

JULY 14, 2020

In EdTech, where communication is critical, how do you make sure the right message reaches the right students, teachers, administrators, and other educational players? If you needed to get important information to your users, it was likely buried under all of these communications. Creating a Hierarchy of Importance.

Feedback Software 52

Feedback Software Strategy Customer Feedback Customer Experience 52

Userpilot

MARCH 29, 2021

Intercom is a multi-faceted tool with a lot of features and use cases ranging from user onboarding (product tours), chatbots (engagement), and customer support. Intercom is a swiss-army-penknife type of tool that can be used to solve many different problems. Are you looking for a support tool? Engagement tool?

Data Visualization 63

Data Visualization Reporting Tools Analytic Tools Research Software 63

Gainsight

MARCH 31, 2020

In an industry where communication is critical, how do you make sure the right message reaches the right patients, providers, and non-clinical staff? coronavirus) became part of our everyday vocabulary and businesses rushed to send communications to address this “new normal.” What Your End Users Expect: Patients and Community.

Healthcare 52

Healthcare Information Customer Feedback Customer Experience 52

Userpilot

MAY 26, 2021

Userpilot is a phenomenally versatile onboarding tool. Let’s begin with a basic definition. For example, if you’re building project management software, then the “Aha Moment” might come when a project manager understands that using your tool is going to make their operations much less chaotic.

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

Usersnap

MARCH 6, 2019

Customers are accustomed to chat boxes. When they are navigating, a quick, short message asking them to rate their experience will most likely encourage them to respond. Learn more about how to use pop-ups as a way to improve customer communication with the expert of the field OptinMonster. Annoying if implemented poorly.

User Testing 66

User Testing Customer Feedback Feedback Software Customer Experience 66

Intercom, Inc.

FEBRUARY 11, 2021

The idea that, in direct competition, the first thing to go is both side’s differentiators because everyone just starts to look like the other person as quickly as they can, and you see that both in politics and software. It’s exactly like everyone else’s.” Paul: Yeah. Everyone else, you don’t.”

Feedback Software 129

Feedback Software Reporting Tools User Testing Customer Communications 129

Intercom, Inc.

MAY 12, 2020

So you’re just using your own judgment, like in a meeting or workshop or whatever, then you can use your own judgment to one, accurately predict what your customers need, want and value. And then two, design the right solution for them. So that’s what it is, at least in my definition.

User Testing 173

User Testing Product Research Customer Experience Customer Feedback 173

BrainMates

MAY 28, 2019

SnapComms is a medium-sized New Zealand software company who wanted to evolve its sales-led culture into a market-led culture. Discarding ideas with low customer or business value when it is the cheapest to do so, in order to focus on the ideas with the highest in-market viability and for the business.

Framework 74

Framework Data Visualization Marketing Reporting Tools 74

Business of Software Conference

FEBRUARY 16, 2021

It’s Mark Littlewood, from Business of Software. attendee from Businesses of Software Conference, both US, Europe and online. And I was a software developer before. So, I had been building all my own software to run these ad networks. And then in 2010, we got our first customer. Transcript. 2:43 Mark: Yeah.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Gainsight

SEPTEMBER 24, 2019

At the risk of massively oversimplifying Newton’s Second Law of Thermodynamics, it basically states that the entropy (or randomness) inside a system will increase over time. A lot of companies only have operations for understanding their customers on the Account-level. Definitely think about sending over a gift-basket.

Data Visualization 12

Data Visualization Customer Communications Customer Feedback Customer Experience 12