The Product Coalition
JUNE 26, 2023
Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. If your AI journey has already been successful, then it’s time to harness the power of new tools for an even broader impact.
Gainsight
OCTOBER 23, 2019
The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market.
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Bain Public
SEPTEMBER 17, 2020
This is the reason why many businesses fail, so the question to many business owners out there is this: are you confident that your engineering team is building the right features? Bain Public’s SOAP™ methodology and tool offers a full picture of your product strategy, tactics, metrics and roadmap all in one place.
Intercom, Inc.
MAY 18, 2022
In the past, we have discussed how customer experience has become the key vehicle for attracting and retaining customers – and first-party data is the fuel for that experience engine. They just might need to invest more fully in tools that help them gain actionable data from consumers who opt in to share this information.
Intercom, Inc.
JULY 16, 2019
Almost every software company today has some kind of incident response process to help them navigate major service outages. We had many experienced engineers who had been part of on call rotations at other companies, we ran basic postmortem exercises and overall our frequency and duration of outages was pretty good for a company of our size.
Intercom, Inc.
JULY 13, 2021
Align with job levels for product management , engineering, and related roles. Solution: We now show how to earn high ratings and promotions. Solution: We’ve introduced a new staff designer level in between our senior and principal levels. Encourage actions a designer controls versus outcomes they can’t.
Intercom, Inc.
NOVEMBER 12, 2018
Depending on the industry, these services can range from call centers to ticket-based helpdesks, from self-serve knowledge bases to increasingly personal types of customer support using tools such as Intercom. Customer support should be personal. Should you utilize modern communication trends such as emojis and gifs?
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