Customer Communications Education Messaging Positioning 
Userpilot
MAY 7, 2024
Frustrated trying to design interactive software walkthroughs that drive activation? TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product. Use walkthrough software to create flows that educate and encourage users to complete tasks.
Product Talk
JANUARY 31, 2024
Leann says she “stumbled into product by accident,” but her educational background (a PhD in I/O psychology) allows her to bring scientific subject matter expertise to her role as product manager. We started continuous discovery in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.
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Userpilot
APRIL 22, 2024
Introducing secondary features to exceed expectations and customer satisfaction. Using targeted in-app messages to guide users through key features effectively. Providing educational content to keep users engaged and informed. Triggering exit surveys to understand reasons behind churn and improve customer experience.
Userpilot
DECEMBER 6, 2022
It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?
Userpilot
OCTOBER 25, 2022
Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. . Let’s dive in!
Intercom, Inc.
APRIL 13, 2022
But there’s a silver lining – this year’s Klaus Customer Service Quality Benchmark Report reveals there are clear positive shifts taking place in the customer support landscape in 2022. The data is revealing: businesses are investing more in measuring the impact of their customer service. Learn, optimize, iterate.
Userpilot
JULY 7, 2022
Customer interaction involves all communications customers have with businesses through direct human contact, chatbots, self-help resources, etc. The customer experience refers to the total impressions someone has about a brand, while customer interaction involves the business and customer communicating simultaneously.
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